gartner cc mq_summary_inin_2011
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Gartner Magic QuadrantTRANSCRIPT
2011 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide
Published June 27, 2011
Innovation • Experience • Value
www.inin.com
©2010 Interactive Intelligence, Inc.
In Order to be Included in the Report…
• To appear in this Magic Quadrant, vendors had to show all the following capabilities:
• Significant market share in at least one geographic region or, failing that, sufficient differentiation to obtain market presence.
• Sufficient sales and operational presence to support their market objectives.
• Demonstrable solutions in most of the contact center infrastructure portfolio areas [as defined in this report].
• Evidence of an ability to generate significant interest from leading client segments.
• Source: Magic Quadrant for Contact Center Infrastructure, Worldwide, Gartner, Inc., June 27, 2011
Innovation • Experience • Value
www.inin.com
©2010 Interactive Intelligence, Inc.
What the Report Says About Interactive Intelligence…• “Consider Interactive Intelligence when looking for an all-in-one suite of
tightly integrated contact center applications across a wide range of scalability requirements.”
• “Interactive Intelligence continues to compete successfully for midsize and large contact center deals. The company is improving its brand recognition in North America and has begun to increase its sales and marketing footprint globally.”
• “Customer Interaction Center's efficient use of server resources and consistent administrative and management tools across applications makes the system particularly appealing to IT decision makers.”
• “Interactive Intelligence is finding success in selling its hosted-hybrid, on-premises, and hosted solutions in enterprises of various sizes. The company is finding the strongest adoption of its hosted offerings in the United States, although it is also offered through additional data centers in Europe, the Middle East and Africa, Australia, New Zealand and Japan.”
• Source: Magic Quadrant for Contact Center Infrastructure, Worldwide, Gartner, Inc., June 27, 2011
Innovation • Experience • Value
www.inin.com
©2010 Interactive Intelligence, Inc.
The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Magic Quadrant for Contact Center Infrastructure, Worldwide, Gartner, Inc., June 27, 2011
Innovation • Experience • Value
www.inin.com
©2010 Interactive Intelligence, Inc.
Leaders are high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact center needs will evolve and a proven track record of delivering contact center products. They are well-positioned with their current product portfolio and likely to continue delivering leading products. Leaders do not necessarily offer a best-of-breed solution for every customer requirement. However, overall, their products are strong and often have some exceptional capabilities. Additionally, these vendors provide solutions that present relatively low risk.
• Source: Magic Quadrant for Contact Center Infrastructure, Worldwide, Gartner, Inc., June 27, 2011
Who Makes it into the Leaders Quadrant…
©2010 Interactive Intelligence, Inc.
www.inin.com
INTERACTIVE INTELLIGENCEDELIBERATELY INNOVATIVE