future shock: the state of workforce solutions€¦ · cw program in talent acquisition. click to...
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©2017byCrainCommunicationsInc.Allrightsreserved.
FutureShock:TheStateofWorkforceSolutionsSpeakers:
KarenThrasher,Manager,PeopleDepartment,SouthwestAirlines
BrianHoffmeyer,GVP,MarketingStrategies,Beeline
DawnMcCartney,SrDirector,ContingentWorkforceStrategies&Research,CCWPStaffingIndustryAnalysts
December7,2017|10amPDT/1PMEDT
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StaffingIndustryAnalystsProductOverview
LearnmoreaboutbecomingaCWSCMember!www.staffingindustry.com/cws-council
@SIAnalysts
INTELLIGENCEFORREALRESULTSTheContingentWorkforceStrategies(CWS)Councilisabusinessintelligenceandadvisoryserviceforcorporatebuyersofworkforcesolutions.
AsaCWSCouncilMember,youhaveaccesstoawiderangeofregionalresearchwithcontentmostrelevanttoyourbusiness,including:
•VMS/MSP •SOWmanagementstrategies•Globalization •Workforceplanningandtalentmanagement•RPObestpractices •Programbenchmarking
CWSCouncilMembers(partialpubliclist)
ConfidentialandProprietary.©2017byCrainCommunicationsInc.Allrightsreserved.
Today’sSpeakers
7
KarenThrasherManagerPeopleDepartmentSouthwestAirlines
BrianHoffmeyerGlobalVicePresidentMarketingStrategies,Beeline
DawnMcCartney,SrDirector,ContingentWorkforceStrategies&Research,CCWPStaffingIndustryAnalysts
A. Human Resources
B. Procurement
C. Finance
D. IT
E. Other
What corporate function or department do you represent?
Polling Question #1
A. We have implemented a Total Workforce Optimization solution.
B. We use separate, unconnected systems to manage/optimize our permanent staffing and our contingent workforce
C. We are planning to implement a VMS to automate contingent workforce sourcing and management
D. We are reviewing various options to improve our permanent and contingent workforce management
E. We are currently using manual methods, and no change is planned.
Where are you on the journey to workforce optimization
Polling Question #2
WhenWorldsCollide
Is it a collision?
Or a convergence?
Or a convergence?
Talent
Technology
Vision Optimization of Work
Agenda
• Factorsconvergingtochangethewaywework• What“change”looksliketoday:SouthwestAirlines• Whichinnovationswillhavethegreatestimpactin
acceleratingtherateofchange• Whatyouneedtodonow to“future-proof”yourworkforce
Convergence: Talent + Vision + Technology
a changing workforce for an on-demand world
TALENT:
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Simple Question
Whatdoes youridealcandidate
look like?
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Oneof these?
Temp IC/Worker Freelancer
Employee Apprentice/Intern
ContingentEmployed
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ORoneof these?
Temp IC/Worker Freelancer
Onlineworker
SOWConsultantProfessionalServices
PartnerOutsourcedService
Formal/ FranchiseeInformal /Affiliatevolunteer
Employee Apprentice/Intern
ContingentEmployed
RobotDrone/AI
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EvolutionofProcurementModelsSupportingTalentOutcomes
MSP
Maturitytowardsoutcomes Maturitytowardsoutcomes
Decentralised
Preferredsupplier
MasterVendor
TotalTalent
Acquisition
Decentralised
Agencypreferredorin-house
RPO
FLEXIBILITYvSTABILITY
ContingentEvolution
PermanentPlacementEvolution
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TotalTalentAcquisition
IntegratedTalentAcquisitionTechnology
OneTalentPool forbothEmployedand
Non-EmployedTalentprovidingbetter
visibilityandfacilitatingmoreefficientlateral
movesacrosstheWorkforce
Unifiedapproachtosourcing,recruiting,andengagingtalentwithhigherlevelstrategicconsiderationsofstructuringormanagingthetalentsupplychain
Source: Staffing Industry Analysts
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0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
It’sEXTREMELYimportant to
themIt’s importantto them
Itseemsneither importantnor unimportant
It’sENTIRELY
to them
5% 14% 42% 12%
PerceivedlevelofimportanceHRandbusinessleadersgivetoobtainingacombinedworkforceunderstanding/view
It’s NOTVERY
UNIMPORTANT importantto them
TotalTalent Management:
ACombinedWorkforceViewofall Talent
27%
Source: Staffing Industry Analysts
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Whichofthefollowingarecurrentlyinplaceinyourorganization,orarelikelytobeseriouslyexploredwithintwoyears?
Source: Workforce Solutions Buyers Survey 2017 – North America
ContingentWorkforceBuyerPriorities
Convergence: Talent + Vision + Technology
a mindset for workforce optimization
VISION:
Click to edit Master title style2009
•MSP/VMSSolutionTechnology
2010-2011
• InternalProgramcreated• IncludedCampusRecruiting• Self-Sourcingstarted
2012-2013
• Beelineexpansion• Businesscasetocentralizeprogram
2014
• Fullprogramownership• RemovedMSP• HiredteamtomanagerVMO
2015
• SplitoffCampusprogram• ContractorConversions• OnForce beta
2016-Present
• TotalTalent• Self-sourcinggoals• Retireeprogram
Program Timeline
Click to edit Master title styleCW Program in Talent Acquisition
Click to edit Master title styleWho owns it?
Click to edit Master title style
Better Together
Click to edit Master title styleEmployment Org
Employment
Contingent(SWAStaffers)
CampusReach(Interns)
CorporateRecruitingTeams
FieldRecruitingTeams
SourcingTeam
Click to edit Master title style
CrossFunctionalTATeams
Non-EmployeeWorkforce- RetireeandAlumniProgram- SilverMedalist(ATS)- TalentProviders
CampusReach- Undergrad- MBA- HighSchool/SummerCamp
FulltimeEmployees-TopMilitary-FriendlyEmployers- ELDP- CandidateExperience
Total Talent Approach
Click to edit Master title styleLiving the Southwest Way
Click to edit Master title style
605571
$81.29M$56.17M
164 163
2016 2017
Headcount Spend Conversion
Headcount, Spend, and Conversion
Click to edit Master title style
28.42%
42.65%
$5.02M $4.86M
2016 2017 (YTD)
Self-sourcing Savings(CostAvoidance)
Self-sourcing and Savings
Click to edit Master title styleOne Team. All Heart
Click to edit Master title styleWhat’s next?
• IntegratedSelf-SourcingSolutions• Retiree/Alumni/Interns
• ContractorGovernance• Companywide
• SupplierAutomation• Searchbycategory/focus• Supplierdiversitytracking
• AlignmentwithCompanyBattleplan• Focusonlowcost• Reliability• Hospitality• Trans(fare)ncy
Convergence: Talent + Vision + Technology
a new set of tools that is changing the rules
TECHNOLOGY:
Top 10 disruptive technologies
1. Artificialintelligence2. Machinelearning3. Ubiquitouscomputing4. Naturallanguageprocessing/naturallanguageinterfaces5. Non-traditionaltalentsources6. Integratedtalentecosystems7. Self-sourcing8. Privateandpublictalentpools9. Performancemeasurement&analysis10. Datascience
Top 10 disruptive technologies
1. Artificial intelligence2. Machine learning3. Ubiquitous computing4. Natural language processing/natural language interfaces5. Non-traditional talent sources6. Integrated talent ecosystems7. Self-sourcing8. Private and public talent pools9. Performance measurement & analysis10. Data science
When you hear ”robot”…
Don’tthink Think
Top 10 disruptive technologies
1. Artificial intelligence2. Machine learning3. Ubiquitous computing4. Natural language processing/natural language interfaces5. Non-traditional talent sources6. Integrated talent ecosystems7. Self-sourcing8. Private and public talent pools9. Performance measurement & analysis10. Data science
Integrated Self-SourcingAutomatically and instantaneously presents pre-vetted talent from a greatly expanded pool of candidates without disrupting your traditional sourcing model
PRIVATE TALENT POOL
Top 10 disruptive technologies
1. Artificial intelligence2. Machine learning3. Ubiquitous computing4. Natural language processing/natural language interfaces5. Non-traditional talent sources6. Integrated talent ecosystems7. Self-sourcing8. Private and public talent pools9. Performance measurement & analysis10. Data science
Top 10 disruptive technologies
1. Artificial intelligence2. Machine learning3. Ubiquitous computing4. Natural language processing/natural language interfaces5. Non-traditional talent sources6. Integrated talent ecosystems7. Self-sourcing8. Private and public talent pools9. Performance measurement & analysis10. Data science
Disruptive technologies
Desiredoutcome
– Enhancedvisibilityoftalentandprojects
– Betteralignmentofemployeeandcontingenttalentpools
– Smartertalentengagement,withperformancequalitymeasurement/management
– Interconnectedsystemsanddevicesto:
facilitatesupplier,employer,talent,andprojectcommunicationsaugmenttotalvisibilityintoenterpriseinitiatives
Applicabletechnologies
– Datascienceandmachinelearning
– Self-sourcingandintegratedtalentecosystems
– PredictiveanalyticsandA.I.todetectcriticalskillsgaps,talentshortfalls
– IntegrationofcoreHRISandCMsystems
– Natural-languageinterfaces– Ubiquitous,device-agnostic
access,communications,andcontrol
Convergence: Talent + Technology + Vision
HOW TO AVOID A SHOCKING FUTURE
Steps you can take now
• Educateyourselfonworkforceoptimizationandwhatitcanmeanforyourorganization
• Leveragetheexpertsonyourteam(MSP,technologyproviders)forindustrydevelopmentsandbestpractices
• Reviewyourtechnologiesandresources– whatdoyouneed,andareyoufullyusingwhatyoualreadyhave?
• Educateyourstakeholders• Createyourbusinessplan• Startoptimizing
TimeforYourQuestions
46
For more information
• WhatdroveHomeDepottoexpandtheircontingentworkforceprogramtoincludeallnon-employeeworkers?
• Howwasstakeholderbuy-inaccomplished?
visit beeline.com
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UpcomingWebinars:
LessonsforCWManagers:December14WorkforceSolutionsEMEA:January11ServicesProcurementAmericas:February15WorkforceSolutionsCWSEMEA:March15WorkforceSolutionsAmericas:April12TotalWorkforceOptimizationEMEA:May10
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JoinyourpeersinLondonforCWSSummit,thepremierconferenceforHR&procurementprofessionalsacrossEurope,followedbytheEuropeanlaunchofSIA'snewestevent:CollaborationintheGigEconomy.Thisnewaward-winningconferencebringstogetherstaffingsuppliers,workforcesolutionsbuyers,VMS,MSP&RPOproviders,supplierstostaffingandgigeconomy/humancloudcompanies.
Registernowatwww.cwssummitwe.eu
SIAresearchassociatedwithtoday’swebinar:
ArtificialIntelligenceandTalentAcquisition:BeyondtheHype
LexiconofGlobalWorkforce-RelatedTerms
MSPMarketDevelopments
TheHumanCloud,theGigEconomy&theTransformationofWork
TotalTalentManagement
VMSMarketDevelopments
WorkforceSolutionsBuyersSurveyInitialInsights– Americas
WorkforceSolutionsBuyersSurvey2017- Trendsinmanagementstrategiesandpriorities
AboutStaffingIndustryAnalystsFoundedin1989,StaffingIndustryAnalystsistheglobaladvisoronstaffingandworkforcesolutions.Ourproprietaryresearchcoversallcategoriesofemployedandnon-employedworkincludingtemporarystaffing,independentcontractingandothertypesofcontingentlabor.SIA’sindependentandobjectiveanalysisprovidesinsightsintotheservicesandsuppliersoperatingintheworkforcesolutionsecosystemincludingstaffingfirms,managedserviceproviders,recruitmentprocessoutsourcers,payrolling/compliancefirmsandtalentacquisitiontechnologyspecialistssuchasvendormanagementsystems,onlinestaffingplatforms,crowdsourcingandonlineworkservices.WealsoprovidetrainingandaccreditationwithouruniqueCertifiedContingentWorkforceProfessional(CCWP)program.
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