future of banking

Download Future of Banking

Post on 12-Apr-2017

377 views

Category:

Technology

0 download

Embed Size (px)

TRANSCRIPT

  • 0

    FUTURE OF BANKING

    Michael Kramer, MD Germany November 2015

  • 1

    TWO WAYS TO HELL?

    Evolution of

    classical banking

    Revolution as a digital attacker

  • 2

    TWO CULTURES TO MEET?

  • 3

    TWO EMOTOINS TO COMBINE?

    Shopping

    MUST DOs

    Traveling

    Buying a new car

    Dating Listening to music

    Buying

    new shoes

    Watching a movie Filing taxes

    Saving for retirement

    Tracking spending

    Tracking

    to dos

    Paying the bills

    WANNA DOs

    NOT EXHAUSTIVE

  • 4

    TWO NEW BANKING APPS A DAY

  • 5

    ONE CUSTOMER FOCUS

  • 6

    SOLUTIONS, NOT PRODUCTS

    YES 75%

    Percentage of customers

    expecting more digital services from their bank

    Source: Global consumer banking survey

    CORE

    BANKING

    Transactions

  • 7

    DAILY BANKING

  • 8

    NEW CUSTOMER TOUCHPOINTS

    24/7 available Data driven push advice Social re-assurance Multi-Banking-Channel Mass Customization

    PUSH PULL

  • 9

  • THANK YOU.

Recommended

View more >