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ltVenue Namegt

Quy tҳc Ӭng xӱ ampKѫLEҥc coacute Traacutech nhiӋm

2012

Phiecircn bҧn 11

Gaming Venue Responsible Gambling Code of Conduct ndash Leigh Barratt amp Associates Pty Ltd 2012 Page 2 of 12

ltGaming Venuegt

Quy tҳc Ӭng xӱ ampKѫLEҥc coacute Traacutech nhiӋm 1 7KQJyumlLӋSampKѫLEҥc coacute Traacutech nhiӋm

Cacircu lҥc bӝ nagravey sӁ cung cҩp tiecircu chuҭn chăm soacutec khaacutech hagraveng cao nhҩt vagrave dӏch vө chѫi bҥc coacute traacutech nhiӋm yumlӃn tҩt cҧ khaacutech hagraveng cӫa chuacuteng tocirci vagrave sӁ yumlăng thocircng yumliӋp chѫi bҥc coacute traacutech nhiӋm ӣ bagraven cӫa nhacircn viecircn thu ngacircn vagravehoһc lӕi vagraveo phograveng yumlaacutenh bҥc yumlӇ mӑLQJѭӡi coacute thӇ thҩy rotilde ragraveng ӣ bҩt cӭ nѫi nagraveo cacircu lҥc bӝ cung cҩp caacutec sҧn phҭm chѫi bҥc

Cacircu lc bͱ nagravey cam kt bo v lͻi iacutech cͿa khaacutech hagraveng nhacircn viecircn vagrave cͱQJyumlQJQ˿Lcacircu lc bͱ hoWyumlͱng Chuacuteng tocirci phQyumlXyuml thΉc hin tt c caacutec dch vͽ cͿa migravenh mͱt caacutech coacute traacutech nhim vagrave bn vng cung cSSK˿QJWLn cho khaacutech hagraveng yuml h coacute sΉ lΉa chn vͳLyumlyumlͿ thocircng tin vagrave thΉc hin hͻSOecircYjyuml~QJyumln sΉ lΉa chn vͳi yumlyumlͿ thocircng tin dΉa trecircn hoagraven cnh caacute nhacircn vagrave riecircng bit cͿa h NhPͱt phn cͿa cam kt nagravey cacircu lc bͱ yumlmWKQJTXDPͱt Quy tc ng x΅ ampK˿LEc coacute Traacutech nhim toagraven din vagrave mͱWampK˿QJWUuQK7Ή Loi tr vagrave s cung cp caacutec ngun lΉc cn thit c tagravei chiacutenh vagrave nhacircn lΉFyuml h trͻ hoWyumlͱng thiacutech hͻp vagrave thΉc hin Quy tc ti caacutec F˿Vͷ

Quy tҳc Ӭng xӱ ampKѫLEҥc coacute Traacutech nhiӋm mocirc tҧ caacutech chuacuteng tocirci thӵc hiӋQyumlLӅu nagravey vagrave tiӃp tөc cung cҩp caacutec dӏch vө FKѫLEҥc mӝt caacutech nhiӋt tigravenh thuacute vӏ vagrave coacute lӧi cho xatilde hӝi

2 Xacircy dӵng Quy tҳc

Quy tҳc Ӭng xӱ ampKѫLEҥc coacute Traacutech nhiӋm ltGaming Venuegt yumlatilde yumlѭӧc xacircy dӵng bӣi Leigh Barrett amp Associates Pty Ltd yumlҥi diӋn cho chuacuteng tocirci sao cho dӉ dagraveng yumlѭӧc chҩp nhұn vagrave hogravea nhұp vagraveo hoҥWyumlӝQJNLQKGRDQKFKѫLEҥc cӫa chuacuteng tocirci Ĉacircy lagrave mӝt tagravei liӋu yumlѫn giҧn vagrave yumlatilde yumlѭӧc viӃt yumlӇ khaacutech hagraveng cӫa chuacuteng tocirci dӉ hiӇu vagrave nhacircn viecircn cӫa chuacuteng tocirci dӉ diӉn giҧi vagrave giҧi thiacutech Noacute yumlѭӧc chuҭn bӏ bҵng tiӃQJ$QKyumlѫQJLҧn vagrave trigravenh bagravey sao cho tҩt cҧ caacutec khaacutech hagraveng dugrave coacute nguӗn gӕFYăQKyDYjQJQQJӳ rҩWNKiFQKDXyumlӅu hiӇXyumlѭӧc

Quy tҳFyumlѭӧc hӛ trӧ bӣL+ѭӟng dүn Thӫ tөFYjampKtQKViFKampKѫLEҥc coacute Traacutech nhiӋm yumlѭӧc cung cҩp cho tҩt cҧ caacutec nhacircn viecircn cacircu lҥc bӝ khi giӟi thiӋu cocircng viӋc

3 Sӵ sҹn sagraveng

Khaacutech hagraveng sӁ yumlѭӧc cung cҩp mӝt bҧn sao Quy tҳc Ӭng xӱ Gѭӟi dҥQJYăQEҧn khi yecircu cҫu Mӝt biӇn baacuteo tѭ vҩn cho khaacutech hagraveng lagravem thӃ nagraveo yumlӇ coacute yumlѭӧc mӝt bҧn sao sӁ yumlѭӧc bagravey ӣ lӕi vagraveo phograveng yumlaacutenh bҥc hay quҫy cӫa nhacircn viecircn thu ngacircn trong phograveng yumlaacutenh bҥc

Quy tҳFFǊQJFyWUrQWUDQJZHE ltgaming venuegt (nӃu cacircu lҥc bӝ coacute trang web) bao gӗm caacutec ngocircn ngӳ cӝQJyumlӗQJNKiFQKDXQKѭOj tiӃng Hi Lҥp tiӃng Yacute tiӃng Trung Quӕc tiӃng ViӋt tiӃng A-rұp tiӃng Thә 1KƭǤ vagrave tiӃng Tacircy Ban Nha

Cacircu lҥc bӝ sӁ yumlҧm bҧo rҵng Sә ampKѫLEҥc coacute Traacutech nhiӋPyumlѭӧc sҹn sagraveng cung cҩp cho bҩt kǤ caacute nhacircn coacute thҭm quyӅn hoһc thanh tra VCGLR theo yecircu cҫu


4 Mӝt sӕ ĈӏQKQJKƭD

Thuұt ngӳ sӱ dөng trong Quy tҳc Ӭng xӱ ampKѫLEҥc coacute Traacutech nhiӋPĈӏa yumlLӇm Vui FKѫLQjSKKӧp vӟi Ĉo lut Quy ch ampK˿LEc Victoria 2003 (Ĉҥo luұt) trӯ khi YăQEҧn yecircu cҫu khaacutec hoһc xuҩt hiӋQecircyumlӏQKyumlӕi lұp

x ldquoCaacutec quy yumlӏnhrdquo lagrave ampiFTXyumlnh Quy ch ampK˿LEc Victoria 2005 phiecircn bҧn hiӋn tҥi

x ldquoCacircu lҥc bӝrdquo lagrave yumlӏDyumlLӇPYXLFKѫLnagravey

x ldquoQuy tҳcrdquo lagrave Quy tҳc Ӭng xӱ ampKѫLEҥc coacute Traacutech nhiӋm cө thӇ nagravey

x ldquoICRPrdquo lagrave Quy trigravenh Giҧi quyӃt KhiӃu nҥLĈӝc lұSTXyumlӏnh tҥi khoҧn 12

x ldquoViecircn chӭc ampKѫLEҥc coacute Traacutech nhiӋmrdquo lagrave ngѭӡi chӏu traacutech nhiӋm cho viӋc quҧn lyacute Quy tҳc vagrave ICRP tҥi cacircu lҥc bӝ

x ldquoEGMrdquo lagrave maacutey yumlaacutenh bҥFyumlLӋn tӱ

x ldquoPIDrdquo lagrave hiӇn thӏ WKQJWLQQJѭӡLFKѫLWUrQPjQKuQK EGM

x ldquoNgѭӡLyumlѭӧc chӍ yumlӏnhrdquo lagrave ngѭӡLyumlѭӧc chӍ yumlӏnh theo TXyumlӏnh tҥi khoҧn 9 coacute thӇ chӏu traacutech nhiӋm cung cҩp thocircng tin vӅ Quy tҳc cho khaacutech hagraveng trong tҩt cҧ thӡi gian Cacircu lҥc bӝ cung cҩp sҧn phҭm vagrave dӏch vө FKѫLEҥc

x ldquoKhaacutech hagravengrdquo lagrave khaacutech hagraveng thagravenh viecircn vagrave du khaacutech

x ldquoSә ampKѫLEҥc coacute Traacutech nhiӋmrdquo hoһc RGR lagrave sә duy trigrave bӣi cacircu lҥc bӝ WURQJyumlyghi lҥi thocircng tin theo yecircu cҫu cӫa Quy tҳc vagrave coacute thӇ yumlӗng thӡi chӭa caacutec sә Rѭӧu vagravehoһc AMLCTF

x ldquoVӏ thagravenh niecircnrdquo lagrave ngѭӡLGѭӟLPѭӡi taacutem (18) tuәi

x ldquoMүXyumliQKJLirdquo lagrave (caacutec)mүu cacircu lҥc bӝ phҧLKRjQWKjQKKjQJQăPWKHRTXyumlӏnh tҥi khoҧn 17

5 Thocircng tin Chѫi bҥc coacute Traacutech nhiӋm Theo Quy tҳc khi cacircu lҥc bӝ yumlѭӧc yecircu cҫu

x cung cҩp thocircng tin cho khaacutech hagraveng hoһc

x tҥRyumlLӅu kiӋn thocircng tin sҹn sagraveng cho khaacutech hagraveng hoһc

x hiӇn thӏ thocircng tin

cacircu lҥc bӝ sӁ thӵc hiӋn bҵng caacutech

x trѭQJEjiSSKtFKWKtFKKӧp tӡ UѫL thocircng tin vagravehoһc thocircng baacuteo dӉ nhigraven tҥi caacutec khu vӵc magrave cacircu lҥc bӝ cung cҩp caacutec sҧn phҭPFKѫLEҥc sao cho rotilde ragraveng dӉ yumlӑc vagrave dӉ tiӃp cұn cho khaacutech hagraveng tҥi caacutec khu vӵc nagravey vagravehoһc

x cung cҩp tӡ UѫLWKQJWLQVҹn sagraveng cho khaacutech hagraveng tӵ chӫ yumlӝng lҩy hoһc tugravey yecircu cҫu vagravehoһc

x cung cҩp thocircng tin trecircn trang web cӫa cacircu lҥc bӝ (Tugravey theo caacutech nagraveo thiacutech hӧp vagrave hiӋu quҧ nhҩt)

Cacircu lҥc bӝ nagravey cung cҩp mӝWFKѭѫQJWUuQKWӵ loҥi trӯ ĈӇ biӃt thocircng tin vӅ FKѭѫQJtrigravenh khaacutech hagraveng coacute thӇ noacutei chuyӋn vӟi viecircn chӭFFKѫLEҥc coacute traacutech nhiӋm hoһc QJѭӡLyumlѭӧc chӍ yumlӏnh hoһc lҩy mӝt bҧn sao tӡ UѫL7ӵ Loҥi trӯ trѭQJEjWҥi cacircu lҥc bӝ


51 TrѭQJEj

Cacircu lҥc bӝ QjWUѭQJEjWKQJWLQFKѫLEҥc coacute traacutech nhiӋm dѭӟi rҩt nhiӅu higravenh thӭc bao gӗm tӡ UѫLWKQJWLQ aacutep phiacutech vagrave HiӇn thӏ 7KQJWLQ1JѭӡLFKѫL (PIDs) trecircn magraven higravenh Maacutey Ĉaacutenh bҥFĈLӋn tӱ (EGM) bao gӗm thocircng tin yecircu cҫu bӣLĈҥo luұWYjampiFTXyumlӏnh

Thocircng tin sau vӅ FKѫLEҥc coacute traacutech nhiӋm sӁ coacute sҹn cho khaacutech hagraveng

a lagravem thӃ QjRyumlӇ FKѫLEҥc coacute traacutech nhiӋm

b lagravem sao yumlӇ ra vagrave giӳ mӝt quyӃWyumlӏnh tӵ ragraveng buӝFWUѭӟc

c caacutec hҥn chӃ aacutep dөng cho thanh toaacuten tiӅn thҳng cuӝc bҵng chi phiӃu vagrave cung cҩp tin dөng hoһc cho vay tiӅn vӟi mөFyumltFKyumliQKEҥc

d chѭѫQJWUuQKWӵ loҥi trӯ coacute sҹn cho khaacutech hagraveng

52 Thocircng tin Chѫi bҥc coacute Traacutech nhiӋm Khaacutec

Cacircu lҥc bӝ nagravey cung cҩp cho khaacutech hagraveng thocircng tin khaacutec vӅ FKѫLEҥc coacute traacutech nhiӋm bao gӗm

a Lagravem thӃ nagraveo yumlӇ truy cұp trang web cӫa Chiacutenh phӫ Liecircn bang lsquoMoney Smartrsquo wwwmoneysmartgovau (hoһc trang web chi tiecircu hӝ JLDyumluQKWѭѫQJWӵ cӫa chiacutenh phӫ) vagrave

b Lagravem thӃ QjRFiFQJѭӡLyumliQKEҥFYjJLDyumluQKKRһc bҥn begrave hӑ coacute thӇ WuPyumlѭӧc caacutec dӏch vө hӛ trӧ FKѫLEҥFYjFiFFKѭѫQJWUuQKWӵ loҥi trӯ vagrave trang web hӛ trӧ vҩQyumlӅ FKѫLEҥc cӫa Chiacutenh quyӅn Bang wwwproblemgamblingvicgovau

Trong trѭӡng hӧp cacircu lҥc bӝ coacute mӝt liecircn kӃt trang web vӟi trang web necircu trecircn noacute sӁ yumlѭӧc hiӇn thӏ trecircn trang web cӫa cacircu lҥc bӝ

6 Thocircng tin Sҧn phҭPampKѫLEҥc

Caacutec quy tҳc cho mӛLWUzFKѫL Maacutey Ĉaacutenh bҥFĈLӋn tӱ (EGM) bao gӗPFѫKӝi thҳng cuӝc coacute trecircn magraven higravenh HiӇn thӏ 7KQJWLQ1JѭӡLFKѫL (PID) trecircn maacutey

Thocircng tin lagravem thӃ QjRyumlӇ xem magraven higravenh PID yumlѭӧc cung cҩp bӣi bҩt kǤ nhacircn viecircn cacircu lҥc bӝ vagravehoһc coacute trong tӡ UѫL+LӇn thӏ 7KQJWLQ1JѭӡLFKѫL (PID) coacute trong phograveng yumlaacutenh bҥc

7 Thocircng tin ChѭѫQJWUuQKKiFKKjQJ7UXQJWKjQK

Bҩt cӭ khi nagraveo mӝt chѭѫng trigravenh khaacutech hagraveng trung thagravenh yumlѭӧc tә chӭc yumlӏnh kǤ bӣi cacircu lҥc bӝ nagravey mӝt tӡ UѫL sӁ yumlѭӧc cung cҩp cho khaacutech hagraveng necircu chi tiӃt thocircng tin thiacutech hӧp vӅ chѭѫng trigravenh khaacutech hagraveng trung thagravenh cө thӇ sҹn coacute cho ngѭӡi tham gia

Thocircng tin nagravey sӁ bao gӗm caacutec quy tҳc cӫa chѭѫng trigravenh trung thagravenh bao gӗm

lagravem thӃ nagraveo vagrave khi nagraveo yumliӇm thѭӣng tiacutech lǊy hӃt hҥn vagrave yumlѭӧc thanh toaacuten Caacutec khaacutech hagraveng tham gia sӁ yumlѭӧc thocircng baacuteo vӅ bҩt kǤ lӧi iacutech magrave hӑ yumlatilde tiacutech lǊy nhѭ lagrave mӝt phҫn cӫa chѭѫng trigravenh trung thagravenh thocircng qua mӝt tuyecircn bӕ bҵng văn bҧn hoһc email iacutet nhҩt mӝt lҫn mӝt năm Nhӳng ngѭӡi tӵ loҥi trӯ khocircng thӇ tham gia hoһc ӣ lҥi trong bҩt kǤ chѭѫng trigravenh trung thagravenh Tҩt cҧ caacutec liecircn


lҥc bҵng văn bҧn vӟi caacutec thagravenh viecircn cӫa chѭѫng trigravenh trung thagravenh sӁ bao gӗm tuyecircn bӕ sau

Chuacuteng tocirci khuyn khiacutech mnh m quyacute v thit lp giͳi hn hͻp lyacute v th͵i gian vagrave tin bc quyacute v GjQKFKRFK˿LEc vagrave quyacute v tocircn trng caacutec giͳi hQyumly Xin hatildey yecircu cu bt kǤ nhacircn viecircn cacircu lc bͱ h trͻ nu quyacute v coacute vQyuml Gͳi bt kǤ higravenh thc nagraveo vͳi FK˿LEc cͿa bao gm thit lp vagrave duy trigrave caacutec giͳi hn

8 ChiӃQOѭӧc tӵ ragraveng buӝFWUѭӟc

Cacircu lҥc bӝ nagravey khuyӃn khiacutech khaacutech hagraveng chѫi EGM thiӃt lұp mӝt giӟi hҥn thӡi gian vagrave tiӅn bҥc theo hoagraven cҧnh caacute nhacircn cӫa hӑ

BiӇn baacuteo vagrave caacutec tӡ UѫLFKѫLEҥc coacute traacutech nhiӋm trong phograveng yumlaacutenh bҥc vagrave trecircn tҩt cҧ caacutec EGM sӁ hӛ trӧ khaacutech hagraveng ra mӝt quyӃt yumlӏnh tӵ ragraveng buӝc trѭӟc trong viӋc thiӃt lұp mӝt giӟi hҥn vagrave khocircng vѭӧt quaacute giӟi hҥn yumloacute Nhacircn viecircn cacircu lҥc bӝ yumlѭӧc yecircu cҫu sҹn sagraveng thҧo luұn lagravem thӃ nagraveo yumlӇ tiӃp cұn sӵ trӧ giuacutep trong viӋc thiӃt lұp vagrave giӳ giӟi hҥn vagrave viӋc xaacutec yumlӏnh caacutec nhacircn tӕ dүn yumlӃn bӝi chi trong chѫi bҥc

Cacircu lҥc bӝ cǊng sӁ tҥRyumlLӅu kiӋn cho thocircng tin vӅ bҩt kǤ khiacutea cҥnh tiӃp cұn vӟi caacutec dӏch vө hӛ trӧ chѫi bҥc khaacutec nhau vagravehoһc trang web Chiacutenh quyӅn Bang wwwproblemgamblingvicgovau coacute sҹn cho khaacutech hagraveng gia yumligravenh vagrave bҥn begrave hӑ

Tҩt cҧ EGM tҥi cacircu lҥc bӝ nagravey cho pheacutep mӝt ngѭӡLFKѫL theo dotildei thӡi gian vagrave sӕ tiӅn bӓ ra trong mӝt phiecircn chѫi Thocircng tin lagravem thӃ nagraveo yumlӇ kiacutech hoҥt theo dotildei phiecircn yumlѭӧc cung cҩp bӣi caacutec nhacircn viecircn cacircu lҥc bӝ vagrave cǊng coacute trong tӡ UѫL PID coacute tҥi cacircu lҥc bӝ Thocircng tin nagravey lagrave coacute sҹn trecircn mӛi EGM yumlӇ hӛ trӧ mӝt khaacutech hagraveng yumlatilde thӵc hiӋn hoһc muӕn thӵc hiӋn mӝt quyӃt yumlӏnh tӵ ragraveng buӝc WUѭӟc

Cacircu lҥc bӝ nagravey sӁ tuacircn theo tҩt cҧ caacutec quy yumlӏnh liecircn quan yumlӃn tӵ ragraveng buӝc trѭӟc yumlӕi vӟi viӋc chѫi caacutec maacutey yumlaacutenh bҥc

9 TiӃp xuacutec vӟi khaacutech hagraveng

TiӃp xuacutec giӳa nhacircn viecircn vagrave khaacutech hagraveng yumlѭӧc cacircu lҥc bӝ nagravey coi lagrave mӝt yӃu tӕ thiӃt yӃu trong viӋc thuacutec yumlҭy chѫi bҥc coacute traacutech nhiӋmchăm soacutec khaacutech hagraveng

Caacutec nhacircn viecircn tҥi cacircu lҥc bӝ nagravey cam kӃt cung cҩp nhҩt quaacuten dӏch vө khaacutech hagraveng vagrave chăm soacutec khaacutech hagraveng chҩWOѭӧng cao bao gӗm khocircng ngӯng yacute thӭc nhu cҫu cӫa khaacutech hagraveng vagrave traacutech nhiӋm cӫa cacircu lҥc bӝ yumlӕi vӟi Chѫi bҥc coacute Traacutech nhiӋm Nhacircn viecircn cacircu lҥc bӝ yumlѭӧFyumljRWҥo Quy tҳFQKѭPӝt phҫn cӫa giӟi thiӋu cocircng viӋc vagrave tiӃSyumlyOjFiFNKyDKӑc bӗLGѭӥng

Cacircu lҥc bӝ nagravey coacute mӝt ĈiӅu phӕLYLrQampKѫLEҥc coacute Traacutech nhiӋPyumlѭӧc chӍ yumlӏnh vagrave tҩt cҧ caacutec ngѭӡi Giaacutem saacutetQuҧn lyacute TiӃSWkQĈiQKEҥc yumlѭӧc chӍ yumlӏnh lagravem Viecircn chӭc ampKѫLEҥc coacute Traacutech nhiӋm tҥi cacircu lҥc bӝ ĈiӅu phӕi viecircn vagrave caacutec Viecircn chӭc nhұn thӭc yumlѭӧc traacutech nhiӋm cӫa vӏ triacute lagravem thӃ QjRyumlӇ thӵc hiӋn nhiӋm vө cӫa migravenh vagrave ai luocircn luocircn sҹQVjQJyumlӇ giҧi quyӃt bҩt kǤ vҩQyumlӅ chăm soacutec khaacutech hagravengchѫi bҥc coacute traacutech nhiӋm bҩt cӭ khi nagraveo cacircu lҥc bӝ mӣ cӱa

Tҩt cҧ caacutec nhacircn viecircn nhұn thӭc yumlѭӧc ai lagrave ngѭӡi yumlѭӧc chӍ yumlӏnh cho mӛi ca

Bҩt cӭ QJѭӡi nagraveo tiӃp cұn mӝWQKkQYLrQyumlӇ hӓi thocircng tin vӅ dӏch vө vҩQyumlӅ FKѫLbҥc hoһc cho thҩy bҩt kǤ dҩu hiӋu coacute vҩQyumlӅ FKѫLEҥc sӁ yumlѭӧFKѭӟng dүn tӟi Viecircn


chӭFampKѫLEҥc coacute Traacutech nhiӋm yumlӇ yumlѭӧc hӛ trӧ caacute nhacircn vagrave coacute bҩt kǤ KjQKyumlӝng cҫn thiӃt nagraveo

Bҩt kǤ khaacutech hagraveng biӇu thӏ dҩu hiӋu buӗn phiӅn hoһc coacute hagravenh vi khocircng thӇ chҩp nhұn yumlѭӧc coacute thӇ yumlѭӧc tiӃp cұn bӣi ngѭӡi yumlѭӧc chӍ yumlӏnh magrave nhӳng ngѭӡi yumloacute sӁ cung cҩp bҩt cӭ hӛ trӧ mӝt caacutech hӳu iacutech vagrave bҧo mұt tuyӋt yumlӕi

Hagravenh vi khocircng thӇ chҩp nhұQyumlѭӧc bao gӗm (nhѭQJNKQJJLӟi hҥn) x Gacircy sӵ

o Ĉaacutenh vagraveo maacuteycaacutec nuacutet bҩm vӟi mӝt lӵc quaacute mӭc o Heacutet vagraveo maacutey hoһFQJѭӡi NKiFWURQJSKzQJyumliQKEҥc o SӍ nhөc nhacircn viecircn vagravehoһc caacutec khaacutech hagraveng khaacutec vagrave o Hagravenh xӱ theo mӝWFiFKyumlHGӑa

x Cҧm xuacutec o Khoacutec ӣ bҩt cӭ QѫLQjRWҥi cacircu lҥc bӝ bao gӗm tҥi EGM o Coacute vҿ rҩt buӗn hoһc chaacuten nҧn tҥi cacircu lҥc bӝ o Ra mӗ hocirci bҩWWKѭӡQJNKLFKѫL EGM o Coacute vҿ rҩWNtFKyumlӝng tҥi cacircu lҥc bӝ vagrave o Phagraven nagraven liecircn tөc vӟi nhacircn viecircn

x Thu migravenh o Khocircng phҧn ӭng lҥi tiӃp xuacutec cӫa nhacircn viecircn o Khocircng phҧn ӭng vӟi caacutec sӵ kiӋn tҥi cacircu lҥc bӝ PjWKQJWKѭӡng sӁ

thu huacutet sӵ chuacute yacute cӫa khaacutech hagraveng x BӅ ngoagravei

o Cӕ cҧLWUDQJyumlӇ khocircng bӏ nhұn ra vagrave o Giҧm suacutet noacutei chung vӅ vӋ sinhchăm soacutec bҧn thacircn theo thӡi gian

x Ĉaacutenh bҥc keacuteo dagravei o ChѫL EGM tҥi cacircu lҥc bӝ hagraveng ngagravey o ChѫL EGM liecircn tөc quaacute 3 giӡ vagrave o Khocircng muӕn ra vӅ khi cacircu lҥc bӝ yumlyQJFӱa

x Xin tiӅQyumlӇ yumliQKEҥc o Xin nhacircn viecircn cho vay tiӅn (vigrave bҩt cӭ mөFyumltFKJu) o Xin caacutec khaacutech hagraveng khaacutec cho vay tiӅn (vigrave bҩt cӭ mөFyumltFKJu) vagrave o Cӕ baacuten hagraveng hoacutea hoһc dӏch vө tҥi cacircu lҥc bӝ

Quaacute trigravenh tiӃp xuacutec vӟi caacutec khaacutech hagraveng nhѭ vұy bao gӗm hӛ trӧ yumlѭӧc cacircn nhҳc tugravey thuӝc vagraveo yumlaacutenh giaacute tӯng trѭӡng hӧp cӫa nhacircn viecircn cacircu lҥc bӝ thiacutech hӧp bao gӗm cҧ ngѭӡi yumlѭӧc chӍ yumlӏnh TiӃp xuacutec nagravey coacute thӇ Gѭӟi higravenh thӭc

i tiӃp cұn khaacutech hagraveng hoһc du khaacutech vagrave cӕ gҳng thu huacutet khaacutech hagraveng hoһc du khaacutech vagraveo tiӃp xuacutec xatilde hӝi

ii khuyӃQNKtFKNKiFKKjQJ[HP[pWyumlӗ ăQKRһFyumlӗ uӕng coacute tҥi cacircu lҥc bӝ yumlӇ cho pheacutep nghӍ giҧi lao tӯ PiyumliQKEҥc

iii mӡi khaacutech hagraveng giҧi khaacutet miӉn phiacute (viacute dө taacutech tragrave hoһc cagrave phecirc) ӣ mӝWQѫLrQWƭQKKѫQ riecircng tѭKѫQFӫa cacircu lҥc bӝ nѫi magrave khaacutech hagraveng coacute thӇ yumlѭӧc cung cҩp tҩt cҧ thocircng tin liecircn quan vagrave tiӃp cұn caacutec dӏch vө hӛ trӧ bao gӗm tӵ loҥi trӯ vagrave tѭ vҩn tagravei chiacutenh mӝt caacutech bҧo mұt

iv cung cҩp mӝt sӕ hӛ trӧ thiacutech hӧp khaacutec bao gӗm cҧ viӋc sӱ dөng yumliӋn thoҥi cacircu lҥc bӝ yumlӇ liecircn hӋ vӟi gia yumligravenh hoһc bҥn begrave

v hӛ trӧ khaacutech hagraveng thu xӃSSKѭѫQJWLӋQyumlLOҥLyumlӇ vӅ nhagrave


vi khocircng coacute hagravenh yumlӝng nӃu theo yacute kiӃn hӧp lyacute cӫa ngѭӡi yumlѭӧc chӍ yumlӏnh bҩt kǤ tiӃp xuacutec vӟi khaacutech hagraveng hoһc du khaacutech lagrave khocircng xaacutec yumlaacuteng

Giao tiӃp vӟi khaacutech hagraveng cӫa Viecircn chӭc Chѫi bҥc coacute traacutech nhiӋm yumlѭӧc ghi lҥi

trong Sә Chѫi bҥc coacute Traacutech nhiӋm vagrave bao gӗm caacutec chi tiӃt cӫa hagravenh yumlӝng thӵc hiӋn Cacircu lҥc bӝ sӁ cung cҩp yumlagraveo tҥo cho tҩt cҧ caacutec nhacircn viecircn thӵc hiӋn nhiӋm vө cӫa ngѭӡi yumlѭӧc chӍ yumlӏnh Ngѭӡi yumlѭӧc chӍ yumlӏnh sӁ yumlѭӧc huҩn luyӋn yumlӇ biӃt caacutec dҩu hiӋu cӫa vҩQyumlӅ chѫi bҥc vagrave phҧn ӭng phugrave hӧp vӟi hagravenh vi coacute vҩn yumlӅ cugraveng vӟi caacutec yecircu cҫu cӫa caacutec Nguyecircn tҳc Riecircng tѭ Quӕc gia

Nӝi dung cӫa sә nagravey yumlѭӧc bao quaacutet bӣi Ĉҥo luұt Riecircng tѭ vagrave ngѭӡi yumlѭӧc chӍ yumlӏnh sӁ yumlҧm bҧo tuacircn thӫ caacutec Nguyecircn tҳc Riecircng tѭ Quӕc gia

Caacutec chi tiӃWyumlѭӧc ghi trong Sә bao gӗm

i ngagravey vagrave thӡi gian cӫa sӵ cӕ hoһc vҩQyumlӅ

ii (caacutec)tecircn cӫa (caacutec)nhacircn viecircn liecircn quan

iii tecircn cӫa khaacutech hagraveng liecircn quan (nӃu coacute sҹn hoһc thiacutech hӧp)

iv khaacutei quaacutet hoһc tәng quan cӫa sӵ cӕ hoһc vҩQyumlӅ

v hagravenh yumlӝng thӵc hiӋn bӣi nhacircn viecircn (viacute dө cung cҩp thocircng tin Trӧ giuacutep 1JѭӡLyumliQKEҥcTӵ loҥi trӯ)

Cacircu lҥc bӝ FǊQJVӁ tuacircn thӫ caacutec luұWYjTXyumlӏQKOLrQTXDQyumlӃn phөc vө traacutech nhiӋm Uѭӧu

10 TiӃp xuacutec vӟi Nhacircn viecircn Cacircu lҥc bӝ

Cacircu lҥc bӝ quan tacircm yumlҧm bҧo sӵ an toagraven cho tҩt cҧ caacutec nhacircn viecircn cӫa migravenh vagrave duy trigrave cҧm nhұn vӅ tiacutenh chiacutenh trӵc cӫa caacutec sҧn phҭm chѫi bҥc yumlѭӧc baacuten bӣi cacircu lҥc bӝ

Theo quy yumlӏnh cӫa phaacutep luұt nhacircn viecircn cacircu lҥc bӝ QjNKQJyumlѭӧFSKpSFKѫLWUrQPiyumliQKEҥc chѫL Keno mua veacute sӕ hoһc tham gia yumlaacutenh cuӝc khi yumlang thi hagravenh nhiӋm vө trong quaacute trigravenh lagravem viӋc cӫa hӑ

Cacircu lҥc bӝ coacute mӝt chiacutenh saacutech liecircn quan yumlӃn viӋc nhacircn viecircn mua caacutec sҧn phҭm chѫi bҥc (bao gӗPFKѫLPiyumliQKEҥc) vagrave mӝt bҧn sao cӫa chiacutenh saacutech nagravey coacute trong Hѭӟng dүn Thӫ tөc vagrave ampKtQKViFKampKѫLEҥc coacute Traacutech nhiӋm cӫa cacircu lҥc bӝ vagrave sә WDQKkQYLrQYjyumltQKNqPEҩt kǤ bҧn sao cӫa Quy tҳFyumlѭӧc phacircn phaacutet

Bҩt kǤ nhacircn viecircn nagraveo cho mӝt nhacircn viecircn khaacutec hoһc trӵc tiӃp cho ngѭӡi yumlѭӧc chӍ yumlӏnh biӃt lagrave migravenh coacute thӇ coacute vҩn yumlӅ chѫi bҥc sӁ yumlѭӧc cung cҩp hӛ trӧ tѭ vҩn vagrave thocircng tin vҩQyumlӅ chѫi bҥc yumlҫyumlӫ bӣi ngѭӡi yumliӅu hagravenh cacircu lҥc bӝ (ngѭӡi chӏu traacutech nhiӋm liecircn quan) mӝt caacutech bҧo mұt Trong viӋc xaacutec yumlӏnh hagravenh yumlӝng thiacutech hӧp trong bҩt kǤ tigravenh huӕng liecircn quan yumlӃn mӝt nhacircn viecircn cacircu lҥc bӝ sӁ yumlҧm bҧo rҵng mӑi nӛ lӵc yumlѭӧc thӵc hiӋn mӝt caacutech kiacuten yumlaacuteo vagrave thu huacutet chuacute yacute iacutet nhҩt coacute thӇ tӟi tigravenh huӕng vagrave nhacircn viecircn yumloacute Nhacircn viecircn sӁ yumlѭӧc khuyӃn khiacutech theo yumluәi caacutec nhiӋm vө khocircng liecircn quan yumlӃn chѫi bҥc coacute tҥi bҩt cӭ QѫLQjR trong cacircu lҥc bӝ

Hagravenh yumlӝng thӵc hiӋn theo quy yumlӏnh cӫa yumliӅu khoҧn nagravey sӁ yumlѭӧc ghi lҥi trong hӗ sѫ lagravem viӋc cӫa nhacircn viecircn vagrave khocircng trong Sә Chѫi bҥc coacute Traacutech nhiӋm Caacutec bҧn sao cӫa bҩt kǤ hӗ VѫYLӋc lagravem cӫa mӝt nhacircn viecircn thӵc hiӋQWKHRTXyumlӏnh cӫDyumlLӅu khoҧn nagravey sӁ yumlѭӧc cung cҩp cho caacutec thanh tra VCGLR khi yecircu cҫu


Phiecircn phaacutet triӇn chuyecircn nghiӋp chѫi bҥc coacute traacutech nhiӋm cho tҩt cҧ nhacircn viecircn sӁ yumlѭӧc tә chӭc hagraveng năm kӃt hӧp vӟi caacutec tә chӭc yumlagraveo tҥo thiacutech hӧp bao gӗm Dӏch vө Trӧ giuacutep Ngѭӡi yumlaacutenh bҥc yumlӏDSKѭѫQJvagrave caacutec dӏch vө khaacutec nhѭ vұy do cacircu lҥc bӝ xaacutec yumlӏnh

Thocircng tin vӅ chѫi bҥc coacute traacutech nhiӋm vagrave caacutec dӏch vө hӛ trӧ vҩn yumlӅ chѫi bҥc sӁ yumlѭӧc bao gӗm trong goacutei giӟi thiӋu cocircng viӋcsә tay nhacircn viecircn yumlѭӧc cung cҩp cho tҩt cҧ caacutec nhacircn viecircn khi bҳt yumlҫu lagravem viӋc tҥi cacircu lҥc bӝ

NӃu cacircu lҥc bӝ thocircng qua mӝt chiacutenh saacutech khaacutec vӟi chiacutenh saacutech lұp ra ӣ trecircn cacircu lҥc bӝ phҧi baacuteo cho VCGLR bҵng văn bҧn sӵ thay yumlәi chiacutenh saacutech vagrave phҧi chӡ phecirc duyӋt chiacutenh saacutech cӫa cacircu lҥc bӝ trѭӟc khi thӵc hiӋn chiacutenh saacutech

11 TiӃp xuacutec vӟi caacutec Dӏch vө Hӛ trӧ VҩQyumlӅ ampKѫLEҥc

Cacircu lҥc bӝ nagravey cam kӃt duy trigrave liecircn kӃt mҥnh mӁ vagrave liecircn lҥc thѭӡng xuyecircn vӟi caacutec dӏch vө yumlӏa phѭѫng hӛ trӧ vҩn yumlӅ chѫi bҥc vagrave caacutec cѫ quan liecircn quan

Cacircu lҥc bӝ sӁ cung cҩp cho khaacutech hagraveng nhiӅu ҩn phҭm vagrave chi tiӃt liecircn lҥc cӫa Dӏch vө Trӧ giuacutep NgѭӡLyumliQKEҥc yumlӏDSKѭѫQJvagravehoһc caacutec dӏch vө hӛ trӧ vҩQyumlӅ chѫi bҥc liecircn quan khaacutec

Nhacircn viecircn cao cҩp cӫa cacircu lҥc bӝ nagravey sӁ khӣL[ѭӟng cuӝc hӑp thѭӡng kǤ (iacutet nhҩWKjQJQăP) vӟi Trӧ JL~S1Jѭӡi yumliQKEҥFyumlӏDSKѭѫQJ vagrave Hӛ trӧ Nhacircn viecircn Sograveng bagravei (VSW) yumlѭӧc chӍ yumlӏnh tӯ dӏch vө Trӧ JL~S1JѭӡLyumliQKEҥc khu vӵc liecircn quan

x Viacute dө caacutec cuӝc hӑp nagravey coacute thӇ bao gӗm

o triӋu tұp mӝWSKLrQyumljRWҥRQKkQYLrQWKѭӡng niecircn do dӏch vө Trӧ giuacutep 1JѭӡLyumliQKEҥFyumlӏDSKѭѫQJWә chӭc

o caacutec cuӝc hӑp giӳa NgѭӡLyumlLӅu hagravenhGiaacutem yumlӕc Sograveng bagravei vagrave dӏch vө Trӧ JL~S1JѭӡLyumliQKEҥc hoһc VSW yumlѭӧc chӍ yumlӏnh hoһc

o liecircn lҥc WKѭӡng xuyecircn bҵng email vӟi caacutec dӏch vө hӛ trӧ

Cacircu lҥc bӝ sӁ ghi lҥi chi tiӃt tҩt cҧ caacutec liecircn lҥc vӟi caacutec Dӏch vө Trӧ giuacutep Ngѭӡi yumliQKEҥc vagravehoһc caacutec dӏch vө hӛ trӧ vҩQyumlӅ FKѫLEҥc liecircn quan khaacutec trong Thѭmөc Thӫ tөc vagrave Chiacutenh saacutech Chѫi bҥc coacute Traacutech nhiӋm Caacutec chi tiӃt cuӝc hӑp sӁ bao gӗm

x thӡi gian vagrave ngagravey cuӝc hӑp

x nhӳQJQJѭӡi tham dӵ cuӝc hӑp

x caacutec chӫ yumlӅ thҧo luұn

x caacutec kӃt quҧhagravenh yumlӝng tӯ cuӝc hӑp

x ngagravey cuӝc hӑp tiӃp theo

12 KhiӃu nҥi cӫa Khaacutech hagraveng Cacircu lҥc bӝ yumlăQJNecircYjRPӝt quaacute trigravenh ICRP tuacircn theo caacutec hѭӟng dүn cҩp bӝ vӅ

ICRP liecircn quan vagrave yumlatilde yumlѭӧc phecirc duyӋt bӣi VCGLR

Cacircu lҥc bӝ sӁ tҥRyumlLӅu kiӋn thocircng tin vӅ ICRP sҹn coacute cho khaacutech hagraveng bao gӗm

x lagravem thӃ QjRyumlӇ khiӃu nҥi

x quaacute trigravenh giҧi quyӃt khiӃu nҥi


x yumlaacutenh giaacute yumlӝc lұp caacutec quyӃt yumlӏnh cӫa cacircu lҥc bӝ vӅ khiӃu nҥi cӫa thagravenh viecircn hoһc du khaacutech

x thocircng tin vӅ khiecircu nҥLyumlѭӧc thu thұp vagrave giӳ lҥLQKѭWKӃ nagraveo vagrave

x VCGLR sӁ yumlѭӧc hӛ trӧ QKѭWKӃ QjRyumlӇ theo dotildei sӵ tuacircn thӫ theo quaacute trigravenh khiӃu nҥi

Mӝt khaacutech hagraveng coacute khiӃu nҥi vӅ sӵ tuacircn thӫ theo vagravehoһc hoҥt yumlӝng cӫa Quy tҳc nagravey necircn gӱi văn bҧn trӵc tiӃp tӟi quҧn lyacute cacircu lҥc bӝ

Tҩt cҧ caacutec khiӃu nҥi sӁ yumlѭӧc kiӇm tra bӣi giaacutem yumlӕc cacircu lҥc bӝ yumlӇ chҳc chҳn rҵng noacute liecircn quan yumlӃn hoҥt yumlӝng cӫa Quy tҳc nagravey Caacutec khiӃu nҥi vӅ dӏch vө khaacutech hagraveng hoһc caacutec hoҥt yumlӝng maacutey magrave khocircng liecircn quan yumlӃn hoҥt yumlӝng cӫa Quy tҳc nagravey sӁ yumlѭӧc chӍ dүn yumlӃn Giaacutem saacutet LӉ tacircn Nhacircn viecircn cacircu lҥc bӝ sӁ giuacutep khaacutech hagraveng trong quaacute trigravenh nagravey nӃu yumlѭӧc yecircu cҫu

KhiӃu nҥi sӁ yumlѭӧc yumliӅu tra thұn trӑng vagrave giҧi quyӃt sӟm nhҩt coacute thӇ theo caacutech sau

x tҩt cҧ caacutec khiӃu nҥi sӁ yumlѭӧc ghi nhұn kӏp thӡi

x nӃu quyӃWyumlӏQKNKQJyumlLӅu tra khiӃu nҥi vigrave khocircng liecircn quan tӟi hoҥWyumlӝng cӫa Quy tҳc khaacutech hagraveng sӁ yumlѭӧc thocircng baacuteo phugrave hӧp

x trong quaacute trigravenh yumliӅu tra khiӃu nҥi Giaacutem yumlӕc Cacircu lҥc bӝ coacute thӇ yecircu cҫu thocircng tin tӯ nhacircn viecircn liecircn quan tӟi chӫ yumlӅ khiӃu nҥi

x Giaacutem yumlӕc Cacircu lҥc bӝ sӁ tigravem caacutech xaacutec minh liӋXNKiFKKjQJFyyumlѭӧFyumlӕLyumlmLhӧSOecircYjWKHRTXyumlӏnh cӫa Quy tҳc khocircng

x nӃu khiӃu nҥLyumlѭӧc xaacutec minh Giaacutem yumlӕc Cacircu lҥc bӝ sӁ lecircn chi tiӃWKjQKyumlӝng thӵc hiӋQyumlӇ khҳc phөc vҩQyumlӅ

x khaacutech hagraveng sӁ OXQOXQyumlѭӧc thocircng baacuteo vӅ kӃt quҧ khiӃu nҥi

x chi tiӃt khiӃu nҥi sӁ yumlѭӧc giӳ trong ThѭPөc Thӫ tөFYjampKtQKViFKampKѫLbҥc coacute Traacutech nhiӋm vagrave ghi nhұn vagraveo Sә

x thocircng tin vӅ caacutec khiӃu nҥi sӁ yumlѭӧc cung cҩp cho VCGLR nӃu yecircu cҫu

NӃu mӝt khiӃu nҥi khocircng thӇ giҧi quyӃt yumlѭӧc ӣ cҩp cacircu lҥc bӝ noacute sӁ yumlѭӧc giҧi quyӃt trѭӟc ViӋn Trӑng tagravei vagrave NgѭӡLyumlLӅu giҧi Uacutec (IAMA) Mӝt trong hai becircn tham gia trong khiӃu nҥi coacute thӇ liecircn lҥc IAMA

ĈӇ bҳWyumlҫu mӝt khiӃu nҥi mӝt trong hai becircn coacute thӇ truy cұp trang web cӫa IAMA (wwwiamaorgau) tҧi vӅ mӝt mүu Giҧi quyӃt Tranh chҩp vagrave sau yumloacute gӱi mүXyumlmhoagraven thagravenh vӟi chi phiacute liecircn quan tӟi IAMA

Tagravei liӋXOLrQTXDQyumlӃn tҩt cҧ caacutec khiӃu nҥLOLrQTXDQyumlӃn Quy tҳc phҧLyumlѭӧc giӳ trong ThѭPөc Thӫ tөc vagrave Chiacutenh ViFKampKѫLEҥc coacute Traacutech nhiӋm vagrave ghi nhұn vagraveo Sә dagravenh cho truy cұp bӣi VCGLR nhѭrXFҫu

13 Tuacircn thӫ CҩPampKѫLEҥc Trҿ vӏ thagravenh niecircn

Chѫi bҥc bӣi trҿ vӏ thagravenh niecircn bӏ nghiecircm cҩm vagrave trҿ vӏ thagravenh niecircn bҩt kӇ tuәi taacutec khocircng yumlѭӧc pheacutep vagraveo phograveng yumlaacutenh bҥc

Cacircu lҥc bӝ sӁ yumlҧm bҧo rҵng caacutec biӇn baacuteo yumlѭӧc yumlһt tҥi tҩt cҧ caacutec lӕi vagraveo phograveng yumlaacutenh bҥc cҩm tҩt cҧ caacutec trҿ vӏ thagravenh niecircn vagraveo phograveng yumlaacutenh bҥc

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Vigrave tҩt cҧ caacutec nhacircn viecircn cacircu lҥc bӝ coacute traacutech nhiӋm yecircu cҫu bҵng chӭng vӅ tuәi cacircu lҥc bӝ yecircu cҫu rҵng nhacircn viecircn phograveng yumlaacutenh bҥc yecircu cҫu xaacutec minh tuәi nӃu hӑ khocircng chҳc chҳn liӋu mӝt khaacutech hagraveng hoһc du khaacutech vagraveo phograveng yumlaacutenh bҥc iacutet nhҩt lagrave 18 tuәi hay khocircng

Ĉӕi vӟi mөc yumliacutech xaacutec minh tuәi tagravei liӋu gӕc sau yumlacircy (hiӋn tҥi) lagrave chҩp nhұn yumlѭӧc

x Thҿ chӭng minh tuәi

x Bҵng laacutei xe

x Giҩy pheacutep hӑc viecircn Victoria

x Hӝ chiӃu

x Thҿ chigravea khoacutea

NӃu khocircng thӇ xuҩt ra chӭng minh tuәi liecircn quan khaacutech hagraveng hoһc du khaacutech sӁ yumlѭӧc yecircu cҫu rӡi khӓi phograveng yumlaacutenh bҥc vagrave sӁ khocircng yumlѭӧc phөc vө bҩt kǤ sҧn phҭm chѫi bҥc tҥi cacircu lҥc bӝ

14 Mocirci trѭӡQJampKѫLEҥc

Ĉӗng hӗ yumlѭӧc yumlһt trong tҩt cҧ caacutec khu vӵc chiacutenh cӫa cacircu lҥc bӝ yumlӇ khaacutech hagraveng coacute yacute thӭc vӅ thӡi gian

Nhacircn viecircn sӁ yumlӅ cұp yumlӃn thӡi gian khi thocircng baacuteo vӅ caacutec hoҥt yumlӝng cӫa cacircu lҥc bӝ

Khaacutech hagraveng sӁ yumlѭӧc khuyӃn khiacutech nghӍ giҧi lao thѭӡng xuyecircn tӯ maacutey yumlaacutenh bҥc ViӋc khuyӃn khiacutech nagravey coacute thӇ mang higravenh thӭc mӝt thocircng baacuteo trecircn hӋ thӕng thocircng baacuteo cocircng cӝng cӫa cacircu lҥc bӝ vagrave coacute thӇ bao gӗm

a) Thocircng baacuteo rҵng uӕng tragrave buәi saacutengbӳDWUѭDbӳa tӕi bacircy giӡ yumlmVҹn sagraveng

b) Thocircng baacuteo ruacutet thăm khuyӃn mҥi

c) Thocircng baacuteo sӵ bҳWyumlҫu cӫa caacutec hoҥWyumlӝQJNKiFKKjQJNKQJOLrQTXDQyumlӃn yumliQKEҥc khaacutec trong cacircu lҥc bӝ

Nhacircn viecircn cacircu lҥc bӝ cǊng sӁ giaacutem saacutet caacutec hoҥt yumlӝng cӫa khaacutech hagraveng vagrave tiӃp xuacutec thiacutech hӧp yumlӇ can ngăn khaacutech hagraveng yumlaacutenh bҥc keacuteo dagravei vagrave tұp trung TiӃp xuacutec nagravey coacute thӇ mang higravenh thӭc yumlӕi thoҥi thocircng thѭӡng khӣL[ѭӟng bӣi nhacircn viecircn vӟi khaacutech hagraveng phugrave hӧp vӟi sӵ hiӃu khaacutech noacutei chung viacute dө liecircn quan tӟi sӵ sҹn sagraveng cӫDyumlӗ ăQvagravehoһc yumlӗ uӕng

15 Giao dӏch Tagravei chiacutenh

Cacircu lҥc bӝ nagravey khocircng trҧ tiӅn mһt chi phiӃu NӃu mӝt khaacutech hagraveng yecircu cҫu trҧ tiӅn mһt chi phiӃu nhacircn viecircn sӁ WѭYҩn khaacutech hagraveng rҵng cacircu lҥc bӝ khocircng trҧ tiӅn mһt chi phiӃu

Theo luұt thҳQJyumlLӇm hoһFWtFKOǊyumlLӇPyumlӃn $1000 hoһFKѫQWӯ PiyumliQKEҥc phҧLyumlѭӧc tKDQKWRiQyumlҫyumlӫ bҵng chi phiӃu magrave khocircng phҧi bҵng tiӅn mһt Nhӳng yumliӇm thҳng vagrave yumliӇm tiacutech lǊy nagravey khocircng thӇ yumlѭӧc cung cҩp bҵng yumliӇm trong maacutey

Khaacutech hagraveng vagrave du khaacutech coacute thӇ yecircu cҫu rҵng thҳQJyumlLӇm vagravehoһc tiacutech lǊy yumliӇm iacutet hѫQ $1000 tӯ PiyumliQKEҥc vagrave thҳQJyumlLӇm vagravehoһFyumlLӇm tӯ caacutec sҧn phҭm


FKѫLEҥc khaacutec yumlѭӧc thanh toaacuten bҵng tiӃn mһt vagravehoһc chi phiӃu Cacircu lҥc bӝ sӁ thӓa matilden yecircu cҫXQKѭYұy

Cacircu lҥc bӝ sӁ duy trigrave mӝt sә thanh toaacuten giҧi thѭӣng yumlӇ ghi lҥi thanh toaacuten giҧi thѭӣng lӟn trecircn caacutec sҧn phҭm chѫi bҥc bao gӗm nhѭQJNKQJJLӟi hҥn thanh toaacuten caacutec chi phiӃXKѫQ $1000 Sә thanh toaacuten giҧLWKѭӣng sӁ yumlѭӧc duy trigrave trong SKzQJyumliQKEҥc vagrave cung cҩp cho caacutec thanh tra VCGLR theo yecircu cҫu

Caacutec mөc trong sә thanh toaacuten giҧi thѭӣng tuacircn theo Ĉҥo luұt Riecircng tѭ vagrave cacircu lҥc bӝ sӁ thӵc hiӋn theo caacutec Nguyecircn tҳc Riecircng tѭ Quӕc gia yumlӕi vӟi sә thanh toaacuten giҧi thѭӣng

Cung cҩp caacutec maacutey yumlaacutenh bҥc vagrave yumlaacutenh cuӝc tuacircn theo Ĉo lut Chng R΅a tin vagrave Chng Tagravei trͻ KhͿng b (AMLCTF) liecircn bang 2006 Cacircu lҥc bӝ yumlatilde thocircng qua mӝt chѭѫng trigravenh AML CTF traacutech nhiӋm vagrave cacircu lҥc bӝ sӁ yumlҧm bҧo rҵng tҩt cҧ caacutec giao dӏch tagravei chiacutenh tuacircn thӫ theo ChѭѫQJWUuQK AML CTF vagrave Ĉҥo luұt AML CTF thiacutech hӧp

Cacircu lҥc bӝ sӁ cung cҩp duy trigrave vagrave hiӇn thӏ thocircng tin liecircn quan yumlӃn chiacutenh saacutech cӫa cacircu lҥc bӝ vӅ trҧ tiӅn mһt chi phiӃu vagrave caacutec khaacutech hagraveng coacute thӇ coacute yumliӇm thҳng yumlѭӧc thanh toaacuten bҵng chi phiӃu nhѭWKӃ nagraveo

16 Quҧng caacuteo vagrave KhuyӃn mҥi Traacutech nhiӋm

Quҧng caacuteo tӵ nguyӋn caacutec sҧn phҭm chѫi bҥc EGM bӏ cҩm ӣ Victoria

Tҩt cҧ quҧng caacuteo khocircng liecircn quan tӟi EGM thӵc hiӋn bӣi hoһc thay mһt cho cacircu lҥc bӝ nagravey sӁ tuacircn thӫ caacutec quy tҳFyumlҥRyumlӭc quҧng caacuteo thocircng qua bӣi HiӋp hӝi Caacutec nhagrave quҧng caacuteo Quӕc gia Uacutec

Trѭӟc khi xuҩt bҧn quҧn lyacute sӁ xem xeacutet tҩt cҧ caacutec tagravei liӋu quҧng caacuteo vagrave khuyӃn mҥi yumlӇ yumlҧm bҧo rҵng noacute tuacircn thӫ caacutec quy tҳc yumlҥo yumlӭc thocircng qua bӣi HiӋp hӝi Caacutec nhagrave quҧng caacuteo Quӕc gia Uacutec

Hѫn nӳa trѭӟc khi xuҩt bҧn quҧn lyacute sӁ xem xeacutet tҩt cҧ tagravei liӋu quҧng caacuteo vagrave khuyӃn mҥi yumlӇ yumlҧm bҧo rҵng noacute sӁ

x khocircng sai lӋch gacircy hiӇu lҫm hoһc lӯa dӕi vӅ xaacutec xuҩt phҫQWKѭӣng hoһc FѫKӝi thҳng cuӝc

x coacute sӵ yumlӗng thuұn cӫa bҩt kǤ QJѭӡLQjR[iFyumlӏnh lagrave thҳng mӝt phҫQWKѭӣng WUѭӟc khi cocircng bӕ

x khocircng coacute tiacutenh chҩt xuacutec phҥm hoһc khiӃm nhatilde

x khocircng tҥo ra ҩQWѭӧng rҵQJFKѫLEҥc lagrave mӝt chiӃQOѭӧc hӧSOecircyumlӇ cҧi thiӋn tagravei chiacutenh

x khocircng quҧng caacuteo viӋc tiecircu thө Uѭӧu khi mua caacutec sҧn phҭPFKѫLEҥc vagrave

x khocircng mocirc tҧ FǊQJQKѭNKQJQKҵPYjRQJѭӡLGѭӟi 18 tuәi

17 Ĉaacutenh giaacute Quy tҳc

Quy tҳFQjyumlѭӧFyumliQKJLiKjQJQăPyumlӇ yumlҧm bҧo rҵng noacute tuacircn thӫ theo Ĉo lut Quy ch ampK˿LEc Victoria 2003 ampiFTXyumlnh Quy ch ampK˿LEc Victoria 2005 vagrave caacutec Hѭӟng dүn Cҩp bӝ liecircn quan Leigh Barratt amp Associates Pty Ltd taacutec giҧ Quy tҳc sӁ tҥo yumliӅu kiӋn cho viӋc yumlaacutenh giaacute hagraveng năm yumlҥi diӋQFKRQJѭӡLyumlLӅu hagravenh cacircu lҥc bӝ


Sӵ tuacircn thӫ cӫa cacircu lҥc bӝ vӟi Quy tҳc vagrave hoҥt yumlӝng vagrave hiӋu quҧ cӫa Quy tҳc tҥi cacircu lҥc bӝ trong 12 thaacuteng trѭӟc yumloacute cǊng sӁ yumlѭӧc xem xeacutet tҥi thӡi yumliӇm nagravey

Cacircu lҥc bӝ sӁ yumlҧm bҧo rҵng mӝt mүu phҧn hӗi Quy tҳc coacute sҹn cugraveng vӟi Sә Chѫi bҥc coacute Traacutech nhiӋm

Ĉaacutenh giaacute tigravem kiӃm thocircng tin phҧn hӗi tӯ caacutec becircn liecircn quan bao gӗm nhacircn viecircn khaacutech hagraveng vagrave caacutec dӏch vө hӛ trӧ vҩn yumlӅ chѫi bҥc

Nhӳng thay yumlәi yecircu cҫu cӫa Quy tҳc nagravey nagravey sӁ yumlѭӧc ghi nhұn vagraveo Sә vagrave thocircng baacuteo bҵQJYăQEҧn cho VGCLR Khi nhӳQJWKDyumlәi yecircu cҫXyumlmyumlѭӧc phecirc duyӋt bӣi VCGLR chuacuteng sӁ yumlѭӧc thӵc hiӋn

BҩWNecircWKDyumlәi nagraveo sӁ yumlѭӧFOѭXOҥLWURQJ7KѭPөc Thӫ tөFYjampKtQKViFKampKѫLEҥc coacute Traacutech nhiӋm cӫa cacircu lҥc bӝ

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ltGaming Venuegt

Quy tҳc Ӭng xӱ ampKѫLEҥc coacute Traacutech nhiӋm 1 7KQJyumlLӋSampKѫLEҥc coacute Traacutech nhiӋm

Cacircu lҥc bӝ nagravey sӁ cung cҩp tiecircu chuҭn chăm soacutec khaacutech hagraveng cao nhҩt vagrave dӏch vө chѫi bҥc coacute traacutech nhiӋm yumlӃn tҩt cҧ khaacutech hagraveng cӫa chuacuteng tocirci vagrave sӁ yumlăng thocircng yumliӋp chѫi bҥc coacute traacutech nhiӋm ӣ bagraven cӫa nhacircn viecircn thu ngacircn vagravehoһc lӕi vagraveo phograveng yumlaacutenh bҥc yumlӇ mӑLQJѭӡi coacute thӇ thҩy rotilde ragraveng ӣ bҩt cӭ nѫi nagraveo cacircu lҥc bӝ cung cҩp caacutec sҧn phҭm chѫi bҥc

Cacircu lc bͱ nagravey cam kt bo v lͻi iacutech cͿa khaacutech hagraveng nhacircn viecircn vagrave cͱQJyumlQJQ˿Lcacircu lc bͱ hoWyumlͱng Chuacuteng tocirci phQyumlXyuml thΉc hin tt c caacutec dch vͽ cͿa migravenh mͱt caacutech coacute traacutech nhim vagrave bn vng cung cSSK˿QJWLn cho khaacutech hagraveng yuml h coacute sΉ lΉa chn vͳLyumlyumlͿ thocircng tin vagrave thΉc hin hͻSOecircYjyuml~QJyumln sΉ lΉa chn vͳi yumlyumlͿ thocircng tin dΉa trecircn hoagraven cnh caacute nhacircn vagrave riecircng bit cͿa h NhPͱt phn cͿa cam kt nagravey cacircu lc bͱ yumlmWKQJTXDPͱt Quy tc ng x΅ ampK˿LEc coacute Traacutech nhim toagraven din vagrave mͱWampK˿QJWUuQK7Ή Loi tr vagrave s cung cp caacutec ngun lΉc cn thit c tagravei chiacutenh vagrave nhacircn lΉFyuml h trͻ hoWyumlͱng thiacutech hͻp vagrave thΉc hin Quy tc ti caacutec F˿Vͷ

Quy tҳc Ӭng xӱ ampKѫLEҥc coacute Traacutech nhiӋm mocirc tҧ caacutech chuacuteng tocirci thӵc hiӋQyumlLӅu nagravey vagrave tiӃp tөc cung cҩp caacutec dӏch vө FKѫLEҥc mӝt caacutech nhiӋt tigravenh thuacute vӏ vagrave coacute lӧi cho xatilde hӝi

2 Xacircy dӵng Quy tҳc

Quy tҳc Ӭng xӱ ampKѫLEҥc coacute Traacutech nhiӋm ltGaming Venuegt yumlatilde yumlѭӧc xacircy dӵng bӣi Leigh Barrett amp Associates Pty Ltd yumlҥi diӋn cho chuacuteng tocirci sao cho dӉ dagraveng yumlѭӧc chҩp nhұn vagrave hogravea nhұp vagraveo hoҥWyumlӝQJNLQKGRDQKFKѫLEҥc cӫa chuacuteng tocirci Ĉacircy lagrave mӝt tagravei liӋu yumlѫn giҧn vagrave yumlatilde yumlѭӧc viӃt yumlӇ khaacutech hagraveng cӫa chuacuteng tocirci dӉ hiӇu vagrave nhacircn viecircn cӫa chuacuteng tocirci dӉ diӉn giҧi vagrave giҧi thiacutech Noacute yumlѭӧc chuҭn bӏ bҵng tiӃQJ$QKyumlѫQJLҧn vagrave trigravenh bagravey sao cho tҩt cҧ caacutec khaacutech hagraveng dugrave coacute nguӗn gӕFYăQKyDYjQJQQJӳ rҩWNKiFQKDXyumlӅu hiӇXyumlѭӧc

Quy tҳFyumlѭӧc hӛ trӧ bӣL+ѭӟng dүn Thӫ tөFYjampKtQKViFKampKѫLEҥc coacute Traacutech nhiӋm yumlѭӧc cung cҩp cho tҩt cҧ caacutec nhacircn viecircn cacircu lҥc bӝ khi giӟi thiӋu cocircng viӋc

3 Sӵ sҹn sagraveng

Khaacutech hagraveng sӁ yumlѭӧc cung cҩp mӝt bҧn sao Quy tҳc Ӭng xӱ Gѭӟi dҥQJYăQEҧn khi yecircu cҫu Mӝt biӇn baacuteo tѭ vҩn cho khaacutech hagraveng lagravem thӃ nagraveo yumlӇ coacute yumlѭӧc mӝt bҧn sao sӁ yumlѭӧc bagravey ӣ lӕi vagraveo phograveng yumlaacutenh bҥc hay quҫy cӫa nhacircn viecircn thu ngacircn trong phograveng yumlaacutenh bҥc

Quy tҳFFǊQJFyWUrQWUDQJZHE ltgaming venuegt (nӃu cacircu lҥc bӝ coacute trang web) bao gӗm caacutec ngocircn ngӳ cӝQJyumlӗQJNKiFQKDXQKѭOj tiӃng Hi Lҥp tiӃng Yacute tiӃng Trung Quӕc tiӃng ViӋt tiӃng A-rұp tiӃng Thә 1KƭǤ vagrave tiӃng Tacircy Ban Nha

Cacircu lҥc bӝ sӁ yumlҧm bҧo rҵng Sә ampKѫLEҥc coacute Traacutech nhiӋPyumlѭӧc sҹn sagraveng cung cҩp cho bҩt kǤ caacute nhacircn coacute thҭm quyӅn hoһc thanh tra VCGLR theo yecircu cҫu


























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x Bҵng laacutei xe


x Hӝ chiӃu

































































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x Bҵng laacutei xe


x Hӝ chiӃu










































































































































x Bҵng laacutei xe


x Hӝ chiӃu








































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