fulcrum iiex presentation v1 - insight...
TRANSCRIPT
Beyond Conversation: Innovating the Patient Journey
Lucy Robin, Ph.D.
IIeX Health 2017
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panoramic view
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A B C D E F
G H I J K L
M N O P Q R
S T U V W X
Y Z AA BB CC
DD
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“I just wanted to cover my face. I just didn't want to tell anybody about it. I just wanted to hide. This is not something anybody would want to learn about their body”
“Just when you think the ball is going to stop rolling, it’s still going, and you're still going in for more treatments and more checkups, and you want to stay on top if it…and it’s psychologically overbearing”
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?4/6/17 11
What makes a great shower
Read the article: https://www.continuuminnovation.com/en/how-we-think/blog/the-soft-science-of-hard-problems
4/6/17 12Read the article: https://www.continuuminnovation.com/en/how-we-think/blog/the-soft-science-of-hard-problems
http://www.istockphoto.com/photo/outdoor-rain-shower-gm488415436-74122927Essentials
4/6/17 13Read the article: https://www.continuuminnovation.com/en/how-we-think/blog/the-soft-science-of-hard-problems
4/6/17 14Read the article: https://www.continuuminnovation.com/en/how-we-think/blog/the-soft-science-of-hard-problems
Ferris Bueller’s Day Off (Paramount Pictures)
4/6/17 15Read the article: https://www.continuuminnovation.com/en/how-we-think/blog/the-soft-science-of-hard-problems
Ferris Bueller’s Day Off (Paramount Pictures)
Elf (New Line Cinema)
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X
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8:00 AM 5:00 PM
“Lab and radiology case review”
“Diabetic diet education”
“Having lunch” “Charting” “Writing a
prescription”
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8:00 AM 5:00 PM
Positive emotions associated with workActivities of the day
Seeing patients, 48%
Other clinical , 24%
Administrative, 28%
42% Acute care
20% Vaccinations
12% Chronic care
9% Physicals
9% Health screenings
8% Medication reviews
pleased
cheerfuleager
expectant
curiousaware
relaxed
acceptedcalm
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Getting
WHERE WILL IT TAKE YOU?
the
OUTbeyondconversation