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Google Apps Migration for Microsoft ExchangeAdministration Guide Microsoft Exchange IMAP servers (Novell Groupwise, Cyrus, Courier, Dovecot, and other RFC 3501-compliant IMAP servers) PST (Personal Storage Table files) Google Apps Account Migration

Copyright, Trademarks, and Legal

Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043 www.google.com

Part number: GAMME_2.3November 4, 2011 Copyright 2011 Google Inc. All rights reserved. Google and the Google logo are trademarks, registered trademarks, or service marks of Google Inc. All other trademarks are the property of their respective owners. Use of any Google solution is governed by the license agreement included in your original contract. Any intellectual property rights relating to the Google services are and shall remain the exclusive property of Google Inc. and/or its subsidiaries (Google). You may not attempt to decipher, decompile, or develop source code for any Google product or service offering, or knowingly allow others to do so. Google documentation may not be sold, resold, licensed or sublicensed and may not be transferred without the prior written consent of Google. Your right to copy this manual is limited by copyright law. Making copies, adaptations, or compilation works, without prior written authorization of Google. is prohibited by law and constitutes a punishable violation of the law. No part of this manual may be reproduced in whole or in part without the express written consent of Google. Copyright by Google Inc. Google Inc. provides this publication as is without warranty of any either express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose. Google Inc. may revise this publication from time to time without notice. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. libEtPan! -- a mail stuff library Copyright (C) 2001 - 2005 - DINH Viet Hoa All rights reserved. THIS SOFTWARE IS PROVIDED BY THE AUTHORS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHORS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. This project contains code from sendmail, NetBSD, RSA Data Security MD5 Message-Digest Algorithm, Cyrus IMAP.

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Google Apps Migration for Microsoft Exchange Administration Guide

Contents

Chapter 1: About This Guide.............................................................................. 5 What this guide contains ....................................................................................... 5 Disclaimer for third-party product configurations ................................................... 6 Chapter 1: Overview............................................................................................ 7 What is Google Apps Migration for Microsoft Exchange? ..................................... 7 Comparison with other tools .................................................................................. 9 Architecture ......................................................................................................... 10 What is migrated.................................................................................................. 11 Parallel processing .............................................................................................. 15 Chapter 2: Preparing for Your Migration......................................................... 17 Preparation .......................................................................................................... 17 System requirements........................................................................................... 17 Provision users in Google Apps .......................................................................... 18 Configure Google Apps ....................................................................................... 19 Create user lists................................................................................................... 20 Prepare folder structure (for PST migration) ....................................................... 21 Set up access to your Microsoft Exchange or IMAP server.............................. 22 Prepare your Microsoft Windows client machines ............................................ 23 Migrate your shared contacts to Google Apps .................................................... 23 Optional: Specify custom log folder path ............................................................. 24 Chapter 3: Deployment ..................................................................................... 25 Deployment scenarios ......................................................................................... 25 Running a pilot migration..................................................................................... 25 Topology options ................................................................................................. 26 What to expect after a Google Apps pilot deployment ........................................ 29 Plan a test migration............................................................................................ 29 Decide on a time frame ....................................................................................... 30 Notify and provide training for your users............................................................ 30 Have users prepare exclusion folders if necessary ............................................. 31 Chapter 4: Migrating Data................................................................................. 33 Migration overview............................................................................................... 33

Contents

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Review................................................................................................................. 34 Step 1 .................................................................................................................. 35 Step 2 .................................................................................................................. 41 Step 3 .................................................................................................................. 43 Step 4 .................................................................................................................. 48 Run diagnostics ................................................................................................... 51 Monitor migration................................................................................................. 56 What to expect during migration.......................................................................... 58 Best practices ...................................................................................................... 58 Migration considerations...................................................................................... 58 Running a migration from the command line....................................................... 61 Chapter 5: Viewing Migration Reports ............................................................ 67 Migration reports overview .................................................................................. 67 Open migration reports........................................................................................ 68 Report pages ....................................................................................................... 70 Chapter 6: Troubleshooting Issues ................................................................. 77 Troubleshooting................................................................................................... 77 How to get support .............................................................................................. 77 Common issues................................................................................................... 77 Verifying your configuration and users list........................................................... 78 Viewing migration reports .................................................................................... 79 Interpreting log files ............................................................................................. 79 Getting additional support.................................................................................... 85

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Google Apps Migration for Microsoft Exchange Administration Guide

About This Guide

Chapter 1

What this guide containsThis guide helps administrators understand and implement Google Apps Migration for Microsoft Exchange, a utility that lets you migrate email, calendar, and/or contact data from into Google Apps from: Microsoft Exchange Any IMAP-compliant server PST files Another Google Apps Account

Whats in this guideThis guide contains the following information: An overview of the features and functionality An explanation of the architecture and how information is migrated Instructions for running the utility Troubleshooting tips and FAQ

Who should use this guideThi