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TRANSCRIPT
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Hlh
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HIA
Su
b:-
Imp
lem
en
tati
on
of a
n o
nli
ne
Wiz
ard,
In
trod
ucti
ono
f n
ew
Bu
sin
ess
Reg
ula
tio
n
an
d
MA
ITR
I
wor
king
pro
ced
ure
s
Go
ver
nm
ent
of
Mah
aras
htr
a In
dust
ries
, E
nerg
y an
d L
abou
r D
epar
tmen
t G
over
nmen
t C
ircu
iar
No.
: M
eeti
ng-2
020/
Mis
c. N
o. 1
178/
Ind.
-8
Man
tral
aya,
Mad
am C
amas
Roa
d.
Hut
atm
a R
ajgu
ru S
qu
are,
N
arim
an
Po
int,
M
um
bai
-4
00
03
2
Dat
e: 2
1Jan
uary
202
1
Pre
ambl
e T
he
Dep
artm
ent
for
Pro
mot
ion
of I
ndus
try
and
Int
erna
l T
rad
e (D
PII
T)
un
der
Min
istr
y of
Co
mm
erce
& I
ndus
try,
Go
ver
nm
ent
of I
ndia
, h
as i
ssu
ed S
tate
Ref
orm
s A
ctio
n P
lan
(SR
AP
) 2
02
0-
21
fo
r im
ple
men
tati
on
by
Sta
tes
an
d
Un
ion
Ter
rito
ries
to
im
pro
ve t
he E
ase
of
Do
ing
B
usi
ness
acro
ss t
he
stat
es i
n th
e co
untr
y. T
he
Sta
tes
are
goin
g to
b
e ev
alu
ated
on
the
bas
is o
f th
eir
com
pli
ance
s w
ith t
he
par
amet
ers
men
tion
ed i
n th
e S
RA
P 2
020-
21 f
ollo
wed
by
feed
bac
k r
ecei
ved
from
th
e u
sers
.
In o
rder
to f
acil
itat
e th
e in
dust
ries
in s
tate
& to
pro
vide
them
all
NO
Cs/
per
mit
s/ p
erm
issi
on
s w
ith
ease
, th
e G
ov
ern
men
t o
f M
ahar
ash
tra
has
est
abli
shed
MA
ITR
I si
ngle
win
dow
cel
l vi
de
Gov
ernm
ent R
esol
utio
n da
ted
11 F
ebru
ary
20
16
. MA
TRI
cell
faci
litat
es i
nves
tors
to r
egis
ter,
app
ly
mon
itor
, tr
ack
an
d r
ecei
ve
app
rov
ais/
cer
tifi
cate
s/ N
OC
s/ p
erm
issi
on
s w
itho
ut p
hysi
cal
visi
ts t
o
diff
eren
t D
epar
tmen
ts.
MA
ITR
I C
ell
com
pri
ses
of a
ph
ysic
al b
ure
au w
hich
hel
ps
the
inv
esto
rs t
o ex
ped
ite
the
pro
cess
of
rece
ivin
g th
e ap
pro
val
s an
d a
ct a
s a
poin
t of
gri
evan
ce r
edre
ssal
via
hel
plin
es.
MA
ITR
I
Sin
gle
Win
do
w S
yst
em h
as b
een
im
plem
ente
d as
an i
niti
ativ
e to
en
han
ce t
he
ease
of
doin
g b
usi
nes
s fo
r en
trep
ren
eurs
in t
he
stat
e. H
owev
er,
to h
ave
sing
le p
oint
of
con
tact
for
all
ind
ust
ries
an
d b
usi
nes
s-re
late
d s
erv
ices
as
per
th
e di
rect
ives
of
DP
IT u
nd
er S
RA
P 2
02
0-2
1,
the
foll
owin
g
prop
osit
ions
are r
equi
red
to e
xpan
d th
e fu
nctio
ning
of
MA
ITR
I.
On
lin
e W
izar
d
A
Wiz
ard
h
as
been
in
corp
ora
ted
in
th
e
MA
ITR
I p
ort
al
to
hel
p
an
in
ves
tor
to
iden
tify
th
e
perm
issi
on
s re
qu
ired
to
sta
rt b
usi
ness
/ in
du
stry
in M
ahar
ash
tra.
An
in
ves
tor
is r
equ
ired
to
en
ter
specif
ic
det
ails
(su
ch a
s ty
pe
of
indu
stry
, n
um
ber
of
emp
loy
ees,
loc
atio
n et
c.)
foll
owin
g w
hich
hel
sh
e c
an
ob
tain
inf
orm
atio
n re
gard
ing
all
Sta
te a
pp
rov
als
app
lica
ble
to
esta
bli
shin
g (
pre
-est
abli
shm
ent)
&
star
ting
oper
atio
ns (
pre-
oper
atio
ns)
of h
is/
her
bu
sin
ess/
ind
ustr
ial
unit.
T
he
onli
ne w
izar
d p
rov
ides
lin
ks f
or o
nlin
e ap
plic
atio
n fo
rms
of
lice
nse
s/ N
OC
s re
qu
ired
by
use
rs a
nd
the
ir r
elev
ant
noti
fica
tion
s w
her
ever
nec
essa
ry (
pre
-est
abli
shm
ent
& p
re-o
per
atio
n).
Cir
cula
r:
Co
nsi
der
ing
th
e ab
ov
e-m
enti
on
ed
fact
s,
Ind
ust
ries
D
epar
tmen
t,
Go
ver
nm
ent
of
Mah
aras
htr
a h
ereb
y d
irec
ts t
he
foll
owin
g:
1.
On
lin
e W
izar
d
It is
m
and
ated
th
at a
ny
n
ew a
ddit
iona
l re
gula
tion
o
r li
cen
se
pert
aini
ng
to
sett
ing
u
p
or
oper
atio
nali
zati
on o
f b
usi
nes
s/ i
ndus
try,
int
rodu
ced
by a
ny
of
the
dep
artm
ents
un
der
th
e st
ate
Go
ver
nm
ent
sho
uld
be
incl
uded
in
the
Wiz
ard
wit
hin
a ti
me
peri
od o
f 3
0 d
ays
from
th
e d
ate
of
issu
ance
of
regu
lati
ons.
Al
depa
rtm
ents
sho
uld
exte
nd n
eces
sary
sup
port
to d
esig
n lo
gics
for
incl
usio
n of
the
reg
ulat
ion(
s) in
the
onl
ine
Wiz
ard.
2.
Intr
oduc
tion
of
new
reg
ulat
ion
a.
Eac
h pr
opos
ed r
egul
atio
n or
lic
ense
(be
fore
it i
s en
acte
d) s
houl
d m
anda
tori
ly s
peci
fy
the
follo
win
g in
form
atio
n on
the
web
site
: a.
Leg
al B
asis
in a
ny L
awl A
ct P
olic
y b
.Nec
essi
ty:
How
th
e re
gula
tion
hel
ps
Go
ver
nm
ent
ach
iev
e it
s o
bje
ctiv
es
c.B
usin
ess-
frie
ndly
: E
xte
nt
of
bu
sin
ess
-fri
en
dli
ness
of
the
reg
ulat
ion
if it
end
eav
ou
rs
to i
mp
ose
m
inim
um
bu
rden
o
n
bu
sin
esse
s to
ac
hie
ve
the
Gov
ernm
ent's
obj
ecti
ves
b.
If a
ny
ad
min
istr
ati
ve d
ep
art
men
t p
rop
ose
s to
in
tro
du
ce n
ew
bu
sin
ess
reg
ula
tio
ns,
th
en
it w
ill b
e m
an
dato
ry t
o t
hat
dep
art
men
t to
pu
bli
sh t
he d
raft
bu
sin
ess
reg
ula
tio
n o
nli
ne
and
invi
te p
ubli
c co
mm
ents
/ su
gg
esti
on
s on
th
at d
raft
wit
hin
30
day
s fr
om t
he
dat
e of
disp
lay
of th
e dr
aft
regu
lati
on.
C.
It is
als
o m
and
ated
to
publ
ish
the
com
men
ts/ f
eed
bac
k r
ecei
ved
fro
m t
he
publ
ic o
n th
e
draf
t b
usi
nes
s re
gula
tion
an
d a
mec
han
ism
sh
ou
ld b
e in
corp
ora
ted
to
ind
icat
e h
ow
th
e
feed
bac
ks
are
adcr
esse
d i
n th
e fi
nal
regu
lati
on.
3.
MA
ITR
I W
ork
ing
Pro
ced
ure
s A
n in
vest
or v
isit
ing
MA
ITR
I sh
ou
ld b
e du
ly s
up
po
rted
by
rela
tion
ship
man
ager
s b
ase
d
on t
he
sect
or
of in
vest
men
t. F
or th
is p
urp
ose
, M
AIT
RI
shal
l co
mp
rise
a t
eam
of e
xp
erts
from
v
ario
us
sect
ors
, w
ho
wou
ld g
uid
e an
d
assi
st t
he
inv
esto
rs i
n u
nd
erst
and
ing
vari
ou
s p
erm
issi
on
s th
at
are
req
uir
ed
fro
m t
he S
tate
Go
vern
men
t fo
r est
ab
lish
men
t
and
ope
rati
onal
izat
ion
of i
ndus
try/
bu
sin
ess
in M
ahar
ash
tra.
Al
l qu
erie
s an
d gr
ieva
nces
tow
ards
thi
s en
d sh
ould
be
addr
esse
d in
a t
ime-
boun
d m
ann
er w
ith
du
e es
cala
tio
n m
ech
anis
ms
in p
lace
. T
he
onli
ne p
latf
orm
sh
ou
ld p
rov
ide
a m
ech
anis
m t
o re
vert
to
the
inv
esto
rs v
ia t
he
MA
ITR
I Q
uer
y a
nd
Gri
evan
ce m
od
ule
.
All
qu
erie
s re
ceiv
ed f
rom
th
e in
vest
or s
hall
be
reco
rded
on
lin
e (if
su
bm
itte
dof
flin
e)
and
man
dato
rily
ad
dre
ssed
wit
hin
a ti
mel
ine
of 3
day
s fr
om t
he
dat
e o
f re
ceip
t o
f
a b. C.
quer
ies.
d.
A
ll q
uer
ies
rela
ted
to
bu
sin
ess
/ in
dust
ry-r
elat
ed
app
lica
tio
ns,
ra
ised
b
y
Sta
te
auth
orit
ies
sho
uld
b
e se
nt
to t
he
con
cern
ed
inv
esto
r fo
r th
e p
urp
ose
of
seek
ing
clar
ific
atio
n, w
ithir
a t
imel
ine
of 7
day
s of
rec
eivi
ng t
he
appl
icat
ion
from
the
inve
stor
S
uch
qu
erie
s sh
ou
ld b
e se
nt
only
on
ce t
o t
he i
nv
esto
r
e.
Proc
urem
ent-r
elat
ed G
riev
ance
s:
i. A
ll g
riev
ance
s pe
rtai
ning
to
pro
cure
men
t sh
ali
be a
dd
ress
ed i
n a
tim
e-b
ou
nd
man
ner
, n
ot
exce
edin
g 1
5 d
ays
from
th
e d
ate
of o
nli
ne
filin
g o
f th
e g
riev
ance
.
i.
Des
k 1
, M
AIT
RI
Cel
l sh
all
be
the
firs
t le
vel
of
gri
evan
ce r
edre
ssal
fra
mew
ork
.
The
Des
k 1,
MAI
TRI C
ell s
hall
eith
er r
edre
ss th
e gr
ieva
nce
in 3
day
s or
forw
ard
the
sam
e to
Des
k 2
, M
AIT
RI
Cel
l in
3 d
ays
thro
ug
h t
he
on
lin
e sy
stem
.
ii.
Des
k
2,
MA
ITR
I C
ell
shal
l b
e th
e se
con
d
leve
l o
f g
riev
ance
re
dre
ssal
fram
ewor
k. T
he D
esk
2, M
AIT
RI
Cel
l sh
all
eith
er r
edre
ss t
he g
riev
ance
in
3 d
ays
or f
orw
ard
the
sam
e to
Ch
airm
an,
MA
ITR
I C
ll i
n 3
day
s th
rou
gh
th
e
onli
ne s
yst
em.
iv.
Cha
irman
, M
AIT
RI C
ell
shal
l fu
nctio
n as t
he
fina
l au
thor
ity f
or t
he
grie
vanc
es
rais
ed o
n p
rocu
rem
ent
issu
es o
f th
e D
irec
tora
te o
f In
du
stri
es a
nd
sh
all
red
ress
the
gri
evan
ce in
9 d
ays.
Indu
stry-
relate
d Grie
vanc
es:
i. A
ll gr
ieva
nces
per
tain
ing
to s
ettin
g up
or op
erat
iona
lizat
ion
of in
dust
ries
sho
uld
be
addr
esse
d in
a tim
e-bo
und
man
ner
, n
ot
exce
edin
g 1
5 d
ays
from
th
e d
ate
of o
nlin
e fil
ing
of t
he
grie
vanc
e.
.
ii. Desk 1, MITRI Cell shall function as the first level of the grievance redressal framework. The Desk 1, MAITRI Cell shall either redress the grievance in 3
days or forvard the same with reasons for non-redressal of grievances to Desk
2, MAITR: Cell in 3 days through the online system. ii. Desk 2, MAITRI Cell shall function as the second level of the grievance
redressal framework. The Desk 2, MAITRI Cell shall either redress the
grievance in 3 days from the receipt of grievance or forward the same to
Chairman, MAITRI Cell in 3 days through the online system with the reasons
r non-redressal of grievance at their level. iv. The Chairman, MAITRI Cell shall function as the third level of the grievance
redressal framework. The Chairman, MAITRI Cell shall either redress the
grievance in 4 days from the receipt of grievance or forward the same to the concerned Secretary of the administrative department within 4 days through
the online system.
The concerned Secretary of administrative department shall funcion as the final point of the grievance redressal framework and shall redress the
grievance within 5 days from the receipt of grievance through the online system.
V.
(Sanjay Kumar) Chief Secretary, Government of Maharashtra
To, 1. Principle Secretary to the Hon'ble Governor of Maharashtr 2. Principle Secretary to the Hon'ble Chief Minister of Maharashtra 3. Private Secretary to Hon'ble Minister (Industry) Maharashtra 4. Private Secretary to Hon'ble Minister of State (Industry) Maharashtra 5. All Private Secretaries to All the Hon Ministers /Ministers of the State 6. Chief Secretary of Maharashtra 7. Private Secretary to Hon'ble Leader of Opposition, Maharashtra Legislature Assembly, Vidhan Bhavan, Mumbai 8. Private Secretary to Hon'ble Leader of Opposition, Maharashtra Legislature Council, Vidhan Bhavan, Mumbai 9. All Additional Chief Secretaries /Principal Secretaries / Secretaries to the Government of Maharashtra 10. Development Commissioner (Industries) Directorate of Industries, Mumbai 11. All Departments of Mantralaya, Mumbai 12. All Desk Officers in the Industries, Energy and Labour Department 13. The Industries, Energy and Labour Department (Ind-8) Select file