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Answer to common questions

Game Officials

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• This is how our registrations will be completed

• This is how we will do “all” written testing• Consider tests “open book” • We want you to know the answers, not miss the

questions.• Increasing the use of online training• 2012 Law Change presentation was a “testing sample”

We know it’s new.We have help available for you.

Game Officials – Registration & Learning Software

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Game Officials Help

Go to:www.wnyreferee.org

Click on Referee Resources

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And you’ll see this page …

Select either of these links

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And your question may be answered

Remember these two for

later!

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Common issues and solutions

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Maybe not … Did you finish your written test?

I’m here at the recert clinic, so I’m all registered, right?

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• But if you haven’t … you have five days to do so. After that:

• The course will “close”• You may still be able to log in, but test

result won’t register• You will have to register for a separate

“test” course, which will have a $10 fee• You will need to get an override code

from your DRAAvoid the fee and hassle – GET THE TEST DONE NOW!

Hopefully you already took – and passed – your test

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And/or my username

I forgot my password

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I forgot my username/password

Click on the link that says “Forget Username or Password?

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You’ll be taken to this page

If you don’t know your username, enter the e-mail address that you used in Game Officials here.

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You’ll be taken to this page

If you know your username but forgot your password, enter your username and e-mail address here.

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And once you are logged in ……

Set your username and/or password to something you will remember!Usernames and passwords are NOT case sensitive.

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We do take checks. But …

I don’t have a credit card

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Go back to the help page …I told you to remember these two … click on “I

don’t have a credit card.”

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This form is “fill-in” ready.

$10.00 processing fee

You will be able to download this form

Mail this form and check to this address

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• Prepaid MasterCard/Visa• Many cost less than $10.00• Use prepaid card to register

online• Has to be MasterCard or Visa• No cash

A different option …

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Option 1: Don’t get a refund. Game Officials will store the “credit” and it will be applied to your next course.

How do I get a refund?

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At the help page again …

If you want a refund, … click on “I can’t attend

the course ….”

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You will be able to download this form

If service is available, refund will be made to credit card.If not, check will be sent.

$5.00 processing fee

You can submit form via e-mail

or US mail

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You can reschedule easily … Cancel and re-register

I need to change to a different clinic …

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Log in to Game Officials

Click on the number of the course that you want to cancel

Click on Course 5188

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You will see this page

Click on “Cancel Registration”

This amount will be credited to my

account

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I’m upgrading this year …

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• If yes, follow instructions from SRA• If no, follow regular recertification process

Did you complete your assessment(s)?

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Because testing is training!

People wonder - Why do we take the test first?

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Information available to test takers

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Retrieving information for developing training program

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Why the test is “before” the clinic

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• Fixing errors on tests• Change wording on questions• Major savings on printing costs• “Greener”

Other benefits

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1.Check help files at www.wnyreferee.org

2.Contact your DRA3.REMEMBER YOUR

PASSWORD AND USERNAME!

Game Officials Help