galileo guide idiomservice.idiom2.net/doc/galileo_guide_idiom.pdf · vendor record locators and...
TRANSCRIPT
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Jul-12 www.travelport.com/ch
GALILEO
Guide
Idiom Travelport Switzerland AG Training Services Tel: 0844 425 453 Email: [email protected]
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SUMMARY
Idiom
What is Idiom? ........................................................................................................... 2
Step by step itinerary creation ................................................................................... 3
Language / Style ........................................................................................................ 5
Examples ................................................................................................................. 6 German/Condensed ....................................................................................................... 6 French/Leisure ................................................................................................................ 7 Italian/Professional ......................................................................................................... 8
English/Condensed ......................................................................................................... 9
User Preferences ..................................................................................................... 10
Create a new Header / Footer / Remark ................................................................. 11
Modify an existing Header / Footer / Remark .......................................................... 13
Delete an existing Header / Footer / Remark .......................................................... 15
Change preferred Header / Footer / Remark........................................................... 17
Action ....................................................................................................................... 19
Edit ........................................................................................................................ 19
PDF ....................................................................................................................... 21
Mail ........................................................................................................................ 22
Word ...................................................................................................................... 24
Shortcuts.................................................................................................................. 26
Finishing itineraries .................................................................................................. 28
Save itineraries...................................................................................................... 28
Mail itineraries ....................................................................................................... 30
Print itineraries ...................................................................................................... 32
Page Setup ............................................................................................................ 33
Print Preview ......................................................................................................... 34
“Idiom” Update ......................................................................................................... 35
Version ..................................................................................................................... 37
Help ......................................................................................................................... 38
Quit Idiom ................................................................................................................ 39
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Galileo Quick Reference Idiom
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What is Idiom?
“Idiom” is a Galileo Desktop add-on solution that allows you to display, edit and print customer itineraries. Through the use of a simple, user-friendly interface, travel consultants have access to 3 itinerary styles (Condensed, Leisure & Professional) that may be individually customized and/or supplemented with header-, footer- and remarks information to suit the corporate identity and business needs. All itinerary styles are available in 4 different languages (German, French, Italian and English).
“Idiom” includes the following itinerary information:
Flight / Ground / Journey times
Aircraft types
Frequent flyer details
In-Flight services
Terminal details
Seating request details
Special service request
Car vendor address / Phone information
Hotel address / Phone information
Associated / Unassociated remarks
Vendor record locators and Galileo booking reference details
NOTE: These features are depending on the chosen itinerary style.
“Idiom” allows generating the customer itinerary in a few easy steps. The interface is very intuitive. It is remembering your preferred itinerary style, your preferred language and your agent name. This makes the creation of itineraries the easiest ever been.
NOTE: “Idiom” works also with an “unfinished” Booking File (e.g. only Flight Segments, only Car Segments or only Hotel Segments). This can be extremely useful when you want to make a quick offer by mail to your customer!
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Step by step itinerary creation
Customer itineraries are ready in a few seconds. Simply follow this routine:
1. Retrieve the “Booking File” or the “unfinished itinerary Data” in “Galileo Desktop-Terminal Entry Window” or in “Viewpoint™”:
2. Click on the “Idiom” button:
3. Click on the desired itinerary style:
4. Click on the desired language:
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5. Select, or change the predefined Headers, Footers and Remarks:
6. Your itinerary is displaying in the “Converted Bookingfile” area:
7. Now you can save, mail, print or amend the itinerary
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Language / Style
“Idiom” offers itineraries in 4 languages and 3 styles:
To change language or style simply click on the buttons wanted. The itinerary is changed immediately (example “FR”):
You have the possibility to add, delete or modify the content of any itinerary style or language using the “Edit”, “Mail” or “Word” button (see page 19).
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Examples
German/Condensed
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French/Leisure
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Italian/Professional
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English/Condensed
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User Preferences
Click “Tools” & “Personal” in the menu bar:
Here you can define the default “Agent Name”, “PNR style”, “PNR language”, “Conversion saving location”, “Conversion saving format”, “MS Word” version, ”MS Outlook” versions, “PDF-Printer”, “Header”, “Footer”, “Remark”, and your “Print Margins”:
When finished click “Apply” and “OK” to save your preferences.
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Create a new Header / Footer / Remark
If a “Header”, “Footer” or “Remark” is already selected, change to “….”:
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Now Click “Tools” & “Headers”, “Footers” or “Remarks” in the menu bar:
Enter the new “Header Name”, new “Footer Name” or new “Remark Name” in the text field and click “OK”:
Replace and format the given Text as you need (“Header” example):
When finished click on the “Save” and the window is closed:
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Modify an existing Header / Footer / Remark
Select the “Header”, “Footer” or “Remark” you want to modify:
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Now Click “Tools” & “Headers”, “Footers” or “Remarks” in the menu bar:
Replace and format the existing Text as you need (“Header” example):
When finished click on the “Save” icon and close the window:
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Delete an existing Header / Footer / Remark
Select the “Header”, “Footer” or “Remark” you want to delete:
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Now Click “Tools” & “Headers”, “Footers” or “Remarks” in the menu bar:
Click the “Delete-sign”:
The deleted “Header” is removed from the “Header” selection:
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Change preferred Header / Footer / Remark
If you have defined more than one “Header”, “Footer” or “Remark” you can change them via the drop-down menus.
Click on the drop-down arrow on “Header”, “Footer” or “Remark” to switch between the available choices.
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The text is replaced immediately (“Header” & “Footer” example):
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Action
Edit
If you wish to beautify (e. g. changing, correcting or adding) your itinerary directly in “Idiom”, simply click on “Edit” in the “Action” area (this function is available for all “Idiom” users!):
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Now you can make your amendments directly in the “Converted Booking File” area:
When finished beautifying, click on “Edit” again.
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If you wish to create a “PDF” document using a local “PDF-creator/printer”, simply click on “PDF” in the “Action” area (this function is only available, if you have defined a “PDF printer” under “User Preferences” (see page 10):
“Idiom” opens the locally installed “PDF” procedure:
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If you wish to modify the itinerary directly in “MS Outlook”, simply click on “Mail” in the “Action” area (this function is only available, if you have defined a “MS Outlook” version under “User Preferences” (see page 10):
Note: All email addresses entered as “MT.” & “P.ZRHE*…” fields in your Booking File are copied into the “To-Field” of “MS Outlook”.
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“Idiom” opens your locally installed “MS Outlook” application and inserts the itinerary into the email text area: Example without email address in Booking File:
If needed, the text can be corrected, supplemented or deleted. To send the itinerary add the receiver address under “To…” and click “Send”. Example with email address stored in “MT” and/or “P.ZRHE” in Booking File:
If needed, the text can be corrected, supplemented or deleted. Click “Send” to send the itinerary.
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Word
If you wish to modify the itinerary directly in “MS Word”, simply click on “Word” in the “Action” area (this function is only available, if you have defined a “MS Word” version under “User Preferences” (see page 10):
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“Idiom” opens your locally installed “MS Word” application and inserts the itinerary into a new document:
If needed, the text can be corrected, supplemented, deleted, saved, mailed, etc.
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Shortcuts
Instead of clicking the functional buttons with your mouse, you can use the following keyboard shortcuts:
ALT
ALT+E Start the “Edit” procedure (see page 19)
ALT+P Start “PDF” procedure (see page 21)
ALT+M Start “MS Outlook” procedure (see page 22)
ALT+W Start “MS Word” procedure (see page 24)
ALT+L Change the “Language” of the itinerary (see page 5)
ALT+S Change the “Style” of the itinerary (see page 5)
ALT+F Open “File” menu
ALT+T Open “Tools” menu
ALT+I Open “Info” menu
ALT+H Open “Help” menu
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Instead of clicking (some) of the text editing buttons in the “Header-“, “Footer-“ & “Remarks”-windows, and as well as in the “Edit”-function in the “Converted Booking File area” you can use the following keyboard shortcuts:
CTRL
CTRL+A Select the complete text
CTRL+C Copy
CTRL+V Paste
CTRL+X Cut
CTRL+Z Undo
CTRL+Y Redo
CTRL+B Bold
CTRL+I Italic
CTRL+U Underline
CTRL+F Find
CTRL+K Set link (for e.g. email-address, URL - not useful for printing)
CTRL+P Print
CTRL+Home Go to first line of the text
CTRL+End Go to the last line of the text
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Finishing itineraries
Save itineraries
To save your itinerary locally, click “File” & “Save AS…” in the menu bar:
“Idiom” opens the “Save Current PNR View” window with the predefined saving location, the Booking File reference as “File Name” and the “Save as type:” defined under “User Preferences” (see page 10).
If the saving location, the file name and the save format are correct, click save.
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If you want to change the “Save in” location click on the drop-down arrow under “Save in” and select the new location:
If you want to change the “File name”, overwrite the name under “File name”:
If you want to change the “Save as type:” click on the drop-down arrow under “Save as type” and select the new type:
When finished with the changes click “Save”:
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Mail itineraries
To mail the itinerary without making changes, click “File” & “Mail” in the menu bar:
“Idiom” opens your locally installed mail application and inserts the itinerary as “HTML” attachment:
Note: All email addresses entered as “MT.” & “P.ZRHE*…” fields in your Booking File are copied into the “To-Field” of your local mail application.
Example without email address in Booking File:
If needed, the text can be corrected, supplemented or deleted. To send the itinerary add the receiver address under “To…” and click “Send”.
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Example with email address stored in “MT” and/or “P.ZRHE” in Booking File:
If needed, the text can be corrected, supplemented or deleted. Click “Send” to send the itinerary.
Note: The language of the predefined text is displayed according to the defined itinerary language (see page 5).
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Print itineraries
To print your itinerary, click “File” & “Print…” in the menu bar:
“Idiom” opens the “Print” window where you can select your desired printer. When finished selecting, click “Print” to issue the document.
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Page Setup
To change the printing options of your itinerary, click “File” & “Page Setup…” in the menu bar:
“Idiom” opens the “Page Setup” window where you can set your printing options (e.g. paper size, paper orientation, background colors, shrinking, page margins, header and footer):
When you are finished with the “Page Setup”, click on “OK” to save the data.
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Print Preview
To check the content of the printout before printing, click “File” & “Print Preview” in the menu bar:
“Idiom” opens the “Print Preview” window where you can see what the printout will be look like.
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“Idiom” Update
In order to always have the latest data (such as Aiport Names, Airline Names, Aircraft types, etc.) it is essential, that you run this update on a regular basis on each workstation where you work with “Idiom”. Proceed as follows: 1. Open “Galileo Desktop” and switch into “Viewpoint”:
2. Click the “Web” Button:
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3. Select “Utilities” and then “Click here to refresh your tables”:
Attention: “Galileo Desktop Remote” users must not perform these updates!
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Version
To check what “Idiom” Version is active, click “Info” & “Version” in the menu bar:
“Idiom” opens the “Info” window where you can see the latest Product Version:
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Help
To access the online “Idiom” guide, click “Help” in the menu bar:
“Idiom” opens a copy of this “Idiom” guide:
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Quit Idiom
If you want to leave “Idiom” you have 2 possibilities:
1. Click “File” & “Quit” in the menu bar:
2. Click on the “X” in the top-right corner:
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