galileoterminal 4 - ftp.galileoczsk.cz · web-based terminal for galileo gds and apollo gds...

CEE Travel Systems Page: 1/37 Last revision in March 2018

GalileoTerminal 4.2 Web-based terminal for Galileo GDS and Apollo GDS

Overview of version 4.2


Table of Contents GalileoTerminal 4.2 ................................................................................................................................. 1

Introduction ......................................................................................................................................... 4

What is GalileoTerminal? .................................................................................................................... 4

Who is GalileoTerminal most suitable for? ......................................................................................... 4

Security ................................................................................................................................................ 4

Upgrades ............................................................................................................................................. 4

GalileoTerminal features ......................................................................................................................... 5

Getting Started .................................................................................................................................... 5

Terminal window ................................................................................................................................. 5

Context window .................................................................................................................................. 5

Shortcuts window ................................................................................................................................ 5

Links editor window ............................................................................................................................ 5

Calendar window ................................................................................................................................. 5

Workspace organization ...................................................................................................................... 5

Travelport ViewTrip™ interface ........................................................................................................... 5

Itinerary support ................................................................................................................................. 6

GalileoTerminal Short Message Service (SMS) .................................................................................... 6

GalileoTerminal Interface Record (GTIR)............................................................................................. 6

GalileoTerminal eTracker .................................................................................................................... 6

Mail ...................................................................................................................................................... 6

Value limit............................................................................................................................................ 6

User profile .......................................................................................................................................... 6

Top header links .................................................................................................................................. 7

Documents compiled by GalileoTerminal ........................................................................................... 7

Sales Report to File .............................................................................................................................. 7

Administration tools ............................................................................................................................ 7

Graphical seating ................................................................................................................................. 7

Introduction to GalileoTerminal usage ................................................................................................... 8

How to start ......................................................................................................................................... 8

Control panel, work area and windows description ......................................................................... 10

New terminal window ................................................................................................................... 10

Context .......................................................................................................................................... 12

Calendar ........................................................................................................................................ 12

Shortcuts ....................................................................................................................................... 13

Layout ............................................................................................................................................ 14


Header description ............................................................................................................................ 15

Top header Links ............................................................................................................................... 15

Header controls ................................................................................................................................. 15

Account preferences ..................................................................................................................... 16

Link editor ...................................................................................................................................... 21

Mail ................................................................................................................................................ 22

Logout ............................................................................................................................................ 23

Main GalileoTerminal menu .............................................................................................................. 24

ViewTrip ......................................................................................................................................... 24

Itinerary ......................................................................................................................................... 24

GalileoTerminal Interface Record (GTIR) ....................................................................................... 27

GalileoTerminal eTracker .............................................................................................................. 28

Administration ............................................................................................................................... 29

Send an SMS from the terminal window .......................................................................................... 34

With message preview .................................................................................................................. 34

Without message preview ............................................................................................................. 34

Tips and Tricks ................................................................................................................................... 35

Appendix 1 ......................................................................................................................................... 37


Introduction This document provides you with information about GalileoTerminal 4.2 application, including:

• System requirements

• Security

• Installation, Upgrades, Versions

• GalileoTerminal features

• Introduction to GalileoTerminal usage

You can find further information about GalileoTerminal and its features on our product website at

http://www.cee-systems.com.

What is GalileoTerminal? GalileoTerminal has been designed for travel agents who may need to change travel arrangements in

the Galileo™ or Apollo™ system at anytime from anywhere. It is a unique application for accessing

the Galileo™ or Apollo™ system using a standard internet browser. The first version of this product

was released in 2003 and since then our product has been upgraded several times to fulfill our

clients’ needs. All current contract conditions between the agency and Travelport GDS remain the

same while using GalileoTerminal.

Who is GalileoTerminal most suitable for? GalileoTerminal provides any agency with all necessary tools for proper flight tickets booking and

handling reservations, fare quoting, issuing/reissuing and refunding tickets. It is an ideal full-value

tool for accessing the Galileo™ or Apollo™ system from an office computer, personal computer, iPad,

an Android tablet or from anywhere the internet is accessible. In addition, travel agents who are “on

the road” most of the time will find GalileoTerminal the most useful application thanks to the

possibility of booking and finalizing their customers’ travel requirements remotely.

Security • Connection from agent’s browser to GalileoTerminal servers uses the SSL encryption.

• Connection from GalileoTerminal servers to the Galileo™ or Apollo™ host servers uses

secured leased lines.

• GalileoTerminal applies several security methods with a two-password combination against

an unauthorized usage.

• GalileoTerminal account is locked when login fails 5 times, and the Country Administrator is

informed about it via GalileoTerminal Mail.

Upgrades All GalileoTerminal users are using the most up-to-date version of our product. New versions are

loaded seamlessly and GalileoTerminal distributors/users are informed about new enhancements via

Newsletters that are issued on a regular basis.

http://www.cee-systems.com/


GalileoTerminal features GalileoTerminal contains the following major features. (NEW) indicates that the feature is new in

version 4.2.

Getting Started • The simplicity of implementation. No installation and no special software required.

• GalileoTerminal is accessed as simply as you access other websites; all you need is an access

to the internet and a web browser.

• Fully automated online provisioning and billing.

• GalileoTerminal allows users to use the same commands as in Focalpoint™.

• GalileoTerminal works directly with ClientIDs and Sign-ons defined for specific agency (PCC)

within the Galileo™ or Apollo™ host. This means that all host configuration

settings/restrictions are applied for the GalileoTerminal access.

Terminal window • A full-featured terminal window is emulated where host commands and replies are displayed

in the same window.

• Full support for editing all host masks and full support of TAB key.

• Multiple terminal windows enabled.

• Host commands and replies history scrollable in the terminal window.

• Unique GalileoTerminal transaction for 3 and 2-line availability.

• Highlighted host responses for selected areas.

• Clickable highlighted host responses for selected areas. (NEW)

• Several color schemes and terminal window sizes to choose from.

• Local print support.

Context window • Switchable working areas.

• Commands history (including the host mask).

• Quick navigation within history commands using CTRL+ARROW keystroke.

• Sequence of history commands can be selected and resent to the host automatically.

Shortcuts window • User’s own and office shortcuts (hot keys) for time consuming or routine host commands.

• User’s own and office shortcuts (hot keys) for command sequences.

• User-friendly and intuitive shortcuts editor.

Links editor window • User-friendly and intuitive editor of My Links portion of the main menu.

Calendar window • Simple calendar for agent’s quick orientation.

Workspace organization • Dynamic control of windows with different layouts predefined to optimize the windows size

and positions within the workspace.

Travelport ViewTrip™ interface • Just one click for actual reservation to be opened in a new window in Travelport ViewTrip™.


Itinerary support • Just one click for actual or last ticketed reservation to be formatted and ready to be copied,

printed out or emailed.

• Itinerary can be built based on entered record locator as well.

• Information displayed in the itinerary can be selected by the agent; available parts are:

header, passenger, air segments, non-air segments, ticket info, fare and footer.

• HTML formatted text can be entered as an additional comment to the itinerary.

• HTML and TEXT format of the itinerary supported.

• Different formats of email supported.

• Itinerary options for: consultant name, URL of the agency logo placed to the itinerary, footer

text, sender name, sender email address, default itinerary format.

• Passenger email address is retrieved from the PNR Email element automatically.

GalileoTerminal Short Message Service (SMS) • Itinerary and ET Information can be sent to the client via SMS.

• Plain text SMSes are supported as well.

GalileoTerminal Interface Record (GTIR) • Information about issued tickets is stored after each TKP transaction on the GalileoTerminal

server in an XML-formatted file.

• GTIR file can be uploaded automatically to the agency ftp server at the same moment.

• GTIR can be built and downloaded for every reservation even if it is issued outside

GalileoTerminal.

• Any record can be easily downloaded from GalileoTerminal server using a simple form.

• GTIR files are ready for further robotic processing by agency’s Back-Office or accounting

systems.

GalileoTerminal eTracker • GalileoTerminal eTracker module follows the design and functionality of the widely known

Travelport e-Tracker™.

Mail • Internal GalileoTerminal Mail functionality available to all users.

• HTML format, attachments available.

• Quick and efficient channel for Helpdesk broadcasts, promos, ads etc.

Value limit • GalileoTerminal provides the Country and Agency Admin with complex control over the

amount of tickets issued by the given agency.

User profile • Terminal window behaviour, Sales report and eTracker related settings, GalileoTerminal

documents – Direct print switches. All can be maintained in the Settings.

• Language selection, password changes, itinerary and GTIR auto-upload options, SMS service

and Value Limit settings can be adjusted in their relevant sections.

• Subscription – tool for online payment for the GalileoTerminal usage.


Top header links • Editable on three different levels:

o Galileo Administrator level – displayed to all GalileoTerminal users worldwide

o Country Administrator level – displayed to all GalileoTerminal users within a specific

market

o Agent level – displayed to specific agents only (My links)

Documents compiled by GalileoTerminal • Itinerary, Agent Coupon, Credit Card Charge Form, Refund Notice can be printed out from

GalileoTerminal even if there is no linkage or Galileo Print Manager available.

Sales Report to File • The data from Sales report can be stored in a file by using the FILE-SR command in the

terminal window. The file format can be selected in My profile – Settings – Report format list

box (please see My profile paragraph below for details).

Administration tools • Logs and statistics available for each GalileoTerminal access

• Four levels of GalileoTerminal access:

o GalileoTerminal Administrator

o Country Administrator

o Agency Administrator

o Agent

Graphical seating • Graphical user interface for easier seat selection


Introduction to GalileoTerminal usage

How to start Just open your internet browser and type www.galileoterminal.com on the address line. Enter the

GalileoTerminal username and password.

If you don’t have a GT account yet, you can create an account using the create account link displayed

in the login form. Alternatively, you can ask your Travelport representative (our dealer) for an

assistance.

http://www.galileoterminal.com/


The default layout of GalileoTerminal windows will appear. You can open/close any window by

clicking on the desired icon at the panel on the left side and arrange all windows within

GalileoTerminal workspace as it suits you the best. There are several predefined layouts to optimize

your work space. Look for this icon

at the panel on the left.

Then, you just sign-on to the Galileo™ or Apollo™ system in the same way as in Focalpoint™ and use

the same type of entries as you do normally when working with the Galileo™ GDS or Apollo™ GDS.


Control panel, work area and windows description Following is a full description of all windows available within the GalileoTerminal

workspace. All the windows can be opened/closed by clicking on the dedicated button in

the control panel displayed on the left side.

New terminal window

Working within the terminal window is the same as in Focalpoint. There are a few

enhancements specific for GalileoTerminal. The 2 and 3-LINE AVAILABILITY. Enter 2A or

3A instead of A while asking for the availability display and you will get two or three

lines of reply for each flight. It means that all booking classes with their status are

visible. No more additional entries are necessary. You can setup multiline availability as a default in

the profile settings (see below). The system response is highlighted for quicker and easier

orientation.

Up to 12 last commands and replies can be stored in the terminal window’s history and are available

for scrolling.


Clickability (NEW)

Highlighted parts of the host response with different background color are also clickable. For

example, the booking classes in the availability response:

When the mouse cursor changes into the ‘hand cursor’, an action can be initiated by clicking.

The host responses that are clickable:

• Availability – click on the highlighted booking class initiates the short sell command (eg. N1J1),

the number of sold seats is controlled by the select box displayed at the bottom of the terminal

window. This box can be also used for the availability calls for one day ahead and one day back:

• Fare display – different parts of the FD response can be clicked to get detailed information:

• Price – fare rules category 16 (penalties)

• Fare basis – complete fare rules

• Booking class – detailed booking class information with optional selection for

secondary carrier

• Advance Purchase – advance res/ticketing information

• Min/Max – Minimum / Maximum stay information

• Seasons – seasonality information

• MR – Mileage and or Routing information

• DT – Day / Time Restraints information

The meaning of the window toolbar icons in the upper right site is as follows:

For color scheme selection

For terminal window size changes

For inserting/overwriting mode switch

For local print of the window content


Context

Context window allows agents to quickly change working areas by clicking on the SA:, SB:, SC:, SD: or

SE: field. The current working area is always highlighted. The last command is displayed next to the

field name.

There is a list of all history commands (up to 50). You can resend any of them simply by double-

clicking on it. You can also select a block of commands with SHIFT (coherent) or CTRL (incoherent)

key to sequentially resend all of them. The CTRL+ARROW keystroke helps you to move within sent

commands.

The size of the Context window can be adjusted.

Calendar

A simple calendar is opened/closed in the GalileoTerminal window while clicking on the Calendar

icon of the control panel. The size of the calendar can be adjusted.


Shortcuts

Click on the Shortcuts icon of the control panel and the Shortcuts panel will open. The highlighted

click buttons are those with automatic Send option checked.

Click on the pen icon to open the Shortcuts editor.

The meaning of form fields is as follows:

My Shortcuts - Displayed and available to given agent only

Office Shortcuts - Displayed and available to all agents within the agency

Shortcut - Press the desired key or key combination (for example Ctrl + K) to fill in this field

Title - The shortcut title will be shown on the Shortcuts panel

Command - String to be typed in the terminal window when the shortcut is pressed or clicked

on from the Shortcuts panel

- Multiple commands can be entered if split by the “|” character

Send - The command string is sent to the host automatically when the shortcut is pressed

or clicked on from the Shortcuts panel.

By using this icon , you can very easily rearrange the items on the screen.


Layout

The layout button optimizes the work area. There are several predefined layouts available that

organize the windows that are actually open in the most effective way.


Header description There are two basic header types with different height.

1. Standard one

2. Narrower one

The icon on the left site switches the default header to a more compact one. This is useful for

displays with lower resolution. The header type and design are automatically adjusted also when the

size of the browser window changes.

Top header Links There are internet links displayed in the top middle part of the header. These links are editable on

three different levels: Galileo Admin (displayed worldwide), Country Admin (displayed within the

market) and Agent (My links – displayed to a given user only). Top header links are gathered and

accessible through an icon in a narrow version of the header.

Header controls Header controls are located next to the information about the user and the agency.


Account preferences

Profile settings, Password, Itinerary, GTIR, SMS, Value limit, Subscription are the options

that can be modified through the account preferences button.

Profile Settings

• Email - email address assigned for the given account. It can work as a

username as well when a preferred username was not specified by

the agent during the registration.

• Choose your language - for language preferences.

• Pages of history - to set the number of pages stored as scrollable in the terminal

window.

• Emulate P-HMPR - to enable the automatic print of Sales report even if there is no

linkage or Galileo Print Manager available. GalileoTerminal builds a

printer output from the screen replies of the host while P-...

command is entered. Then a compiled output is sent to the local

printer. Having this feature off, a regular output is sent to the linked

printer GTID. Supported commands are P-HMPR, P-HMPP, P-HMPS,

P-HMPR*E.

• Availability lines - to set the default availability format.

• Report format - to choose the format of the Sales report file. The file is generated by

the GalileoTerminal when the FILE-SR command is entered in the

terminal window. See Tips and Tricks for a proper syntax. User is

asked by the browser if it should be opened or saved.

• XML report columns - to choose the columns to be shown in Sale report file.

• eTracker lines per page - to set up the number of lines displayed in the eTracker report. This

item is available only when the eTracker module is turned on.

• Direct print - to select what documents are compiled by GalileoTerminal and

offered to be printed out when the TKP command is entered

(itinerary, agent coupon, CC charge form) or a refund is done (the

refund notice).


Password

for GalileoTerminal access password changes. Password has to consist of at least 6 characters.


Itinerary

Several itinerary options can be set up. Selected options apply for all future itineraries requested

using a particular GalileoTerminal access.

Those are seven options affecting the itinerary appearance:

Logo URL: - for URL address of the agency logo which should be placed in the itinerary

Footer text: - for any free-form text the agency wants to display in the itinerary

Consultant Name: - for the name of the agent taking care of the reservation

Sender name: - for the name to be displayed as the sender of the email with the itinerary

Sender email: - for the email address to be displayed as the sender of the email with the

itinerary

Visible blocks: - define what parts of the itinerary are displayed

Default format: - HTML or TEXT format of the itinerary can be selected


GTIR

The auto-upload of the GTIR file is controlled from here.

The following table with the GTIR auto-upload settings is displayed. The GTIR automatic upload

checkbox controls whether GTIR is uploaded automatically after the TKP transaction, or not. If this

box is checked, proper values of the FTP server of the agency have to be entered into the value fields.

If the auto-upload fails, all agents within the given agency are informed about it via a GT Mail

message. The message contains a detailed description of the error.

SMS

SMS service statistics and maintenance are handled from this site.

In the SMS options, the GalileoTerminal user can:

• Monitor the use of the SMS service and credit balance within the agency as well as SMS prices in

available countries.1

• Buy credit for SMS service via the integrated online payment gateway.2

• Adjust name and signature of the sender - details that are added to every SMS automatically.

1 This is enabled for GalileoTerminal accounts with Administrator access level only. 2 This is enabled for GalileoTerminal accounts with Administrator access level only.


Value limit

The summary of the credit balance for tickets being issued, sorted by agent and carrier. Please see a

detailed Value limit description in the Administration section further in this document.

Subscription

This page shows validity of the given GalileoTerminal account, if it is set up. Agent can prolong the

validity online by paying the displayed amount through the integrated payment gateway. When the

payment is successful, the validity is extended immediately. The table shows the history of the

payments.


Link editor

The link editor is opened when the link button on the right site of the menu is clicked. A very intuitive

form is available for comfortable work with links.


Mail

GalileoTerminal Mail has been developed to allow the GalileoTerminal or Country Administrator to

send announcements to GalileoTerminal users. These announcements can be about new

functionalities, planned trainings, planned system outages, advertisements, reminders etc.

GalileoTerminal Mail can be used by all GalileoTerminal users.

The Country Administrator can send global emails to all agents within a specific market. The

Administrator can also address GalileoTerminal users within specific agency only. Or just a single

GalileoTerminal user can be addressed.

The Agent can address the message to Country Administrators within a respective market. The

Country Administrator can address the message to the Galileo Administrator.

An HTML WYSIWYG editor is available for composing the mail, and you can enclose attachments3.

Click on the Mail icon to open the mailbox. A similar screen to this one will be opened.

Click on the link in the Subject column to see the email’s content. Click on Remove if you wish to

delete the email.

A similar form is available for sent emails. Just select Sent in the list box.

3 This is enabled for GalileoTerminal accounts with Country Administrator access level only.


To write a new mail, select Write mail. Just choose user from the list, type in the Subject and Body of

the email and click on the Send button. Here’s an example of the filled in form:

Logout

The button for logging out from the GalileoTerminal application.


Main GalileoTerminal menu The main GalileoTerminal menu is located at the right side of the standard header.

If the narrower version is in place, links are gathered and available through this button

ViewTrip There is an interface to Travelport ViewTrip™ application directing the GalileoTerminal user to

Travelport ViewTrip™ website, if the user clicks on the ViewTrip item in the main menu. The actual

reservation opened in GalileoTerminal is then retrieved and displayed on the Travelport ViewTrip™

website.

Itinerary If the GalileoTerminal user wants to provide passengers with an itinerary, then the Itinerary item in

the main menu should be used. The itinerary can be copied into a file, printed out or sent to the

passenger’s mailbox. Itinerary and ET information can be also sent to the passenger’s mobile phone

via an SMS text message.4

Clicking on the Itinerary item can lead to three different situations:

• If there is no actual reservation retrieved in the terminal window and there has never been any

ticket issued from this GalileoTerminal account, then a search form followed by a blank page is

displayed.

• If there is no actual reservation retrieved in the terminal window but there was a ticket issued from

this GalileoTerminal account, the itinerary is built from the record stored during the last ticket

issuance.

• If there is an actual reservation retrieved in the terminal window, the itinerary is built based on the

actual data retrieved from the host online.

There is always a note explaining for which reservation and from which source the itinerary was built.

4 GT SMS service is not available to all GalileoTerminal users by default. The service can be turned on for an agency upon request. Please address your interest to your nearest GalileoTerminal distributor or to us at [email protected].

mailto:[email protected]


Below is a description of the controls from the top of the itinerary page:

Record locator: - every reservation available for the agency’s PCC can be retrieved and an

itinerary can be built

Format: - the desired format of the itinerary (HTML or TEXT)

Find - initiates itinerary retrieval based on the given record locator

Email: - email address where the itinerary is to be sent to and the format of the email;

the passenger’s email address is retrieved from the PNR Email element

(**EMAIL ADDRESS EXISTS**) automatically

Send - sends itinerary to the entered email address

Options - further options for the appearance of the itinerary at a unique site

Comment - a free HTML-formatted text can be added to the itinerary;

- the position of the comment in the itinerary can be either between the logo

and the body, or between the body and the footer;

- there is an intuitive HTML WYSIWYG editor available to help the agent to add

a desired content in a desired design

Print - sends the itinerary to a local printer

Print charge form - this button is available when a credit card has been used to pay for the given

reservation


SMS - a new site is displayed with pre-filled SMSes with itinerary and ET information

Where:

• Client number is the passenger’s phone number to which the SMS is going to be sent. The

client phone number is taken automatically from the reservation when it is entered into the

Phone field in this format: “P.PRGM*42011223344”. If it’s not in the reservation, the agent

has to type the number manually.

• Sender name will be displayed as the sender of the SMS.

• Itinerary box shows a pre-filled itinerary while ET for passenger shows pre-filled ET

information for the specified passenger. ET information is not shown, if the ticket has not

been issued for the given reservation yet.

• The Send Itinerary or Send ET button generates the SMS message.

Both pre-filled messages can be modified manually. Please read the Send SMS from terminal window

topic to learn how to generate an SMS directly from the terminal window.


GalileoTerminal Interface Record (GTIR) For the back-office and accounting purposes, GalileoTerminal provides agencies with XML-structured

records of all ticketed reservations. The records are created at the moment of the TKP transaction

(parameterized TKP entries are also covered) and stored on GalileoTerminal servers. Tickets issued by

the agency outside GalileoTerminal (via Galileo Desktop, Smartpoint, etc.) are processed during the

nightly maintenance, and relevant GTIR records are created.

All records are available for the agency via a simple form under the GTIR item of the main menu.

GTIR can be retrieved for a unique reservation, by the Record Locator or by a list of reservations that

can be used for selection of reservations for the download.

Auto-upload of the GTIR file

GTIR can be uploaded to the agency’s server automatically. Please see GTIR settings in the account

preferences within the header controls described above.

More sophisticated and robotic methods can be used for GTIR downloads. Please contact us at

[email protected] directly for details you are interested in.



GalileoTerminal eTracker The GalileoTerminal eTracker module allows GalileoTerminal users to check the status of all coupons

issued through GalileoTerminal within the agency’s PCC. If GTIRs are collected also for reservations

issued outside GalileoTerminal, all tickets issued by the agency can be followed in GalileoTerminal

eTracker.

In the search form, the user can set up the selection parameters. Once the request is processed, the

results are displayed in a clear table. The status is updated on a regular basis as well as upon request

by clicking on the ticket status. The status of all displayed coupons can be refreshed by clicking on the

Refresh status of all coupons. You can also retrieve details and void a ticket by clicking on the ticket

number and then the Void button. You can also initiate the refund from the page with the ticket

detail. ET reports can be printed out or exported either in a CSV- or XML-formatted file.

GalileoTerminal eTracker is not available to all GalileoTerminal users by default. The module can be

turned on for an agency upon request. Please address your interest to [email protected].

Ticket detail:



Administration This item of the main menu is displayed only to GalileoTerminal users with Agency Administrator

level of access.

Users

This sub-item can be used for basic maintenance of GalileoTerminal profiles within the agency.

The Agency Administrator can display the list of all GalileoTerminal accounts defined under the

particular agency by clicking on the Users item.

The details of the particular account are displayed when the blue pen in the Type of action column is

clicked.


GalileoTerminal account details:


Some of the parameters are displayed for information only (Name of the user, Username, Signing

Code, ClientID), while the others can be modified:

• Password - for password reset purposes

• Active - to activate locked/frozen accounts

• Language - the language of the GalileoTerminal front end

• Pages of history - the number of pages stored in the terminal window (max. 12)

• Default format - the default format of the itinerary

• Report format - the format of the Sales Report file

• Email - the agent’s email associated with this account

• Consultant Name, Sender name, Sender email, Visible blocks - displayed on the itinerary

• eTracker lines per page – controls the number of records shown on one site

• Modules

o Emulate P-HMPR - to compile a Sales Report printer output when Galileo Print

Manager is not available

o - INSMEA - an interface to MidEast Assistance International - insurance

company


Value limit

You open the Value limit settings page by clicking the Value limit sub-item.

At this maintenance page, the Agency Admin can:

• decide whether the credit should be given back if the ticket is refunded (using the check box

at the top of the site)

• define the currency used for the fare quote by the given office (this currency will be initially

set up by the Country Admin)

• set up the critical value of the credit for the GT Mail notification (GT will generate the GT

Mail if credit is less than the specified critical value)

• add the credit to the agency (the credit first has to be assigned as the default one and then it

can be dedicated to the agent and/or the carrier)

• check the move of the credit balance in the History


• assign and remove the credit to/from the given airline

• assign and remove the credit to/from the given agent

A GalileoTerminal user with the Agent level of access can open the summary of the credit using the

Value limit sub-item in the account preferences in the header controls. Please see the header

controls section above.

Administration items available to Country Admins only

The Agencies and Statistics sub-items of the Administration item of the main menu are displayed only

to GalileoTerminal users with the Country Administrator level of access. These links can be used for

basic maintenance of the agency’s set-up as well as for the view to the statistics. If you are a Country

Administrator and you need more information, please contact us at [email protected].



Send an SMS from the terminal window GalileoTerminal SMS Service allows the agent to send an SMS directly from the terminal window.

There are several ways how to do it:

With message preview

• A unique GalileoTerminal command ensures that the SMS will be compiled and displayed in

the terminal window for a visual check.

• Examples of commands for SMS compilation:

• SMSET/P1 – an SMS ET is compiled for the passenger 1 from a recent PNR

• SMSIT – an SMS Itinerary is compiled for the recent PNR

• SMS/textofmessage - compiles a free text message for the number from the PNR

M* element

• SMS420603332233/textofmessage - compiles a free text message for the typed

phone number

• SMSET/P1/420603332233 - compiles an SMS ET for the passenger 1 to be sent to

the typed number.

Without message preview

• If the SENDSMS command is used, the SMS message can be generated immediately without

a previous display. All mandatory fields have to be filled in. It means that the passenger

phone number must be included in the PNR from where GalileoTerminal can retrieve it, or it

has to be specified by the agent in the entered command. The value for the Sender field is

taken from the SMS options in the My profile item in the main menu.

• Examples of direct commands for SMS generation:

• SENDSMSET/P1 – an SMS ET for the passenger 1 is sent for the recent PNR

• SENDSMSET/P1/420603434861 - sends an SMS ET for the passenger 1 to the

entered phone number

• SENDSMSIT – an SMS Itinerary is sent for the recent PNR

• SENDSMS/textOfMessage - sends a free text message for the number from the

PNR M* element

• SENDSMS420603112233/textOfMessage - sends a free text message for the

typed phone number

The client phone number is taken automatically from the reservation when it is entered into the

Phone field in this format: “P.PRGM*42011223344”. If it’s not in the reservation, the agent has to

type the number manually.


Tips and Tricks • A double-click on the history host command in the context window automatically sends the

command to the host.

• A sequence of entries can be typed directly into the terminal window. Each command has to

be separated by the “|” character.

• Highlighted shortcuts are immediately sent to the host, others need to be transmitted by the

Enter key.

• An empty line is not sent to the host by pressing the Enter key.

• The layout of all opened windows within the GalileoTerminal workspace is stored when you

log off.

• An unlimited number of terminal windows can be opened.

• The data from Sales report can be printed out even if there is no linkage or Galileo Print

Manager available. GalileoTerminal will compile a printer output for you (please see the

Account preferences paragraph above for details).

• The data from Sales report can be stored in a file using the FILE-SR command in the terminal

window. The format of the stored file shall be selected in Account preferences – Settings –

Report format list box (please see the Account preferences paragraph above for details).

The syntax of the command is:

• FILE-SR/PCC/DDMMM-DDMMM/CU-XXX/YY

• where:

• PCC – is the PCC of the branch

• DDMMM-DDMMM – is the date period (32 days in the past when any ticket was issued is

the maximum) OR you can enter MMM1 for the first half of the month or MMM2 for the

second half of given month (e.g. FILE-SR/MAY2/EK)

• CU – is the currency parameter

• XXX – is the currency 3-letter code

• The shortcut combination CTRL+W clears the content of the active terminal

window and CTRL+S clears the content of all opened terminal windows.

• The +J entry returns a Client ID mapped to the actual GalileoTerminal

account and displays it in the terminal window.

• The shortcut that automatically sends the host Signon and password can look

like this: SON/ZKG|PASSWORD?WINTER1

• YY – is the airline 2-letter code


• SEAT command entered in terminal window opens the graphical user interface for easier seat

assignment (NEW)


Appendix 1

The list of key combinations and relevant actions that are supported by the active terminal window:

- Ctrl+C - Copy the text to clipboard.

- Ctrl+V - Paste from clipboard.

- Alt+PageDown - Append SOM.

- Ctrl+Up - Previous history command.

- Ctrl+Down - Next history command.

- Ctrl+W - Clear the active terminal window.

- Ctrl+S - Clear all terminal windows.

- Ctrl+3 - Move to (activate) the terminal window 3.

- Up, Down - Move cursor one row up or down.

- Left, Right - Move cursor one character left or right.

- Home - Move to the previous SOM.

- End - Move to the last non-space character in the current row.

- PageUp - Scroll one page up.

- PageDown - Scroll one page down.

- Tab - Move cursor to the next tab stop.

- Enter - Send the command (everything from the current cursor position back to the

nearest SOM).

- Backspace - Delete the previous character.

- Delete - Delete the character at the cursor.

- Insert - Toggle insert / overwrite mode.