future proofing malta’s gaming eco-system joseph cuschieri – executive chairman changing the...
TRANSCRIPT
Future Proofing Malta’sGaming Eco-system
Joseph Cuschieri – Executive Chairman
Changing the ball game ...
Joseph Cuschieri – Executive Chairman
Agenda
o Our philosophyo Licensing o Key Performance Highlightso Key Challengeso What are we doing? | Our Reform Agendao What’s next ? | In Focus
OurPhilosophy
o Collaborate with other Regulators and jurisdictions,
o Regulate and not ban,o Seek common ground,o Consumer focused,o Keep the gaming industry clean and
sustainable
Our regulatory ethos
Licensing
January – September YOY
2013 2014 % Difference
Licenses Issued 321 401 25%
Registered Companies 220 258 17%
KeyPerformance
Highlights
Key Performance Highlights
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VAT 2015 recommendations
Set up research unit within the Authority
Initiated consultations on Key Official standards, Cloud solutions, Digital Games of Skill with Prize
Initiated office relocation to Smart City project
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Enhanced stakeholder outreach and consultation
Launched the Responsible Gaming Foundation
Improved efficiency of the Authority and introduced a performance based approach to regulatory policy
Stepped up activities within EU & international fora (more coordination and alignment)
Key Performance Highlights
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Reduced Licence Processing Time by 50%
Reduced support ticket closure time by 48%
Quick Wins introduced this year
Restructuring of the LGA
Key Performance Highlights
KeyChallenges
Key Challenges
New VAT Directive
Developing EU Trends
Player protection
Regulatory overhaul
Innovation
New technologies
UNIQUE GAMING ECO-SYSTEM
What arewe doing?
Our Reform Agenda
“What got us here, won’t take us there ...”
Our reform agenda
POLICY ORGANISATIONAL STRATEGIC
Regulatory overhaul
Regulatory entrepreneurship
Knowledge management
Centre of excellence Player protection
Gaming Malta
Gaming Academy
Growth focus
Market Re-Positioning
What’s next?
In focus …
In focus …
Certification of standards
Disaster recovery
One stop shop
Customer experience
HQP scheme
Banking
Payment systemsSocial gaming
Intermediaries
Thank you foryour attention!