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Future Resident

Guide

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Welcome ......................................................................................................2

Resident Testimonials ..................................................................4

Rental Qualification Criteria .................................................8

It’s Time To Apply ............................................................................10

It’s Time To Move In .......................................................................14

Our Promise............................................................................................. 18

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FirstKeyHomes.com • Welcome

2 3Welcome • FirstKeyHomes.com

Finding the Right Home for YouFirstKey Homes is committed to helping you find the right home in the right place at the right price. We’ll work with you to find a home that has the space you need, the privacy you want and the peace of mind you deserve, and we’ll be with you every step of the way. In this guide, you’ll find answers to common questions about renting, information on the application process, a move-in checklist and more.

With FirstKey Homes, you’re covered:

24-Hour Emergency Maintenance

Local Maintenance Teams In Every Market

Call Center Dedicated To Customer Care

Convenient Ways To Pay Rent

FirstKey Homes is pledged to the letter and spirit of all applicable state and federal fair housing laws, including, without limitation, the Fair Housing Act (Title VIII of the Civil Rights Act of 1968, as amended), for the achievement of equal housing opportunities for all rental applicants and Residents throughout each of the states in which we operate. We encourage, foster and support an affirmative advertising, marketing and rental program in which there are no barriers to obtaining or enjoying housing because of race, color, religion, sex, handicap (disability), familial status, national origin or any other class of persons recognized under any applicable federal, state or local laws, rules or regulations. In addition, it is FirstKey Homes policy to make reasonable accommodations for persons with disabilities in accordance with applicable fair housing laws.

FirstKeyHomes.com • Welcome

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Resident TestimonialsWhat is living with FirstKey Homes like? Read what some of our happy residents have to say.

Resident Testimonials • FirstKeyHomes.com FirstKeyHomes.com • Resident Testimonials

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The office staff in Cornelius, N.C., Courtenay, Michele, Debra and Tracie; the local team, Falon, Tom and Jake; and everyone I’ve spoken to on the phone are just incredible! I’m impressed with the level of support and the quick responses that have made my move and transition less stressful. Thank you!

- Rachel C. | Charlotte

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Resident Testimonials

FirstKey Homes is a godsend after wasting money with other rental companies. I was able to locate a great home in a highly-desirable neighborhood at a reasonable price. My representative went above and beyond in assisting me with securing this home. Did I mention that I found this house on a Thursday and moved in the following Monday? Thanks a bunch to FirstKey Homes and their amazing staff! You’ve all been amazing!

- Roxy M.

I have been with FirstKey Homes for three years now and absolutely love them. Any issues that you have are quickly taken care of. I would highly recommend them to anyone.

- Tammara G.

FirstKey Homes is a great company to rent from! Problems fixed in 2 days. Just go online and put in your request and they are on it. They don’t bother or harass you. I love this company.

- Nic W.

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Unlock More Yoga Time Rental Qualification

CriteriaBefore moving forward, let’s make sure you understand and meet all the requirements for residency.

FirstKeyHomes.com • Rental Qualification Criteria Rental Qualification Criteria • FirstKeyHomes.com

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It’s Time To ApplyNow you can get the ball rolling by submitting an application. We’ll walk you through everything you need to know.

FirstKeyHomes.com • It’s Time To ApplyIt’s Time To Apply • FirstKeyHomes.com

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It’s Time To Apply

1. Head over to FirstKeyHomes.com

2. If you saved your search, log in for your list of saved homes.

3. Find the home you’ve selected and

Click “Apply Now”

If you did not save your search, from the home page, type in the city on the search bar. You will be directed to that city’s landing page. Type in the address of the home and click on the home.

Click “Apply Now”

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It’s Time To Move InThis is really happening! Here are some more details about what to expect, along with tips on how to make your move as smooth as possible.

It’s Time To Move In • FirstKeyHomes.com

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FirstKeyHomes.com • It’s Time To Move In

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It’s Time To Move-InMOVE-IN ORIENTATION

Close to your move-in date, you’ll take part in a Move-in Orientation as an introduction to your new home. You’ll learn everything you need to know about living with FirstKey Homes, including useful contact information, how to pay rent, an overview of rental policies and other important information.

Also, before move-in we’ll do a comprehensive inspection to evaluate the condition of the home in detail and note any items to be addressed. That way we’ll be sure your home is ready for you!

MOVE-IN CHECKLIST

Moving is stressful! To help you get through this as easy as possible, we’ve curated a list of steps that will keep you  organized during your move.

8 weeks before the move:

Find companies to help with your move

• Professional movers

• Truck rentals for a DIY move Create a binder • Gather important information and documents regarding your move

• Moving company estimates, new lease agreement, birth certificates and other important documents you want to keep handy. Organize school records• If you have children, contact the new school district and gather information on the new school. Arrange to have their records transferred after the move.

• Don’t forget about shot records or other physical exams needed for admission into schools.

6 weeks before the move

Start gathering boxes

• Ask friends and family for extra boxes. You can also get boxes from retailers or stores.

• Use this moving calculator to estimate how many boxes you might need. http://hdmoving.com/

5 weeks before the move

Sell. Donate. Dispose.

• Start gathering items you aren’t taking with you on the move. Find a local place to donate items, sell through your social network or dispose of items.

4 weeks before the move

Select moving company or reserve truck

• Make the final preparations for your moving company or rental truck. Most companies require a deposit to reserve.

• Start packing

• Label each box as you pack them.

3 weeks before the move

Cancel/Transfer Utilities

• Some or all utilities may be kept in FirstKey Homes name. Please confirm utilities with your leasing agent.

2 weeks before the move

Confirm your rental truck

• Call to make sure you are all set for moving day

Change your address

• Use the online form (USPS Change of Address Form) or head to the post office to fill out a physical form.

1 week before the move

Pack a convenience box

• Pack a box to easily locate items you need for the first day at your new home.

• Tissue, paper plates, paper towels, soap, medicines, phone chargers, etc.

Get familiar

• Find local convenience stores, veterinarians, hospitals and your favorite places to eat.

It’s Time To Move In • FirstKeyHomes.com FirstKeyHomes.com • It’s Time To Move In

18 Our Promise • FirstKeyHomes.com

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This document is the Resident Selection Criteria of FirstKey Homes. It may be revised, modified, or updated at any time by FirstKey Homes, LLC at the discretion of FirstKey Homes, LLC. Applicants applying to homes inside homeowner’s associations (HOA’s) or other municipalities may be subject to additional qualification criteria. Residents under previous Landlord-Resident contracts currently occupying homes under FirstKey Homes ownership herein does neither confirm nor guarantee that residents meet FirstKey qualification standards.

Read the full FirstKey Homes Resident Selection criteria. This can be found in a link on every home’s individual listing under the rental amount.

Our PromiseOur mission is to give our family of residents a place to call home. The walls where you’ll measure your children’s height. The backyard for making memories to last a lifetime. The perfect space to host holiday celebrations with friends and family.

We believe that your rent payment should get you more than just a place to live. We give you a home that has the space you need, the privacy you want and the peace of mind you deserve. Beyond that, we offer a helpful resident services team, convenient options for paying rent and submitting maintenance requests, resources for making the most of your home, and more.

We partner with you to keep your home comfortable, with a commitment to taking care of large service and maintenance needs to give you the benefits of living in a home without the hassles of homeownership. So relax and enjoy, because we’re here for you.

Again, welcome to FirstKey Homes!

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