gain insight into - oracle...• 12.2.1 uptakes a newer version of chart types. • older versions...

Gain Insight into Integration and Improve Operational Intelligence

Simone Geib Director, Product Management Lloyd Williams Senior Principal Product Manager Cloud Integration, SOA October 28, 2015

Oracle Confidential – Internal/Restricted/Highly Restricted Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Oracle Confidential – Internal/Restricted/Highly Restricted 3


Oracle Cloud Platform

4

DATA MANAGEMENT

IT OPERATIONS MANAGEMENT

IDENTITY MANAGEMENT

CONTENT & PROCESS

APPLICATION DEVELOPMENT

INTEGRATION

MOBILE

BUSINESS ANALYTICS


Session Agenda

Oracle Business Activity Monitoring 12c

Gaining Even More Insight

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Session Agenda



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Oracle Business Activity Monitoring 12c New and Improved Business Activity Monitoring



Why Oracle BAM 12c?

• Unique ability to combine the recent historical data with the incoming data in-memory to product real-time charts

• Support for large numbers of simultaneous users (call center, finance, operations)

• Can process higher volumes of messages (credit card processors, telcos, cable providers, payments, sensor data)

• Ability to see both business and technical data quickly and easily

• “Development” is done by business analysts

• A great deal of flexibility can be given to the end users to change filters and parameters

• Large enterprises need row-level security for the data


Oracle Business Activity Monitoring (BAM) 12c

• Allows the creation of dashboards using any data

• Useful for any type of monitoring for any business for any industry

• It can monitor purely business data for the business users or IT can configure it for monitoring system activity

• It has features that allow it to perform very well and handle a large number of simultaneous users.

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Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal 10

• Very little training required and doesn’t require coding to build dashboards

• Easy for administrators to configure incoming data

• Provides the real-time view of the business data that continually updates without needing to refresh the browser

• Perfect for ‘Operations Center’ use cases

• Pre-integrated with SOA and BPM

• Pre-built dashboards that populate automatically for monitoring composites and processes

• Allows business analysts to build their own dashboards with little or no assistance from IT

• End-users have ability to drill-to-detail, set values for parameters, configure their own filters

Oracle Business Activity Monitoring 12c Value Proposition

Easy To

Use

Native SOA

Integration

Active Real-Time

Dashboards

Empowers

Business

Users


Oracle Business Activity Monitoring 12.2.1 Now Available!

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• 12.2.1 uptakes a newer version of chart types.

• Older versions will be maintained, so that the 12.1.3 charts are still compatible.

Oracle Business Activity Monitoring 12.2.1 New Version of Business Views

“Zoom and Scroll” Views


• Dashboards change automatically without refreshing

• Can retrieve all existing data from the database and start incrementing or use a time window

Oracle Business Activity Monitoring 12c Active Dashboards


Oracle Business Activity Monitoring 12c Tactical Dashboards With Parameters


Oracle Business Activity Monitoring 12c Configure Drilling Through Date-Time Hierarchies


Oracle Business Activity Monitoring 12c Configure Drilling Through Non Date-Time Hierarchies

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 17

Oracle Business Activity Monitoring 12.2.1 New Version of the SOA/BPM Process Analytics OOTB Dashboards


• Pre-built BAM 12c dashboards that are populated automatically by your SOA & BPM 12c implementations

• Simply configure this option in Enterprise Manager (EM) and the data is sent automatically

• Separate “Logical Data Objects” are automatically generated which allows user to easily built their own dashboard using the same data

Oracle Business Activity Monitoring 12.2.1 New Version of the SOA/BPM Process Analytics OOTB Dashboards

You must also be running SOA 12c or BPM 12c and must enable using Enterprise Manager (EM) before the SOA composite or BPM process is deployed!


Sales Monitoring Demo



Sales Monitoring Demo Use Case

• Company wants to monitor sales and view the effectiveness of promotions over time and by region

• Company issues customers promotion codes based upon their loyalty status with unique redemption codes

• Company wants to monitor ‘Grand Opening’ and other sales events in real-time

• Company tracks sales using various types of charts. They use heat maps and geo-maps to clearly see sales by city and region

Oracle Business Activity Monitoring 12.2.1


Sales Monitoring Demo (Real-Time)


Sales Monitoring Demo (Tactical)

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Parameters configured on a business query allow an end-user to easily perform a ‘slice-and-dice’ analysis on a tactical dashboard.


Oracle Business Activity Monitoring 12.2.1 Opaque Query (Preview)

Allows the creation of a more complex query that can still be easily configured by the business analyst.


Oracle Business Activity Monitoring 12c Provides Greater Real-Time Visibility To All Enterprises

Oracle Confidential – Internal 24

International Retailer

• Better Visibility to Supply Chain

• React More Quickly to Delays, Increases in Demand and Changes in Consumer Behavior

Use case:

Better Manage Inventory and Customer Demand

Large Financial Institutions

• Improve Operations, Manage Exceptions & Prevent Fraud

• Enable Business Users To Meet Reporting Requirements

Use case:

Improve Operations & Empower Business Users

Telecommunications Provider

• Gain Visibility into the Number and Types of Outstanding Customer Service Requests

• Ensure Operations are Efficient

Use case:

Provide Better Customer Service

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 25

Demo


Oracle BAM 12c Differentiators

• Real-Time (Check a box to have reports update dynamically in real-time)

• Easy-to-Use (Doesn’t require knowledge of specific technologies)

• Scalable Underlying Infrastructure (WebLogic Clustering and High-Availability)

• Report Caching / Pushes out incremental changes to dashboard

• Extremely Customizable (Customize Titles, Fonts, Colors & CSS Skinning)

• Simple to Integrate with Oracle and non-Oracle products (Standards-based)

• Rich Library of Chart Types


Oracle Technology Network (OTN)

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http://www.oracle.com/technetwork/middleware/bam/learnmore/index.html

Download the new 12.1.3 BP1 VirtualBox that has additional BAM patches already installed and the compatible BAM training from the BAM OTN “Learn More” page.

http://bit.ly/BAM12c


Program Agenda



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• Business owners lack visibility and direct control

• Business owners want to talk in their own language and the business level steps in their processes

• Difficult to get a view of the business across integrations

• Stale data – need a view of the business in real time

• Building custom views requires coding and re-deployment of integrations

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Challenges for Line of Businesses Today


Business / IT Mismatch @ AstraTeq

Bill – Business Owner

Emily – IT Admin

Emily– IT Administrator


Business / IT Mismatch @ AstraTeq

What’s the average daily revenue generated from non-premium escalations this week? I need this today!

4320 JMS messages were sent per hour and they took 67 seconds to process, on average.

Bill – Business Owner

Emily – IT Admin

Emily– IT Administrator


Oracle Real-Time Integration Business Insight Business Analytics: Friendly, Dynamic, Immediate

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• What it does: • Provides real-time analytics for your application integrations – built by the business, for the business with no development required

• Key Features • No modification to deployed applications • Model, collect and monitor business metrics with no IT

• Automatic, intuitive, web-based standard and custom dashboards & reports • Advanced analytics via BAM and OBIEE • Easy to integrate external dashboards to Insight Console

• Benefits • Collect real-time metrics within minutes from initial setup • Insight model can span multiple SOA and/or Service Bus projects to provide a single view of the business


Real-Time Integration Business Insight Product Demonstration



AstraTeq Help Desk Use Case

• Summary

– Heterogeneous help desk solution, using Oracle SOA Suite to integrate • Consumer Mobile App (Customer)

• E-Business Suite (Technician)

• RightNow (CSR)

• Service Virtualization

• Internal Orchestration Services

• External Services

• Goals

– Improve operational efficiency • Understand integration hot spots

• Minimize Escalations

– Establish real time metrics • Track paid support programs

• Measure resolution velocity

• Technician performance

• Identify high-maintenance products

• Surface regional support hotspots


Jamie - Customer – Contacts help desk to report a broken

mobile device

Aaron – Front-line Support Technician – Answers customer questions using answer database – Categorizes problems and collects metadata

Jim – Back-line Support Engineer – Diagnoses technical problems using engineering skills – Categorizes problems and collects metadata

AstraTeq Key Use Case Personas


Solicit Feedback From Customer

- Solicit follow-up customer feedback via RightNow cloud service

SERVICE CLOUD

RightNow

Problem Report Status Updated in App

- Customer notified that problem has been resolved and ticket closed via a mobile notification

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Help Desk Integration Flow

Automated Analysis, Resolution & Sync

- Synchronize all data between EBS, RightNow, and integration schemas

SOA SUITE

RightNow

Automated Analysis and Escalation

- Apply routing and escalation logic based on front-line and customer- supplied metadata

SOA SUITE

Front-line Service Engagement

E-BUSINESS SUITE

- SR assigned to technician in EBS - Front-line review - Contact customer

Back-line Service Engagement

- Back-line service engineer provides advanced assistance to customer

E-BUSINESS SUITE

Initialization and Auto-Assignment

- Invoke SOA orchestration - Create incident in RightNow - - Qualify incident for service - Initialize SR in EBS

SOA SUITE

RightNow

Customer Submits Problem Report

Customer determines that something is wrong with device, scans device ID and submits a problem report using custom mobile app.


How Can Insight Help?

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Define the Business Model

Map to Implementation

Start Gaining Insight!

A business user utilizes the model designer to define the milestones and indicators that are most important for understanding the business.

Ticket Created

Problem Received

Problem Diagnosed

Ticket Rejected



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After defining the business model, an architect uses a web-based tool to map each part of the model to a point in the implementation.

Create Service Request

Get Cust Info

Escalate

Assign



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After activating the completed model, business owners can immediately begin to monitor their application using out-of-the-box dashboards


DEMO



Oracle Service (SOA) & Cloud Integration Sessions @ OpenWorld 2015 – Wednesday, Oct 28:

CON8115

High-Performance Oracle SOA Suite Customer Panel

11:00 AM - 11:45 AM

CON7967

Oracle’s API Management Roadmap

11:00 AM - 11:45 AM

CON7975

Gain Insight into Integration and Improve Operational Intelligence

12:15 PM - 1:00 PM

CON6271

Accelerate Your SaaS Integration with Oracle Integration Cloud Service

1:45 PM - 2:30 PM


Oracle Service (SOA) & Cloud Integration Sessions @ OpenWorld 2015 – Wednesday, Oct 28 - Continued:

CON7974

Oracle Stream Explorer: A Pattern-First Approach to Real-Time Streaming Analytics

1:45 PM - 2:30 PM

CON7996

Oracle SOA Suite 12c Success Stories

3:00 PM - 3:45 PM

CON6377

Oracle SOA Suite Cloud Service and Hybrid Integration—Customer Panel

4:15 PM - 5:00 PM


Oracle Service (SOA) & Cloud Integration Sessions @ OpenWorld 2015 - Thursday, Oct 29:

CON9633

Oracle Integration Cloud Service—Catalyst for Success in the Cloud

9:30 AM - 10:15 AM

CON6373

Cloud Integration Best Practices—Customer Panel

10:45 AM - 11:30 AM

CON7942

Introduction to Oracle SOA Suite 12.2.1 Operations

10:45 AM - 11:30 AM

CON7993

Boost SaaS and On-Premises Connectivity: Leverage Oracle Cloud Adapters

1:15 PM - 2:00 PM

CON10096

Oracle SOA Suite for Healthcare Integration: the Path to Large-Scale Production Deployment

1:15 PM - 2:00 PM


Oracle Service (SOA) & Cloud Integration Hands-On Labs:

HOL10440

Secure Managed File Exchange for the Hybrid Cloud

Monday, Oct 26: 11:00 AM - 12:00 PM

Hotel Nikko—Nikko Ballroom III

HOL10756

Oracle API Manager Cloud Service Plus Oracle SOA Cloud Service—Developer Speed and Innovation

Monday, Oct 26: 11:00 AM - 12:00 PM

Hotel Nikko—Mendocino I/II

HOL10414

Explore Real-Time Business Data: Oracle Stream Explorer and Oracle Business Activity Monitoring

Tues, Oct 27: 10:15 - 11:15 AM


HOL10759

Integration of SaaS and On-Premises Applications with Oracle Integration Cloud Service

Tues, Oct 27 11:45 AM - 12:45 PM

Hotel Nikko—Mendocino I/II

HOL10461

Achieving Greater Operational Efficiency with Oracle SOA Suite

Wed, Oct 28 4:15 PM - 5:15 PM


HOL10416

Using Oracle Service Bus to Power Your Integration Today and into the Future

Thurs, Oct 29 2:00 PM - 3:00 PM



Oracle Service (SOA) & Cloud Integration Demo Pods

SLM | 021 Oracle B2B, Oracle Healthcare, and Oracle Managed File Transfer

Moscone South, Lower Left, Middleware

SLM | 023 Oracle Business Activity Monitoring and Oracle Real-Time Integration Business Insight

SLM | 024 Oracle API Management

SLM | 026 Oracle Stream Explorer

SLM | 027 Oracle Integration Adapters: Rich and Comprehensive Connectivity to SaaS, On-Premises, and More

SLM | 028 Oracle Integration Platform for Services

SPI | 031 Oracle SOA Cloud Service Moscone South, Oracle Cloud Platform and Infrastructure

Showcase SPI | 031 Oracle Integration Cloud Service


Safe Harbor Statement

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.


gain insight into - oracle...• 12.2.1 uptakes a newer version of chart types. • older versions...

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