gapp visit to wolters kluwer headquarters

数字世界全球创新客户洞见与数字平台

Digital World, Global Innovation

August 20, 2012

Wolters Kluwer

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Our PurposeWolters Kluwer enables legal, tax, finance, and healthcare professionals to be more effective and efficient

Employees19,000 Employees with operations in over 35 countries

RevenuesTotal Revenues in 2011: €3,354 million

GAPP Delegation Visit

What We Do

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We provide information, software, and services that deliver vital insights, intelligent tools, and the guidance of subject-matter experts.

We create value by combining information, deep expertise, and technology to provide customers with solutions that improve their quality and effectiveness.


Transaction / usage data

Time

Valu

e t

o C

usto

mers

High disruptive potential

Internal & external value

Data Analytics

Wolters Kluwer Info

Assets

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Expert content

Portfolio Transformation ContinuesDigital migration creates opportunity

Legacy business Transitioning to

online

Print Publishing

Customer workflow

Tremendous upside potential

Online, Software & Services


Game-Changing Trends for Our Customers Driving Our Innovation

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Data Analytics – harnessing the power of vast amounts of data to provide valuable insights

Cloud Computing – increase in adoption of cloud computing services as an alternative to traditional, on-premise solutions

Mobility – accelerating adoption of mobile devices in daily work life

Trends – Innovation - Growth


Wolters Kluwer in China

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Legal & Regulatory

• Strong Partnerships

• Leveraging Experience & Resources

• Support increasing Chinese professionals needs

• Promoting high quality Chinese content abroad

Health Financial & Compliance Services


The World of Our Customers

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• Innovation delivering solutions to pain points of our customers

• ‘Voice of the Customer’ initiatives

• Measuring Success through Net Promoter Scores

Financial & Compliance Services


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客户洞见与全球创新

Customer Insight & Digital Platforms


Scaling investments: separation of product and platform development

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The Global Platform Organization is Wolters Kluwer’s centralized technology group

Wolters Kluwer Business Units use these platforms and tools for products

GPO assets used worldwide in 16 countries and 3 continents


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Obtaining and maintaining detailed knowledge of customer workflow and activities

Both Platform and Product teams are involved

Standard methods deployed across Wolters Kluwer

Customer Insight


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“Voice of Customer” Drives Product & Platform Development


Voice of Customer

Business Unit

TechnologyOrganization

PRODUCTS

ARCHITECTURE

PLATFORMSTOOLS

Targeted Innovation: The Context of Customers’ Workflows

Training

Decision tree

Knowledge Managemen

tCalculation

Tools

Laws and Regulations

Cases and Rulings Forms

Questions & Answers

Practice Books

ManualsNews

Checklists Model Documents

Interactive Examples

Drafting Tools

Commentaries &

Explanations

Research ProductseBooks & eJournals

Hybrid Content-Software Tools

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Customer Workflows

Content & Metadata

Content in Context at Point of UseIntelliConnect


谢谢

Thank You