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7/26/2019 Fyp Adil Final (2)
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS,
AND TRUST TOWARDS ADOPTION OF INTERNET BANKING AMONGCOLLEGE STUDENTS IN KAZAKHSTAN
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ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
AKNOWLEDGEMENT
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
ABSTRACT
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
T"&l' () C(#*'#*$
AKNOWLEDGEMENT.......................................................................I
ABSTRACT....................................................................................II
LIST OF TABLES............................................................................V
LIST OF FIGURES.........................................................................VI
CHAPTER ONE...............................................................................21.1 BACKGROUND OF THE STUDY................................................................21.2 PROBLEM IDENTIFICATION.....................................................................41.3 RESEARCH OBJECTIVES.......................................................................... 7
1.3.1 GENERAL OBJECTIVE.......................................................................71.3.2 SPECIFIC OBJECTIVES......................................................................7
1.4 HYPOTHESIS OF THE STUDY...................................................................81.5 SIGNIFICANCE OF THE RESEARCH..........................................................8
1.5.1 THEORETICALPERSPECTIVE........................................................................81.5.2 MANAGEMENTPERSPECTIVE.......................................................................81.5.3 ACADEMICPERSPECTIVE............................................................................1.! LIMITATION OF THE STUDY.....................................................................1.7 DEFINITION OF TERMINOLOGY.............................................................1"1.8 RESEARCH FRAME#ORK......................................................................111. SCOPE OF THE STUDY..........................................................................12
CHAPTER TWO LITERATURE REVIEW...........................................142.1 INTRODUCTION....................................................................................142.2 ADOPTIONOFINTERNETBANKING$DEPENDENTVARIABLE%..............................142.3 FACTORSINFLUENCINGTHEADOPTIONOFINTERNETBANKING...........................15
2.3.1 Perceived ease o !se "I#de$e#de#% Varia&'e 1(...........................1)2.3.2 Perceived !se!'#ess "I#de$e#de#% Varia&'e 2(.............................1*2.3.3 Tr!s% "I#de$e#de#% Varia&'e 3(......................................................17
2.4 RELATEDTHEORIESONONLINEBANKING.....................................................12.+.1 Tec,#o'o- acce$%a#ce /ode' "TA0(............................................12.+.2 i!sio# o I##ova%io#s T,eor "OI(...........................................242.+.2.1 Re'a%ive adva#%a-e....................................................................242.+.2.2 Co/$'e5i%................................................................................. 212.+.2.3 Co/$a%i&i'i%.............................................................................. 212.+.2.+ O&serva&i'i%.............................................................................. 222.+.2.) Tria'a&i'i%...................................................................................22
CHAPTER THREE REASERCH METHODOLOGY...............................24
3.1 RESEARCHDESIGNANDSAMPLINGPOPULATION.............................................243.2 INSTRUMENTATIONS.................................................................................2!
3.2.1 I#%er#e% Ba#6i#-............................................................................2*3.2.2 Perceived se!'#ess....................................................................273.2.3 Perceived Ease o !se...................................................................2
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
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2.3.2.+ Tr!s%........................................................................................... 343.3 DATAANALYSIS......................................................................................323.4 ETHICALCONSIDERATION..........................................................................323.5 SUMMARYOFRESEARCHMETHODOLOGY.......................................................32
CHAPTER FOUR - DATA PRESENTATION AND ALYSIS......................34
4.1 INTRODUCTION.........................................................................................344.2 RELIABILITYSTATISTICS..............................................................................354.3 RESPONDENTSDEMOGRAPHIC.....................................................................3!
+.3.1 Ge#der.......................................................................................... 3*+.3.2 A-e -ro!$......................................................................................37+.3.+ I#co/e ra#-e................................................................................ +4+.3.) %i'i8a%io# o I#%er#e% a#d ,o9 o%e# %,e are !se i%.....................+2+.3.* P!r$ose o !si#- I#%er#e%..............................................................+3
4.4 INTERNETBANKING...................................................................................444.5 TRUST....................................................................................................4!4.! PERCEIVEDEASEOFUSE...........................................................................484.7 PERCEIVEDUSEFULNESS............................................................................5"
4.8 MULTIPLEREGRESSIONSANALYSIS................................................................52CHAPTER FIVE FINDINGS, RECOMMENDATION AND CONCLUSION.
5.1 INTRODUCTION.........................................................................................555.2 RESEARCHOBJECTIVESANDFINDINGS..........................................................555.3 RESEARCHIMPLICATIONS............................................................................58
).3.1 Perceived Ease o se "I#de$e#de#% Varia&'e 1(...........................):).3.2 Perceived se!'#ess "I#de$e#de#% Varia&'e 2(............................)).3.3 Tr!s% "I#de$e#de#% Varia&'e 3(......................................................*1
5.4 RECOMMENDATION....................................................................................!1).+.1 Raise A9are#ess...........................................................................*2).+.3 esi-#i#- ser Frie#d' I#%erace.................................................*3
5.5 LIMITATIONOFTHERESEARCH.....................................................................!4
5.! SUGGESTIONFORFUTURERESEARCH...........................................................!45.7 CONCLUSION...........................................................................................!5
!." REFERENCES.........................................................................!!
#." APPENDICES.........................................................................#
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
Li$* () T"&l'$
Table 1: Likert 5 Scales___________________________________________________38
Table 2: Reliability Statistics______________________________________________42
Table 3: Gender of the respondents_________________________________________43
Table 4: !e of the respondents____________________________________________44
Table 5: "i!hest ed#cation le$els of the respondents____________________________45
Table %: &nco'e ran!es of the respondents____________________________________4(
Table (: )tili*ation of &nternet_____________________________________________4+
Table 8: ,#rpose of #sin! &nternet__________________________________________5-
Table +: .#ltiple Re!ression nalysis_______________________________________5+
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
Li$* () Fi+-'$
/i!#re 1: Theoretical /ra'e0ork___________________________________________18
/i!#re 2: Sa'ple si*e____________________________________________________31
/i!#re 3: Gender of the Respondents________________________________________44
/i!#re 4: !e of the Respondents___________________________________________45
/i!#re 5: "i!hest d#cation le$el__________________________________________4%
/i!#re %: &nco'e Ran!e__________________________________________________48
/i!#re (: )tili*ation of &nternet____________________________________________4+
/i!#re 8: ,#rpose of #sin! &nternet_________________________________________51
/i!#re 1-: S). of Tr#st__________________________________________________54
/i!#re 11: S). of ,ercei$ed ease of #se_____________________________________5%/i!#re 12: S). of ,ercei$ed )sef#lness_____________________________________58
/i!#re13: Re!ression___________________________________________________1--
/i!#re14: o'p#te ariable_____________________________________________1--
/i!#re15: Reliability nalysis____________________________________________1-1
/i!#re1(: ariable $ie0_________________________________________________1-2
/i!#re18: reatin! "isto!ra'____________________________________________1-2
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
CHAPTER ONE.
INTRODUCTION
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
CHAPTER ONE
/0/ BACKGROUND OF THE STUDY
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
/01 PROBLEM IDENTIFICATION
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
/07 RESEARCH OB8ECTIVES
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
/09 HYPOTHESIS OF THE STUDY
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
/0; LIMITATION OF THE STUDY
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
/0< DEFINITION OF TERMINOLOGY
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
/0@ RESEARCH FRAMEWORK
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
/0 SCOPE OF THE STUDY
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
CHAPTER TWO.
LITERATURE REVIEW
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
CHAPTER TWO LITERATURE REVIEW
10/ INTRODUCTION
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
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7/26/2019 Fyp Adil Final (2)
24/111
AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
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ADILKHAN ZHAKSYLYKTP)*+)-
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7/26/2019 Fyp Adil Final (2)
25/111
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7/26/2019 Fyp Adil Final (2)
26/111
AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
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ADILKHAN ZHAKSYLYKTP)*+)-
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7/26/2019 Fyp Adil Final (2)
27/111
AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
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ADILKHAN ZHAKSYLYKTP)*+)-
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7/26/2019 Fyp Adil Final (2)
28/111
AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
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ADILKHAN ZHAKSYLYKTP)*+)-
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7/26/2019 Fyp Adil Final (2)
29/111
AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
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ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
ADOPTION OF INTERNET BANKING AMONG COLLEGES STUDENTS IN KAZAKHSTAN
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AN EXPLANATORY STUDY ON EASE OF USE, PERCEIVED USEFULNESS, AND TRUST TOWARDS
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CHAPTER FOUR.
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AND ANALYSIS
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