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The Future of Singapore’sPost Offices28 Nov 2014

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2

SingPost at a Glance

$4.1Bmarket capitalisation>150 yearsserving Singapore

15 countriesfootprint

2003IPO

30%regional revenue 

2007postal liberalisation 

5,000size of workforce

>3 millionmail items deliveredeach business day

2

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3

A Very Challenging Postal Environment Globally

Mail Volume !  2011 - 2013 Mitigating measures taken in 2014•  USPS

- increased postage rate by 6% in Jan

- Cut hours at 4,000 post offices- Closed 223 mail processing facilities

•  Japan Post- Increased postage rate by 2.5% in Apr

•  Canada Post- increased postage rate by 35% in Mar

- Cut approximate 8,000 jobs- Scrap home deliveries

•   Australia Post- Cut headcount by 900

•  SingPost

- Invested S$100m into service- Introduced Saturday deliveries

•  New Zealand Post- Increased postage by 12.5% in Jul- Cut up to 2,000 jobs (18% of workforce)- Cut to 3-day mail delivery from mid 2015- Downsize network to 3 sorting centres

from 6Source: Postal organisations’ websites/annual reports

Notes: USPS’ financial year ends on 30 Sep, SingPost/Japan Post, 31 Mar

-10.00%

-9.00%

-8.00%

-7.00%

-6.00%

-5.00%

-4.00%

-3.00%

-2.00%

-1.00%

0.00%

-2.19%

USPSSingPostJapanPost

CanadaPost

KoreaPost

NZPost

AustraliaPost

-3.16%

-5.88%

-6.44%

-8.09%-8.43%

-8.95%

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Productivity is Key to Transformation for A New Era

Customer ProductivityStaff Productivity

Productivity via technology, infrastructure upgrading & process improvements

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The New Post Office

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POPStation allows customers to pick up and post theirparcels 24/7, at their convenience

What is POPStation (Pick/Post-Own Parcel Station)?

It is a secure locker station that allows customers to pick up and post theirparcels 24/7, at their convenience

 Accessible 24/7

Easy to use

Secure

Discreet

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 Your Mobile “Post Office”,Access it on the Move

24/7 Post Officeservices

via a kiosk

“Post Office”is now Online

SAM facilitates self-service

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The Future?

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Thank You 

 Achieving High 

Ranked No 1postal agency in the world

Global Service Providerof the Year award

World Mail Award 2014(eCommerce)

Only company to win anEMS Cooperative awardevery year since 2001