fsi success in the new normal 01.27.14
DESCRIPTION
Opening keynote - Financial Services Industry - January 27, 2014 - Washington, D.C.TRANSCRIPT
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Success in the NEW Normal?
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Kuala LumpurOct 6th 2011
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For those who are prepared…For those who are prepared…
…chaos brings opportunity
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Anyone who tells you they enjoy change… should seek
immediate professional help.
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• The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.
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The Key To Success in the New Normal…
•Nimbleocity•Nim-bo-licous
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(T + C + ECF) x DE = Success
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Talent
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The level of highly satisfied and engaged EMPLOYEES in your business.
The number one factor in increasing the level of highly satisfied and engaged
CLIENTS in your business is…
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Positive Culture
Fun
Family
Friends
Fair
FreedomPride
Praise
Meaning
Results
5
The key elements of a winning culture
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Brand New from HBR
• Individual differences are nurtured.
• Information is not suppressed or spun.
• The company adds value to employees rather than merely
extracting it from them.
• The organization stands for something meaningful.
• The work itself is intrinsically rewarding.
• There are no stupid rules.
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1,300,000 interviews: Basic 4 + 1
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Accountability
1. 100% Clarity + Authority
2. 100% Agreement
3. Track & Post
4. Coach, mentor & train
5. Reward / Punishment
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Extreme Customer Focus
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Web of Value: VOC + MOT + WOM
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Extreme Customer Focus
VOC
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Moments Of Truth
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WOM = Your BEST form of advertising!
78.9%23.4%
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43% - 74% of purchasing decision = WOM/T
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You MUST have a WOM Referral SystemKnow Like Trust Try Buy Repeat
Identify Ideal Client
ReferIdeal Client
From John Jantsch: The Referral Engine
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The Evergreen Project
10 year study of 160 top companies
40 distinct industries
200 management practices
Winners, climbers, tumblers, losers
Winners had an average TRS of 945%...
The Losers only averaged a TRS of 62%From: What (really) Works by Joyce, Nohria, Roberson
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The Four Primary Practices:
1. A sharply focused, clearly communicated and well-understood strategy for growth.
2. Flawless operational execution that consistently delivers the value proposition.
3. A performance-oriented culture that does not tolerate mediocrity.
4. A fast, flexible, flat organization that reduces bureaucracy and simplifies work.
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The Secondary Management Practices:
• Talent = find and keep the best people.
• Key leaders show commitment and enthusiasm for the business.
• Embrace strategic innovation.
• Master the power of partnerships.
From: What (really) Works by Joyce, Nohria, Roberson Workshop 11
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The keys to a world-class career…
KNL
nowledge
etwork
OVE
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THANK YOU
If you have any questions at all please do not hesitate to send a note or call. My email address is: [email protected]
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