gabriel miller-phillips ux portfolio
TRANSCRIPT
Gabriel Miller-PhillipsWays and Means: UX Design Portfolio
TABLE OF CONTENTS
INTRODUCTION
4 slides
1: COHERO HEALTH | PROJECT OVERVIEW
4 slides
2: CREATURE | PROJECT OVERVIEW
9 slides
3: TRELLO | PROJECT OVERVIEW
6 slides
4: NORTHEAST NUMISMATICS | PROJECT OVERVIEW
2 slides
CONTACT
1 slide
I am a user experience designer and researcher
INTRODUCTION
Founder, design firm
Singer-Songwriterwith a creative and entrepreneurial background
INTRODUCTION
(… maybe not that complex)
and a love for complex problems
INTRODUCTION
this is my agile user-centered design process
TEST
DESIGN
DISCOVERY
BUILD
INTRODUCTION
COHERO HEALTH 4 slides
A native app plus bluetooth inhaler for asthma patients
1
?THE PROJECTCohero developed an app targeted at kids with asthma. When kids use their bluetooth enabled asthma inhaler, the iOS app keeps track and the kids are rewarded with gift cards.
My team’s job was to determine if rewards would also motivate adults to use inhalers regularly, and if not, what would?
• Research report • Task Analysis • App map • Personas • High Fidelity Annotated Mockups • Clickable Prototype
DELIVERABLES
Project Manager | Research I managed a three-person team, structured our approach, delegated responsibilities, kept us on track, and was the point person for the client. I also directed research.
MY ROLE
COHERO | THE CHALLENGE
COHERO | THE SOLUTION
THE SOLUTIONInterviews, backed up by psychological research papers, established that adults do not find token rewards motivating with regard to health issues.
Patients and doctors identified greater education about the relationship between using a controller inhaler and managing asthma as the key motivator.
COHERO | DESIGN
home screen wire iterationLo-fi Wires
Card Sorting
Ideation
Affinity Mapping
1. The user can click on this button to see the following week’s adherence.
2. The user can see the number of doses taken for the week.
3. The user can see the number of doses missed for the week.
4. The user can see the number of attacks for the week.
5. This weekly calendar shows the user doses taken and doses missed for each day within the week.
6. The circle represents when an attacked happened.
7. The white box represents the 1st dose of the day was missed.
8. The purple box represents the 2nd dose of the day was taken.
9. The user can click on a specific day to go to that day’s adherence screen.
10.This legend shows the user what the color represents on the calendar.
Annotations App Map
COHERO | SELECT DELIVERABLES
Prototype
CREATURE
An interactive experience for couples separated by distance (original concept & personal project at General Assembly)
9 slides
2
CREATURE | THE CHALLENGE
THE PROJECTCouples want to feel closer when separated by long distance. How can technology help?
• Research report • User flows • App map • Personas • Hi-fi Annotated Mockups • Clickable Prototype
DELIVERABLES
Research | Concept | Testing I led ideation, research and user testing. My partner handled visual design and built the prototype.
MY ROLE
With a partner, I set out to understand what makes couples feel connected to one another and how current technologies could help enhance feelings of connectedness in long-distance relationships.
CREATURE | THE SOLUTION
THE SOLUTIONCouples must work together to take care of a virtual pet, Creature.
Creature thrives when a couple uses Apple Watch’s Force Touch and Taptic Engine to send rhythmic messages to each other.
When creature needs attention, he visits one or both partners and dances to rhythmic communication.
Creature is born in the Echo Room during an onboarding process that teaches couples how to use the app.
Over time, the Echo Room opens up into Echo Valley, a private, beautiful animated world viewable by the couple only.
If the couple does not interact with Creature or continue to send rhythms to one another, creature gets angry. Neglect leads to Creature’s death and Echo Valley’s disintegration.
Awareness
Expressivity
Physicalness
Gift Giving
Joint Action
Memories Features
SyncDecor: Communication Appliances for Couples Separated by Distance
Hitomi Tsujita Department of Computer
Science, Graduate School of Humanities and Sciences, Ochanomizu University
Koji Tsukada Academic Production,
Ochanomizu University [email protected]
Itiro Siio Department of Computer
Science, Graduate School of Humanities and Sciences, Ochanomizu University
Abstract
Despite the fact that various means of communication such as mobile phones, instant messenger and e-mail are now widespread; many romantic couples separated by long distances worry about the health of their relationships. Likewise, these couples have a greater desire to feel a sense of connection, synchronization or "oneness" with their partners. This paper concentrates on the use of common, day-to-day items and modifying them to communicate everyday actions while maintaining a sustained and natural usage pattern for strongly paired romantic couples. For this purpose, we propose the "SyncDecor" system, which pairs traditional appliances and allow them to remotely synchronize and provide awareness or cognizance about their partners - thereby creating a virtual "living together" feeling. We present evidence, from a 3-month long field study, where traditional appliances provided a significantly more natural, varied and sustained usage patterns which ultimately enhanced communications between the couples.
1. Introduction
Although various means of inexpensive communication such as mobile phones, video phones, instant messenger (chat) systems, and e-mail are available, many romantically involved couples, separated by long distances, don’t feel they adequately "keep in touch".
It is very difficult to define actual distance in a romantic “long-distance” relationship. Even if they are physically near, people who are deeply involved consider any form of separation a “long distance”. This perception can be further dependent on other factors such as generational/age differences, area/location and economic/financial status. In this
paper, we define “long-distance” as the minimum separation distance required to cause difficulties within a romantic relationship which would not occur if both couples could meet on a regular, frequent and as needed basis.
In sociology there is a principle called "Bossard's Law" - we tend to marry (or date) someone who lives or works 20 miles from where we live or work. To work through this, couples today frequently stay in touch through various modern communication tools such as mobile phones, e-mail and instant messenger. However, explicit communication through these existing means have limitations in expressing “oneness” or warmth. In addition, many people are bothered or annoyed by frequent attempts to get in touch via tools such as mobile phones and e-mail.
In the study area of remote communication, this matter is widely recognized. There have been a number of papers discussing the enhancement of awareness between persons separated by great distances. In several research projects, the focus was to enhance awareness in houses that were located far apart. However, these systems reported differences in expectation and therefore emotional gain depended on the family member involved. For example, Peek-A-Drawer [11] focused on supporting communication between a grandparent and grandchild. It described that the frequency of usage and the acceptance of the system was different between the grandparent and grandchild - where the grandparent actively used the system but the grandchild did not. Moreover, Family Planter [12] focused on supporting a feeling of connection between family members living apart. It described that the difference in feeling and acceptance of a system depended on existing traditional relationship norms. To the question “Did you feel closer to the other person because of the system?” would elicit two different responses depending on the person. For example, from the parents of a married
The Second International Conference on Mobile Ubiquitous Computing, Systems, Services and Technologies
9780769533674/08 $25.00 © 2008 IEEE
DOI 10.1109/UBICOMM.2008.69
279
SyncDecor: Communication Appliances for Couples Separated by Distance
Hitomi Tsujita Department of Computer
Science, Graduate School of Humanities and Sciences, Ochanomizu University
Koji Tsukada Academic Production,
Ochanomizu University [email protected]
Itiro Siio Department of Computer
Science, Graduate School of Humanities and Sciences, Ochanomizu University
Abstract
Despite the fact that various means of communication such as mobile phones, instant messenger and e-mail are now widespread; many romantic couples separated by long distances worry about the health of their relationships. Likewise, these couples have a greater desire to feel a sense of connection, synchronization or "oneness" with their partners. This paper concentrates on the use of common, day-to-day items and modifying them to communicate everyday actions while maintaining a sustained and natural usage pattern for strongly paired romantic couples. For this purpose, we propose the "SyncDecor" system, which pairs traditional appliances and allow them to remotely synchronize and provide awareness or cognizance about their partners - thereby creating a virtual "living together" feeling. We present evidence, from a 3-month long field study, where traditional appliances provided a significantly more natural, varied and sustained usage patterns which ultimately enhanced communications between the couples.
1. Introduction
Although various means of inexpensive communication such as mobile phones, video phones, instant messenger (chat) systems, and e-mail are available, many romantically involved couples, separated by long distances, don’t feel they adequately "keep in touch".
It is very difficult to define actual distance in a romantic “long-distance” relationship. Even if they are physically near, people who are deeply involved consider any form of separation a “long distance”. This perception can be further dependent on other factors such as generational/age differences, area/location and economic/financial status. In this
paper, we define “long-distance” as the minimum separation distance required to cause difficulties within a romantic relationship which would not occur if both couples could meet on a regular, frequent and as needed basis.
In sociology there is a principle called "Bossard's Law" - we tend to marry (or date) someone who lives or works 20 miles from where we live or work. To work through this, couples today frequently stay in touch through various modern communication tools such as mobile phones, e-mail and instant messenger. However, explicit communication through these existing means have limitations in expressing “oneness” or warmth. In addition, many people are bothered or annoyed by frequent attempts to get in touch via tools such as mobile phones and e-mail.
In the study area of remote communication, this matter is widely recognized. There have been a number of papers discussing the enhancement of awareness between persons separated by great distances. In several research projects, the focus was to enhance awareness in houses that were located far apart. However, these systems reported differences in expectation and therefore emotional gain depended on the family member involved. For example, Peek-A-Drawer [11] focused on supporting communication between a grandparent and grandchild. It described that the frequency of usage and the acceptance of the system was different between the grandparent and grandchild - where the grandparent actively used the system but the grandchild did not. Moreover, Family Planter [12] focused on supporting a feeling of connection between family members living apart. It described that the difference in feeling and acceptance of a system depended on existing traditional relationship norms. To the question “Did you feel closer to the other person because of the system?” would elicit two different responses depending on the person. For example, from the parents of a married
The Second International Conference on Mobile Ubiquitous Computing, Systems, Services and Technologies
9780769533674/08 $25.00 © 2008 IEEE
DOI 10.1109/UBICOMM.2008.69
279
SyncDecor: Communication Appliances for Couples Separated by Distance
Hitomi Tsujita Department of Computer
Science, Graduate School of Humanities and Sciences, Ochanomizu University
Koji Tsukada Academic Production,
Ochanomizu University [email protected]
Itiro Siio Department of Computer
Science, Graduate School of Humanities and Sciences, Ochanomizu University
Abstract
Despite the fact that various means of communication such as mobile phones, instant messenger and e-mail are now widespread; many romantic couples separated by long distances worry about the health of their relationships. Likewise, these couples have a greater desire to feel a sense of connection, synchronization or "oneness" with their partners. This paper concentrates on the use of common, day-to-day items and modifying them to communicate everyday actions while maintaining a sustained and natural usage pattern for strongly paired romantic couples. For this purpose, we propose the "SyncDecor" system, which pairs traditional appliances and allow them to remotely synchronize and provide awareness or cognizance about their partners - thereby creating a virtual "living together" feeling. We present evidence, from a 3-month long field study, where traditional appliances provided a significantly more natural, varied and sustained usage patterns which ultimately enhanced communications between the couples.
1. Introduction
Although various means of inexpensive communication such as mobile phones, video phones, instant messenger (chat) systems, and e-mail are available, many romantically involved couples, separated by long distances, don’t feel they adequately "keep in touch".
It is very difficult to define actual distance in a romantic “long-distance” relationship. Even if they are physically near, people who are deeply involved consider any form of separation a “long distance”. This perception can be further dependent on other factors such as generational/age differences, area/location and economic/financial status. In this
paper, we define “long-distance” as the minimum separation distance required to cause difficulties within a romantic relationship which would not occur if both couples could meet on a regular, frequent and as needed basis.
In sociology there is a principle called "Bossard's Law" - we tend to marry (or date) someone who lives or works 20 miles from where we live or work. To work through this, couples today frequently stay in touch through various modern communication tools such as mobile phones, e-mail and instant messenger. However, explicit communication through these existing means have limitations in expressing “oneness” or warmth. In addition, many people are bothered or annoyed by frequent attempts to get in touch via tools such as mobile phones and e-mail.
In the study area of remote communication, this matter is widely recognized. There have been a number of papers discussing the enhancement of awareness between persons separated by great distances. In several research projects, the focus was to enhance awareness in houses that were located far apart. However, these systems reported differences in expectation and therefore emotional gain depended on the family member involved. For example, Peek-A-Drawer [11] focused on supporting communication between a grandparent and grandchild. It described that the frequency of usage and the acceptance of the system was different between the grandparent and grandchild - where the grandparent actively used the system but the grandchild did not. Moreover, Family Planter [12] focused on supporting a feeling of connection between family members living apart. It described that the difference in feeling and acceptance of a system depended on existing traditional relationship norms. To the question “Did you feel closer to the other person because of the system?” would elicit two different responses depending on the person. For example, from the parents of a married
The Second International Conference on Mobile Ubiquitous Computing, Systems, Services and Technologies
9780769533674/08 $25.00 © 2008 IEEE
DOI 10.1109/UBICOMM.2008.69
279
Academic research indicates 6 strategies of creating intimacy through technology.
14 in-depth interviews uncovered a common theme: couples feel closest when doing activities together and when sharing responsibilities, such as care of a pet.
Awareness Expressivity Physicalness Gift Giving Joint Action Memories
Competitive analysis of apps targeted at couples showed that 2 of the 6 strategies, physicalness and joint action, are not frequently or well utilized.
CREATURE | RESEARCH
Moscow Method
Lo-fi Wires
CREATURE | IDEATION
We analyzed research, user needs, and our business model to determine our MVP: a digital pet fed by couples communicating through rhythm.
Lo-fi testing let us quickly iterate and refine the design.
Data from in-depth interviews were used to form personas. The primary persona is Irene.
She needs: • frequent communication • shared experiences • planned times to talk • clear expectations
She feels connected when: • she and her partner walk
their dog together • she gets texts from her
partner • physically interacting
CREATURE | PERSONAS
Primary Persona
Creature
CREATURE | USER FLOWS & APP MAP
Onboard
Joint Dance
Feed Creature
iPhone App Map
Send Tap
Message
CREATURE | TESTING
Test
Test
Evaluative Survey
46 people voted on and gave feedback on which Creature was cutest, which they would most like to take care of, and which felt most alive. The survey determined Creature’s appearance.
To test whether rhythmic communication is enjoyable, we separated participants with a divider and asked them to interact only by clapping. Depending on the quality of their improvised rhythm, I danced more or less enthusiastically. We interviewed participants afterwards and validated that rhythmic communication is fun.
Participants received pictures and text messages updating them on Creature’s health and emotional status. We asked they keep a diary of how they felt. The test established how emotional attachment could be quickly and effectively created, and we validated our concept.
CREATURE | ANNOTATED WIRES
A: Once the partner arrives in the Echo
Room, this screen fades into the
following screen.
B: Once the partner joins, this message
appears.
C: Touching anywhere on the screen
transmits the location of the user’s
touch as a rippling colored circle to the
partner user. Touching the screen by
either user advances both users to the
following screen.
D: Dots of the progress bar are filled one
by one from left to right with color
#DC828D as the logic of the partners’
joint rhythm solidifies.
E&F: User 1 is assigned a color and User
2 is assigned a different color. When
either user touches the screen, a circular
ripple of color emanates from the point
of contact (see Apple Watch Tap demo).
When the colors intersect, their vectors
are unaffected but their colors combine
at the points of intersection to make the
addition of the two colors.
G: Egg shakes with increasing intensity
as the users match each others’ rhythm.
A
B
C
D
EF
G
TRELLO
Integration of chat functionality (school project for General Assembly)
6 slides
3
THE PROJECTTrello is an online collaboration tool designed for the layman. It’s based on the Japanese Kanban project management technique developed by Toyota.
The application uses draggable GUI cards, lists, and boards that can be rearranged based on project needs.
My team’s task was to create a native chat feature within the application.
• Personas • User Flows • Sitemap • Interactive Axure Prototype
DELIVERABLES
Research | Concept | Prototype I was part of four-person team and my main roles included research, user testing, and prototyping in Axure. I also assisted our team project manager to determine much of the design approach.
MY ROLE
TRELLO | THE CHALLENGE
A
BB
CC
DD
EEFF
GG
Click to chat
H
Group chat launch from within a list, card, the nav bar, or a member icon
Global nav to allow sidebar from within modal window
Chat on/off determined by user needs
Green and grey status symbols show chat availability and can be set
Chat bubbles act like cards and can be dragged into lists or onto the board
A
CC
DD
EE
GG
H Tooltip “click to chat” visible when user hovers
Additional chat functions not shown include group chat with predictive name entry, and stacking of multiple open chats
TRELLO | THE SOLUTION
THE SOLUTIONIntegration of chat into the preexisting Trello Sidebar
BB
FF
TRELLO | RESEARCH
User Needs
Brand Needs
Business Needs
Survey
User Interviews
Contextual Inquiry
Competitive Analysis
Quotes taken from online interviews of
Joel Spolsky, CEO
“ [Trello] actually appeals to civilians.”
“Trello is visual… instantly understandable.”
“This is a “get big fast”, not a “Ben and Jerry’s” product.”
“100 million users… freemium model with 1% paying… API/plug-in architectures”
MVP
TRELLO | PAPER PROTOTYPING & TESTING
Sketching
SketchingPaper
Prototype
Paper Prototype
Paper Prototype A/B
Testing
TRELLO | TASK ANALYSIS & USER FLOWS
User Flow
Task Analysis
NORTHEAST NUMISMATICS
Interior space design
2 slides
4
THE PROJECTNortheast Numismatics, a rare coin firm based in Boston, needed a hub office in DUMBO, Brooklyn for two employees.
The client asked me to design a functional and motivating work office space by understanding the present and future needs of the business and its employees.
Project Manager | Lead Designer As lead designer, I coordinated every aspect of the project, was responsible for working within budget and time constraints, and managed contractors.
User-centered design principles guided the process.
MY ROLE
NORTHEAST | THE CHALLENGE
AA
BB
CC
DD
EE
Wall partition for client meetings and boss privacy to satisfy stakeholder needs for acoustic privacy and translucence
Layout determined through participatory design and wire framing
Custom made desks designed for employee ergonomics
Contextual inquiry observed frequent kneeling in office - carpet helped this pain point & improved office aesthetics
Bookshelf capacity designed for rate of accumulation x lease span
AA
BB
CC
DD
EE
NORTHEAST | THE SOLUTION
www.gfmphillips.com
www.linkedin.com/in/gabrielmillerphillips
+1 917 520 9300
CONTACT