current and emerging trends current and emerging trends and innovations in public and innovations in public library servicelibrary service

April 15, 2015April 15, 2015

building & design trendsbuilding & design trends

Seattle, WashingtonSeattle, Washington

Idea Store Whitechapel, London, UKIdea Store Whitechapel, London, UK

A traditional library is A traditional library is combined with space for combined with space for classesclasses. .

The flagship building of a The flagship building of a program that aimed to push program that aimed to push libraries into the 21st libraries into the 21st century, century, including the including the latest digital technologylatest digital technology..

Black Diamond Library, DenmarkBlack Diamond Library, Denmark

This monolithic design is This monolithic design is surprisingly surprisingly airy and open on airy and open on the inside,the inside, encouraging not encouraging not just the study of books but just the study of books but also the exploration of new also the exploration of new types of mediatypes of media. .

““We are drawn to these projects We are drawn to these projects for their potential to for their potential to engage engage the public and not only to the public and not only to give cultural and social life give cultural and social life to their cities and towns but to their cities and towns but also for their ability to work also for their ability to work as a accelerator for learning as a accelerator for learning and knowledgeand knowledge,” says Bjarne ,” says Bjarne Hammer, an SHL founding Hammer, an SHL founding partner.partner.

Villanueva Public Library, ColombiaVillanueva Public Library, Colombia

Local materials and a Local materials and a local workforcelocal workforce help make help make the Villanueva Public Library the Villanueva Public Library in Colombia a in Colombia a sustainable sustainable structurestructure. .

The collaboration between The collaboration between four young architects places four young architects places two volumes, one made of two volumes, one made of solid stone and the other an solid stone and the other an airy latticed pine structure, airy latticed pine structure, right beside each other in a right beside each other in a visually engagingvisually engaging contrast.contrast.

Parque Biblioteca Espana, ColombiaParque Biblioteca Espana, Colombia

Looking down on what was Looking down on what was once among the most once among the most dangerous dangerous neighborhoodsneighborhoods in Latin in Latin America. America.

Designed by Giancarlo Designed by Giancarlo Mazzanti as a Mazzanti as a symbol of symbol of hopehope, , the the library, library, auditorium and auditorium and community centercommunity center buildings were inspired by buildings were inspired by the shape of boulders.the shape of boulders.

TU Delft Library, The NetherlandsTU Delft Library, The Netherlands

A striking conical volume A striking conical volume emerges from what appears to emerges from what appears to be a green hill, but is actually be a green hill, but is actually a a subterranean library with subterranean library with a living roofa living roof. .

The library at Delft’s University The library at Delft’s University of Technology was designed of Technology was designed by Mecanoo. The cone shape by Mecanoo. The cone shape descends into the main room descends into the main room of the library and contains of the library and contains spiral staircases leading to spiral staircases leading to reading rooms.reading rooms.

Ann Arbor, Michigan boasts a Ann Arbor, Michigan boasts a beautiful modern library beautiful modern library designed by InFORM Studio. designed by InFORM Studio. Replacing a 4,000-square-foot Replacing a 4,000-square-foot library located in a strip mall, library located in a strip mall, the new structure, completed the new structure, completed in 2008, is long, low and in 2008, is long, low and geometric. geometric. Rustic natural Rustic natural tree trunk columns echo tree trunk columns echo the woodsthe woods outside while high outside while high ceilings, pale ash and white ceilings, pale ash and white paint make it feel even more paint make it feel even more spacious.spacious.

Ann Arbor District Library, MichiganAnn Arbor District Library, Michigan

Cerritos Millennium Library, CaliforniaCerritos Millennium Library, California

The library includes the The library includes the saltwater aquarium, which saltwater aquarium, which was expanded to a 15,000 was expanded to a 15,000 gallon tank complete with gallon tank complete with coral and sharks, a coral and sharks, a lighthouse, a model space lighthouse, a model space shuttle ("The Spirit of shuttle ("The Spirit of Cerritos"), a Cerritos"), a Tyrannosaurus Tyrannosaurus rexrex fossil replica (named fossil replica (named Stan), a little theater, an arts Stan), a little theater, an arts and crafts room, simulated and crafts room, simulated atmospheric changes in a atmospheric changes in a rainforest theme, a night sky rainforest theme, a night sky theme, a lighthouse in which theme, a lighthouse in which children can read, and a children can read, and a green screen.green screen.

DOK Library Concept Centre, DOK Library Concept Centre, NetherlandsNetherlands

The Library as a Story The Library as a Story Publisher Publisher One of the biggest projects we’re One of the biggest projects we’re working on is working on is DOK Agora, “the DOK Agora, “the storyboard of your life.”storyboard of your life.” On On huge screens in the library, it is huge screens in the library, it is possible to present an exhibition possible to present an exhibition of of whatever you, as a patron, whatever you, as a patron, think is important and of value think is important and of value to the communityto the community. .

Technology meets Community InteractionTechnology meets Community Interaction

Patrons can use these Tank Patrons can use these Tank U stations to download U stations to download digital content to their digital content to their phones so they can enjoy it phones so they can enjoy it whenever they like. whenever they like.

Technology that matches customer Technology that matches customer interestsinterests

Markham Village Branch, MarkhamMarkham Village Branch, Markham

Service desks and shelving & lighting solutions that Service desks and shelving & lighting solutions that are mobile allow for multiple uses and future flexibility.are mobile allow for multiple uses and future flexibility.

Third Place & Community SpaceThird Place & Community Space

Scugog Memorial Public LibraryScugog Memorial Public Library Angus Glen Branch, MarkhamAngus Glen Branch, Markham

building & design trends building & design trends rounduproundupSustainableSustainable

• LEED design, green/white roof, rainwater harvesting, LEED design, green/white roof, rainwater harvesting, solar/geothermal energy, bike racks, energy efficient solar/geothermal energy, bike racks, energy efficient lighting solutions, green waste management practices.lighting solutions, green waste management practices.

AccessibleAccessible• Location and spaces, automated doors, wide aisles, low Location and spaces, automated doors, wide aisles, low

shelving, clear signage, ramps, assistive technology, shelving, clear signage, ramps, assistive technology, good lighting.good lighting.

FlexibleFlexible• Mobile shelving and low profile service desks, multi-Mobile shelving and low profile service desks, multi-

function spaces, adaptable lighting & wiring solutions for function spaces, adaptable lighting & wiring solutions for changing technology.changing technology.

building & design trends building & design trends rounduproundupCommunity FocusedCommunity Focused

• Visually engaging, landmark, open, welcoming, space Visually engaging, landmark, open, welcoming, space for people, relaxing/comfortable atmosphere, respectful for people, relaxing/comfortable atmosphere, respectful of heritage, variety of seating options, personalization.of heritage, variety of seating options, personalization.

ExperientialExperiential• Interactive spaces & views, technology & equipment Interactive spaces & views, technology & equipment

that encourages exploration, cultural promotion, that encourages exploration, cultural promotion, community engagement, fun, a ‘destination’.community engagement, fun, a ‘destination’.

CooperativeCooperative• True ‘community centre’: shared cultural and True ‘community centre’: shared cultural and

community functions, art galleries, museums, coffee community functions, art galleries, museums, coffee shops, theatres, schools, partnership with social services.shops, theatres, schools, partnership with social services.

service trendsservice trends

Customer-Centred PhilosophyCustomer-Centred Philosophy

Self-Service SolutionsSelf-Service Solutions

Multiple Service Points – Real & MobileMultiple Service Points – Real & Mobile

Technology Experts & Consumer AdvisorsTechnology Experts & Consumer Advisors

Convenience & FlexibilityConvenience & Flexibility

Personalized Assistance & ‘Life Support’Personalized Assistance & ‘Life Support’

Community Sharing Knowledge & IdeasCommunity Sharing Knowledge & Ideas

Staff Expertise & Sharing the WealthStaff Expertise & Sharing the Wealth

Community PartnershipsCommunity Partnerships

service trends roundupservice trends roundupRelationalRelational: : It’s a place where people connect, share and It’s a place where people connect, share and create the atmosphere. Build lifelong relationships.create the atmosphere. Build lifelong relationships.

AuthenticAuthentic: : Consumer trust is key. Relevance to the Consumer trust is key. Relevance to the community and its current needs informs choices of materials community and its current needs informs choices of materials & services.& services.

ResponsiveResponsive: : Assess the current user needs and while Assess the current user needs and while simultaneously looking ahead to the future trends and simultaneously looking ahead to the future trends and positioning.positioning.

PersonalisedPersonalised: : Does the community feel this is a place where Does the community feel this is a place where they belong? Can they see themselves and their needs they belong? Can they see themselves and their needs represented?represented?

CreativeCreative: : People work in different ways and spaces can People work in different ways and spaces can create the vibe for meaningful experiences and lifelong create the vibe for meaningful experiences and lifelong growth.growth.

““To most people it’s just a place to go for a good story, To most people it’s just a place to go for a good story, entertainment and time to be with friends.”entertainment and time to be with friends.”

essential staff traits & abilitiesessential staff traits & abilities

Social SkillsSocial Skills: : In an atmosphere based on building trust and In an atmosphere based on building trust and relationships this is one of the most fundamental skills.relationships this is one of the most fundamental skills.

CuriosityCuriosity: : People who are curious are also self-learners, People who are curious are also self-learners, they seek out new information, ideas and technology.they seek out new information, ideas and technology.

CreativityCreativity: : Helping customers requires so much more than Helping customers requires so much more than knowledge of a particular system. The multitude of media knowledge of a particular system. The multitude of media require a troubleshooting mentality and the ability to analyze require a troubleshooting mentality and the ability to analyze and ‘think outside the box’.and ‘think outside the box’.

ConfidenceConfidence: : To move forward independently in their work, To move forward independently in their work, education and training. Also to share their knowledge & education and training. Also to share their knowledge & expertise.expertise.

FlexibilityFlexibility: : To deal with constantly evolving technology and To deal with constantly evolving technology and spaces.spaces.

the future is here…the future is here…

……ready or not ready or not

Telecommuting & Project-Based BusinessTelecommuting & Project-Based Business

““Teacherless” EducationTeacherless” Education

• Learning through a movie• Learning through an app• Learning through our • accomplishments• Learning through an • experience• Learning through a game• Learning through music• Learning through podcasts• Learning through virtual • world experiences• Learning through smells, tastes, and sensory involvement• Learning by using a combination of all of the above

3D Printing, Fab Labs & the Maker Culture3D Printing, Fab Labs & the Maker Culture

Fayetteville Free Library

Google’s Project Glass Google’s Project Glass

Emotiv’s EPOC Neural Headset (On Sale $299)Emotiv’s EPOC Neural Headset (On Sale $299)

some future trends & some future trends & possibilitiespossibilities• Closing the gap between biology & Closing the gap between biology &

technologytechnology• International Wireless NetworkInternational Wireless Network• Artificial IntelligenceArtificial Intelligence• Increasing Entrepreneurial/Flex work Increasing Entrepreneurial/Flex work

forceforce• Increased free timeIncreased free time• Virtual EducationVirtual Education• ‘‘Prosumers’ rather than Consumers Prosumers’ rather than Consumers

(producers-consumers)(producers-consumers)• Project-based workforceProject-based workforce

Is the library of the future in the Is the library of the future in the stories stories or in the books?or in the books?

Thank you for your kind attention.Thank you for your kind attention.Any questions please contact:Any questions please contact:

Amy Caughlin, CEOAmy Caughlin, CEOScugog Memorial Public LibraryScugog Memorial Public Libraryacaughlin@scugoglibrary.caacaughlin@scugoglibrary.ca