full n final hrm

7/31/2019 Full n Final Hrm

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Presented By:

Sonia Dadlani(10022)

Himani Parihar(11049)Nikita Bali(11004)

Neethi Nair(11044)

Ranjini Nair(11045)

Chandan Pahelwani(11047)


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The Process of teaching new or current employees

the basic skills or some specialized skill if they

require to perform their job.

In any case, Training is a hallmark of goodmanagement.

Always having high-potential employees does not

guarantee the success of the employees & the work

carried on by them.Big software companies like Wipro, TCS, Infosys

have intense trainings for their employees.

Tolani Institute of Management Studies, Adipur 2


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Not only software companies, but also many

PSUs like HPCL also go for training for their

engineers.

In this trend of training Giant retail storesalso are included.

Like Wal-Mart, Carrefour & Tesco.

Training is considered to be booming for the

employees. The best example can be taken from United

States, They spend huge amount of training

& offer about 28 hours of training.



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Need AnalysisInstructional

DesignImplementation Evaluation



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An attempt to improve the current or future

management performance by imparting

knowledge, changing attitudes & increasing

skills. It is not easy to decide where Training

ends & Development begins.

It is an excellent task of the managers to

pick the actual need when they think thatdevelopment programs should be organized.



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Tesco is a retail store working on huge level across

Europe, USA, Asia.

It has expanded with the combination of

acquisition of new stores, retail services & byadapting the needs of the consumers.

Working on such a huge level definitely requires

too many employees.

All of them are not skilled & familiar with jobprocess.

And thus training is a must for them.



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TESCO requires staff who can be flexible and

who can adapt the changes.

Also they ensure themselves that they have

the right caliber of staff to build themanagement team.



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Initiative by Jack Cohen.

Selling Groceries from a stall.

Cohen bought tea stocks from a company

called T.E. STOCKWELL and they had aventure named TESCO.

And it started selling its product as TESCOTEA.

First store was opened in 1929 in London.

Since then TESCO has expanded by launchingnew stores, providing retail services & theyhave molded themselves as per requirementof customers.

8Tolani Institute of Management Studies, Adipur


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TESCOs original range of product of grocery

& general merchandise has diversified &

includes Banking, insurance, electrical goods

& Telephone Equipments. TESCO has also expanded its customer base

through its TESCO.com website which

attracts one million regular users.

From one man & a stall, TESCO now hasapprox 280,000 employees in UK, & 460,000

employees worldwide.



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TESCO also operates from Bangalore, India

named as TESCO HSC.

It provides critical services for the TESCO

global retail chain: IT services

Business services

HSC Finance

Operation Development

HSC commercial

Enabling services.



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Despite the fact that TESCO has only 27 %

market share, competitors always are one

step behind.

Being so giant, they offer online deliveryservices & offline retail stores.

TESCO thinks that if any market share left,

there is potential for growth and expansion

in that area & they move on to grab it.



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Its everyone's job here to help customers first.

Whether its Christmas or Easter, our staff will be

seen working.

And last but not the least. TESCO says:Wed love to hear from you



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Value for customers, to earn their lifetime

loyalty

They do this by being creator of brands

To give customer the better price.Wide choice of products.

With these they want the customers to me

more & more loyal to them and come back

again & again to buy their products.



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They want to be the best not only to their

existing customers, but also to all the

community which it belongs too.

They want to be strong in all the areas ofselling & they want to be an outstanding

retailer both in store and online.



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They talk about Every Little Helps a lot. For them this is not just an marketing slogan,

but it stand s for everything they do.

They do everything best for their customers,

by selling groceries to selling mobile phonesand giving loans.

They have spread themselves in almost all

the directions of things required by

customers and they provide them the bestpossible they can.

They rely totally on Every Little Helps



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They follow this philosophy to bind all theircustomers together.

Their Employees play a very important rolein defining their service.

They also make sure that their team feelsencouraged to work a lot & in return expectto be recognized and valued in theorganization.

They believe that if they get continuousrewards for heir work done, they will gomiles ahead to serve to their customers thebest.



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To create value for customers to get theirlifetime loyalty



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To grow the UK core.

To be an outstanding international retaileronline and in stores as well.

To be strong in everything we sell.

To grow retail services in all our markets.

To put our responsibilities to thecommunities we serve at the heart of whatwe do.

To be creator of highly valued brands.

To build our team so that we create morevalue.



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TESCO also has a charity trust which helps

local and national communities.

It was established on 1st June, 1987.

It is handled by the main board of TESCO.



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Banking

Telecom

Film Making

ISP VOIP

Phone Shops.



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Wal-Mart & Carrefour are the biggest

competitor of Tesco.



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Employees work in wide range.

Both store and non- store functions.

Assisting customers on the shop floor directly

if they need any help & also if the customerhas placed an order online, employees work

on for on time delivery to their customers.

Department Managers leading a team of

customer assistants.Warehouse employees help in fulfilling the

needs at the stores of TESCO.



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Office operations are carried on in different

departments including Finance, purchasing,

Personnel & Marketing.

Logistics staff who plan and carry out thedistribution of products to stores.

TESCO recognizes that increasing knowledge,

improving skills and job satisfaction of

employees are the factors which lead togrowth of the company.



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TESCO is very huge & if new stores are

opened in new locations clearly means that

TESCO should adapt the requirements of the

people of those areas.

For e.g. TESCO opens a new store in highly

populated luxurious area, then the customers

in that area will be of high level & they will

require the goods accordingly, so TESCO herehas to train their employees so that they can

handle these luxurious peoples.



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EstablishingLearning Objectives

Identifying thecomponents

Assembling SpecificMethods



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TESCOs aim is to expand and diversify the

requirement of people in the business on

right place at right time.

TESCO also thinks that the key point ofbusiness success is also to train & develop

their employees.

TESCO believes that the investment in their

employees will be the best return for thecompany itself.



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Training here is upward & onwards.

They ensure that people who join TESCO get

the best learning, training and development

to do their job and develop at TESCO. TESCO Says We have trained ourselves to be

obsessed about training.

There is a training program for every major

and minor careers at TESCO.



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Training needs are recognized through

identifying the gap in knowledge and skills.

TESCO employees belong from wide range of

skill levels and it is important to evaluate theperformance.

So any possible skill shortage is estimated.

Gaps are identified through Personal

Development Program. Employees and Managers negotiate with each

other to find ways to fill those GAPS through

these activities.



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In the first session of training, the trainer

talks about history of TESCO.

Then trainer talks about working system

(working time), Day-off and other laborrelated things. For e.g. how to wear working

clothes.

The second session is about safety.

The trainers talk about labor-safety, accidentprevention regulations & fire regulations.

The third session focuses on punctuality.



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How to arrive and leave.

Time should be mentioned.

How to prevent stealing.

How to behave in the organization.



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On thejob-

training

Off thejob-

training



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Job Rotationor

SecondmentMentoringCoachingShadowing



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Employeeswho are

new

To teachsome new

skill

Development ofindividual skill

Areas likeTeam

building

Communicationskills

Presentationskills

InductionTraining

Meet newtrainees

Knowmore

about thecompany



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Month 1

Month2-4

Month5-6

Month6-12

Month12



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Visit & workin all

departments

Allocate aBuddy

Go and helpto tackle the

problems

Testing bygiving them

real situations

Identifyingskill gaps

Undertakingplacement

AsDepartment

Manager

Take on firstManager role

Review &discuss theirdevelopment



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Helps in increasing sense of ownership.

Employees become more organized,

productive & flexible.

This helps them to meet the needs ofcustomers.



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Development

Apprenticeship

in Retail Options Twist



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Retail Apprenticeship is a chance for Tesco

staff to gain nationally recognized

qualification by CITY & GUILDS.

It starts every September for selected stores. Lasts for 12 months.

Here the employees get chance to learn new

skills & go for technical turn in their existing

skills.



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It is a program for those who want to do

grow big in the organization.

OPTIONS is a flexible program that looks

upon the personal needs of trainees. It lasts minimum of 6 months to a period of 2

years.



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This is a phase where Managers in HEAD

OFFICE have a store experience called

TWIST. It involves spending 5 days in store by doing

once a year, every year.

It covers all the aspects of store operations

right from back door to shop floor.



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StoreDevelopment

Programs

CommercialDevelopment

Programs



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A team leader from day 1.

This program requires a trainee to attend the

university affiliated with the degree.

It runs for 2 days.Helps in gaining knowledge about the Retail

Environment, Personal Development &

Professional Development.

This program also offers facility of earningwhile learning.



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This includes Activity Plans, a learning log as

to what they have learnt.

They keep plans of what to do & how to do

and they keep a checklist. This allows trainees to carry out their own

analysis of progress.

This also helps employees to be more

positive, productive and valuable toorganization in the long term.

This also helps to increase the motivation

level of employees.



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TESCO provides highly structured monitoring

for Training Evaluation of employees.

For this scheduled task, Time-tables,

Measures & checklist are required. Employees assess themselves by setting

objectives in Activity Plans, Personal

Development Plans & Recording outcomes in

learning logs.



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Describes what exactly we need to do

Specific

Having a target that can be measured

Measurable

It is possible with trainees current role, skills &experienceAchievable

Which is achievable within time & resourcesavailableRealistic

Has a clear deadline

Time- Framed



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Feedbacks are carefully monitored & scored.

TESCO also uses 360-degree appraisal

method.

Here all the stakeholders who have contactwith employees, assess the performance &

gives feedback.

For e.g. A store department manager may get

feedback from their manager, their buddy,Department managers, the HR Manager and

their team.



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Efficient & Effective Training and

Development of employees is an essential

element for TESCOs continuing growth.

TESCO requires employees who arecommitted & flexible in order to aid its

expansion of the business.

TESCOs structured approach to training and

developing its existing and new employeesprovides a strong foundation for its

continuing growth.



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The expansion of TESCO relies on retaining

existing customers & acquiring new ones.

TESCO says that all the customers entering

should be confident that what they want

they will get here & happy by what they

wanted they got.

This relies upon the committed & flexible

employees delivering the highest standard ofservices to meet TESCOs objectives.



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http://www.tesco-careers.com/

Times100.uk



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full n final hrm

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