future way of working
TRANSCRIPT
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–Sharing our Journey
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Placeholder for Telstra FWOW case study video
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The Telstra
FWOW Story• Who we are and whyFWOW• Reimagining theworkplace
– People
– Workplace
– Technology• Preparing for change• Benefits delivered• Lessons learned
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Onshore Employees:
94.7%
Workpoints:
CBD: 87%
Suburban: 3%Regional: 10%
Employee
worker types
The Telstra context – a diverse
workforce
• Mobile Field Force
• Retail
• Contact Centre
• Sales – Managed
Customer
• Office Worker
• Executive
Employee
demographics
Under 24: 7.2%
25-34: 25%
35-44: 29%
45-54: 25.8%
Over 55: 13.2%Age Range:
18-79
Average Age:
41.6%
Location
Extended definitionof “employee”
• Partners
• Contractors
• Consultants
Nature of
employment
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Our Purpose
To create a
brilliantconnectedfuturefor everyone
Telstra FWOW Programme
Vision
We will become a leader in personal
productivity and collaboration by living ourcore values, unleashing our teams‟ talents
and showcasing our market-leading
technologies to deliver better customer
outcomes.
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Reimaginingthe workplace
Supporting
employees with
the tools they
need
Driving new
practices in the
way we work
Inspiring our
people by
offering a
variety
of workspaces
Enabling greater
integration and
choice
in the way we
work
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Early programme foundationshelped set us up for the future
Creating theworkplace of
the future
Showing realcommitment toflexible work
Enabling themobility ofour people
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People
All roles flex
“We work flexibly atTelstra. Talk to us
about how this job
could be flexible for
you.”
“Flexibility about flexibility”
ensures it is the new starting
point for work
Managers equipped to lead
a team of flexible workers
Senior leaders role model
flexibility to emerging leaders
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Workplace
400 George St
An evidence-based
approach to understand
work and our worker types
Test and enhance our
design with the engagementof our people
Different environments and
floors serve different
purposes
Our guiding principles
steer our choice
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Welcomi
ngLiberated Open
Connect
edEffortless Vibrant
Our workplaceguiding principles
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Showcase opportunity
TechnologyComms
infrastructure
Collaboration with our
partnersEase of use and
integrationwith other sites
• Wi-Fi and wireless
• Video conferencing
• Cloud solutions
• Digital signagesolutions
• Meeting room booking
systems
• Soft phone
technologies
• Collaboration tools
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TechnologyMobility
• New device strategies and
standards
• Security and identity
management
• Apps
• Social media
CYOD offering to
20,000 more
employees and
partner staff Exec at Home allows
role modeling and
increases uptake
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Our changechallenges
Technology comfort
readiness and
confidence
Engaging the
employee community
Preparing for physical
and environmental
workplace changes
Leaders enabled to
lead differently
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Our approach to
changeEngagePeople see the
vision,
understand
their role toplay, and
embrace the
change.
„I’m on board! ’
EmbedWorking with
leaders to
reinforce
change.‘My team
makes the
mos t o f
FWOW’
EvolveNew starters
exposed to
concepts and
expectations.‘I know
what’s
expected of
me here’
EnablePeople have the tools,
capability and support to
perform well in the new world
of work.„I can do this’ 1. FWOW
Intro
2. Technolo
gy
3. Storage
4. Behavio
urs
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The benefits we
sought
Showcase
ourTechnolog
y
ImproveCollaborati
on
IncreaseProductivit
y
Attract &RetainTalent
ReduceEnvironmental Impact
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Financial
The benefits we’ve delivered*
• Reduced workplace
fit our costs per
employee• Reduced ongoing
workplace expenses per
employee
• Reduction in printer
numbers
and print volumes• Reduction in technology
peripherals
• Financial gains enabled
reinvestment in
technology uplift
Technology
Customers
• >20,000 employees and
partner staff with access
tolatest mobile
technologies
• A Net Promoter Score of
+82 for new Staff Plans
• >36,000 registered users
ofMobile Device
Management
• Video Call now
confirmed as
the preferred method of
contact for employees**
• Laptop has replaced
• Enterprise Customer
Tours delivering a Net
PromoterScore of +100
“Telstra are a lot more
progressive
than I thought they were.”
(Enterprise Customer)
“Telstra is a differentcompany
to my legacy thoughts!”
(Enterprise Customer)
* As at July 2015; ** 400 George St
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Flexibility
The benefits our people are
describing
• Ability to access flexibility
and balance work and
personal life – +4%*(male 83%; female 85%)
• Employees accessing
flexibility are a further 2%
more engaged*
• Female representation
amongst new starters up6% vs. SPLY
• Female representation
up
2.6% on 2014
• Male managers
accessing Parental
Leave increased x3
Engagement
Collaboration &Productivity
• Likelihood to recommend
Telstra as an employer –
sustained 12%improvement**
• Likelihood to recommend
400 George St as a
workplace – sustained
14% improvement**
• Likelihood to recommendTelstra‟s Products and
Services – +2%*
• Improvements in
wellbeing –
11% improvement**
• Workspace encourages
collaboration improved
by 22%**• Ability to interact with
colleagues without
appointments –
81% positive**
• Access to informal
meeting spacesimproved by 48%**
• Availability of leaders on
the new floors**
• Given the choice would
you go back to your old
space and way
of working? 81% NO*** Engagement data 2014; ** 400 George Street
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The lessonswe learned
Ground the work in your
purpose and values
Be courageous
Leadership counts
Plan for success
Variety enables choice
Consider people, place
and technology together Combining business
cases enables cross-
subsidisation of
investments
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FWOW
consulting
andimplementation services
FWOW requires the right
technology foundation –
because if people are going
to work anywhere, their
technology must too.
FWOW requires workspaces
that support the typical work
activities – from intimate
conversations to noisy group
brainstorming, quick emails to
quiet individual tasks and so
on.
FWOW requires that
people change the way
they work and managers
change the way they
manage.
Most important of all, FWOW
requires a process of
planning, careful selection of
solutions, change
management and
measurement.