gartner symposium i txpo 2011 brochure

KEYNOTE SPEAKERS:Gerry Pennell Chief Information Offi cer at London Organising Committee for the Olympic Games

Phil Pavitt Director General and Chief Information Offi cer of HM Revenue & Customs

SOUTH AFRICA JAPAN UNITED STATES BRAZIL SPAIN AUSTRALIA INDIA

THE WORLD’S

MOST IMPORTANT GATHERING OF CIOs AND SENIOR IT EXECUTIVES

Re-imagine IT: Leading From the Front

To register visit gartner.com/eu/symposium or call +44 20 8879 24302

Re-imagine what IT can be. It all starts here

4 Trends & Mavericks 5 Value of Attending 6 Program Reference Guide 7 Keynotes

7 Conference Tools 8 The CIO Program 10 Industry Perspectives11 Tracks & Sessions

20 ITxpo® Features 21 Sponsor Listing22 Conference Schedule 23 Registration

Table of Contents

The World’s Most Important Gathering of CIOs and Senior IT Executives 3

In 2010, our focus was squarely on making the successful transition from recovery to growth. Twelve months later, the challenges for IT leadership are even greater—requiring IT leadership to re-imagine how new technologies can be embraced and used for competitive advantage. Faced with increasing demands from their customers, employees and competitors who are acquiring higher levels of IT fl uency, business leaders are turning to IT to lead the way.

In order to succeed in this volatile environment, CIOs and senior IT executives will be challenged to see IT from a fresh perspective, fi nd new answers to new questions and raise the strategic relevance of IT to a higher level than ever before.

Join more than 3,000 senior IT executives—including over 1,500 CIOs—at Gartner Symposium/ITxpo 2011 and come away with new ways to:

• Re-imagine a business structure in which information users are simultaneously creators and consumers, and innovation occurs in an open, unstructured environment.

• Re-imagine information technology through a process of “creative destruction” that requires IT leaders to know how and where to tear down what they have in order to create what they need.

• Re-imagine the evolving role of the IT department as a whole, and your own role and responsibilities as an effective IT leader.

Re-imagine IT:Leading from the Front

Power of GartnerGartner Symposium/ITxpo brings together the powerful resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events to provide clients and non-clients access to research, and the ability to analyze and interpret the business of IT within the context of their individual role.

Research EXP Consulting Events


Trends that are changing the IT landscapeAs you review the track sessions and breadth of content only Gartner Symposium/ITxpo 2011 can deliver, you’ll see that the program has integrated four big trends causing a profound shift for the future of information technology.

Mobile: As we enter the post-PC era, off-desktop devices have become an increasingly important part of the end-user environment, driving advancement of the interface experience. What opportunities and challenges will usher in the new generation of “everywhere computing”?

Social: Social media has not only opened the door to instant feedback; it has also created a whole new environment for social applications and set the stage for the era of social business. What are the advantages and disadvantages for businesses to participate in the world of social networking?

Cloud: Cloud computing is changing the way we design data centers and applications; how IT delivers capabilities to users; and by which means users access, select and use applications. How has cloud impacted organizations as it relates to new concepts such as “DevOps”? What are the benefi ts or shortfalls companies need to know to stay ahead of the cloud curve?

Context: All roads lead to context. The need for systems to handle the complexity of a socially enabled, cloud connected, mobile world is just beginning. The user interface layer itself must become more intelligent in order to deliver functionality and integration across a wider range of devices.

High-demand sessions:These perennial favorites are always in high demand, because they not only address current issues but also anticipate future ones — delivering strategic strength for the coming year.

Re-imagining IT: The 2012 CIO AgendaMark P. McDonald, Group Vice President and Gartner Fellow

Gartner Scenario 2012: The Call for a New CIO ManifestoKen McGee, Vice President and Gartner Fellow

Top 10 Strategic Technologies for 2012David W. Cearley, Vice President and Gartner Fellow

The Cloud Computing ScenarioDaryl C. Plummer, Managing Vice President and Gartner Fellow

Disruptive Trends Radar Screen: The Business Impact of Societal, Technology and Management TrendsNick Jones, Vice President and Distinguished Analyst

CEO Concerns 2011 and Their IT ImplicationsMark Raskino, Vice President and Gartner Fellow

NEW! Maverick sessions: The frontier of IT

The Maverick track sessions deliver breakthrough research fresh out of our incubator for unconventional thinking. In 2011, more than 70 analyst teams proposed Maverick research projects. This year’s Gartner Symposium/ITxpo agenda refl ects the best of the best — bright, new, disruptive lines of thinking every client should pay attention to.

• Judgment Day — Letting The Machines Automate Decision Making

• Gamifi cation: How Game Mechanics are Transforming Your Business and Your Behaviour

• 16 Long-Followed IT Practices To Kill, When and Why

• Jobs 2021: Radically Rethinking What We Will Do, Where, Why

Trends & Mavericks


Value of Attending

Embrace the new realities CIOs face by re-imaging IT as it impacts business expectations and new technology modelsAttend Symposium/ITxpo to help you make sense of it all, and come away with strategies and tactics essential for advancing your personal and professional goals:

Business benefi ts:• Master how to improve IT contribution for enterprise growth

• Determine ways IT can contribute to improve enterprise competitiveness

• Capitalize on innovation and investment opportunities

• Create an action plan to reduce IT costs

• Confi rm the strategic IT direction for your company

Professional benefi ts:• Enhance your negotiation skills through the contract

negotiation clinics

• Understand the economics of new infrastructure models

• Empower your organization on the new vision of IT, establishing yourself as an innovator

• Formulate new directives on the integrated IT role in driving business

• Establish and reconnect with a targeted network of senior IT professionals

Who should attend?

Topical expertise• Full coverage of hot topics and trends

• Breadth and depth of role-based tracks

• Understanding of Gartner analysis to leverage industry insight

Strategic insight• Focus on IT alignment with business

• Confi rm strategic IT direction with Gartner advice

• Hear from keynotes and industry peers on proven strategies

Targeted interaction• Have a private consultation with

Gartner analysts

• Select from roundtables and workshops for specifi c expertise

• Participate in an environment conducive for sharing best practices

Symposium/ITxpo provides critical learning for CIOs and Senior IT and business executives that encompasses these roles:

Applications

Business Intelligence & Information Management

Business Process Improvement

CIO

Enterprise Architecture

Infrastructure & Operations: Data Center, Server, Storage and IT Operations

Infrastructure & Operations: Mobile, Client Computing and Communications

Program & Portfolio Management

Security & Risk Management

Sourcing & Vendor Relationships

from a range of industries:

Energy & Utilities

Financial Services/Banking

Government/Public Sector

Healthcare

Higher Education

Insurance

Manufacturing


Program Reference Guide

Program session descriptions

with GartnerStrategic learning• Scenarios• Role-based track sessions• Mavericks• Industry focus areas• Net IT Outs• Hype Cycles, Magic Quadrants and MarketScopes

Custom advice• Gartner Analyst One-on-One Meetings

Hands-on learning• Gartner Analyst/User

Roundtables• Workshops

with industry leadersIndustry view• Mastermind interview keynotes• CIO keynotes• End-user case studieswith peers

Sharing and interaction• Workshops• Contract negotiation clinics• End-user case studies• Networking meals and receptions

with sponsorsITxpo: Solution providers• 10 technology marketplaces• Solution provider sessions• ITxpo theaters• Emerging Technologies Pavilion• Face-to-Face Sponsor Meetings

Maximize your experience…

Contract negotiation clinicsThese small, hands-on workshops deliver a powerful combination of Gartner insight and peer best practices that will help position you well for your next contract negotiation — or renegotiation.

End-user case studiesLearn about recent implementations fi rsthand in end-user case studies, a great opportunity to ask your questions directly to the IT executives leading the initiatives.

Gartner Analyst/User Roundtables Registration is needed! These 12-person, 60-minute discussions moderated by a Gartner analyst offer valuable peer-to-peer exchange on issues that are integral to your business.

Hype Cycles; Magic Quadrants; MarketScopesBrief, analyst-led theater presentations on the ITxpo exhibit fl oor focus on a Hype Cycle, Magic Quadrant or MarketScope related to the marketplace.

MavericksThese sessions propose unconventional, thought-provoking and disruptive ideas straight from the Gartner research incubator.

Net IT Outs Highly focused 20-minute sessions offer a quick — and relevant — overview of key IT technologies, topics and trends.

ScenariosOur scenarios reveal what’s coming next in key technology and management areas over the next few years, based on the best available data and expert predictive skills of our analyst team.

Track sessionsAnalyst sessions explore the issues that matter most in IT today — real-world information that drives success.

WorkshopsIntimate in scale and with an interactive format, our one hour-plus, analyst-facilitated workshops let you and your peers drill down on specifi c topics with an actionable how-to focus.


IT leadership isn’t what you say; it’s what you do. Our high-profi le

keynote guests are undisputed leaders in their field — uniquely equipped to re-imagine IT and apply its potential

in ways that are changing the game for technology and business. Join us for keynotes that will inform, infl uence

and inspire.

Tuesday 8 November, 13:30

Gerry PennellChief Information Offi cer at London Organising Committee for the Olympic Games

Wednesday 9 November, 13:30

Phil PavittDirector General and Chief Information Offi cer of HM Revenue & Customs

Gartner Analyst Opening KeynoteMonday 7 November, 14:00

The world has changed. Advanced technology is literally in the hands of every individual — your customers, your employees and your competition. We stand at a critical point of departure and a time to reinvent IT leadership. In IT’s postmodern role, users are creators as well as consumers. Business leads technology strategy. Customers drive product plans. Innovation occurs not just in closed environments, but openly. You will gain a competitive advantage if you seek the signals and take action. The Gartner analyst opening keynote will explore what it means to re-imagine IT and leadership to drive business success; don’t miss this opportunity to experience the trends and insights that will allow you to re-imagine the possibilities for your role, your team and your organization.

Keynote Speakers

Keynotes

Conference Tools Powerful tools to navigate, manage and decideIn order to get the most out of your Gartner Symposium/ITxpo experience, we have created a range of tools to help you navigate, align and manage your goals and objectives of attending.

Online Agenda BuilderA powerful planning tool designed to help you organize, view and select an agenda based on the following criteria:• Analyst profi le • Schedule Gartner Analyst One-on-One Meeting(s) • Date and time • Schedule a Gartner Analyst/User Roundtable• Session descriptions • Activities by day …and more!

Visit the Symposium/ITxpo Website and click on Agenda.

Agenda Builder mobile applicationManage your Symposium/ITxpo 2011 agenda using your mobile device. This app — compatible with iPhone, BlackBerry and Android devices — has all the Agenda Builder features to create your personal

agenda and browse sessions, speakers and sponsors. Plus, you can send and receive messages to attendees, access all social media channels, participate in session polling and view event announcements.

Need help justifying your attendance?Our Attendee Justifi cation Kit makes it easy to demonstrate the value of your Gartner Symposium/ITxpo experience. It includes a customizable letter, cost/benefi t analysis, cost optimization highlights, top reasons to attend and more.

Find it at gartner.com/eu/symposium

Symposium On DemandIncluded in your registration, the Web-based Symposium on Demand is free for a full year to all of the Gartner Symposium/ITxpo 2011 analyst sessions. This strategic tool synchronizes video, audio and slide presentations exactly as they were delivered at the event.


The CIO Program

The CIO Program at Gartner Symposium/ITxpo attracts more than 1,500 CIOs and includes analyst presentations, problem-solving workshops and meaningful exchange with your CIO peers. In a format specifi cally requested by CIOs, the program offers a rare opportunity to share real-world experiences with your peers while experiencing the proven value of Gartner advice and insight.

CIO Program Benefi ts*

• Keynote speakers from leading CIOs will provide strategic and actionable insight.

• CIO interviews, case studies and a broad range of sessions deliver real-world advice and best practices.

• Workshops offer an intimate environment for re-imagining and re-balancing your priorities.

• An exclusive CIO Lounge helps you stay connected to your offi ce and meet your fellow CIOs.

SessionsMasters of Innovation: What CIOs Can Learn From the World’s Best Innovators

Stepping Up Your Benefi ts Realization Maturity

Re-imagining Change Management

Digital Convergence and the Internet of Things

Outside-In Benchmarking: How Do You Know You Have the Right IT?

The Social Organization: How to Build a Corporate Competency in Social Media

Technology, Business and Society Trends That Will Impact Your Business

CIO Power Politics

CIOs Must Break Through an Unsustainable IT Staffi ng Model

What the Board of Directors Wants to Know About IT

Information as Strategy

Creating and Executing an Effective Governance Process

IT Benchmarking: Selecting the Critical Few Metrics of Focus

Digitization Technology in the Next Wave

Benefi ts Realization Tools and Techniques

Next-Generation IT Organization and Capabilities

“ Leaders are re-imagining IT to fi nd new answers to new questions and raising IT’s strategic relevance.”Mark P. McDonaldGroup Vice President and Gartner Fellow, Gartner Executive Programs


WorkshopsIR Resources Planning — Standard vs. Actual Costing

IT Benchmarking Communication and Analysis

The CIO and the Board — Building Your Strategy

Social media and politics: the CIOs guide to the new democracy

The CIO Edge — Seven Leadership Skills You Need to Drive Results

Crafting IT Service Value Statements and Business-Based SLAs

Rewriting the CIO Job Description

The Entrepreneurial CIO — Moving the Company to Higher Entrepreneurial Performance

Offshore comes onshore? How to rebalance sourcing destinations against turbulent European skills markets

Stepping Up Your Benefi ts Realization Maturity

CIO Workshop: IT Strategy

How to Run an IT Strategy Kickoff

IT Benchmarking Communication and Analysis

Retooling Your Workforce for a New IT

IT Organization Design

IT Metrics

Managing Strategic External Relationships

CIO Time Management

Best Practices in Executive Communications

How to Climb the Enterprise IT Maturity Path

Building the Virtual Workforce — What You Need to Know and Do

Strengthening the Connection Point — Cultivate Better IT Managers

IT Benchmarking: Selecting the Critical Few Metrics of Focus

CIO Power Politics

Sessions continued…How to Scale the Enterprise IT Maturity Path

Net IT OutsDriving Innovation Into the Business — New Attitudes and Next Practices

Information Governance 2011 — Early Majority Best Practices

Five Consumer Trends You Need to Know About

Management Innovation

Ask an AnalystIT Strategy

Governance

“ Leaders are re-imagining IT to fi nd new answers to new questions and raising IT’s strategic relevance.”Mark P. McDonaldGroup Vice President and Gartner Fellow, Gartner Executive Programs

* For details on how to qualify for the CIO Program — which gives you access to all sessions, exclusive workshops and CIO Program keynotes — visit gartner.com/eu/symposium.Gartner Executive Programs members automatically qualify as CIO program attendees. For registration please contact your Executive Programs service delivery team.Sessions subject to change.


Industry Perspectives

When it comes to understanding the rapidly evolving world of IT, CIOs and IT-savvy business executives must align horizontal and industry-specifi c perspectives. Armed with insight into how to re-imagine IT delivered within the context of their industry, these leaders can transform their environments to achieve greater business agility. Our thought-provoking sessions will concentrate on the industry-specifi c issues and decisions needed to ensure that IT actions lead to business success.

Energy and Utilities

The Future of Utilities: From Cloud Service to Empowered Consumers

Gartner Analyst/User RoundtableHow to deal with IT/OT convergence during Smart Grid deployment

Net IT OutIs There a Smarter Way to Do Smart Metering?

WorkshopShould You Rip and Replace Your CIS?

Financial Services/Banking

The Strategic Technology Map for Retail Banking and You

Mobile Financial Services — Time to Get Your Hands Dirty

Gartner Analyst/User RoundtableCloud in Banking

Socialize your Bank

Energize your Banks’s Payment Franchise

State of the Core Banking Market

WorkshopBanking on the Cloud

Government/Public Sector

Smart Government: Beyond the City and the Planet

Gartner Analyst/User RoundtableGovernment IT Sourcing: Shared Services, Cloud and Beyond

Public Private Partnerships: DOs and DONTs

Net IT OutsPublic/Private Partnerships — Do’s and Don’ts

The Business of Government Gets Social

Cloud Computing in Government — Debunking the Hype and Getting the Most Out of It

Healthcare

Top Issues for Healthcare Provider CIOs in Europe

Gartner Analyst/User RoundtableTelemedicine: The Hype and The Reality

WorkshopElectronic Health Records: Clarifying the Confusion

Higher Education

Strategic Direction and Timing for the High-Performance Workplace: Mashing Up the Strategic Technology Map and the Hype Cycle

Gartner Analyst/User RoundtableThe Five Pillars of the Higher-Education Governance Ecosystem

Insurance

The 10 Most Common Mistakes of Life and P&C Insurers During Legacy Modernization, and How to Avoid Them

Gartner Analyst/User RoundtableStrategic Technology Map for Life and P&C Insurers

Net IT OutCloud Computing in Insurance

Manufacturing

Gartner Analyst/User RoundtableTrue Ownership of Business Systems — CIO or COO?

Net IT OutGetting More Value From Operations Technology — Know Your Process, Control Your Process

Strategic InitiativesIT is continually being transformed by many developments in technology and beyond. Many of these rise to the level of being considered “strategic initiatives,” and are showcased in this track. In recent years, new topics such as context-aware computing, pattern-based strategy and cloud computing have been introduced at Symposium/ITxpo in this way. In addition to continued coverage of these strategic initiatives, the next wave of thinking will be shared with attendees through these sessions. This track is designed to help CIOs and IT leaders re-imagine IT by showcasing the most recent thinking and cutting-edge approaches.

SessionsPattern-Based Strategy

Managing Operational Technology

Emerging trend – The Internet of Everything

Battle for the Future of the Web – Google vs Microsoft and Apple

WorkshopsWhat is Beyond Like? Protocols and Practices of the Social Web

Putting Mobile CRM in Context

IT as the Broker – Internal vs External Cloud Strategy

ScenariosThe Social Scenario: Business Gets Social

Context-Aware Computing Scenario: New Experiences, New Ecosystems

Gartner’s Sustainability Scenario

The Advancing and Growth Markets Scenario: Explore the Global Opportunity


&Tracks Sessions

Applications

The economic and social traditions of the industrial age are being rebuilt around collaborative, social, information-driven models. Business leaders seek capabilities to drive breakthroughs in revenue growth, organizational performance, customer loyalty and innovation. Cloud, software as a service, social, collaboration, mobile, integration and intelligence technologies will have a signifi cant impact on how applications are sourced and managed. This track focuses on how these forces will dramatically overhaul the application portfolio and require new skills for application leaders to balance new and legacy investments.

Gartner Analyst/User RoundtablesPeople-Centered Technology Investments — Where’s the Beef?

Managing the Applications Backlog

Making Sure ERP Doesn’t Strangle Your Business — and Your IT Budget

Creating Satisfi ed Users — What Works, What Doesn’t

Application Integration vs. Data Integration

Magic QuadrantsSOA Governance

CRM

Social Software

Horizontal Portal

Enterprise Application Servers

E-Commerce

Net IT OutsIn-Memory Computing — Thinking the Unthinkable Applications

How Do You Expect to Demonstrate the Value of Applications If You Don’t Measure It?

Business Value of In-Memory Computing

Building Better Business Cases for Applications

Applications Overhaul — When Does Application Standardization Work?

Architecting Applications: Supporting a Hybrid On-Premise/Cloud Model

ScenariosThe Web AD Scenario: A Fragmented Customer Experience

Applications 2020: Social, Mobile, Gaming and Collaboration Impact on Your Portfolio

Workshops

SessionsThe Organizational Impact of Moving to Enterprise-Class Agile Development

The Next Generation Application Organization: From Project to Product

The Future Web: Are Your Prepared?

People-Centered Strategies: From Workplace Tools to Business Impact

Patterns of Success: Exploring the Primary Ways Companies Are Using Social Media for Business Value

iPads and Beyond: Top 10 Business Applications for Tablets

How Pace Layering Can Improve Application Demand Management

Getting Value From Your SOA Initiatives

Cloud Platforms as a Service Will Change Your IT Strategy

CIO’s Survival Guide to Fast-Paced E-Commerce Challenges

Applications Overhaul: Nine Critical Success Factors for Business Value

Application and Data Integration: Converging Disciplines or Not?

Accelerating Innovation by Adopting a Pace-Layered Application Strategy

Getting Started With Pace Layers

Gartner’s ITScore, an Assessment of Application Organizations’ Maturity

Creating a Social Media Strategy to Drive Business

Application Management — Balancing Investments in Emerging and Legacy Technologies

“ Application leaders should expect a rapid shift to more iterative or agile development and implementation methods — mixed with a healthy dose of mobile technology — for innovative business processes.”Bill SwantonVice President Distinguished Analyst

Sessions subject to change.

&Tracks Sessions


Business Intelligence & Information Management

As IT leaders re-imagine how they deliver value, information takes center stage. Contemporary pressures demand it — information volumes, rates of change, and complexity are at extreme levels, while business leaders require rapid and comprehensive analytical insight. This track will explore drivers for why organizations must modernize approaches to analyzing data and understanding business performance, by leveraging emerging techniques for pattern identifi cation and visualization. In addition, it will highlight the criticality of strengthening the information management infrastructure for greater agility and control in how data is accessed, integrated and shared.

Sessions

Workshops

Gartner Analyst/User RoundtablesMobile BI — Who’s Adopting It and Why?

Data Warehouse Appliances — Experiences and Opportunities

How to Launch Your EIM Program With Master Data Management

Best Practices for BI. Analytics and PM

Magic QuadrantsMaster Data Management

Data Integration Tools & Data Quality Tools

Data Warehouse Database Management Systems

Business Intelligence Platforms

Net IT OutsText Analytics: Nothing Remains Unstructured

Social Analytics: Mining Value from Social Media

In-memory Computing: Thinking the Unthinkable Applications

CIO Alert: The Business Value of In-Memory Data Management

ScenariosContent Management: Strategies That Deliver Success

Information 2020: Scenario for Business Intelligence & Information Management

“ By 2014, leading organizations will develop prominent information management roles in both the business and IT, and leverage advanced analytic and visualization techniques well beyond today’s traditional BI approaches.”Ted FriedmanVice President Distinguished Analyst

Understanding the Business Value of Analytics

The Information Platform: Foundation For The Information-Driven Organization

Extreme Information: Changing the Data Warehouse Landscape

Analytics: Now that we have all this information, what do we do with it?

Analytics and BI in the Cloud

Information 2020 Workshop: From Reporting to Big Data and Predictive Analytics

Developing Your Information Management Strategy

Creating a SharePoint Statement of Governance



&Tracks Sessions

Business Process Improvement

Sessions Workshops

You can’t re-imagine IT when you’re burdened with outdated business processes and skills. You need an innovative vision that delivers crystal-clear business process visibility to management, staff and customers; brings clarity to daily operations; and anticipates and remedies process performance failures. This is what business process improvement (BPI) delivers as it solidifi es IT’s value proposition to the business, re-imagines how work could be done and opens a new level of process-based performance.

Success With Business Process Performance Metrics

Creating Successful Transformation: How to Blend Change Management Art and Science

Business Process Management Gets Social — Rethinking How Work Gets Done

Best Practices for Selecting a Business Process Management Suite

Selling Business Process Management to Your Organization

Designing Socially Enabled Processes

“ By focusing on processes — the lifeblood of organizations — IT can re-imagine its value proposition and credibility, shifting its language from technology and parts to measurable impact.” David W. McCoyManaging Vice President

Gartner Analyst/User RoundtablesBPMS Implementation Best Practices

Process Governance - How Well are you Doing Today?

Business Rule Management Best Practices

BPM Methodologies and BPM Certifi cation: Where are you Placing Your Bets?

MarketscopeThe Market Landscape for BPI in 2015

Net IT OutsThe Needed Synergy for Resilience — Flexible Operations and Adaptable People

Establishing Your Own BPM Methodology Toolbox

ScenarioThe BPM Scenario: From Operational Excellence to Operational Resilience

&Tracks Sessions


Enterprise Architecture

Public and private sector organizations are using enterprise architecture (EA) to re-imagine IT, and as a tool for business transformation and innovation. EA is a strategic planning process that integrates business and IT strategy, improving both fi nancial effi ciency and business effectiveness. Business capability models, improved governance and “auditable” investment alignment are achievable goals. Join us as we show you the tools and best practices that mature EA teams employ to fuel their success.

SessionsReimagining Information Architecture: Welcome to the World Wide Mesh

Re-imagining EA: EA is Strategic

Make Enterprise Architecture Disappear

From Classical CIO to “Chief Innovation Offi cer” Using Enterprise Architecture

Enterprise Architecture Programs for Global Companies

Business Architecture: Integrating Business and IT

Bigger than Big Data – How to Win in the Data Economy

WorkshopsReimagining IT Demands Creative Destruction Building Industry Business Capability Models

“ Re-imagining IT will encourage IT leaders to think about the most effi cient business solution based on requirements, rather than rushing ahead with EA as simply a technology delivery system.”

Richard Buchanan Managing Vice President

Gartner Analyst/User RoundtablesDefi ning a Technical Service Portfolio

Developing Enterprise Context: Aligning Business and IT

Hype CycleEnterprise Architecture, 2011

Net IT OutsHow to Use the Enterprise Context to Deliver on Business Expectations

The Ultimate Test of Defensible Enterprise Architecture

Quick Hit: Leveraging Gartner Models: From MQs and Hype Cycles to Market Clocks and Reference Architectures … and Beyond

Completing the Missing Link in Many Enterprise Architecture Programs

&Tracks Sessions


Infrastructure & Operations

Gartner Analyst/User RoundtablesHigh Availability Best Practices

Disaster Recovery Best Practices

Best Practices for Turning a Storage Strategy Into Tactical Actions

Moving from Unix to Linux

IT Market ClockStorage

Magic Quadrantsx86 Server Virtualization Infrastructure

Application Performance Management

IT Operations Process Frameworks

Net IT OutsModernizing Recovery into Resiliency

IT Can’t Be Mature unless I&O Is!

Infrastructure Trend: The Evolution of Shrinking Data Centers

Applications Management — The Weak Link In IT Operations?

Sessions

Workshops

Data Center, Server, Storage and IT OperationsDeveloping or managing a fl exible infrastructure is the top-priority IT strategy for CIOs, according to the Gartner 2011 CIO Survey. For true fl exibility, I&O leaders must embrace new infrastructure technologies and operational management capabilities for virtualization, data centers, servers and storage to enable business innovation and growth. Build your strategy to cut through the hype of public, private and hybrid cloud computing’s many implications, while rising to the challenge of delivering tangible improvements in IT agility, quality of service and effi ciency of infrastructure solutions.

Will Fabric Computing Destroy the Concept of the Traditional Server?

Uptime All the Time

Top 10 Trends and Their Impact on Infrastructure and Operations

Top 10 Strategies for Surviving Unconstrained Data Growth

The IBM Mainframe Platform: On-Going Challenges, New Opportunities

Ten Steps to Building Private Cloud Services

IT Operations Management: Critical Factors in Your Future Success

Driving Innovation to Achieve Dramatic Improvements in IT Infrastructure & Operations

Reducing IT Infrastructure & Operations Costs

Fabric based Computing

Best Practices for Driving Innovation in IT Infrastructure & Operations

“ In the past 12 months, cloud computing has begun to transition from theory to practice in many IT infrastructure & operations organizations.”Ed HolubManaging Vice President


&Tracks Sessions


Infrastructure & Operations

Mobile, Client Computing and CommunicationsHyperconnected workforces need access from their offi ce, home or on the road across a variety of wired and wireless networks. Users are bringing their own preferences of PCs, tablets and smartphones into the workplace for productivity and business access, and are using unifi ed communications across voice, video and data to improve workforce collaboration. Today’s organizations need to re-imagine IT and prepare for this extreme environment. This track will provide the foundation to build strategies that span mobility, client computing and communications while addressing the ambitions of end users, IT and the business as a whole.

Gartner Analyst/User RoundtablesSo You Want Your Unifi ed Communications from the Cloud?

Having your Cake and Eating it too: How Desktop Virtualization can be Used to Lower Costs and Increase User Satisfaction

Experiences from Unifi ed Communications deployments

Magic QuadrantsUnifi ed Communications and Corporate Telephony

PC Confi guration Life Cycle Management

Mobile Enterprise Applications and Mobile Consumer Applications

Desktops and Notebooks

Mobile Device Management

Wireless LAN Infrastructure (Global)

Net IT OutsTutorial: Enterprise Mobility 101 – Segment Your Users for Maximum Effectiveness

Pervasive Video - Prosper or Perish

Network Strategies for a Hybrid Cloud World

Unifi ed Communications – Getting Microsoft to Work With Your Other UC Partners

Gartner Total Cost of Ownership for Client Computing

Five Things CIOs Should Know Before Adopting iPads and Media Tablets

ScenariosThe Mobile Scenario — Confusion, Complexity and Opportunity Through 2015

Unifi ed Communications and Collaboration Scenario — Is Leveraging Hybrid Solutions the Key?

Re-imagining Communications: The Gartner Communications Scenario

SessionsThe Future of Mobile Application Development: An Intense Transition to Multichannel

Pocket Power: Directions in Mobile Devices and The Management Challenges Ahead

Mobile Collaboration: New Device and Cloud Capabilities to Drive Innovation in Your Workplace

Integrating Apple into the Enterprise

Debunking the Myth of the Single Vendor Network

Data Center Networking: Preparing for a Virtual World

Apple, Google, Their Friends and Enemies — The Vendors who will Defi ne Your Mobile Future

WorkshopBuilding a Strategy and Business Case for Unifi ed Communications

“ In the next 12 months, the focus of mobility will be on identifying and implementing applications to innovate existing business process, build stronger customer relationships, generate mobile revenue and contextually improve current systems.”Bob HafnerManaging Vice President

&Tracks Sessions


Program & Portfolio Management

Sessions

Workshops

Organizations look to Program & Portfolio Management (PPM) to deliver the right business capabilities within a volatile business context. However, the common practices of PPM avoid change and creativity in the worship of on-time, on-budget, and low-risk delivery. To ensure success, the PPM landscape must be navigated with a new vision. PPM leaders must become “change innovators” rather than just collecting demand. Strategies and practices need to be re-evaluated so organizations can move faster, change more often and deal directly with growing complexity. The fact that decisions have a shorter than ever shelf life is shaping a new reality that no PPM leader can afford to ignore.

The PPM World Is NOT Flat — A Framework for Program Management

The New PPM Normal — Increased Complexity, Constant Change and New Approaches to Embrace It

Program and Portfolio Management: What’s Hot, What’s Not and What’s Coming

PPM Best Practices: Using the ‘Sweet Spot’ to Ensure PPM Success

Metrics That Matter for PPM

Discovering Portfolio Management Best Practices That Really Work

Assessing your Governance with the Gartner Governance Maturity Model

Gartner Analyst/User RoundtablesUsing Software for Top Down IT Planning and Portfolio Management

Had I Only Known — the Realities of PPM

Communicating About Projects — Using Reports and Dashboards to Drive Actions and Decisions

Net IT OutsWhy Perfectly Rational Governance Processes Fail and What We Can Do About It

Managing IT Demand — How to Do It, How Much to Do and How to Find the Resources

Market overviewPPM Market Universe: Magic Quadrants, MarketScopes and More

“ Program & portfolio management is entering a period where much of today’s accepted best practices will get tossed aside as organizations spend more time inventing something that works in a climate of speed, complexity and uncertainty.”Audrey L. ApfelManaging Vice President


&Tracks Sessions


Security & Risk Management

Profound changes call for profound responses — this is the situation for those responsible for information security and risk management in 2011. IT delivery is changing fast. Private cloud is here and public cloud is not far off. A plethora of consumer and mobile devices are performing roles requiring enterprise-grade security. The people whom we are required to authenticate and allow within the corporate perimeter are not within the direct control of the organization. Security and risk leaders must balance effi ciency and effectiveness with true business value, within the parameters of governance and compliance requirements.

Sessions

Workshops

Security and Risk Governance: It’s Much More Than Just Reporting

Privacy in the Cloud (and Other Fairly Tales)

Identity and Access Management: Ten Myths and Misconceptions Debunked

Data Protection in Cloud Environments – Threats Versus Controls

Context-Aware Security: Security In a World Where You Don’t Control Anything

Articulating the Business Value of Information Security

The Gartner ITScore IAM Program Maturity Assessment

Assessing Your Organization’s Privacy Posture

Gartner Analyst/User RoundtablesWhere is my Data and Why Should I Care?

Virtualization Security Roundtable

The Year we Lost Privacy (and Why it Doesn’t Matter)

Practical Steps Towards Effective Data Classifi cation

Magic QuadrantsEndpoint Protection Platforms

Making Authentication Choices

European Managed Security Service Providers

Net IT OutsProtecting Data on Mobile Devices – Balancing Security and Usability

Choosing Enterprise GRC Vendors

“ Security is becoming a business driver as more and more executives recognize security as both a business imperative and a potential competitive edge.”Ray WagnerManaging Vice President

&Tracks Sessions


Sourcing & Vendor Relationships

Net IT OutsMeasuring the Effectiveness of Your Vendor

Low Cost IT Services: Are you Ready for EasyIT?

Magic QuadrantsSAP Applications Services Europe

Data Center Outsourcing and Utility Services, Europe

Help Desk Outsourcing Europe

Gartner Analyst/User RoundtablesDiscussions on Structuring an effective IT Sourcing Organization

Can I Switch Vendors or Am I Locked In?

When will you Adopt Cloud Services?

Contract Negotiation ClinicsMicrosoft

SAP

Oracle

IBM

VMWare

Applications Outsourcing

Infrastructure Outsourcing

Network and Wireless Services

These are turbulent times in sourcing as cloud computing, utility services and as-a-service models disrupt traditional deals. Players are merging, new entrants are emerging and offshore geographies are diverging; vendors are fi nding new ways to interpret existing agreements, increasing the need for vendor management. Navigate these troubled waters with practical help on disruptive trends and all aspects of contract negotiation.

Sessions

Workshops

The CIO Guide to Managing Vendors

Negotiating with the Software Megavendors: SAP, Oracle, Microsoft and IBM

How to Manage Risk When Your Work Moves Offshore

Cloud Sourcing Opportunities and Risks

Boost the Value you get from Outsourcing in 12 Weeks

Understanding Audits — The Key to Improving Vendor Relationships

Strategic Vendor Management

“ Traditional outsourcing contracts are often complex and infl exible, while the new utility and cloud services contracts offer fl exible “easy on/easy off” terms — and are highly scalable.”Richard MitchellManaging Vice President



ITxpo Features

If it’s new, hot and cutting-edge, you’ll fi nd it on the ITxpo Showfl oor — your chance to immerse yourself in IT solutions that will help you realize your strategic vision.

Gartner Magic Quadrant TheatersWhat better way to work ITxpo than to arm yourself with the insight of relevant Gartner Magic Quadrants? Each of the analyst-led ITxpo theater sessions on the Showfl oor will focus on a Magic Quadrant or MarketScope related to one or more of the ITxpo Marketplaces.

Demonstration ZoneThe newest attraction for attendees at ITxpo, the Demonstration Zone is an area where sponsors showcase their latest devices and gadgets. Attendees will be able to test drive a variety of products from tablets to smartphones and everything in between.

ITxpo theaters: Immersion LearningJoin our sponsors at the ITxpo theaters for fast-paced presentations on product announcements, case studies, road maps and product visions.

Learning Labs: Hands-On TestingAn attendee favorite, learning labs immerse you in intense super-tutorials. Join 20 other attendees and an instructor at designated workstations to test, explore and understand the features of the industry’s emerging products.

Face-to-Face Sponsor MeetingsConfer privately with our sponsors in a 30-minute pre-arranged meeting that will advance your projects and relationships, wherever you are in the buying cycle. Pre-event appointment requests will be available soon.

Solution Provider SessionsThese valuable 45-minute sessions feature some of the market’s most fascinating solutions, with real-life stories about those who have deployed them successfully, including their strategies, challenges and results.

Emerging Technologies PavilionSome of the most intriguing up-and-coming providers in enterprise IT, culled from the annual roster of Gartner Cool Vendors, are housed at the ITxpo Emerging Technologies Pavilion. A hub of innovation and activity, the Pavilion includes demonstrations and theater sessions highlighting what makes these providers so cool, and why they may be the major providers of tomorrow.

Networking ReceptionsConnect with colleagues in similar roles who face similar challenges, and interact at several networking receptions on the ITxpo Showfl oor designed to build relationships and facilitate the meaningful exchange of ideas and information.

Interested In Sponsoring?Reach the most focused and informed senior executives in IT. Become a sponsor

Call +44 1784 267456 or e-mail [email protected] to learn more.

ITxpo Central Café — Sponsored by BTThe Symposium/ITxpo is about sharing ideas and good conversations. The ITxpo Central Café, sponsored by BT, is the place to have those conversations over a delicious coffee. It’s also where you can just sit relaxed and think about what you’ve learnt. Call in and make the most of Symposium/ITxpo and our hospitality.


Sponsors

Premier Sponsors

Silver Sponsors

Platinum Sponsors

Emerging Technologies Pavilion

Right Hand Page

Left Hand Page


Sunday 6 November

17:00 – 20:00 Registration Open

Monday 7 November

07:30 Registration Open

09:00 Gartner Track Sessions, Workshops, Gartner Analyst/User Roundtables and Contract Negotiation Clinics

12:00 Lunch and ITxpo Open

14:00 Gartner Keynote


18:00 ITxpo Opening and Reception

Tuesday 8 November



13:30 Mastermind Keynote


17:45 ITxpo Reception

Wednesday 9 November



13:30 Mastermind Keynote


17:45 ITxpo Reception

Thursday 10 November


13:30 Conference close

*As of June 2011. Please note times are subject to change.

General Conference Schedule

Media Partners

TM

Silver Media Partner

LinkedIn.com: Gartner Symposium/ITxpo (XChange)

twitter.com/gartner_inc: #GartnerSYM

facebook.com/Gartner

Follow and connect with us on:

“ CIOs must be prepared to contribute to enterprise growth and re-establish the rules of IT engagement.”Peter SondergaardSenior Vice President, Gartner Research


Registration €600 savings! Register by 9 September 2011 for the early-bird discount

Before 9 September After 9 September

Full conference €3,650 + Spanish VAT €4,250 + Spanish VAT

ITxpo exhibit fl oor only €295 €295

Team pricing See below See below

Gartner clients Tickets apply Tickets apply

Registration Fee*

How to RegisterOnline: gartner.com/eu/symposium

Telephone: +44 20 8879 2430

Email: [email protected]

* Prices subject to change without notice

Registration fee includes conference attendance, Symposium On Demand access, documentation, ITxpo Showfl oor access, lunch, evening Showfl oor receptions and a post-event trip report.

Executive Programs Members: For registration, please contact your Executive Clients Manager. Complimentary attendance and related additional benefi ts are for Executive Programs Members only. Should you have any questions regarding eligibility, please contact your Executive Programs service delivery team.

Hold your team meeting at Symposium/ITxpo this year!Team Send ProgramSymposium/ITxpo team discount offers:5 delegates for the price of 4

10 delegates for the price of 8

15 delegates for the price of 12

Team benefi ts• Team meeting with a Gartner analyst• Registration discount• Access to Team Lounge• Complimentary streaming access to Symposium On Demand

(for all available sessions)

It’s easy to sign up for the Team Send ProgramEmail [email protected] and get complete details.

Team Send policyAny combination of paid registrations may be used to qualify for complimentary registrations (except for Gartner complimentary registrations). Teams must come from the same organization. This program voids all other team offers and promotions for event attendance. Teams that exceed the largest threshold will qualify for additional complimentary registrations according to the small team size increments. Meeting requests must be made three weeks prior to start of the event. Any requests within three weeks will be based upon availability. Specifi c analyst and executive or vendor availability or topic coverage is not guaranteed.

Companion ProgramThe Symposium/ITxpo Companion Program lets you share the experience with a companion for €450 per adult (21 years of age or older).

Registration for the program may be made pre-event by calling +44 20 8879 2430 or on-site.

Cancellation and substitution policyRegistrations may be refunded or a ticket reactivated if the cancellation is made in writing up to 15 business days prior to the start of the event. Cancellations received within 15 business days of an event or non-attendance will not be refunded and tickets will not be reactivated. Substitution of registrations may be made at any time up to the start of the conference. Sharing of attendee passes is not permitted. This conference is organized by Gartner, which reserves the right, in its sole discretion, to limit or deny access to the conference to any entity or individual. Receipt by Gartner of an application and/or payment does not constitute acceptance. Applications and payments that are not accepted will be returned. For the Gartner Privacy Promise, a full list of rules regarding cancellations, substitutions and exclusions, visit gartner.com/eu/symposium.

Venue, Hotel and TravelSymposium/ITxpo 2011 will take place 7 – 10 November 2011, at the CCIB (Centre Convencions Internacional Barcelona), Spain.

Please visit gartner.com/eu/symposium for further information on travel and hotel accommodation.

2011 Gartner Symposium/ITxpo Worldwide

Cape Town, South Africa

23 – 25 August

Tokyo, Japan

3 – 5 October

Orlando, Florida

16 – 20 October

Gold Coast, Australia

14 – 17 November

Sao Paulo, Brazil

25 – 27 October

Mumbai, India

21 – 23 November

Return address: Gartner, PO Box 754, North Shields, NE29 1EJ, United Kingdom

FSC logoPrinter to insert own logo here

The information contained in this brochure is correct at the time of going to print. Published details are subject to change. Please visit our Website for updates and changes: gartner.com/eu/symposium. © 2011 Gartner, Inc. and/or its affi liates. All rights reserved. Gartner and ITxpo is a registered trademark of Gartner, Inc. and/or its affi liates. Gartner UK Ltd. is a company registered in England & Wales with the registration number 2266016. The registered offi ce is Tamesis, The Glanty, Egham, Surrey, TW20 9AW, United Kingdom.

THE WORLDS MOST IMPORTANT GATHERING OF CIOs AND SENIOR IT EXECUTIVES

gartner symposium i txpo 2011 brochure

Business

london organising

executive

uni ed communications

unifi ed communications

mcdonaldgroup

contract negotiation

gartner analystuser

gartner executive