future forward thinking it directors community of practice jan 14, 2010 san francisco, ca terry...
TRANSCRIPT
Future
ForwardThinkingIT Directors
Community of PracticeJan 14, 2010 San Francisco, CATerry Bledsoe, Catawba County Government
8010“There is a force for change that’s basically invisible using old ways of seeing. It’s a force we have to let collide with and even destroy our old ideas about how the world should be before we can hope to make any sense at all”
Age of the Unthinkable, Ramo
Mission Objectives Situational Analysis
Strategy Formulation Implementation Control
Traditional Strategic Planning
Sustainable
• Principle 1: Recruit, train, and retain World Class IT employees
• Principle 2: Build and maintain a robust IT infrastructure
• Principle 3: Field an effective Project Development and Portfolio management process
• Principle 4: Ensure partnerships within the IT department and with the business
• Principle 5: Develop a collaborative relationship with external partners
IT Excellence
World Class IT by Peter High
• there is no one future– The future is what I expect. – The future is better than I expect. – The future is worse than I expect. – The future is weirder than I expect.
• there are multiple factors
Mapping the Possibilities
• How do I deal with each of the futures?• How do I move toward the future I want?• How do I minimize risks?• How deal with the future that I don’t want?• Can I deal with a future that I did not envision?
Thinking it Through
• Asking the Question– “What will the future look like?”
• Scanning the World• Mapping the Possibilities– The future is what I expect. – The future is better than I expect. – The future is worse than I expect. – The future is weirder than I expect.
• Thinking it Through– Scan -> Plan -> Adapt
Future Forward Thinking
are seeds of change that exist today and they can tell about big trends in the future.
are something odd or strange today.
Weak
signals
signals
Trends and Weak • For the first time in human history, children are
authorities on a central innovation – the new digital media. This generation gap has its implications
• Universal connectivity. What does that mean?• Jobs that do not require proximity.• Universal competition?• Ubiquitous, unprecedented access to
information. • Universal collaboration?
signals
Trends and Weak • On Christmas Day, for the first time in history,
Amazon.com sold more digital books than the old fashioned kind.
• According to a Centers for Disease Control and Prevention study, more than one in five U.S. homes (22.7%) had cellphones - and no landlines - during the first half of 2009, up from 10.5% during the same period in 2006.
• On Tuesday, Panasonic and LG Electronics, two of the top television makers, are to announce that they are integrating the free online calling service Skype into their Internet-connected high-definition televisions . Universal connectivity. What does that mean?
• Augmented Reality and it’s role in Public Safety
• What was it like when we couldn’t get an answer in 5 minutes or less?
• Could you manage your staff in 140 characters or less?
• Could a Tweet overthrow a dictator?• How did Social Media affect the elections?• What is Apple really up to?
signals
Questions
signals
Regular Basis - Practice• Scan the world– Internet– Twitter– Social Networks– Blogs– Magazines and Other Types of Media
• Scan Internally• Information Shared Multiple Ways (Transparency)• Collaboration with Collective• Creativity Encouraged/ Expected (Creative Destruction)• Change Your View – Look in as Opposed to Out• Customer Service vs Customer Experience• How Can We Improve Services?
Make Connections Step 1: Defining—Define the problem you’re trying to
solve.Step 2: Borrowing—Borrow ideas from places with a similar problem.Step 3: Combining—Connect and combine these borrowed ideas.Step 4: Incubating—Allow combinations to incubate into a solution.Step 5: Judging—Identify the strength and weakness of the solution.Step 6: Enhancing—Eliminate weak points while enhancing strong ones.
Borrowing Brilliance by David Kord Murray
Issue: Public Officials are being called by the press seconds after a call is dispatched.
Issue: Paging process too slow. Press gets to officials before pages.
Solution: Page simultaneous with dispatch.
Issue: Telecommunicators need to focus on incident.
Solution: Page by incident type
Solution: Vendor is working on solution, will be ready in 9 to 16 months, with next release.
Real Problem
Issue: Public Officials are being called by the press seconds after a call is dispatched.
Issue: Paging process too slow. Press gets to officials before pages.
Solution: Page simultaneous with dispatch.
Issue: Telecommunicators need to focus on incident.
Solution: Page by incident type
Solution: Vendor is working on solution, will be ready in 9 to 16 months, with next release.
Real Problem
Traditional Thinking
Trip to Surry County
Could we get the code and adapt?
No problem, display locally.
Great! Can we adjust to small screen?
Do you know you can see it with a Blackberry?
Wait, this does exactly what the vendor charges for.
Can we key off of incident and send a page?
•Page on incident•Keep officials notified•Use current technology•Reduce workload•No additional costs
ClosingThoughts…
If every IT organization does not come out of this recession changed, they have missed an
opportunity. Look for opportunity in everything you do.