FSSA

UPDATEMay 2019 | Volume 8, Issue 2

1

IEDSS rolls out in pilot areaIndiana Eligibility Determination and Services System went live on April 29

Last month, FSSA launched the new Indiana Eligibility Determination and Services System, better known to most Division of Family Resourc-es staff as “IEDSS.” The new system is now operating in the pilot area, which is DFR Regions 8 and 10 in the southeast part of Indiana. IEDSS is an improvement of the internal system DFR employees use to determine member eligibility for SNAP, TANF and health coverage. Shortly after the official “go live” command was given and IEDSS launched, FSSA Update checked in with Adrienne Shields, DFR director, and Sunshine Beam, DFR deputy director, for their thoughts on how the rollout was going:

April 29, 2019, was a big day for DFR! How did it go? April 29 was an

exciting day for DFR. We are pleased to announce that implementation of IEDSS was a success! There were system issues, as with any new system implementation you are likely to experience technical issues. However, DFR was proactive and a

plan was in place to triage, trouble-shoot and escalate system issues. All clients have been supported, applica-tions have been processed and benefits have been issued! In the first week, we have received and processed over 1,100 applications and scheduled over 650 eligibility interviews in the pilot regions.

What are you hearing from employees about the new system? DFR employees remain excited about the single-sign on feature and having all of the data elements consolidated into one system.

How are you monitoring IEDSS performance? And how is it performing? Daily command center calls are held with the DFR executive team, Deloitte and field staff from the pilot regions.

What are the next steps for your team in continuing the phase-in of IEDSS? Approximately 1,000 indi-viduals were trained during the pilot. IEDSS training registration for Wave 1 has commenced for the northern regions of the state. We have started to document and capture our “lessons learned” from the pilot in the areas of training techniques, site support, communication, system functional-ity and just the vast experiences from staff in the pilot regions.IN THIS ISSUE:

CAMSS ROLLOUT VISION, MISSION AND VALUESEMPLOYEE APPRECIATION FSSA APPAREL STOREDDB FOOD DRIVE

STAFF SURVEYSUICIDE PREVENTION WEBSITEDMHA LEGENDS RETIRE CHECK OUT ACTIVEHEALTHFIVE QUESTIONS: AMY GILBERT

Our Vision, Mission and ValuesCreated as part of FSSA’s “Connect to Purpose” initiative with feedback from staff

Secretary Walthall recently announced new FSSA Vision, Mission and Values statements that were created as part of our agency’s “Connect to Purpose” initiative with feedback from FSSA staff. Each new statement is listed below and at the end of the FSSA Update, posters of the statements are available to print.

FSSA Vision

All Hoosiers live in fully engaged communities and reach their greatest emotional, mental and physical well-being.

FSSA Mission

To compassionately serve Hoosiers of all ages and connect them with social services, health care and their communities.

FSSA Values

Excellence: To execute operational programming that is consistent and reliable, with ongoing outcomes evaluation.

Integrity: To establish the highest level of trust both internally and externally through honest, transparent and accountable interactions and communications.

Innovation: To encourage bold approaches to problem solving, allowing for failure, embracing change and inspiring creative solutions.

Compassion: To be present in the moment, exemplify-ing kindness and empathy.

Resilience: To withstand and recalibrate when faced with adversity.

Purpose: To take action driven by mission, goals and outcomes.

Inclusion: To listen and actively promote dialogue while recognizing biases and offering a willingness to understand and accept everyone’s diverse cultures, perspectives and ideas.

Dignity: To respect the inherent value and worth of each person through all forms of interactions.

The Division of Aging rolls out new Care Management for Social Services systemOn April 1, 2019, the Division of Aging successfully launched the Care Management for Social Services system to the INconnect Alliance members. This new system, normally called “CaMSS,” provides care managers the ability to track and administer care management through a single interface and was been built using the principles of person-centered care. These new processes allow care managers to be more responsive to clients and their individual needs.

22

3

Richmond State Hospital administrative assistants

Jessy Dalbey, Kristie Vail and Debbie Lanman

Sullivan County

Perry County

Spencer County

Vigo CountyMartin County

Pike County

Margarita Munn,

Marion County

Greene County

Orange and Lawrence Counties

Division of Aging

Evansville State

Hospital Staff

Knox CountyRichmond State Hospital

Gibson County DFR

Warrick County

Amanda,

Spencer County

Allen County

Daviess County

Allen County

Allen County

Posey County

Orange and Lawrence Counties

Richmond State Hospital

BDDS

Vanderburgh County

Disability Determination Bureau food driveDisability Determination Bureau held their annual food drive benefiting Gleaners Food Bank in March. The theme was “Go Mad for Gleaners.” DDB units competed in the March Madness competition by bringing in food items every Tuesday and Thurs-day for three weeks. This year, they also added a “Canstruction” team competition where units built struc-tures with the items they were donating to the drive.

DDB collected 6,668 items—over two tons of food—and $226 for Gleaners. The food will be used for their summer lunch program, ensuring that kids do not go hungry over summer break.

44

Choose from seven different logos for all of your apparel. Logo colors and placement will vary depending upon the color and style of the garment.

FSSA apparel store now openDuring Secretary Walthall’s all-staff address in February, she announced that a new FSSA apparel store was coming. The store is now open and can be found by clicking here and on The Hub under the Employee Resources section.

Staff now have the option to purchase a variety of polos, zip-ups, sweaters and outerwear with FSSA divisional branding. Prices range from $15 to $57 and shipping is an $8 flat rate to anywhere within the state. Items may also be picked up for free at the vendor’s location in Indianapolis.

There are over 2,000 combinations to choose from!

FSSA apparel can worn during your normal work day and is perfect for events where you are representing the agency.

44

New Indiana Suicide Prevention website is now availableA new Indiana Suicide Prevention website is now available as a valuable resource to empower all Hoosiers to find help for themselves or others when in crisis. The website has information on identifying warning signs, shares facts about suicide and can help Hoosiers find local services through a suicide prevention resource locator. A suicide prevention planning tool kit is available to help communities work together to foster and build suicide prevention efforts.

Click here to visit the new Indiana Suicide Prevention website. Immediate help is always available through the National Suicide Prevention Lifeline at 800-273-TALK (8255).

STAFF SURVEYThe Office of Communications and Media has created a survey to help determine how well employees understand FSSA’s strategic plan and the role each of us plays in addressing the key issues facing our agency. The results of this survey help us in our efforts to communicate with and engage employees.

Please click here to launch the survey, which will only a few minutes of your time. Your answers will be anonymous.

55

At right: April 4, 2019, was proclaimed “Carol Pasquale Day” in the City of Logansport by Mayor Dave Kitchell.

Carol Pasquale For the past 49 years, the patients at Logansport State

Hospital have depended on Carol Pasquale for their medications. On April 5, 2019, Carol locked the pharmacy door at 5 p.m. for the final time, choosing to spend time with family and fishing on Lake Shafer. An active member of her community, Carol is the most recent recipient of the Secretary’s Health Impact Award.

Kevin Moore DMHA Director Kevin Moore retired on April 29, 2019, after 35 years of

public service. Starting as a Governor’s Fellow, Kevin’s accomplish-ments during his tenure are too long to mention here, but a few notable achievements include:

• Successful implementation of the novel 21st Century Cures federal grant, including Indiana’s first ECHO training programs;

• Leading the transformative Substance Use Disorder 1115 waiver design team; and

• Expansion of opiate treatment programs by 14 sites, meeting the Governor’s goal of an OTP within an hour’s drive of every Hoosier.

DMHA legends retire

At left: Kevin Moore celebrates his retirement on April 29 with honored guests, including members of his family and his two immediate predecessors.

6

Are you interested in a $100 gift card? What about an extra $50 gift card on top of that? Have you checked out ActiveHealth yet?

Just a friendly reminder from the Human Resources Department that it’s still not too late to complete your health risk assessment through ActiveHealth and earn a $50 electronic gift card!

Get a biometric screening and you will receive an additional $100 electronic gift card.

Our report shows that:• 56% of FSSA employees have not done their health assessment

• 75% have not completed their biometric screening

• 79% of FSSA employees have not started activities to qualify for the premium discount for 2020

Don’t leave this money on the table! There is still time so start TODAY!

Here’s how:To qualify for a healthcare premium discount in 2019, adult members and covered spouses can earn a healthcare premium discount in 2020 by each doing ONE of the following through ActiveHealth by Sept. 30, 2019:

• Complete four coaching sessions (face-to-face or over the phone). Each session lasts around 30 minutes. For more information, log on to ActiveHealth, then select “Program Info” from the “welcome to MyActiveHealth!” menu box at the top of the page.

• Reach Level 5 (9,000 hearts) by participating in digital coaching, health education and health goals on the ActiveHealth platform.

• Record at least 45 minutes of physical activity three days per week by using a synced device. You’ll need to do this for 11 weeks each quarter, for two out of three quarters this year. Qualifying quarters are Jan.–March, April–June and July–Sept.

• Record 10,000 steps per day for 75 days of a quarter, for two out of three quarters this

year. Qualifying quarters are Jan.–March, April–June and July–Sept.

Note: spouses covered by a state health plan must also complete one of the above in order for the employee to earn the premium discount.

More details about the premium discount level will be shared as plan options for 2020 are developed. If you have questions, you can visit the SPD Benefits Home, call (877) 248-0007 or email spdbenefits@spd.in.gov.

77

FIVEQUESTIONS FIVEQUESTIONS Name: Amy Gilbert

Title: Chief Science Officer

Education: JD, Law—Indiana University McKinney School of Law; MPH, International Public Health—University of Alabama, Birmingham; BA, Psychology—Boston University

we do the things we do, whether those things impact human lives and what types of evidence might better inform our policies. My email address is amy.gilbert@fssa.in.gov.

What is the best advice you can offer, based on your years of experience?

First, be curious about people you don’t know, subject matter that intimidates you and schools of thought that vary wildly from your own. I remind myself daily that it’s okay to make myself vulnerable by asking questions, and that it’s important to listen with an open mind to people’s responses. Second, practice gratitude every day. I’ve learned that the key is forcing yourself to do it when your palms are still sweaty from coping with the unforeseen consequences of some rotten decision you felt confident about only 24 hours before. This requires appreciating the hard lessons learned, the unexpected alliances formed in adversity, and the self-identification of new skills that emerged under pressure. A practice of gratitude leads to resilience and growth in our personal and professional lives.

What about your background might your co-workers find surprising?

I tend to share my stories—especially the humorous ones in which I learned from my own mistakes—pretty openly. So by all means reach out and we can share stories about our backgrounds as we talk about how best to integrate scientific rigor into our daily workflow to better support the amazing work you all do “to compassionately serve Hoosiers of all ages.”

What attracted you to a career here at FSSA?

Academia allowed me to indulge my intellectual curiosity, learn about scientific rigor, engage in interesting partnerships, write and teach. But I struggled with the pace of translation from evidence to practice to policy and having to limit my proposed interventions to clinical settings in order to obtain the federal research dollars. I was itching to return to public health. I started asking around about opportunities and found myself writing to Secretary Walthall with a preposterous ask: here’s my crazy skill set, here are my passions, here’s evidence of my strong work ethic and here’s my half-formed vision—might you have a place for me at FSSA?

What gives you a sense of accomplishment professionally?

I’m at my best when working with a diverse, interdisciplinary group of people with similar passions to identify and achieve a shared goal. The wins are satisfying, but the process of learning how to work together and take advantage of everyone’s expertise and skills to effectively work toward that goal that brings me the greatest joy. I also take professional satisfac-tion from watching employees, mentees and students master desired skill sets or subject matter and take flight.

What do you want FSSA workers to know about the work you’re doing?

My goal is to work with people across the agency to think about how we might better use data and science to make decisions to improve the health and wellness of Hoosier families. I want people to know that I need their insight and expertise; to reach out to me about their cross-agency vision for using data to improve efficiencies and outcomes; to come to me with questions about how and why

Career Highlights: My career began in public health with an interest in the factors that impact the health of people in vulnerable populations. I delivered behavioral interventions to low-income HIV+ women in Alabama; and as a Peace Corps Volunteer in Morocco educated women about birth control, food preservation and micro-economic development. I also managed a program at Health & Hospital Corporation that worked with providers across central Indiana to improve health outcomes among the working uninsured. I was struck by the impact that law and policy have on the health of individuals and populations, so in 2004 I chose to attend law school. Upon admission to the Indiana Bar, I was fortunate to be offered a faculty position in the Children’s Health Services Research division of the IU School of Medicine. I wanted to ask big questions about how social determinants of health might best be addressed in clinical settings to improve the health and wellness of vulnerable populations.

8

VISIONAll Hoosiers live in fully engaged communities and reach their greatest emotional, mental and physical well-being.

MISSIONTo compassionately serve Hoosiers of all ages and connect them with social services, health care and their communities.

VALUESEXCELLENCE: To execute opera-tional programming that is consistent and reliable, with ongoing outcomes evaluation.

INTEGRITY: To establish the highest level of trust both internally and externally through honest, transparent and accountable inter-actions and communications.

INNOVATION: To encourage bold approaches to problem solving, allowing for failure, embracing change and inspiring creative solutions.

COMPASSION: To be present in the moment, exemplifying kindness and empathy.

RESILIENCE: To withstand and recalibrate when faced with adversity.

PURPOSE: To take action driven by mission, goals and outcomes.

INCLUSION: To listen and actively promote dialogue while recognizing biases and offering a willingness to understand and accept everyone’s diverse cultures, perspectives and ideas.

DIGNITY: To respect the inherent value and worth of each person through all forms of interactions.