GarethKeane

PERSONAL DETAILS

Address: 4 Ritson Road, Dalston, London, E8 1DE Ph: 07754601526

Email:gkeane123@hotmail.com DOB: 23rd April 1988

Nationality: Irish

SECONDARY EDUCATION St. Fintan’s High School, Dublin, 2000-2003

St. Nessan’s High School, Dublin, 2003-2006

FURTHER EDUCATION Leeds Beckett University, BA (Hons) Music Production, 2011-2014

REFERENCES

Available on request KPMG Investment Review Support Analyst January 2016 – December 2016

• Drafted letters advising customers of mis-sold investments • Booked customers in for reviews of mis-sold ISAs and PIPs via letter

and over the phone • Daily use of Microsoft Excel and local company systems • Quality Control – listened to colleague’s calls to ensure best practice

was implemented when speaking with customers and sat with people to guide them if they needed help improving. This included putting people on Performance Plans where their work was subject to greater scrutiny if their work output was not in line with company policy,

• Devised written scripts for dealing with customers on the phone • Sent weekly reports to management advising trends in quality amongst

employees’ work output • Trained new staff members how to use company systems, software

and work procedures • Managing complex workloads in a time efficient manner

Capita Financial Dealing Team August 2015 - January 2016

• Input ISA investment applications onto company systems • Daily use of Excel and company systems • Dealt with customers and financial advisers over the phone when

paperwork needed to be sent or revised • Double-checked colleagues’ work to ensure financial regulations were

not breached and that work output complied with data protection regulations

• Managed team email inbox to ensure scheduled tasks were completed accordingly

WSP UK Ltd Legal Administrative Assistant May 2014 – April 2015

• Personally transitioned the legal department from a paper-based to paperless archiving system. This involved scanning all documents on the premises and compiling a database on a shared drive for colleagues to access these documents. Once this was done documents were sent for archive with Iron Mountain (archiving company).

• Maintained digital filing system • Took part in conference calls to update Leeds and London branches on

administrative processes • Travelled to London to assist with archiving • Compared legal contracts and arranged for the execution of legal

contracts • Initially worked as receptionist • Booked meeting rooms • Maintained office supplies • Prepared tea, coffee and assisted with catering for conferences

Post Office, Edenmore, Dublin Head Clerk September 2010 - September 2011

• Key holder for the post office. Opened and closed the premises each day

• Responsible for balancing the books on a daily, weekly, and monthly basis

• Issued social welfare payments (jobseekers, disability, pension, single-parent allowance)

• Sold mobile phones, investment products, stationery and stamps • Managed customer’s savings books • Issued television licenses

New Ireland Assurance Broker Services Administrator October 2007 – September 2010

• Assisted brokers (financial advisers) over the phone to ensure life assurance applications were processed in a timely manner

• Managed life assurance applications • Dealt with medical underwriting team when customers required further

medical evidence• Travelled to brokerages (financial advisers’ offices) to build and

maintain professional relationships • Took part in team-building exercises as well as undertook courses

provided by the employer to better develop customer service skills