fully leverage your paging solution
TRANSCRIPT
FULLY LEVERAGE YOUR PAGING SOLUTION
WHO WE ARE
CORE VALUE STATEMENTSpok delivers smart, reliable communication solutions to help protect the health, well-being, and safety of people around the globe. WHY SPOK
When COMMUNICATIONS matter, Spok delivers.
• Dependable critical communications are paramount for individuals in healthcare, public safety and a host of other industries.
• The flexibility to communicate across devices is no longer optional in today’s mobile environment.
• Creating efficiencies in communication systems improves safety as well as the user experience.
• Expertise + best-in-class service and support = trusted partner.
Minneapolis, MN
Jacksonville, FL
New York, NYBedford, NH
London
Dubai
Perth
Plano, TX Springfield, VA
EMPLOYEES
606 125,0002013 REVENUE*
$210MCUSTOMERS
MET
RICS
LOCA
TIO
NS
COMPANY OVERVIEWINVESTING IN OUR BUSINESS GLOBALLY
*2014 revenue will be released in March 2015
OUR CUSTOMERS
WE SERVE
EDUCATIONHEALTHCARE GOVERNMENT LARGE ENTERPRISEHOSPITALITY
PAGING REMAINS RELEVANT
• Paging has been integral to hospital workflows and critical response processes from coast to coast for 30+ years
• Paging’s value remains high for critical messaging• Reliability/cost quotient still a factor – there is still
nothing even close to paging from a cost effectiveness perspective
• Role-based communication needs – not everyone needs a smartphone to do his/her job; budget constraints
• Paging’s survivable architecture provides advantages over broadband, especially in crisis and disaster scenarios
CELLULAR NETWORKS AND EMERGENCY RESPONSE
• Cellular networks have a well-documented history of failing in emergency response scenarios
• Minneapolis Bridge Collapse– Very localized in scope
• Southern California Earthquake– Damage to cellular network equipment was minimal
• Virginia’s 5.8 magnitude earthquake– Damage to cellular network equipment was minimal
In all these crisis scenarios, congestion rendered cellular phones nearly useless for emergency responders
WHY DO CELLULAR NETWORKS CONGEST AND FAIL?
• Cellular is a mobile consumer and enterprise business– When disaster strikes, folks get on their phones
to talk about it• Cellular networks were not designed
to handle this amount of traffic– Under normal circumstances, these design
parameters are not an issue– When disaster strikes, however, network failure
is a foregone conclusion• Paging is not subject to the same
congestion from consumer demand
WHY SPOK - PAGING SERVICES
• Largest provider of local, regional and nationwide one-way and two-way narrowband wireless messaging services in the U.S.
• 1.2 million subscribers on a national basis• We purchase more new pagers than all other
U.S. paging companies combined• Healthcare as a percentage of total direct
wireless customer base: 27% in 2005 – 76% in 2014
• Spok serves more than 66% of major hospitals in the U.S. (200+ beds)
Healthcare is not only our most stable sector in terms of continued units
in service, but it is also the most
demanding from a reliability, quality of
service, and coverage standpoint.
THE BEST ADULT AND CHILDREN’S HOSPITALS CHOOSE SPOK
Source: U.S. News & World Report’s “Best Hospitals” study 2014-2015
4,743 ADULT HOSPITALS SURVEYED
17 QUALIFIED for “HONOR ROLL”
ALL USE SPOK SOLUTIONS
183 CHILDREN’S HOSPITALSSURVEYED
10 QUALIFIED for “HONOR ROLL”
ALL USE SPOK SOLUTIONS Source: U.S. News & World Report’s “Best Children’s Hospitals” study 2014-2015
WHY SPOK - NETWORK RELIABILITY
• Each month, Spok Technology Operations publishes a report of its network performance
• This is done to demonstrate our commitment to providing the highest network service levels in the wireless industry
NETWORK ELEMENTS IN SERVICE DATA
TICKET AVERAGE RESOLVE TIME
PERCENT AVAILABILITY
Spok has taken great strides to ensure the long-term stability of its paging networks, while protecting all that is tried and true about paging• Carrier-grade technology operations
– Enterprise-grade, high network availability• Field engineering teams deployed across the
country to provide timely response• Disaster response plans at the ready• Have redesigned and updated the Spok paging
network for enhanced, long-term supportability– Linux-based infrastructure– Future-proofed components by:
• Incorporating support for modern interfaces• Utilizing commercially available hardware and software
WHY SPOK - TECHNOLOGY SAFEGARDS AND INVESTMENTS
• One-way alphanumeric pager
• Messages are encrypted and device has screen-lock to protect sensitive information
• Messages are sent through the same trusted paging network
ENCRYPTED PAGER
SPOK MOBILE™
• Secure receipt of page messages on smartphones• Messages sent using pager number not mobile phone
number – keeps your cellphone number privet • Improve communications with delivery receipts,
response capabilities, and an audit trail• Because Spok Mobile has a separate inbox, less critical
and personal messages aren’t mixed in with urgent ones
• Messages sent to WME Groups and eGroups will deliver the message to the Spok Mobile smartphone if the pager number is a follower
• Supported on Apple and Android operating systems • Redundant pager feature allows users to receive
messages on both pager and smartphone
• Included as part of your Spok bill• Hosted Solution – no hardware to install at your site• Maintained 24/7 by Spok
Use your Spok pager number for smartphone communications
SEND MESSAGES AS YOU ALWAYS HAVE
2. Smartphones receive the message
Desk Phone Computer
Paging Alphamate
1. Messages are sent to Spok pager numbers via normal methods
Operator Dispatch
Send a Page Spok Web Directory
LET’S GET IN TOUCH!
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CASE STUDIES VIDEOS
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