fse digitization
TRANSCRIPT
Imagination at work
Field Service Excellence: the Technology Roadmap for GE Oil & Gas
Elena Lorenzi, GE Oil & Gas TMS/DTS Global Field Services IT Leader
PIDX International Europe Autumn Conference 2014 – Paris, October 29th 2014
GE Works
POWER & WATER
ENERGY MANAGEMENT
OIL & GAS
HEALTHCARE AVIATION TRANSPORTATION CAPITAL APPLIANCES & LIGHTING
GE works on things that matter. The best people
and the best technologies taking on the toughest
challenges. Finding solutions in energy, health and
home, transportation and finance.
Building, powering, moving and curing the world. Not just imagining. Doing. GE Works.
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3 ©2014 General Electric Company GE Proprietary
GE Oil & Gas technology solutions
Subsea Systems • Subsea trees & wellheads
• Subsea power & processing
• Controls
• Manifolds
• Flexible risers
• Flow lines
• Specialty connectors & pipes
Measurement & Control • Asset condition monitoring, control sensing
& inspection solutions
• Optimization & diagnostic software
• Pipeline inspection and integrity services
• Control & safety relief valves
• Fuel dispensers & payment terminals
• Fuel control & retail systems
Drilling & Surface • Drilling risers
• Blow-out preventers
• Electric submersible pumps
• Logging while drilling & wire line tools
• Surface wellheads & flow control
• Logging services
• Well Performance Services
Turbomachinery Solutions Turbomachinery equipment and services for the upstream, midstream and LNG segments
Delivering customer solutions by applying systems-level engineering across the
portfolio
Downstream Technology Solutions Equipment & services for the refinery & petrochemical, distributed gas and industrial applications
From extraction, to transportation, to end use …
Cutting edge technology & service
solutions across the value chain
LNG
Drilling Offshore
Refining & Petrochemical
Power Generation
Gas Storage & Pipeline
Services & Predictivity Skills Development
Subsea
Distributed Gas
On- and Offshore Oil & Gas Production
Global Field Services
5 ©2014 General Electric Company GE Proprietary
~1000 Field Service Engineers
Every day ~750 FSEs on site
70 countries where our
emloyees work closely with
our customers
729 outages managed &
executed with 6874
mobilizations in 2014 as of
today
Operating in remote
locations under extreme
conditions
Driven by innovation –
using the newest
technologies on site
Efficient connection and
communication
See tutorial regarding confidentiality disclosures. Delete if not needed.
Field Services digitization plan
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Capacity planning
Resource management
FS «fleet» monitoring
Field equipment
Field operations
Field Service Platform
Field Engineer
EFFICIENCY
SPEED
QUALITY
©2014 General Electric Company GE Proprietary
See tutorial regarding confidentiality disclosures. Delete if not needed.
Efficiency
Commissioning plans & Installed Fleet analysis
Next 2 yrs. demand forecast
Gaps analysis
Training & hiring plans
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Capacity planning Resource management Task assignment
FSEs’ skills/competences
Resources’ assignment
Mobilization
Same technologies & processes x-GE
©2014 General Electric Company GE Proprietary
See tutorial regarding confidentiality disclosures. Delete if not needed.
Speed
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FSE Visualizer
Geo-localization
Security management
FSE control by inventory management
FSE search by competence,
experience, country
Direct contact w. the FSE/service manager
Real-time FSEs availability
Enables geo-localization on Google Maps of sites and FSEs
Supports security management through FSE contact details and security report
Enables FSE pools’ control through inventory management
What it is Why we need it
Enables sales force to get real-time FSE availability based on assignment and duty
Enables FSEs search by competence/skill, experience, country, etc.
Enables direct contact with the FSE or service manager to activate processes
FSE Visualizer
©2014 General Electric Company GE Proprietary
Support short cycle and emergency customer requests
See tutorial regarding confidentiality disclosures. Delete if not needed.
Quality
Title or Job Number | XX Month 201X 9
Progress Measurement
Bluetooth
Low energy
Tooling
+
Mobility program
First step towards
the new era of
Digital Field Service
Report
©2014 General Electric Company GE Proprietary
What’s next?
360° connectivity
Analytics
3D & wearable technologies
Crowdsourcing
©2014 General Electric Company GE Proprietary