future of insurance industry - global trends, demographics, emerging markets, technology, customer...
DESCRIPTION
Future insurance trends - how insurance customers are changing. Impact of mobile, online comparison sites, call-centre experience, customer relationship management, use of Big Data in underwriting and calculating risk premiums. Growth of insurance in emerging markets. Conference keynote speaker and Futurist Patrick Dixon.TRANSCRIPT
Dr Patrick Dixon Chairman Global Change Ltd
Insurance TrendsTake hold of your Future
Tuesday, 3 September 13
Insurance: Confusing Messages
�Marke&ng: We are here to protect your family, to pay out generously and quickly if something happens to you, giving you peace of mind at a fair price. We believe in the value of what we do for you.
Tuesday, 3 September 13
Insurance: Confusing Messages
�Marke&ng: We are here to protect your family, to pay out generously and quickly if something happens to you, giving you peace of mind at a fair price. We believe in the value of what we do for you.
�Investor Rela&ons: Our mission is to make shareholders as much wealth as we can without breaking the law and landing up in prison. We raise life insurance premiums as high as we can get away with, and pay out as liBle as possible.
Tuesday, 3 September 13
CONVERGENCE OR
DIVERGENCEAll innovation is about
doing things differentlyto serve customers better
Tuesday, 3 September 13
• Mother changed mind re banking online / mobile - in 3 hours, leapt 30 years
Tuesday, 3 September 13
300 million move to cities in China and475 million to cities in Africa by 2025
Tuesday, 3 September 13
75% of all US and UK wealth owned by those over 65 -‐ but many need to work
Tuesday, 3 September 13
75% of all US and UK wealth owned by those over 65 -‐ but many need to work
Tuesday, 3 September 13
Eat more – weigh less
•30% of US newborns will become diabetic
•$100bn cost per year
Tuesday, 3 September 13
Treatment which restores and maintains the youthful elasticity of hardened arteries, improves heart failure – and helps wrinkled skin.
Tuesday, 3 September 13
Grow New Teeth
• Pigs teeth grown in rats
• Mice grow new teeth from nerve cells / gum tissue
Tuesday, 3 September 13
Successful Heart repair
• Inject bone marrow stem cells after bypass
• Improves heart function
Tuesday, 3 September 13
Monkeys on diet live longer• After 20 years - 80% alive v 50% on normal calories• Less cancer, diabetes, heart disease, strokes, brain decay
60
Tuesday, 3 September 13
Slow or no ageing is a reality in animalsImpact on average EU reZrement age of 60
• Rockfish, Turtles, some Whales
• No signs of getting old
Tuesday, 3 September 13
lPeople like to belonglSense of identitylCommunity lFamilylLife insurance is always bought for tribe
Happy to Belong
Tuesday, 3 September 13
"Perfection!," TripAdvisor Member, Mar17, 2013 This was the most beautiful hotel. Delightful, all perfect. We will stay again v soon. "Terrible! TripAdvisor Member, Feb 10, 2013 Terrible place, rats, dirty, noisy - sick with food poisoning for 2 weeks. Nearly died.
Tuesday, 3 September 13
Distribution – FUTURE DIRECT�From agents to banks�But trend is to go direct�Direct also reaches younger people
Tuesday, 3 September 13
• Kenya -‐ 17m customers• $9bn pa -‐ >33% GDP• Tanzania 9m people• 35 naZon links via HomeSend Hub• Tuesday, 3 September 13
• 90% Microsob R&D• Azure $1bn revenues• Office 365 1bn revenues-‐ loyalty-‐ no piraZng-‐ instant upgrades
CLOUD
Tuesday, 3 September 13
70% UK bandwidth = YouTube + BBC Neflix video streams = 25% US bandwidth (27m users)
Tuesday, 3 September 13
• Zettabyte = 1024 ExabytesExabyte = 1024 PetabytesPetabyte = 1024 TerabytesTerabytes = 1024 Gigabytes
BigData
Tuesday, 3 September 13
• Zettabyte = 1024 ExabytesExabyte = 1024 PetabytesPetabyte = 1024 TerabytesTerabytes = 1024 Gigabytes That's a data explosion of 44x in
What does Datamean for selling,
underwriting and fraud ?
Tuesday, 3 September 13
• Home• Work• Online• Offline• Sales• Entertain• Phone• Mobile• Chat• Social web
Tuesday, 3 September 13
• Home• Work• Online• Offline• Sales• Entertain• Phone• Mobile• Chat• Social web
ONECUSTOMER
Tuesday, 3 September 13
BeyondCompliance
be ready for further rapid changes in regulationsand business models
Tuesday, 3 September 13
Shale gas 33% US supplies
200 years global supplyUp from 60 years in 5 years
Tuesday, 3 September 13
Data accepted widely
Science of global warming might possibly turn out to be incorrect, but it is highly influential
Tuesday, 3 September 13
120,000 terawatts of sunlight /day7,000 times total global power usePower Moscow from Libyan Desert
“40% EU power = wind by 2050”
Tuesday, 3 September 13
120,000 terawatts of sunlight /day7,000 times total power use
QUEBEC from ARIZONA
Tuesday, 3 September 13
�30 million acres lost
�EU 5% gasoline and diesel from food
25% of 2010 US grain à fuel30% US grain burnt in cars
Tuesday, 3 September 13
All sales based on a promisePurpose of business is to deliver on
your promiseProfit is your reward for doing so
Purpose of Business
Tuesday, 3 September 13
Truth about Retail Funds�Yield after charges often very low�Many fund managers unwilling to invest own money in retail funds�Many in the industry say their own products are not worth investing in�Yesterday – “50% of us sell funds of funds but only 5% of us invest in them”
Tuesday, 3 September 13
Every life covered, every family safe, every home secured
�For individuals – protecting wealth�For family – providing for their future�For community – or society enhancing�For the whole earth – the good of all
Making Life Better
Tuesday, 3 September 13