future of banking
TRANSCRIPT
3
TWO EMOTOINS TO COMBINE?
Shopping
MUST DOs
Traveling
Buying a new car
Dating Listening to music
Buying
new shoes
Watching a movie Filing taxes
Saving for retirement
Tracking spending
Tracking
to dos
Paying the bills
WANNA DOs
NOT EXHAUSTIVE
6
SOLUTIONS, NOT PRODUCTS
YES 75%
Percentage of customers
expecting more digital services from their bank
Source: Global consumer banking survey
CORE
BANKING
Transactions
8
NEW CUSTOMER TOUCHPOINTS
24/7 available
Data driven push advice
Social re-assurance
Multi-Banking-Channel
Mass Customization
PUSH PULL