from the outside in ‐the users perspective on open · from the outside in ‐the users...
TRANSCRIPT
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From the outside in ‐ the users perspective on open
How easy is it to access our SDI?
Ulla Kronborg MazzoliAgency for Data Supply and Efficiency
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Use of free Geodata X 4
Number of users X 75
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Map service requests per month
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First interaction45% drop‐offInitial page
40 % drop‐off
Second interaction35% drop‐off
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Users say….
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From GUI to UX
• Entire journey a person takes, including:• The process they go through to discover your company’s product• The sequence of actions they take as they interact the interface• The thoughts and feelings that arise as they try to accomplish their task
• The impressions they take away from the interaction as a whole
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From personas and personal needs
To behavior patterns and actions
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Business developer Data user
Map userIT developer
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4 sprints one for each ”type”
8 external experts interviewed
16 external users tested
Involved the whole agency
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We got….
• Functioning prototype• Information architecture• Insights• More than 50 design elements • 5 overall recommendations• A lot to work with…..
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One entrance is possible
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FIRST MEETING
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TRUST and CREDIBILITY
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START AT ONCE
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FILTERING
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It is basically not a product or service that is user‐oriented
but an organization / culture
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ONE USE ACCOUNT
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What are we working on right now….
• Gap• Integrate prototype with ”machine room”• Spatial Data on the Web ‐ Tools and guidance for data providers (JRC)• A very efficiently build, interoperable, 24/7 up and running, new tech open source infrastructure is not necessarily user friendly!
• INSPIRE• A small part of our distribution landscape• Access in English…..but accessible in English?• Even #1 digital government can improve
• Unambiguous connection between data sets and services
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Workshop onINSPIRE, Skopje, 18, March 2013
Rentemestervej 8DK‐2400 Copenhagen NVDenmarkPhone: +45 72 54 55 26E‐mail: [email protected]
www.sdfe.dk
Ulla Kronborg MazzoliChief Advisor National INSPIRE Contact Point
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