gcsr sem 4 m.docx

8/16/2019 GCSR SEM 4 M.docx

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PREFACE

Due to increased communication and transportation feasibilities, the world is

becoming more and more easily accessible for business and trading activity. As a student

of management has at this level only domestic business knowledge is not enough and

there is dierence between this domestic knowledge and global knowledge. To survive in

this highly competitive world, global studies are given much more importance to take

maximum benet of global market knowledge of global market is a must.

Through this pro!ect we can ac"uire knowledge and get dierent information about

#ortugal. $e have selected this country because it is developing country like %ndia and has

lots of &cope of tourism like %ndia.

&o the pro!ect is for the scope of touism study on #ortugal, we have tried to cover

most of the practical aspects which is needed for transacting with #ortugal.

ACKNOWLEDGEMENT


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%t is a great pleasure studying at. (.) *A*D+A -.).A. +/0/ takes opportunity

to extend my gratitude towards all those persons who have directly or indirectly help me

for their valuable contribution and guidance.

$e would like to thank #ro.uli )abariya 23+D at (. ). *andola -)A ollege4 as a

very good learning experience working under her guidance, who always motivated us to

try new things and work.

Thanks to all faculty members those who have given a lot valuable suggestion,

guidance, and mentoring us on theory and practical experience of management. This

gives us better opportunity to learn many new things and generate new and innovative

idea.

/ven nally we would like to thank to all our friends, classmates and all people who

help and support a lot during entire pro!ect on 0..5.

#A/6 )hacha 7ours 8aithfully,

DAT/ 6

Index

Sr.

No

Content Page

No.

1. Summar o! Re"ort# "art 1$ %

&. Summar o! re"ort #"art &$ 1'

(. Introdu)t*on o! tour*+m *n Portuga, 1%


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-. STEEPLED ana,+*+ (%

%. Aout SOTC -1

/. IN0ESTMENT OF SOTC IN INDIA AND

PORTGAL INDIA

-2

2. OT3OND IN 3OND SPECIALIST OF

SOTC

%'

4. SWOT Ana,+*+ %(

5. Mar6et O""ortun*t*e+ !or *n7e+tment *n

Portuga,

%-

1'. Portuga, Attra)t*on+ %/

11. INDIA AND PORTGAL TRADE %5

1&. Contr*ut*on o! Ind*a *n tour*+m /1

1(. CONTRI3TION OF PORTGAL IN

TORISM

/&

1-. Po,*)*e+ and Norm+ o! Ind*a !or Im"ort or

ex"ort to t8e +e,e)ted )ountr *n),ud*ng

,*)en+*ng 9 "erm*++*on: taxat*on: Trade

3arr*er+ et).

/(

1%. G,oa, +trateg*e+ tour*+m *n Portuga, /2

1/. W*nn*ng +trateg*e+ o! tour*+m *n Portuga, 2'

12. Future Pro;e)t*on+ o! t8e tour*+m


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1.Summar Part >1

#ortugal tourism industry is growing by leaps and bounds and is making a mark in

the world tourism industry. #ortugal tourism industry has contributed immensely to the

social as well as economic development of #ortugal. +ver the years, #ortugal has grown

steadily in the travel and tourism industry and is still enhancing its presence in the global

tourism market. As #ortugal has several tourism rich sites, #ortugal tourism industry earns

the main revenues for the economic development of #ortugal. -aintaining an annualgrowth rate at of ;< the tourism in #ortugal has already become a new sector of

economic growth.

#ortugal population growth rate is only =.:;< approx., ranking 1>?th in the world.

&ince the initiation of economic reforms in 1@;@, #ortugal has become one of the worlds

fastest growing economics. 8rom 1@;@ to '=1> #ortugals real 0D# grew at an average

annual rate of @.?< approx.


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The annual growth of any country as dependent on the growth of dierent industries

in that country. 3ere some of the industries trade and commerce which is useful for the

growth in #ortugal are.

/lectronic information industry Automotive industry Telecommunication industry Tourism industry

The role of dierent economic sectors play very vital role for rapid growth of the #ortugal.

The dierent economic sector like primary industry and service sector play dominant role

for developing the #ortugal economy.

#rimaryB agriculture sector %ndustry sector &ervice sector

Tourism in %ndia is broadly classied by its regionsC *orth, /ast, $est and &outh

%ndian tourism. /ach part of %ndia oers identiable dierences from the rest of the nation.

The creation of niche tourism products like medical tourism, ;

wellness tourism, religious circuits, adventure tourism, cruise tourism and caravan

tourism has served to widen the net of this sector. %nbound is booming and the country is

going all out to lure more travelers from around the world. ontrary to perceptions acrossthe world that our tourism in %ndia is still conned to traditions, the country is opening up

with trendy tour packages and aordable air travel deals to woo inbound visitors from

every segment .

Add*t*ona, *n)rea+*ng tax and +"end*ng +)ore 8urt t8e e)onom*)

"er!orman)e+?

0D# will deal again in '=1> 61.@< in '=1: and is expected to remainstable in '=1>


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Genera, In!ormat*on@+

• apital F isbon

• 0overnments type 6 #arliamentary democracy

•

urrency F /uro6/G5• #opulation 6 1=.H19 millions

Ma*n *m"ort +our)e+ #&'1%$

• &pain 6 9'.:=<

• 0ermany 6 11.:=<

• 8rance 6 ?.H=<

• %taly 6 >.'=<

• *etherlands 6 ><

Ma*n ex"ort mar6et+ #&'1%$

• &pain 6 '9<

• 0ermany 6 19<

• 8rance 6 H<

• Gnited Iingdom 6 9<

• Angola 6 :<

Portuga,@+ u+*ne++ *n+o,7en) ear on ear )8ange.

#ortugal is )ecome a diversied and the increase service based economy since in

1@H? !oining of the /urope ommunity. Above the past decades achievement

governments have made privatiJation in many state control rms areas of the economic

and tourism sector.

billion in %nformation Technology and K:.9 billion in Telecom &ervices. This was contraction

of '.@< when compared to '=1'.

Iey macroeconomic indicators and %D surveys with key decision makers suggest

that #ortugalLs economic activity is expected to improve in '=1: and %D expects that the

investment in the %nformation Technology 2%T4 sector should reMect this favorable

environment. #ortugalLs %T market will grow =.@< in '=1: N approximately K9.'> billion.

This leads to net increase in investment of over K>' million compared to last year.

MAOR INDSTRIES IN PORTGAL


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• $ood and ork

• Textiles

• 8ootwear

• The wine industry

• hemicals

• Auto6#arts manufacturing

• $ine and other foods

• Tourism

• The tertiary sector has grown, producing ??< of the 0D# and providing !obs for >'<

of the working population.• The most important growth rates are found in the trade sector, due to the

introduction of modern means of distribution, transport and telecommunications.• 8inancial tertiary have beneted from privatiJation, also gaining in terms of

eectiveness.• Tourism in #ortugal has developed signicantly and generates around >< of the

wealth produced in #ortugal.

• The tertiary sector has grown, producing ??< of the 0D# and providing !obs for >'<

of the working population.• The most important growth rates are found in the trade sector, due to the

introduction of modern means of distribution, transport and telecommunications.• 8inancial tertiary have beneted from privatiJation, also gaining in terms of

eectiveness.• Tourism in #ortugal has developed signicantly and generates around >< of the

wealth produced in #ortugal.%ndo6#ortuguese bilateral trade grew from G&D ?@ million, in 1@@1 to G&DO6'H@.>'

million in '==>. %ndiaL exports constituted overO6;= < of the turnover.

%ndian /xports consisted principally of marine products, cotton and synthetic

textiles, leather, footwear, hides and skins, staple bers, coee, tea P spices. %n the

twenty6rst century exports diversied to include items &uch as carpets, gems and

!ewelry, silk and silk products, tobacco, electrical machinery P parts, iron P steel products,

dyeing P tanning products, and organic chemicals. Automobile spares and components,

computer software, bicycles, scooters and other two wheelers, and rice have also been

exported. #ortuguese exports to %ndia were mostly machinery and heavy e"uipment 2:H<

in '==;4with the remainder consisting mainly of cork and products, pulp and paper

products, organic chemicals and plastics

http://en.wikipedia.org/wiki/Cork_(material)http://en.wikipedia.org/wiki/Cork_(material)


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harkhand is #opularly (ananchal -eaning place of wood. %t came an independent

state on is *ovember '===. harkhand tourism attract most of the part of the state are

involve with tribal area. The state is mostly cover by forest, wildlife &anctuary blend of

place to visit in harkhand oer many beautiful place of interest.


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&.SMMAARB PART>&

Tourism is +ne of the world fast 0rowing industries at present And holds the status

of the worldLs no. 1 industry. &pending on tourism amounts to >


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international travel services which comprises of Might, Train and bus Tickets, holiday

packages, hotel 5eservations and other #roducts and services.

&. Batra

orporate oSce 0urgaon, 3aryana, /stablishment '==? $ebsite6www.yaatra.co.in 7atra.com is %ndias premium tour operator oering all travel related services and

products. %t is one of the best travel &actor in %ndia providing all the detail, availabal, price

%nformetion and bookings of domestic and internationals hotels, packages, Mights, train

and car 5entals across 99? cities.

(. SOTC

orporate oSce mumbai, maharashtra, establishment 1@:@ websiteFwww.sotc.in

indias leading online travel company sotc is kuoni indias travel companey. &otc is among

the top 1= travel companies in india having expertise in escorted tour, and domestic

holiday, free personal travel, corporate tours, trade fair tours and customiJed holidays.

Kuon* Grou" S*gn*)ant, In)rea+ed Turno7er And Stream,*ned

Port!o,*o

%n '=1' Iuoni 0roup signicantly increased turnover again an environment that

remains hallenging. /arnings before interest and taxes were pull down by one time price

associat with withdrawal from loss making european tour operating activities. The -arket

/nvironment was fragmented on one hand asia maintained its powerful growth on the

/conomic decereses hit deman more european sources market. Iuoni groups

consolidated turnover for year under openion come to >.H:> million, representing a scal


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year6on6year increase of 1:th loyalty award for customer and brand loyalty in a Travel and 3ospitality &ector to

Iuoni travel group, %ndia.• #acic asia travel association gold award award in the -arketing %ndustry ategory.

• TAA% Travel awards for most outstanding business %nnovation award to Iuoni &+T.

• ;th hospitality %ndia and )omming the world Annual %nternational Awards '=11 for The

)est Travel company for onsumer satisfaction.


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• *) AwaaJ travel awards '=11 for most preferred tour operator for outbound Travel

to Iuoni and &+T %ndia.• '==@ F Iuoni travel group, %ndia wins The Award for #romoting &outh african Airline and

Tourism to south africa.• '==@ F leadership in %ntegrated travel operations at The economic Time travel awards

to Iuoni %ndia.• '==@ F abacus6TA8% award '==@ for business leadership in tour operating to Iuoni and

&+T in the ategory best outbound Tour operator.• '==@ F #AT$A %nternational award '==@ to Iuoni for )est travel company of the year in

%ndia.• '==@ F TT0 travel awards '==@ for )est travel rm F %ndia.


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5est of the world. This has large been due more business travel. often pitted as

rivals in most sector, the mammel and the dragon, however, share historical atechment

that pre6date the christian era. while there are common culture between the two, the

tourism product however is as chalk and cheese.

At >? million visitors, #ortugal today is rated as the 9rd most popular tourist sector in the

world according to the $orld Tourism +rganiJation. This number represented a @.:

persntage increase over '==@. The only other asian country in the top 1= list was

-alaysia, with '> million travelar. %ndia, on the other hand, was at :1th on the list, and

received less than =.>< of total world tourism at >.? million visitors in '=1=. This

potentially represents the chance for growth in the business of tourism for the country.

The fact about %ndia, though, is that it is ranked 1? amongst countries receipt of the

tourist Dollar certainly not the backpackers paradise as made out to be. multinational

company increase their presence in those markets that their customers go to the today

policies in both countries also favor and facilitate such investment in travel and Tourism

%ndustry. the relative ease of entry in #ortugal has helped in infrastructure to meet the

inbound demand in that country. %ndia is still to catch up F this is the chance that is

currently see much activity and focus.

(.Introdu)t*on o! Tour*+m

Introdu)t*on


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The Travel and Tourism industry is still one of the largest single businesses in world

commerce and its importance is widely recogniJed. The tourism industry is now one of the

largest sectors earning foreign exchange. %n the face of many benets, many countries

have started assigning due weight age to the tourism industry in their national

development agenda. Tourism is an industry that operates on a massively broad scaleC it

embraces activities ranging from the smallest sea6side hotel, to air6lines, multi6national

hotel #ortugalRs and ma!or international tour operators. +riginally, non6traditional

industries such as tourism emerged as a solution to strike a balance between ecology and

industry.

• Tourism is one of fastest growing sector at present P holds the status of the worldLs no.

1 industry.• &pending on tourism amounts to >


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harkhand, the

ewel of the $est,

is a tourist

destination that

oers something

for every visitor.

The state situated

between '==1L

and ':=;L north

latitudes and

?H=:L and;:=:Least longitudes is bounded on the west by the Arabian &ea which encloses the state

on three sides. harkhand is the ;th highest state in %*D%A, located in the western part of

%ndia with a coastline of 1?== km . %t is one of the most famous tourist regions the

country, and was visited by [email protected] million tourists in '=1=611. harkhand oers scenic

beauty of the one and only place to view pure Asiatic lions in the world. during the reign,

hindu raftsmanship mixed with islamic Architecture, given rise to the style. many

structures in the state are built in this fashion !harkhand tourism.3SINESS OF ARKAND IN TORISM

harkhand is one of the most industrialiJed states in the country. There are many

%ndian and global companies located in harkhand and the area has seen double digit 0D#

growth in past decade. %t is also known as 0rowth /ngine of %ndia.

harkhand is biennial investorsL summit held by the government of harkhand. The

event is aimed at bringing together business leaders, investors, corporations, thought

leaders, policy and opinion makersC the summit is advertised as a platform to understand

and explore business opportunities in the state. %t has become a model for economic

success for many states. According to the list of the top 1= %ndian cities by 0D# in '=1:,

based on a #rice water house oopers study. The political capital of the state. %t will be

built on >== acres 2'.= km4 of land. %ts main purpose is to provide high "uality physical

infrastructure, so that nance and tech rms can relocate their operations there from

-umbai, )angalore, 0urgaon and other regions where infrastructure is either inconsistent

or very expensive this is true.


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INTRODCTION

TOP 1' TRA0EL COMPANBS

3ere is a top 1= travel company in %ndia, these are famous companies in travel and

hospitality sector providing various travel service which includes %nternational and

Domestic hotel booking, hotels package,online booked, Might, train and bus tickets and

many more. There are many companies in the tourism sector that makes planning a tour

or an adventure easy for everyone. The tourism sector plays a vital role in helping people

regain their happiness. The chief purpose of these rms is to make people relax and en!oy

the trip of their choice. &ome of the well known rms of the tourism sector are given

below.

-. Ma6eMTr*"

orporate oSce 0urgaon, 3aryana, $ebsite www.makemytrip.com .-ake-yTrip.com

has revolutioniJed the travel industry in %ndia. 8ounded in the year '=== -ake my trip is

an online travel company oering domestic and international travel services which

comprises of Might, train and bus tickets, holiday packages, hotel reservations and other

products and services.

%. T8oma+ )oo6

orporate oSce ondon, GI, /stablishment 1HH1, $ebsite www.thomascook.in

Thomas ook 2%ndia4 td is one of the leading travel companies in %ndia operating in more

than @H cities and the worldwide oSces are located in &ri anka and -auritius. A service

oered by Thomas ook includes -%/, orporate Travel -anagement, 8oreign /xchange,

%nsurance, eisure Travel and /6)usiness. Thomas ook has been awarded the -ost

Trusted )rand in travel services by The )rand Trust 5eportU and has won many

prestigious awards in travel category.

/. Cox K*ng+

orporate oSceF-umbai, -aharashtra, /stablishment61;>H $ebsite6

www.coxandkings.com 8ound in year 1;>H ox P Iings is the leader of the travel industry


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in %ndia. ompanys %ndian head"uarter is located in -umbai. ox P Iings has 1' oSces

in %ndia and global oSces are located in GI, apan, G&A, 5ussia, Dubai and &ingapore. The

services oered by the company are +utbound Tourism, Destination -anagement,

Domestic 3olidays, Trade 8airs, and )usiness Travel etc.

2. Batra

orporate oSce 0urgaon, 3aryana, /stablishment '==? $ebsite6www.yaatra.co.in

7atra.com is %ndias premium tour operator oering all travel related services and

products. %t is one of the best travel companies in %ndia providing all the information,

availability, pricing details and bookings of domestic and international hotels, packages,

train, Mights and car rentals across 99? cities.

4. SOTC

orporate oSce -umbai, -aharashtra, /stablishment 1@:@ $ebsiteFwww.sotc.in

%ndias leading online travel company &+T is Iuoni %ndias travel brand. &+T is among

the top 1= travel companies in %ndia having expertise in /scorted Tours, and Domestic

3olidays, 8ree %ndividual Travel, orporate tours, Trade 8air Tours and ustomiJed

3olidays.

5. Go**o

orporate oSce 0urgaon, 3aryana, /stablishment '==@ $ebsiteFwww.goibibo.com

0oibibo.com a -%0 0roup company established in '==@ has overpowered its competitors

to emerge as one among the best travel companies in %ndia. The one6stop online travel

company features various travel services and products which allows the user to explore

the largest range of destinations and hotels with the worlds leading online travel

company.

1'. Ex"ed*a

orporate oSce )ellevue, $ashington, G.&. /stablishment 1@@? $ebsiteF

www.expedia.co.in.


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/xpedia, %nc. enables travellers to buy air tickets, hotels and holiday packages in

any part of the world all from one place. Gnlike other travel companies in %ndia /xpedia

oers more than ;>=== hotels and over 9=== holiday packages with additional features

wherein a user can check the map and weather forecasts of the destination.

11. C,eartr*"

orporate oSce -umbai, -aharashtra, /stablishment '==? $ebsiteF

www.cleartrip.com leartrip.com is an online travel company head"uartered in -umbai.

leartrip provides online travel services which includes and international holiday

packages, reservations, rail tickets, Might tickets and bus tickets. leartrip is rated one of

the reliable online travel companies in %ndia.

1&. Tra7e,guru

orporate oSce -umbai, -aharashtra, /stablishment '==> $ebsiteF

www.travelguru.com &ince '==> Travelguru.com has been facilitating its customers to

make wise decisions and smart travel plans by giving users access to various deals on

airlines and hotels worldwide. Travelguru oers the facility to book and explore air tickets,

hotel rooms, cruises and vacation packages more conveniently and securely.

1(. A6ar Tra7e,+ O! Ind*a P7t Ltd.

orporate oSce -umbai, -aharashtra, /stablishment '==; $ebsiteF

www.akbartravelsonline.com Akbar Travels has become one of the reputed travel agency

in %ndia in terms of the largest number of %ATA approved )ranches. %t has a online portal

Akbartravelsonline.com which assists its users to book domestic and international Might

and rail tickets and hotels at low costs.


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SECTOR WISE DI0ISION OF TORIST COMPANIES IN

INDIA

Tour*+m Com"an*e+ *n Ea+tern Ind*a

• lub side Tours P Travels 6 This rm is located at Dar!eeling, %ndia. They oer river

rafting trekking and other adventure tours. As they have an in6depth knowledge about

the location, they are accredited as one of the leading tour operators in the region.• /astman (oyages 6 This rm was founded in the year 1@@:. /ven since then, they have

committed themselves accomplish an excellence in customer services. This shipping

company provides their clients with Mexible travel packages. They have their head

oSce at Iolkata.•

&ky &ketch %ndia 6 This is a very well known rm in the %ndian tourism sector. They oerpackages to the eastern part of %ndia in addition to other places.

Tour*+m Com"an*e+ *n We+tern Ind*a

• Aamantran Tours 6 This tour company oers an exciting tour package for all its

customers in an economical way. They present their clients with a Mexible package

where one can choose a tour or adventure according ones preference.• Aathitya Travels 6 This rm is acknowledged as one of the nest travel and tourism

companies in 5a!asthan. They oer their clients hotel packages, city travel guide, tours

and 5a!asthan destination guides.• AIT Travels 6 This is one of the dynamic destination management rms in the country.

They oer their clients with travel packages to dierent places in the northern side of

%ndia. Their team of professionals oers customers with tour packages that are both

relaxing as well as economical at the same time. Apart from the other basic packages,

the rm oers their clients with an in depth !ourney that includes religion, ethnicity,classical musicBdanceBdrama, wildlife, yoga and architecture. Those tourists who are

appearing at the right time will also be able to experience the fantastic festivals as well

as fairs that can be found in %ndia.

• Dolphin Tours P Travels 6 This rm is engaged in business of hotel bookings, conducted

tours and individual tours.•

Dream (ision 3olidays 6This rm provides people with custom made tour packages thatwill suit their budget perfectly.


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• 0anesham Tours 6 This is a leading rm in the tourism sector. They oer 5a!asthani

tours.• %ndia %nsight Tours #rivate imited 6The main aim of this company is to provide one and

all a perfect picture of the inside of our country. They specialiJe in trekking, desert

safaris along with mountain climbing. They also oer heritage tours in addition to other

adventure trips.

• %ndia Travelite F -umbai 6This rm is located in -umbai. They oer customiJed travelsolutions for one and all.

• asbhag Tours P Travels 6This rm is located in 5a!asthan. They guarantee to provide

their customers with the best of both the modern and ancient periods of 5a!asthan.• ourney -asters 6This organiJation is one of the leading rms in the tourism sector.

They provide the best views from mountain to landscapes and forests. The guests will

have an option to stay at the guesthouse or at magnicent mansions.• oy Travels 6 This rm oers paramount tour packages which will suit the budgets of

one and all perfectly.• adakh Adventure 6 This rm is located in adakh, %ndia. They oer both adventure as

soft tours to a variety of places in adakh.• eisure Tours 6 This rm oers tours to a variety of destinations like hill stations,

historical places, pilgrimage and %ndian beaches.• *irvana Adventures 6 This rm was initiated in the year 1@@;. This rm is very well

known for their paragliding activity.• +asis /xcursions %ndia #rivate imited. 6This rm is located in Delhi. They oer both soft

as well as hard adventures.• #aradise Tours 6 They provide tours to places across %ndia at very modest prices.

• #egasus Travels 6 This is one amongst the most preferred travel agencies in %ndia. They

have a wide range of hotels that will cater to the budgets of everyone.

• 5a!asthan Tours #rivate imited 6This rm was established in the year 1@>@. They have

great oers that are available at all times of the year.• 5a!asthan Travel &ervice 6This rm oers trips that last for a couple of days to a couple

of months. They are available at very modest prices.• 5a!asthan Tours and Travels 6 This is a rm that is acknowledged as one of the pioneer

travel agents and tour operators in the state of 5a!asthan. They are professionals who

ensure that the holiday of their clients stay relaxing as well as en!oyable throughout

their trip. $ith prompt and well coordinated services, this rm makes sure that their

clients are comfortable throughout their stay. This rm is well known for their Mexible

travel packages.• &hree Tours 6 The head oSce of this rm is located in )ikaner, 5a!asthan. They oer

many attractive packages at low prices.


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• (acation %ndia6 This rm makes attractive tours available for one and all. These tours

are available at very modest prices. +ne will be able to get information about

Ayurveda, wildlife, yoga and hotels among other things with the aid of this rm.

Tour*+m Com"an*e+ *n Nort8 Ind*a

• Abercrombie P Ient %ndia #rivate imited 6This is a rm that specialiJes in customiJing

travel for people of all sectors. This company has an experience of almost : decades.

They have := international oSces across the globe. This feature of this company

makes them "uite popular.• Acces %ndia Travel 6This rm was founded out around 9= years ago. They are accredited

as one of the pioneer rms in the tourism sector.• All %ndia 0uides 6 This rm is located in *ew Delhi. They oer a many tour packages at

very attractive prices.• All %ndia Travels 6This rm oers their clients with travel packages that are both

economical as well as Mexible. They present their clients with a chance to mix with the

dierent array of cultures in %ndia.

• Apollo (oyages #rivate imited 6 This rm oers tours to a selection of places across

%ndia. Their packages include 5a!asthan 3eritage, 5oyal nuptials in %ndia, /xotic &outh

%ndia etc.• Armaan Tours P Travels #rivate imited 6 *ew Delhi 6 This rm oers customers with

tours to all parts of %ndia. They have a Mexible package that can be changed according

to the preference of the clients. They also oer tours to *epal, &ri anka, and -aldives

etc.• )an!ara amps P 5etreats #rivate imited 6 This ompany is well known for their

organiJation of adventure tours like 5afting, expedition, #aragliding, and Trekking etc in

*orth %ndia. They have luxurious camps that are located at hail, Iinnaur, and &piti.• )hatia Travels 6This is a leading %ATA travel agent in #un!ab. They specialiJe in

international as well as domestic Air Travel. #ackage holidays are also oered by them.• )%T Tours #rivate imited 6 This is a rm that specialiJes in wildlife, cultural tours, eco6

tours and ashram tours etc. They guarantee to make the trip of a person more

en!oyable.• )lue )ird Travels 6 This rm oers economical tours to the various parts of %ndia.

• )uddhist Tours %ndia 6 This rm oers tours to an array of )uddhist destinations in the

country


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• aper Travel ompany 6This is one of %ndias leading travel companies. /ver since its

start in the year 1@@@, this company, the rm has strived to uphold its name in the

tourism sector. The rm oers packages of all type. They include budget, premier and

standard. The company provides their clients with cultural, wildlife, spiritual, adventure

and tribal tours. 8or people who are interested in spiritual tours, the company oers

them with a wide array of dierent packages in that sector. Alongside other basic

packages, the rm also presents customers with tours to ma!or destinations like Ierala,

5a!asthan and Tamil *adu.• aper Travel #rivate imited 6 The rm was founded in the year 1@@@. They have their

head"uarters at Delhi. The tour packages they oer can be got at a very aordable

rate.• ulture 3olidays 6 This rm is dedicated to give customers the time of their life. Their

packages are both economical as well as Mexible.• Deneb P #ollux 6 This is one of the leading rms in the travel sector. The company

oers its customers timely and safe transportation to the )#+ industry.• Destination %ndia 6 This rm provides their clients with information about tourist

destinations.• Dove Tours #rivate imited 6This rm is also known as Dove tours. This rm

concentrates on giving tours to the exotic locations in %ndia.• Dynamic Tours #rivate imited 6 This rm was launched in the year 1@H9. They oer

tours to individual clients, family or group travelers.• /co Adventures 6 This rm was formerly known as &ita Adventures. They initiated this

rm in the year 1@@>. They provide /lephant &afaris, Tribal tours, ultural /xplorations

eep &afaris and $ildlife /xpeditions.• /nvoy Tours and Travels F *oida 6 This rm works as inbound as well as outbound tour

operator. They oer these packages at a discount rate that can be aorded by one and

all.• /xplore ulture P Tours #rivate imited 6This rm is committed to present their

customers with a perfect tour. )e it adventure, worship, nature or wildlife, they are

guaranteed to provide them at the lowest price.• 8ar 3oriJon Tours #rivate imited 6This rm is located in Delhi. They also have regional

oSces at Ierala as well as 5a!asthan. They also have a seasonal oSce at adakh. They

oer tour packages at a discount rate.• 8un 3olidays 6 This rm oers tours to dierent parts of %ndia at the lowest economical

prices. They oer both adventure as well as soft tour packages.• 0reat%ndian +utdoors 6 This rm oers tours at great aordable packages. They

provide both adventure as well as soft tour packages.•

3a!! %ndia 6 This rm basically provides package tours for Viyarat, 3a!! and Gmrah.


24/77':

• %ndia #role 6This is one of the well known travel and tours rms in %ndia. This pioneer

company was started about 1= years ago. The organiJation has a team of professionals

that ensure the comfort of all their clients.• %ndia Travel lub 6 This rm oers %ndian adventure excursions to a variety of places

within the country. They oer these packages at a great price.• %ndia Travel Destinations 6 This is one of the leading online tours P travel rm in %ndia.

$ith the aid of this website one will be able to nd out the most exotic places one canvisit and other related details about %ndia.

• %ndia Travel &ervices 6 This rm was set up in the year 1@@=. %t is acknowledged as one

of the pioneer travel agencies in the country.• %ndo Asia Tours 6 This rm was set up in the year 1@H;. They have its head"uarters in

Delhi. )esides this, they also have oSces at Iathmandu, )ombay, )engaluru and

hennai.• %ndovision Tours 6 This rm has been oering tours to groups as well as individual

travelers from all over the world. They have oSces at both *epal as well as

Iathmandu.• %nfo %ndia Travels 6 This is one of the leading rms in the tourism sector. They oer

attractive tour packages for one and all.• %nteract 3olidays 6 This rm oers travel packages at a very aordable price.

• %nternational Travel 3ouse #rivate imited 6 This rm started its operations in the year

1@H1. They have a network of 1' %ATA Travel +Sces across %ndia. They have been

awarded with the %&+ @==1 certication for their services.

• etsave %ndia Tours 6This is one of the nest travel companies in %ndia. The company

was started in the year 1@@=. The main intention of this rm is to cater to the

re"uirements of the tourists that visit %ndia and *epal. The rm oers accommodation

which ranges from ve star hotels to tourist bungalows. &ome of the special packages

of this travel company include onferences and /xhibitions, %ncentive 0roups etc.• ohansen Travel Agency 6 This rm is located in ammu P Iashmir. The rm was set up

in the year 1@:9. The rm is now acknowledged to be one of its kinds.• IT 0rand Tours 6This is one amongst the fastest and pioneer Travel and Tours

ompany in %ndia. This rm was rst established in the year 1@:9. /ver since its

inception, this rm has received many several laurels for its brilliant services from the

0overnment of %ndia and the -inistry of Tourism.• awrence Travels 6 This rm was set up in the year 1@H;. They oer tours to *epal and

%ndia.• -ahindra 3olidays P 5esorts %ndia td 6This tours and Travel ompany is one of the

most well known companies of the tourism sector in %ndia. This rm is a branch of the

G&D ?.; billion -ahindra 0roup. The club -ahindra was started by the -ahindra3olidays and 5esorts %ndia imited as to oer people with a one stop online tourism


25/77'>

baJaar that will make available all he customers with services related to travel. The

main goal of this travel and tourism rm is to ensure the enlivenment as well as

enhancement of the lives of people by making family holidays a part of their lives. The

rm has @ oSces stretched across the country with as much as '== marketing plus

support executives.• -ascot Travels 6 This is a reputed rm that is well known for their holiday plannings for

both %ndian as well s foreign tourists.• -ax 3olidays %ndia #rivate imited 6 This is a professional rm that oers tours to many

parts of %ndia. They oer these packages at a very aordable price.• -eena Travels #rivate imited 6 This is one of the leading rms in the tourism sector.

They oer tour packages at very aordable prices.• -inar Travels %ndia #rivate imited 6This is one of the leading travel and tour rms in

%ndia. This rm has over 1: oSces all over the country and has team of '== full time

professionals. %n addition to its other "ualities, this rm has also received an approval

from the government of %ndia. +n top of this, -inar Travels %ndia #rivate imited is a :

time winner of the *ational Tourism Awards. They also have been awarded with an %&+

@==1O'=== Wuality certications.• -onarch %nternational Travel &ervices 6This rm specialiJes in outbound as well as

inbound tours in %ndia. The company focuses on ulture, /co tourism and special

interest tours like 3eritage holidays, Architectural studies, white river rafting etc. They

are well known for their within the budget travelpackages.

• -osaic %ndia Tours 6 A !ourney into the mystic F this is what the -osaic %ndia Tours oer

to their customers. A spiritual !ourney that will denitely change a person is the main

aim of this rm. Apart from this, this company also promises to provide more

knowledge into the ancient religions and philosophy of %ndia. Their Mexible and

economical tour packages are always an attraction to everyone. *amaste Tours

#rivate imited 6 This rm oers inbound as well as outbound travel packages at very

modest prices.

• *ature &afari %ndia 6This rm was founded in the year '===. They are acknowledged to

be one amongst the leading +nline %ndian $ildlife &afari rm in our country. They

provide their clients with Mexible tour packages within a minimum budget.• *omad Travels 6 This rm has been in business for over '= years. The director of this

company started this rm in the year 1@HH. )esides its other branches in %ndia, this

rm also has a large number of leisure as well as orporate travelers across the globe.

+ne of the main attractions of this rm is their economic travel packages.• #lanet %ndia Travels #rivate imited 6 This is one of the leading travel agencies in %ndia.

They oer camping, trekking and other adventures at very aordable prices.


26/77'?

• #otala Travel Agents 6 This is the only certied Tibetan travel agent P tour operator in

our country. This agency has an aSliation to the Tibetan 0overnment.• #rime Travels 6 This rm avails very attractive tour packages to a variety of places in

%ndia.• 5aJdan 3olidays 6This rm was established in the year 1@>?. %ts head"uarters is

located in &rinagar. They specialiJe in tours to places such as 3imachal, Iashmir,

0arhwal and adakh areas.• &iddharth Travels #rivate imited 6 This rm was established in 1@H'. The rm gained

its name inside a very short span of time as one of the leading tourism rms in %ndia.

They have oSces across the country at many vital places. )e it corporations or groups,

they provide the package of their choice at very aordable prices.• &ita $orld Travel 6 This rm is a branch of the Iuoni Travels private limited. They are

well known for their attractive travel packages.• &pecial 3olidays 6 This is one of the leading rms in the country. They provide one and

all with good "uality service.• Tours *ew Delhi 6 This rm is located in Delhi. +ne can avail tourist information as well

as hotel booking from this rm.• T#3 Travel &ervices 6 This rm caters to the needs of people form diverse sectors. This

rm oers its service to both %ndia as well as overseas.• Trans %ndia Tours 6This is one of the best travel and tourism rms in the sector. The

company specialiJes in tour programs for foreign tourists. ocated at Delhi, this

company is very easy to access. &ome of their tour packages include 0uided

&ightseeing tours, Ayurvedic Treatments, $ild life #ark visits and lassical Dances. $ild

5iver 5afting, /lephant 5ides, Desert &afaris, authentic 5a!asthani Dinners and ungle

&afaris are a few of their other attractions.• Travel orporation imited 6 This is a rm that is committed to ensure the comfort of

people. Their chief activities include eisure Travel, Destination -anagement &ervices

and )usiness Travel. They have over '; oSces in the country well known for their

attractive travel packages.•

Tybros Tours #rivate imited 6 This rm was founded in the year 1@@:. +ver the last '=years, this rm has concentrated chieMy on banks, corporate and multinational

companies. They oer unmatched services to their clients.• (ision 3olidays 6 This is one of the leading rm is %ndia. They oer attractive packages

at very modest rates.• $elcome Travels #rivate imited 6 This rm was set up in the year 1@H>. They oer a

variety of special tour packages at very aordable rates.• Travel %nn %ndia #rivate imited 6 This rm came into being in the year 1@H>. They are

well known for the "uality of service they render.


27/77';

• Travel -asti 6 This is one of the nest e based rms in %ndia. The main aim of this rm is

to oer internet tour related services to both domestic and inbound guests.

Tour*+m Com"an*e+ *n Sout8 Ind*a

• Akshaya %ndia Tours P Travels 6 This rm is located in hennai, Tamil *adu. They oer

the customers with the best service. Their tour packages include tours to dierent

locations, visa assistance, hotel bookings and #assport &ervices.• Altima Travels P Tours 6 This rm is located in 3yderabad, %ndia. They oer their clients

with sigh seeing trips, hotel reservations and travel packages to an array of locations.•

Andhra #radesh Tourism Development orporation 6 The A#TD is run by the stategovernment. They oer people with tours to lakes, cities, gardens, dams and

restaurants in addition to other places.• Anns3ome&tay, Ierala 6 This is a rm that is located in Ierala. They oer customers

with tours to chief locations such as -unnar, Thekkady B#eriyar, Iochi etc.• ocohol 6 This is a private rm that focuses tourism mainly on Ierala. The rm is

committed to give their clients an authentic experience.• oncept (oyages 6 This rm was set up in the year '==9 on the month of December.

They oer leisure as well as corporate travel packages to companies and %ndividual

travelers both within and outside the country. They oer their customers with 3oliday

#ackages, uxury Travel, 5e!uvenation breaks, 3oneymoons and $eddings packages,

#ilgrimage and safaris.• reative Tours P Travels 2%ndia4 #rivate imited 6 This is one of the foremost rms in the

travel sector. They are located in Ierala.• 0enser 3olidays 6 This tour and travels company is located in Trivandrum, Ierala, %ndia.

Acknowledged as one of the leading rms in the tourism sector, 0enser 3olidays is

committed to provide their customers with Mexible as well as relaxed tour packages

that have a personal touch.


28/77'H

• 0lad Tours 6 This rm is located in Ierala. /ver since its inception, this rm is

committed to oer the most excellent services to their clients. The rm oers ready6

made tours as well as tours that are designed on the preference of the customer.• 0lobal Tourism #romotions 6 This rm is located in Andhra #radesh. They oer

educational tours as well as &tudent /xcursions in Andhra #radesh.• Ierala Tour +perators 6 This rm provides customers with tour packages of all kinds.

They are available at very aordable prices.• -adurai Travels 6 This is team of professionals who oer tours to various places within

the city of -adurai, Tamil *adu.• -ystikal %ndia 6 This is a third generation provider of travel solutions in our country. the

rm is located in Iochi, Ierala. They oer clients with "uality accommodation as well

as travel facilities.• +rion Tours P Travels 6 This rm is located in )angalore. They oer both leisure as well

as corporate holidays.•

#rasanna Tours P Travels 6 The rm is popular for its exciting travel packages. Thesepackages are oered at very modest prices.

• 5oyal 0roup of ompanies 6 This is a multifaceted rm that is located in Ierala. They

provide tours via water and air to the mysterious backwaters and exotic lagoons of

Ierala.• TavelAir %ndia 6 This rm is located in hennai, Tamil *adu. %t was established more

than '= years ago. They oer a combination of good "uality as well as eScient

packages for one and all.

• Tours Amasco 6 This is a branch of the A-A&+ $orldwide, a corporation that is located

in the -iddle /ast. They have a variety of cost eective packages in Ayurvedic resorts

in Ierala.


29/77'@

Tour*+m Com"an*e+ *n Centra, Ind*a

• %ndia Travel Tours 6 This rm oer travel packages at Mexible and economic rates.

• %ndian Travel 0uide, Travel %ndia and explore various parts of %ndia 6 They are a premier

travel guide in %ndia that provides customiJed tours to the various parts of the country.• I(T 3olidays 6 This is a private rm that was founded in the year 1@H>. They are

accredited by the department of tourism of the %ndian government. They also have anaSliation to the AT+A% as well as other leading international organiJations.

%f a person wishes to go for a vacation, it is possible for him to choose any of these

agencies. *ow there is strong competition between these players which has certainly

improved the "uality of service in the tourism sector in %ndia on a general basis.

-. STEEPLED ANALBSIS? Tour*+m Indu+tr o! Portuga,

So)*a, and Demogra"8*) ana,+*+

To understand the social and cultural environment involves close analysis of the

society. Demographic #ortugal such as population growth, movements and age


30/779=

distribution will be important, as will changes in cultural values and social trends such as

family siJe and social behaviors. &uch factors could includeO

1. Con+umer ,*!e+t,e+

&. En7*ronmenta, *++ue

(. Demogra"8*) *++ue+-. Edu)at*on

%. Imm*grat*on9Em*grat*on

/. Re,*g*on

Te)8no,og*)a, Ana,+*+

Technological factors include areas such as new products being developed, new

purchasing mechanisms 2intranet, extra6net4, new production technology, new distribution

mechanisms 2%nternet4 and new methods of working 2e.g. mobile telecommunications4.

+ne technological problem that hinders the development of the lack of a stable and

secure online payment systems and this problem is further strengthened by the #ortugal

consumers preference for high Gncertainty Avoidance %ndex 2GA%4 and high ong6Term

+rientation.

E)onom*) Ana,+*+

The growth trend of the 0D# per capita of #ortugal in the new century, similar to the

indicator 0D#, the country has sustained a continual rapid growth in term of 0D# per

person, indicating that each people is creating more and more values to the society

resulting in the increase of the individual consumers purchasing power.

Po,*t*)a, and Lega, ana,+*+

#olitical factors include government regulations and legal issues and dene both

formal and informal rules under which rm must operate. the #ortugal government

attaches great importance and focus to the development of e6commerce in the most

populous country, for example, on issuing the &ummaries of the -iddleBong Term &cience

and Technology Development #lans of #ortugal and the Development of %nformation

%ndustry #lans in the /leventh 8ive6year and ong #lan in '='1 7ears. %n term of the legal

system, the #ortugal legal framework for e6commerce is still in its nascent stage and has

already experienced several problems. #ortugal has limited experience with drafting e6

commerce legislation for issues such as transactional security, intellectual property rights


31/7791

protection and tax. And regulations supporting areas critical to the development of e6

commerce such as the privacy, consumer rights, and validation of electronic contracts and

recognition of digital signatures have yet to be written. )ut the legal system of #ortugal

does develop "uickly to meet the needs of the e6commerce.

TRADE AND COMMERCE IN PORTGAL

#ortugal emerged as a ma!or player in the global economy over the course of the

1@H=s and 1@@=s.%ts export volume rose rapidly .#ortugal became the 1=th largest trading

country in the world. #ortugal entered the $T+ on 11th December '==1. According to

#ortugal national tourism its outbound reached H9.1H million which showed an increase of

1H.:1


32/779'

Tourism Technology, initially based on the concept of cultural technology, is a

more comprehensive term covering knowledge used to add to the value of tourism

products on a micro level and the management of the travel and tourism industry on a

macro level. Tourism Technology encompasses the integrated elds mentioned in the

previous paragraph, statistics, managerial and socio6cultural know6how, and skills that the

tourism industry can adopt to design, produce, and market various tourism products. %n

addition to coordinating various aspects of human resources in the travel and tourism

industry, XTourism TechnologyY describes a comprehensive eld containing but not

limited to such widely referred to sub!ects as entertainment technology, contents

technology and creative technology.

E)onom*) ee)t on tour*+m *ndu+tr

Tourism, a large, complex and fragmented industry which is still very diScult to

dene and measure, is a key component of the service economy 29=< of international

trade in services in the +/D area4. %n terms of revenue, +/D countries generate about

;=< of world tourism activity. Tourism, which has expanded dramatically over the past 9=

years, looks set to continue growing as societies become more mobile and prosperous.

Despite its economic importance, governments, especially in developed economies,

still do not ade"uately recogniJe tourism. 8or this reason, the +/D has developed and

recently approved the +/D 0uidelines for a Tourism &atellite Account and an

/mployment -odule. These integrated statistical tools aim to measure the economic

aspects of tourism 2value added, !obs, revenue, investment, prots4 in order to provide a

more convincing demonstration of this activityLs economic signicance.

• Po,*t*)a, ee)t on tour*+m *ndu+tr

#olitical violence has done considerable damage to tourism in Asia and the #acic

over the past few years. )ut industry experts say the damage is not necessarily

permanent. 0overnments and industry leaders say much can be done to rebuild tattered

tourism reputations. The globally televised attack, coming during an international

economic slump, contributed to an eight percent fall in tourist arrivals this year. %n some

parts of the region, tourism accounts for 1= percent of employmentC in the #acic island

nations of 8i!i and (anuatu, the gure is over 9= percent.. %ndustry analysts say tourism in

Asia is likely to expand rapidly over the next few years. )ut, the key, they say, is that

governments nd ways to prevent political violence, and act "uickly to calm fears when it

does happen.


33/7799

En7*ronmenta, Ee)t on Tour*+m Indu+tr

The "uality of the environment, both natural and man6made, is essential to tourism.

3owever, tourismLs relationship with the environment is complex. %t involves many

activities that can have adverse environmental eects. -any of these impacts are linked

with the construction of general infrastructure such as roads and airports, and of tourism

facilities, including resorts, hotels, restaurants, shops, golf courses and marinas. The

negative impacts of tourism development can gradually destroy the environmental

resources on which it depends. +n the other hand, tourism has the potential to create

benecial eects on the environment by contributing to environmental protection and

conservation. %t is a way to raise awareness of environmental values and it can serve as a

tool to nance protection of natural areas and increase their economic importance.

• Three main impact areasO natural resources, pollution, and physical

impacts• /nvironmental impacts at the global level

• +ther industry impacts on tourism

• 3ow tourism can contribute to environmental conservation

Lega, ee)t on tour*+m *ndu+tr

The year '=1= was a record year for the tourism industry. %mportantly, the Tourism-inistry Tourism -inistry oading has also set its sights on the potentially vast markets of

5ussia, hina and %ndia, the under6secretary said. '=1= sees the ministry enter new

markets. $e are investigating representation in the 5ussian 8ederation and %ndia, and

looking to appoint a #5Bommunications agency to boost awareness of +man at the $orld

/xpo in #ortugal. $ith the organising committee we are keen to look at how marketing

can be leveraged, so that awareness of +man in #ortugal is increased. This is 1' an

important legacy outcome for all economic sectors.

3u+*ne++ Potent*a,


34/779:

have had relations for more than ',=== years but modern relationship began in 1@>=

when %ndia was among the rst countries to end formal ties with the 5epublic of portugal.

portugal and %ndia are two of the worlds oldest civiliJations and have co6existed in peace

for millennia. ultural and economic relations between #ortugal and %ndia date back to

ancient times. The &ilk 5oad not only served as a ma!or trade route between %ndia and

portugal, but is also credited for facilitating the spread of christin from %ndia to /ast Asia.

According to a '=19 )) $orld &ervice #oll, 9?< of %ndians view portugal positively, with

';< expressing a negative view, whereas '9< of hinese people view %ndia positively,

with :>< expressing a negative view.

T8e *n7e+tment o! SOTC *n Ind*a and Portuga,.

Iuoni started investing in %ndia in 1@@?, already an Xemerging marketY at the time,

by ac"uiring leading tour operator X&+T 3olidaysY of )ombay. Iuoni %ndia currently runs

a direct customer business 2)'4 as well as providing business6to6business 2)')4 services.

%n the )') sector Iuoni %ndia sells holiday travel to companies and organiJations within

%ndia, oering the products under various brand names. These include incentive holidays,

travelto national and international trade fairs, and travel services as an oScial partner of

global sports events. %n '==9, Iuoni %ndia opened its XIuoni AcademyY. This is the

leading training institution for courses relating to the tourism industry in %ndia, its original

aim was to produce suScient numbers of skilled employees. Iuoni is participating in the

growth of the #ortugal market by means of various activities. The companys

#ortugalB5anchi Gnit sells holidays through direct contact with customers, while )') group

travel business and our 8%T destination travel services are managed within the 0lobal

Travel &ervices Division 20T&4. Iuoni also owns a 9=< stake in /t6#ortugal. The paper also

reveals the inbound and outbound specialist of &+T which says that in '=11 Iuonis

outbound and inbound specialists generated overall turnover of 38 @== million.


35/779>

%.A3OT SOTC

&+T is a eading )rand of kuoni travel group in %ndia The country is -ore travel P

tourism company.

Ind*a Lead*ng Tour O"erator

&+T is Iuoni %ndia Iey +utbound Travel )rand. &+T, %ndia eading +utbound tour

operator, was ac"uired by Iuoni Travels F $orlds leading premium Tour +perator in the

year 1@@? and is a leader in all travel segments namely /scorted Tours, 8ree %ndividual

Travel and domestic holidays Amongst others. $e have &erved travelers for years and

won their &miles and hearts. &+T vast array of holiday services is taking holidaying to an

/ntirely *ew level.

E+)orted grou" tour+

&+T /scorted 0roup Tours pioneered the designing and marketing of escorted tours

to cosmopolitan travelers in %ndia. +ur tours have escorted lakhs of travelers across the

globe for more than >= years to various destinations including /urope, Australia, *ew

Vealand, G&A, Africa, -auritius, &outh Asia, and the &outheast Asia. )eing a 1==<

subsidiary of Iuoni Travel 3olding, &witJerland F one of the world largest travel companies

F &+T leverages the advantage of the buying power and travel services to provide

customers value 8or -oney #ackages. compromising on sightseeing and basic holiday needs. +ur #rofessional P

experienced Tour -anagers take care of you while on tour.

The ompany has not +nly fully GtiliJed the existing -arket #otential but has also

created *ew -arkets Through %nnovative #ackages namely bhraman -andal dedicated

for the -arathi speaking population and arkhand Dedicated for the 3indi speaking

population.

Cu+tom*+ed 8o,*da+&+T +ers ustomised, tailor -ade 3olidays Around the world. +n these

customised holidays, you travel only with your companion, your family and friends at your

own pace. 7ou can holiday at an incredible range of destinations, My the airline of your

choice and stay at hotels of your choice. 7ou can opt for transfer in the luxury of your

private car or en!oy -eeting an %nternational mix of transfers we +er. 7ou can en!oy a

large variety of sightseeing options and excursions to experience and /xplore your

3oliday Destination.o,*da+ O! *nd*a


36/779?

&+T holidays of india has &omething for /very kind of Traveler be 8amilies 7outh

&tudent, 3oney mooners 0roups or #ersonal for a 3oliday in india. &+T holidays of %ndia

has a 5ange of 3oliday options that cover every conceivable tour re"uirement. $hether it

is an /xtended $acation with the 8amily, a #aragliding &pree with 8riends or &imply a

5e!uvenating $eekend )reak, &+T 3olidays of %ndia +ers you an +pportunity to (isit

and explore all the &plendors of %ndia.

&+T holidays of %ndia also +ers a wide 5ange of ustomised 3olidays Thereby

0iving %ndividual Travellers the omplete freedom and 8lexibility to Dene their

#reference for the Destination, ength of &tay and #ace of Travel.

Cor"orate tour+

$ith &+T corporate tour all you 3ave to do is to Decide $here you $ant 7our

/mployees or )usiness #artners to 0o for a Travel %ncentive &cheme and we take are +f

/very other Tedious Detail. $e 3ave a *umber of Gni"ue &ervices to #ut you ompletely

At ease. +ur %nternational *etwork $ill /nsure that no -atter $here you are in the world,

you will always get the best of services.

&+T is a &pecialist in -%/ tours. &+T corporate tours provide ustomised

&olutions for (arious -%/ 5elated Travel *eeds. %t $ill Assist you at /very &tage of

#lanning 7our Travel %ncluding #re Tour 8amiliariJation (isits, )ooking of air &eats,

Arranging Accommodation at The 8inest 3otels 0ala Dinners ollateral #reparation,

Technical )ack up, meal arrangements and event management..

TRADE FAIR TORS

&+T trade 8air tours caters live to the needs and re"uirements of the keen

businessman visit or exhibiting in %nternational trade fairs. %ncrease in the %ndian

participants and visitors to (arious %nternational /xhibitions to compete at a 0lobal level

onrm 3uge #otential for group outbound travel. %n the past years &+T trade fair tours

has successfully organiJed dedication to various international trade fairs, $hich has

helped in creating and earning a reputation in the market. sotc trade fair tours has given

a new dimension to the trade fair visitor by #rovide value added services such as

conrmed 5ccommodation during the fair period, indian meals and option to pay in easy

monthly %nstallments 8actory (isit and more at /xtremely Attractive P mpetitive prices.

$e *ow provide more services to holiday makers from around the globe. +ur

services include %ndependent 0lobal (acations P %ndependent %ndia (acations 6 some of

the nest holiday plans to destinations around the world put together with our vast

experience and extensive research.

&+T today operates in #ortugal,G&A, anada, GI, Ienya, TanJania, -auritius,

Dubai, Iuwait, +man, Dubai, Abu Dhabi, )ahrain, &audi Arabia, Watar, 3ong Iong,


37/779;

&ingapore, #akistan and &outh Africa. &oon we would commence our operations in

Australia, &weden and many more countries.

SOTCS 3RAND PILOSOPB

expect more /xhibits our commitment to +ering &uperior (alue and &ervices to our

customers. To our ustomers, we oer exceptional value and services to make them feel wonderful

about being with us To our employees, we provide a challenging, fun6lled and rewarding work environment

that keeps them motivated to perform to the peak of their potential To our stake holders and partners, we commit to strengthen our relationship, and

ensure that they make the most of their association with us.

A =u*)6 g,an)e o! t8e*rRrange o! Ser7*)e+.

The diSculty of working out 3oliday from which ities to cover, which 3otels to stay

in, what mode of Transport to use, to which sites you must visited can be silent

exhausting. $ith our rich experience and research we have put together some of the best

holiday plans for the Mexible individual holiday traveler.

INDEPENDET INDIA 0ACATION

*A-&IA5, $elcome to %*5D%)A %*D%A, where culture echoes, tradition speaks,

beauty enthralls and diversity delights. sotc brings you the timeless mystery and beauty

of %ndia with its %ndependent %ndia holidays. discover The best way to holiday in %ndia.

ESCORTED TORS FOR NON RESIDENT INDIANS

+ver the years, we at sotc have master the art of providing "uality holidays that

oer the best value for money. our escorted tour packages are planned keeping in mind

the needs uni"ue to an *5% traveler. $ith us, you can holiday without a worry in the world.

A ne variety of delicious %ndian cuisine prepared by our own chefs specially Mown in from

%ndia, a multi6lingual tour our -anager, some of the nest hotels and the most must6see

Attractions. +ur escorted tours cover an array of place like G&A, /G5+#/, A%*.

#+5TG0A and -+5++ 5G&&%A and &cansdinavia, 8ar /ast 6 &ingapore, -alaysia,

Thailand, 3ong Iong, /gypt, hina, Africa, Australia, *ew Vealand and -auritius.

Luxur 0a)at*on+?

8or those who believe that their holiday must speak their style, &+TLs uxury

(acations is the ultimate choice.

7ou are assured of a holiday experience which is engulfed in luxury, attentive

service, pictures"ue surroundings, nest hotels and sumptuous food.


38/779H

A, '==?, '==; and '==H

&+T has been voted the best +utbound Tour +perator '==:, '==>, '==?, '==; and '==H

by the 0alileo /xpress travel and Tourism awards committee. The 0alileo /xpress Travel P

Tourism awards have been designed to give recognition to the trade for outstanding

achievements during the year. This award was based on various parameters of !udgment

and took into consideration factors including revenue generated, operational eSciency,

perceived service levels, and the ability to retain and increase market share.

• &+T wins the prestigious #ower)rands '=1' Award

• onely #lanet -agaJine %ndia Travel Awards '=1' to Iuoni %ndia for the )est Tour

+perator• Travel Z eisure %ndia P &outh Asias %ndias )est Award for )est Tour +perator %ndia to

Iuoni %ndia•

>th oyalty Awards for ustomer P )rand oyalty in Travel P 3ospitality &ector to Iuoni Travel 0roup, %ndia


39/779@

• Iuoni Travel %ndia #vt. td.B &+T as a &entosa &tar #referred #artner &ep '=11 to Aug

'=1'• TAA% Travel Awards '=11 for -ost +utstanding )usiness %nnovation Award to Iuoni6

&+T• ;th 3ospitality %ndia and /xplore the $orld Annual %nternational Awards '=11 for The

)est Travel ompany for ustomer &atisfaction• *) AwaaJ Travel awards '=11 for [-ost #referred Tour +perator for +utbound Travel

to Iuoni P &+T %ndia• Todays Traveller Award for )est +utbound Tour +perator '=11 to Iuoni %ndia

• '==@ F #acic Asia Travel Association 0old Award 2#ATA4 award in the -arketing F

%ndustry category.• '==@ F eadership in %ntegrated Travel +perations at The /conomic Times Travel

Awards to Iuoni %ndia.• '==@ F Abacus6TA8% Award '==@ for )usiness eadership in Tour +perating to Iuoni P

&+T in the category )est +utbound Tour +perator.• '==@ F #AT$A %nternational Award '==@ to Iuoni for )est Travel ompany of the year in

%ndia.• '==@ F Iuoni Travel 0roup, %ndia wins the award for promoting &outh African Airways P

Tourism to &outh Africa.• '==@ F TT0 Travel Awards '==@ for )est Travel Agency F %ndia.

• '==@ F &+T winner of *T+ Top 1= Travel Awards '==H F '==@.

• '==@ F )est +utbound Tour +perator for the year '==@ by &afari %ndia.

• '==@ F onsumer &uperbrands.

• '==@ F Top 5evenue #erformer for the year April '==H6 -arch '==@ by Ienya Airways.

E+)orted Tour+? &+T brings a range of holiday packages for an entirely new experience for your family.

+ur thoroughly planned packages keep in mind the needs of an %ndian traveler and help

you holiday without a worry in the world. A ne variety of delicious %ndian cuisine, a

multilingual Tour -anager, nest hotels and the most exclusive attractions F you have it

all with an &+T /scorted Tour.

Inde"endent G,oa, 0a)at*on+?

The complexity of working out a holiday from which cities to cover, which hotels to stayin, what mode of transport to use, to which sites you must visit can be "uite exhausting.

$ith our rich experience and extensive research we have put together some of the nest

holiday plans for the Mexible individual holiday traveler.

Inde"endent Ind*a 0a)at*on+?

&+T brings you the timeless mystery and beauty of %ndia with its %ndependent %ndia

(acations. Discover The )est $ay to 3oliday in %ndia. Ieeping in mind your peculiar travel

preferences, we have also designed four travel themes on our %ndia (acations. 7ou canchoose to travel on any of the following themes F #alaces, &piritual, $ildlife and $ellness.


40/77:=

&+T %ndependent %ndia (acations will help you discover %ndia in the best possible

manner.

Luxur 0a)at*on+?

&cale the height of lavishness and live the luxuries you have only dreamt of with &+T

uxury (acations. /xplore the most fascinating parts of the world as &+T chalks out

itineraries that are tailor made for you. /nhancing your travel experience is the attention

to detail that has helped &+T earn innumerable accolades. 5egardless of the season, you

will nd the best of amenities and excursions to fulll your travel needs.

T8eme 0a)at*on+?

$hether you fancy beaches or snow, hill stations or luxury resorts, spas or Ayurveda, we

have the perfect theme vacation for you. &+T oers great theme vacations to exotic,

adventurous or peaceful destinations.


41/77:1

/. IN0ESTMENT OF SOTC IN INDIA AND PORTGAL INDIA

KONI GROP SIGNIFICANTLB INCREASED TRNO0ER AND STREAMLINED

PORTFOLIO

%n '=1', Iuoni 0roup &ignicantly %ncreased its Turnover Again in an /nvironment

that 5emains hallenging. /arnings before interest and Taxes were #ulled down by one6

time costs Associated with the $ithdrawal from loss6making european tour operating

activities. The market environment was fragmentedO on the one hand, Asia maintained its

strong 0rowth on the other the /conomic &lowdown hit demand in many /uropean source

markets. Iuoni group onsolidated Turnover for the year under review came to 38 > H:>

million, representing a nominal year6on6year increase of 1:


42/77:'

%nternational tourism performed positive overall despite persistent economic

uncertainty and political instability in some regions. The $orld Tourism +rganiJation

2G*$T+4 reports '=1' to set a new record for international travel, and expects a clear

growth of :< in the number of international tourist arrivals. The recovery in tourist

markets thus continued. The debt crisis in /urope and continuing political turmoil in *orth

Africa and the -iddle /ast had a signicant inMuence on tourism. 3igher energy costs also

hurt the international travel sector. As in '=11, worldwide growth in tourism was driven by

a fast6growing middle class in the emerging economies of Asia and &outh America.

Developments were mixed in the two ma!or regions.

KONI GROP INCREASED TRNO0ER AGAIN TANKS TO STRONG GROWT IN

GTS DI0ISION

Iuoni 0roup saw another signicant increase in turnover in '=1'. There were

marked dierences in the performance of individual regions and business activities. The

0lobal Travel &ervices Division 20T&4 saw its 8%T and 0roup Travel activities expand

strongly in organic terms, and also beneted from the eects of ac"uiring 0ullivers Travel

Associates 20TA4 in '=11. Tour operating business in +utbound *ordic also posted strong

growth. +nce again, (8& 0lobal expanded signicantly during the year under review.

8ollowing the ac"uisition of 0TA on 1 -ay '=11, the year6on6year increase in

turnover in '=1' was once again heavily inMuenced by the associated ac"uisition eect. %n

the year under review, Iuoni 0roup performed another ac"uisition as of 1 une '=1' the

business of 5oyal Tours *amibia #ty td. was purchased and integrated into the &pecialists

unit. The overall ac"uisition eect on consolidated turnover of the Iuoni 0roup for '=1'

versus prior year came to 38 >': million, which relates to a 1=< growth rate. As part of

the withdrawal from loss making /uropean tour operating activities, several businesses

were sold in '=1', including GI specialist &ki (erbier and tour operating activities in

&pain, the *etherlands and 5ussia. The divestment eect on consolidated turnover versus

prior year came to 38 @.9 million, or =.'< of the overall total.

After the unusually strong appreciation of the &wiss franc in the wake of the '=11

nancial crisis, up to the intervention of the &wiss *ational )ank, exchange rate volatility

calmed down in '=1'. The currency translation eect was relatively small, increasing the

volume of turnover in '=1' by 38 9' million, or =.? H:> million. This represents an increase of 1:< on the

previous year. +rganic growth, i.e. after excluding the ac"uired and sold companies and

positive currency eects, stood at 9.;< prior year.


43/77:9


44/77::

2. OT3OND IN 3OND SPECIALIST OF SOTC

)usiness in the source markets of the +utbound #ortugal Division was very diverged

in '=1'. $hile the key summer6month holiday business in %&)+*, #%&+TA, and 5+-/%5A&

was very successful, the eects of the euro debt crisis cast a shadow over holiday

business in $estern and &outhern #ortugal. The divisions turnover increased '.1< year6

on6year to 38 ',1:9 million. %ntegration of the )' online +ctopus travel hotel platform

resulted in a small ac"uisition eect that was partially oset by the sale of businesses in

#ortugal. The divisions organic growth came to =.@=< to >9


45/77:>

GLO3AL TRA0EL SER0ICES #GTS$ INCREASED TRNO0ER 3B (5H

The year6on6year performance of the 0lobal Travel &ervices Division 20T&4 was

driven by ac"uisition eects and strong organic growth. Turnover increased by 9@< to 38

' >>: million, 'H < points of which was due to the prior years 0TA ac"uisition. +rganic

growth came to 11


46/77:?

Outound Inound S"e)*a,*+t+ o! SOTC

OT3OND SPECIALISTS.

Iuonis specialist travel companies know their destinations and their particular

styles of travel inside out, and they are very good at identifying their customers

re"uirements. There is virtually no wish that they cannot fulll. They operate under their

own well6known brands either directly with customers or through travel agents. Iuonis

+utbound &pecialists Gnit covers a portfolio of 1; specialists in portugal. These companies

have been active in their markets for up to := years. Though ac"uired by Iuoni, they

retain their entrepreneurial freedom. They continue to operate under their own brands

and develop their products and services independently, but can also take advantage of

the fact that they are part of a globe6spanning travel services company like Iuoni. This

ability to make the best of both worlds is a ma!or factor in the positive performance

recorded by these specialist businesses. Their success is further bolstered by the

closeness with which their employees identify with them, their passion for their

destinations and travel specialists, their innovation and their entrepreneurial ambition.

IN3OND SPECIALISTS

Iuoni has the most extensive destination management network of any large travel

company. Iuonis network of destination management companies has been growing

steadily since '==?, either through ac"uisitions or organic growth. -ost of these D-s

operate locally under their own well known brand names. Their local roots, their own

networks of service providers and their employees extensive local knowledge mean that

they can oer high6"uality land arrangements tailored precisely to customers

re"uirements. These services are oered to Iuoni tour operators as well as to

competitors. %n '=1> ;=< of turnover was generated with external tour operators. %n '=1>

Iuonis outbound and inbound specialists generated overall turnover of 38 @== million.

+perating earnings came to 38 '?.? million.

4. SWOT ANALBSIS

STRENGTS

\ %ndiaLs largest outbound tour operator


47/77:;

\ +Sces in all ma!or cities of %ndia

\ Tie6ups with other tour operaters abd travel agents across %ndia.

\ %nternet booking of tickets and packages.

\ /ective promotional campaigns like experiencing the magical moments of 7ash 5a!

lms with &+T.

\ reated new markets through innovative packages namely )hraman -andal dedicated

to marathi speaking

WEAKNESS

ack of corporate oSces and small cities across the nation 8eedback system available

only for namesake %neective customer services. *o proper marketing of %ndiaLs tourism

abroad. *ot focusing on 5ural areas and %ndian railway networks.

OPPORTNITIES

-ore proactive role from the government of %ndia in terms of framing policies.

Allowing entry of more multinational companies into the country giving us a global

perspective 0rowth of domestic tourism . %ncrease in *5% population %ncease in per capita

income %ncrease in no. of tourist for various sports events in %*D%A like %#.

TREATS

/conomic conditions and political turnoil in other conditions #olitical turbulence within

%ndia in kashmir and gu!arat Aggresive strategies adopted by other countries. ocal travel

agents and travel company . ompetitors.


48/77:H

5. MARKET OPPORTNITIES FOR IN0ESTMENT PORTGAL IN

TORISM

rest of the world. This has largely been due to increased business travel. +ften pitted as

rivals in most areas, the elephant and the dragon, however, share historic connections

that pre6date the hristian era. $hile there are common threads of culture between the

two, the tourism product however is as chalk and cheese.

Inound tour*+m

At >>.; million visitors, #ortugal today is rated as the third most popular tourist

destination in the world 2after the Gnited &tates and 8rance4, according to the $orld

Tourism +rganiJation 2G*$T+4. This number represented a @.:< increase over '==@. The

only other Asian country in the top 1= list was -alaysia, with ':.? million visitors. %ndia,

on the other hand, was at :1 on the list, and received less than =.>< of total world

tourism at >.? million visitors in '=1=. This potentially represents the opportunity for

growth in the business of tourism for the country. The curious fact about %ndia, though, is

that it is ranked 1?th amongst countries receipt of the tourist dollar, at G&Q1:.'bn F

certainly not the backpackers paradise as made out to be. -ultinational companies

increase their presence in those markets that their customers go to The current policies in

both countries also favor and facilitate such investment in travel and tourism industry. The

relative ease of entry in #ortugal 2at least for the hospitality companies4 has helped in

creating infrastructure to meet the inbound demand in that country. %ndia is still to catch

up F this is the opportunity that is currently seeing much activity and focus.

Outound tour*+m

-ore #ortugal people have travelled abroad in comparison the foreign foot6fall that

their country has received. The number of outbound #ortugal travelers rose '=< over

'=1> reaching >;.9@ million last year. The #ortugal tourists ranked fourth6worldwide last

year. According to the Gnited *ations $orld Tourism +rganiJation, #ortugal will be the

worldLs fourth6largest source of outbound tourists by '='=, with 1== million overseas

visits. +Scial policy in #ortugal has also promoted such overseas travel, and preferred

nation status for destinations have resulted in large numbers of visitors to that country.

The %ndian government has also extended an invitation to #ortugal companies to invest in

infrastructure pro!ects like dedicated freight corridors, subway lines and &/Vs being

planned under a public6private partnership model.


49/77:@

T8e O""ortun*t*e+

)oth %ndian and #ortugal visitors to the other country are primarily traveling on

business 2with up to >=< doing so4. Around :=< of hinese visiting %ndia do so for leisure,

while the corresponding number for %ndians visiting #ortugal is estimated much lower

2]9=>.; million visitors,

#ortugal today is rated as the third most popular tourist destination in the world 2after the

Gnited &tates and 8rance4, according to the $orld Tourism +rganiJation.

1'. Portuga, Attra)t*on+

CALDAS DE MONCIE

3ere a tourist can try the carring elements of the sulphur smelling hot spring

water that emerges at a constant temperature . there are ' further hot spring sites one of

which is to the south of #%+TA hidden in a valley. rst is 8onte &anta and second

rumoured to have special healing place. &ome people coming for annual visits and some

centuries ago it was recorded as being visited by both the Iing of #ortugal and the Iing of

%taly. A pretty s"uare shaded by trees and Manked by attractive buildings dating from the


50/77>=

end of the 1@th and beginning of the '=th centuries epitomises the towns calm and

relaxing atmosphere.

ALFER

This best village is made up of houses built in the best style typical of the Algarvean

countryside. The medieval origins of the village church are evident in its ogival porch. its

triumphal arch and the ribbed vault in its main chapel. nearby on erro do astelo, stand

the ruins of a fortication with concentric walls that was probably built by the 5omans.

MARMELETE

The low white houses of the Algarvean hills stand out from a palette of warm browns and

ochres. The bucolic country chapel of &anto Ant^nio stands on a small elevation and

aords ne views of the surrounding countryside

A WALK IN TE MONCIE ILLS

After take the road up to -onchi"ue and at almost every turn you encounter a

stunning of sea and mountains. for the broadest vistas, continue as far as FOIA which at

@=9 meters is the highest point in the Algarve. from there the view stretches away on one

side as far as ape &t.

PISOTA

#isota is ;;: meters high, but steeper, and has broad and perhaps to even more

beautiful views that take in a long sweep of the Algarve and the sea.

ROMEIRAS

5omeiras, settled like a sunken ship beneath a sea of mountains, or surprise you

with the sudden apparition of lakes like the one formed the dam at )ravura.The road that

leads to the Alente!o passes through some of the most beautiful countryside in the

Algarve, a bucolic region blessed with leafy woods and groves of fruit trees watered by

fast Mowing streams.

%t is worth taking the turn o to )arranco dos #is_es evocating the old water driven

machinery that was once used to beat the woollen cloth and blankets produced locally.

Abandoned water wheels are another sign of the regionLs bygone economic importance.

)ut the most spectacular route is perhaps the road down from Alferce to 8ornalha and

-onchic`o through the mountains.

ANDICRAFTS


51/77>1

The craftsmen and women of -onchi"ue still make wicker baskets, wooden spoons,

knives or kitchenware, cloths and other linen items as their predecessors did for

generations privios them. &cissor chairs, so6called because of the way they fold shut, are

easy way an invention left behind by the 5omans, and are to be mke in all siJes. modern

craft trends are reMected in dried Mower arrangements tapestry pictures and sculptures

made of tree branches.

GASTRONOMB

Dishes made with rice and high or chestnuts are not to be missed. surplus tasty are

the many recipes based on pork which also nds its way into a wide variety of delicious

home made sausages and blood sausages, including farinheiras and m^lhos. Another

local delicacy is the ham cured using methods centuries old, its smoky, nutty Mavour is

ameJing. honey is an ingredient common to nearly all the cakes and desserts. The nectar

gleamed from the many dierent types of wild Mower makes a fragrant, complex honey

that has long had a best "uality. indeed bees have been kept commercially since the 1?th

century. at the end of a meal nothing goes down like a glass of medronho, the heady

spirit made in copper stills from the fruits of the arbutus tree.

LIS3ON

isbon is one of the sexiest place in portugal. )uilt on ; hills and situated on the

Tagus, you can imagine !ust what kind of beautiful views you can take hall the city at anyhour of the day. taking a ride on Tram 'H is the perfect starting to isboa . !ust make sure

you get on "ui"ly as these things get packed. i am lucky to have stayed in the heart of

Alfama where i prepare to ac"uire a #ortuguese grandmother within a period of > days.

though she did not speak a word of /nglish or #ortugues. i forget some kind of bond with

the lady living downstairs from me that i can only hope will be rekindled somewhere down

the line.

PORTO

#orto is where this trip all beganC itRs where % had my rst taste of #ortugal. %

instantly fell in love with its shabby chic exterior and was amaJed by the friendliness of

the people. ittle did % know this was !ust a precursor for what was to come.

FARO

8aro is an amaJing starting point for explore the Algarve. there are no beaches in

the city, you want to take a water taxi or bus to get to beach, but it does have a beautifulport and impressive old town.


52/77>'

PORTIMAO

After going an hour away from 8aro by train is #ortim`o. this is where i ended up

bussy myself during on time in the Algarve and where i thoroughly stued myself with

the most sweetes seafood i have had in a long time. out of all the towns i m going in the

south, this one felt like it was the most fevorable towards package holiday makers. there

is not much to see in the way of sights but #5A%A DA 5+3A, its most popular beach,

more than made up for that with its seemingly never end stretch of golden sand.

11. INDIA AND PORTGAL TRADE

%ndo6#ortuguese bilateral trade grew from G&D ?@ million, in 1@@1 to G&DO6'H@.>'

million in '==>. %ndiaL exports constituted overO6;= < of the turnover.

%ndian /xports consisted principally of marine products, cotton and synthetic

textiles, leather, footwear, hides and skins, staple bers, coee, tea P spices. %n the

twenty6r

gcsr sem 4 m.docx

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