gb corporate deck final v.04

8/11/2019 GB Corporate Deck Final v.04

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CORPORAT


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LEARDERSHIP TEAM

Senior Management Team - Faisal AL Hindi, Sudheer Kumar, Rishi,Habeyesa R

Management Team with experience in Middle East Market, experience of worclients and companies into Sales, Delivery and HR Function

Experienced team with experience of managing operation of 20K + people

GBSWOverview

SOLUTIONS

Delivering ERP (SAP, Oracle, Infor, Microsoft and Epicor), Mobility (Enterprise

BB, WIN8 and Native), solutions to SME and large enterprise

Implementation Services, Consulting Services, Application Development and M

Infrastructure and Managed IT Services

DELIVERY MODEL

Onsite/ Near-site/ Offshore delivery center spread globally

Robust quality management system with ISO Ready process

Established process to deliver with committed SLAs and Quality

GLOBAL PARTNERSHIP

GapBridge is a US Head Quartered leading IT consulting and services compa

Enterprise Applications with global delivery network

BSW is a leader in Saudi region for Infrastructure and Managed IT Services

GapBridge and BSW alliance brings together the understanding and local prescoupled with global expertise and delivery network to deliver value in Middle


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GBSW VISION

To be the leading provider of best of breed enterprise solutions by

leveraging global experience and local flavor to the customers in

middle east region.

OurVision & Values

Transparency Innovation

GBSW CORE VALUES

Excellence

Unlocking

Value of

Technology

Relationship Investing in

People


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Our Solution Portfolio

BusinessConsulting

Enterprise &Mobility Solutions

ResourceConsulting

- for your Global Success


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Our Language Capability

German

Japanese

Arabic

Ch inese

Turkish

Korean Italian

Any language On-Demand Deployment of Linguistic Expert at 6-8 weeks notice

Interview through Skype before deployment

- Language Expert

- With Techno logy Special izat ion


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Few of our Esteemed Customers


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Our GlobalPresence

GBSW Head Quarter

Global Delivery Centers

GBSW Global Operations

USA

Brazil

Malays

UK

Germany

Lithunia

IndiaSaudi


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Our Delivery Process

Well established ISO 9000 Proce

Service Transition & Manageme

Software Development & Mana

Implementation Methodology

Application Management Meth

Application Support Model

Infrastructure Services Offering

Managed IT Services Model

Resource Consulting Model


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KnowledgePhase

Review of existingCode

Set up of offshoreinfrastructure and team

EstablishCommunication

Training Offshore teamon Application & process

CollaborativePhase

Design and DevelopProcess and Tools

Develop & executeTransition Plan

StabilizationPhase

PerformanceMonitoring

Achieve Stability

Establish TransitionTeams

Migration toOffshore Team

Execute CompleteWorkload

Process Refinement

Service Transition & Management M

StartupPhase

Finalize InteractionModel

Identify offshore setup requirements

Introduce GBSW teamto Customer team

Define Scope andObjectives

Develop Detailedtransition project plan

Project Mobilization

Acquire Knowledge onFunctional & Operations


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Client Input & Review Client In

Software Development & Managemen

Requirement

RequirementUnderstanding

Gap Analysis

FeasibilityAnalysis

Documentation

Testing

BuildInstallation

System Testing

Bug Fixing

RegressionTesting

TestingReports

Roll Out

Development

Implementation

Unit Testing

Documentation

Deployment

Deployment

Post-

DeploymentTesting

Documentatio

Design

DatabaseModelling

SoftwareStructuring

InterfaceDesign

Prototyping

Documentation


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Our SAP Implementation Methodol

With SAPASAPDelivery A

SAPImplementation

ensure the mos

fastesttime to bu

deliver theinte

demands to start

compromises

choosefrom a mportfolio of solutio

pricing options

innovatefaster

and leverage the f

game changers


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Plan &

Define1 2

3

4

Innovate

5

Provides the structure, closed-loop process, methods and tools to set expectations, rigorous

optimize the realization of value through the execution of AMS

Our Application Management Method

Value Delivery

Org. & Change Management

Operational Process

Technology & Infrastructure

Governance

Operations Management

Maintenance Services

A global network of integrated workbench

world-class IT services,

Operational Effectiven

Drive Performance.

Focusing on the busi

drives the developmen

faster application oper

Business Improvemen

Maintain Problems. De

Managing performan

improve and innovate t

inline with evolving bus

Maintenance Service

Operational Effectiveness

Business Improvements & Innovation

l d l


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LEVEL 0Super Users & Operations

Requirements Application Operations Coordination Data Integrity Testing & Approvals

LEVEL 1Service DeskCall Routing Call Prioritization Call Monitoring Initial Triage

LEVEL 2Application MaintenanceEscalated User Support Batch Mgmt. Break Fix App Performance Minor Enhancements

LEVEL 3Application Product SupportConfiguration Analysis Patch Application Vendor Coordination Consultant Escalation

LEVEL 4Projects and Major EnhancementsUpgrades Major Process and Functional Changes System Design Unit Testing

IT InfrastructureHosting & Storage Network Configuration DBA Performance Tuning Backup & RecoveryQ

AReviews

Service&AccountM

gmt.

SLAMgmt.Servic

eReporting

IssueM

gmt.

Strategy,G

overnance,&PM

O

OurApplication Support ModelGBSW views the deliveryofApplication Management Services in terms of a stack of specific activ

but related, scope items clearly delineated between the client, GBSW, and hosting service provider

Each clients support requirements are unique and this model is refined to meet t

f i ff i


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M

s

Proactive Detection

of Exceptions

Proactive monitoring ofsystem-wide flows for

exceptions of various types

Auditing & Logging

Log end-to-end message

trails for compliance aswell as diagnostics

Buffers

Directory used

Space used

Hit ratio

Swap

Background processes

System wide queue

length

Program errors

Aborted jobs

Online processes

Dialog response time

Network time

Standard response

time

Users logged on

Transaction & Process

Flow Tracking Monitoring of message

flows in real-time Track start -to-finish

response times

Monitor for exceptions

Business

Transaction

Monitoring

Application

Monitoring

Infrastructure

Monitoring

ServersUNIX

Wintel

DatabaseOracle

SQL

NetworksLAN

WAN

Workplace

Services

Security

Services

OurInfrastructure Services OfferingDelivering innovative infrastructure solutions that enablelong-term success

O M d IT S i M d l


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OurManaged IT Services Model

Cut Your IT Expenses . by 30% or Mo

A recent survey of our IT Managed Serv

that our customers on average, reducedleast 1/3 by engaging us for their IT Out

saving your company money from First

Focus on your Core business Grow Y

We make your IT Support headaches d

spend your time on activities that grow

Contain Your Spiraling IT Costs

Our Managed IT Services plans deliver Services you need at a low, fixed, mont

Increase Office Productivity

We keep your network running at peak

eliminating latency. Our Help Desk Sta

24/7 to quickly solve your end-users m

Gain the agilityyou need to move your bus


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Consulting Resources

Broad client serviceprofessionals with strongbusiness and relationshipmanagement experience,knowledge and skills

Center Associates

Client service professionalswith deep technical,functional, or operationalskills based in Saudi Centers

Offshore

Traditional and Spractitioners wosite in Saudi - Ind

Landed

India based resources thatare temporarily working on-site

Specialists

Focused client serviceprofessionals with highlyspecialized skills

Contract Workers

Non GBSW empcontracted to fulspecific project sroles or procuremrequirements

We provides resources to augment the clients staff, client maintains management accoun

Resource Consulting Model

Supplying a staff augmentation option thatfrees up key resources to participate on the p

allowing the business to run seamlessly and to begin capturing operational benefits im

Reso

urceModels


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GBSW T St th


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Passionate, dedicated and

committed team

Experience to work across

Multi Culture and Global

geography

Experience in providing

Successful ERP & Mobility

Solutions across industries

Reduce cost by Mix of

Onsite, Offsite and

Offshore Model

S

PMP , ITIL

Certified team

GBSWTeam Strength


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Thank You


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GapBridge Business Systems Weaver (GBSW)

Hail Center, Al Khobar - Al Rakah District

Tel: +966 3 857 7959

Kingdom of Saudi Arabia

GBSW Sales

Mr. Habeyesa Rahman -

Mr. Sudheer Kumar -

Thank YouOf course, reading about the solution is a lot different than hearing about it directly from th

and implemented it. Please contact us to schedule a meeting where we can learn more a

objectives, explain the solution in more detail, and present case studies and references from

used our services to gain better footing for managing complexity and driving growth.

gb corporate deck final v.04

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