fundamental changes customer flows powered by. why? powered by
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Fundamental changescustomer flows
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Why?
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RA REMA ATTRACT MATCH EXPERIENCE DELIVERY
We believe that developing leadership in young people is the fundamental solution for a better world
We develop leadership through our the inner & outer journey of our AIESEC experiences
The inner & outer journey starts after matching
And for that we need to change the focus of our efforts
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Our customers sayIn my personal experience AIESEC doesn't do anything. they provide no support for interns and give no help in solving any problems. I'm glad I used to teach adults during my project and could make friends who've always tried to help me in any of my needs. My advice to all those who want to take part in any GIP programs with AIESEC - you mast have really good survival skills and have or be able to make friends with local people, you can never rely on AIESEC.
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Meanwhile around the globeWe make banking clear & easy
We are there anytime anywhere
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"The only permanent thing today is that things are changing constantly.
Jean choplin
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Changing is not an option anymoreit is a must
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How are we changing?
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A potential
ChangemakerIs developed at the
Endof the customer flow.
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our new customer flows
Shifts our focus from process
management to develop
quality leadership
experiences
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our new customer flows
Urges us to put more effort, energy and
resources into delivering more
and better experiences
after the matching
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our new customer flowsIs not a
new system, it
is a behavior
and mindset
change for all of us
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our new customer flows
Were designed to be fast &
open– don’t slow it down
with restricting,
controlling or closing down
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our new customer flows
In our new customer flows
we need automatize
processes and care about our customers &
set clear expectations
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Major changes for usAutomates the entire process
and tracks key KPI’s at each stage.
Standards &
Satisfaction tracked
throughout each
experience.
Is not a new
system, it is a
behavior and
mindset change for
all of us
Removal of the Raising Stage. The platform will be ‘open’
similar to the
opportunity portal.
We should be focused on creating leadership, and not on processes.
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Zoom in to view
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GIS – Key New Features• Opportunities portal, crm & experience timeline
Full integration: leads from Opportunities Portal going directly to CRM Open system giving the opportunity for anyone to take a look at the internships provided by AIESEC Experience timeline for every EP
• Library & analytics Easier knowledge management, with the option to link education materials with roles NPS information, DAAL & AFT integrated in analytics Data & analysis about partnerships, sub-product/sub-issues Integrated planning tool
• Team & committee management Team minimums imbedded into the team management tool Roles function for easier communication and knowledge sharing Easy management of structures (teams & projects) – Messaging Messaging integrated to have all our communications channeled in one platform available all accross the globe Never ask for email Ids, WeChat numbers, simple search by name
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GIS – Migration of myaiesec data to GIS
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What is going to happen between now and 22nd of october?
The whole network testing and giving feedback
The development continues
• Not ready features• Based on your feedbacks• Business rules and permissions implementation
Our operations will be still officially running on myaiesec.net
• To make sure everything is tested before we switch completely to experience.aiesec.org
Data migrated every day
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How to get ready for the final switch
Follow the GIS Vietnam MC
checklist! (To be released soon!)
Simulate in the system, play
around, get to know every corner of
experience.aiesec.org
Test, test, test & give feedback
Understand the new customer flows & the
changes they bring
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What is going to happen on the 22nd of october
All data from experience.aiesec.org will be deleted
All data from myaiesec.net (apart from wikis) will be migrated finally to experience.aiesec.org
Myaiesec.net will be no longer available
All our operations will run on experience.aiesec.or
If we constantly test, it is not a big deal
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What about in Vietnam? – Moving Forwards
• Our entity has no login to the GIS, it was given to MCP’s but Tram’s login does not work. Still awaiting AI to fix this.• Update from Micheal last night: Tram has an e-mail in her inbox with this fixed ;-)
Please set us up with logins! :-D
• I’m meeting with each programme asap to define the new customer flow in VN & what changes are necessary in order to align @VN to the new customer flow. A full plan & checklist will be presented when this is available.