...In one word, Vision- CommUnity Mission- Service Values- Aloha

BoardofDirectors

KatharynDaub,Chair

BrandeeMenino,ViceChair

AlanK.Okinaka,Treasurer

MichaelMcGee,Secretary

PatriciaHensley

BrittaZimmer

MikeK.Sayama

HaideeAbe

M.KeolaKenoi‐Okajima

AdamK.Bauer

_______________________________Leadership

C.KimoAlameda,CEO

DebbieJones,CFO

YoulsauBells,COO

Dr.ShaunaPaylor,CMO

Dr.BrianHiga,CDO

WendyFletcher,HRD

DerekOkawa,ITD

JoshuaByrd,FD

KamaKala,InterimCD

As a kid growing up in East Hawai’i and hanging out with cousins, I remember at a family gathering one of my aunties posed the question, “Hey kids, what do you think are the two most important words in the English language?” With our ‘shrugging shoulders’ response, she glanced into each of our eyes and simply said, “Thank You.” “Thank you,” we asked? “Yes, Thank you.”

Gratitude is one of the most important virtues we have and it’s really an attitude of being grateful, which is probably where the word derived. Unfortunately, especially with our youth, the words “thank you” is often replaced with the words “give me” or “I like.” In time, however, most kids don’t just grow old - they grow up. In growing up, they learn the virtue of gratitude.

As I reflect on my fourth month at Bay, I realize there is so much to be grateful for. Hard working employees, a health center in every major area in East Hawai’i providing a host of health services, a beautiful administration building, a mobile health unit that brings ser-vices to the people, an ‘in-house’ pharmacy that also makes deliveries, services that help women and children, and programs that help people with tobacco and vaping addictions. Bay has always been a ‘giving’ organization which often times provides services to the most needy, without any or little compensation in return. I am so blessed to work for an organization with a mission of service.

As we move into the new year, let’s be grateful for our health and for each other. We live in the most beautiful place in the world with a wonderful mix of cultural diversity of which we all share.

Happy New Year. Please stay safe and connected.

C. Kimo Alameda

From the Desk of the CEO

In this Issue… Pages 2: Ka`ū Clinic 3: Women's Health 4: Sliding Fee—Simple Steps & CEO/Leadership Accomplishments 5: Mobile Health Unit 6: Pharmacy 7: Adopt A Clinic

Editor: Pualililehua Carriaga

J a n u a r y — M a r c h 2 0 2 0

Page 2 Bay Bulletin

Ka’ū Family Health and Dental Center WelcomingNewPatients

Bay Clinic’s Ka’ū Family Health & Dental Center is also welcoming new patients. We provide quality primary and preventive healthcare services for our community. We invite you to stop by or give us a call and experience Bay Clinic’s values of integrity, professional excellence, and compassionate care.

Primary care.

Dental care.

Behavioral health care.

Teen health care.

Diabetes management.

Uninsured care.

More…

Ka’ū Family Health & Dental Center

95-5583 Māmalahoa Highway

Nāʻālehu, Hi 96772

Naomi S. Whitaker - APRN

Page 3

Hilo Women’s Health Center Also Accepting New Patients

Bay Clinic, Inc. is a non-profit 501(c) Federally Qualified Health Center (FQHC) founded in 1983. Our passion and priority is person-centered compassionate services. We strive to provide the best comprehensive health care possible for individuals, families, and our community.

We are currently focusing on inviting women of all ages to come visit us. Together we’ll nurture the path to health and well-being. Self-care is very important . You deserve it, for you and your loved ones. Simply take a moment to pick up the phone and give us a call.

We genuinely look forward to hearing from you. Women’s health services include Obstetrics and Gynecology (OB/GYN,) wellness and breast exams, mammogram recommendations, PAP tests, prenatal care, primary care, behavioral health, family planning, cancer services, and more.

Hilo Women’s Health Center

73 Puʻuhonu Place, Suite 204

Hilo, HI 96720

808-333-3600

Specialty: Obstetrics/Gynecology

 

Kareem Khozaim, MD 

Peggy O’Neal, 

APRN Victoria 

Seebruch, APRN 

Our new CEO, Dr. Alameda and his four Chiefs and four Directors have done a great job in getting Bay back on track quickly, and all within the spirit of aloha. Check out some of the accomplishments in just three months: 5 New Board Members Inclusive Board Meetings Successful Board - Leadership Retreat Successful Bay Leadership and Community Partnership Gathering 1st Ever Hilo Hospital, Hui Malama, Independent Physician, and Bay Vision and Mission Sharing Event HRSA Board and Leadership Training New and Improved Policies to Promote a Culture of Respect and Aloha FQHC SAC Grant Application Submitted On-Time Completed CBDG Grant Application Requesting Funds for Hilo Consolidation at the Administration Site Staff Reorganization to Equalize the Supervision Load Employee Survey Conducted and Results Analyzed Weekly Aloha Friday Administration Update to Increase Transparency Website Updates Including CEO Message and Solicitation of New Board Members Clinic Flow Reorganization 1st Ever Bay Clinic and West Hawaii Community Health Center Leadership Sharing and Site Visit Radio Marketing of Bay Services Enhanced Bay Newsletter Upgraded Clinic Décor with Furniture via the Donations of 12 couches, and Cell Phone Charging Stations Partnership with Hawaii County ‘s Senior Training Program with 2 Kupuna Placed at Administration Reduced company credit cards usage by 50% Facilitated the move back to HMSA Employee Medical Insurance …...and the collaboration with HOPE Services to improve access for the Homeless (see next page)

Page 4 Bay Bulletin

NewLeadership,QuickResults…withAloha

NeedHelpPayingForYourVisit?

Ask About Our Sliding Fee Discount Program

Your Path to Healthcare, Regardless of Ability to Pay

Information to Gather:

Photo ID with address. Proof of all household income. We will find your best solution

combining Bay Clinic’s Sliding Fee Discount Program, Medicare, and MedQuest (Medicaid) pro-

Page 5

Mobile Health Unit Our Partnership with Hope Services Hawaiʻi

& The New Keolahou Homelesss Center

Bay Clinic is proud to partner with Hope Services

Hawai’i and provide health care services for our

underserved and marginalized homeless community.

This is a profoundly meaningful opportunity for all.

In November, Brandee Menino, Hope Services, Hawai’i

CEO, and other dignitaries joined in a blessing ceremony at

Keolahou ‘Ohana Zone, an initiative funded by the State of

Hawai’i . Keolahou is located at the old Hilo Hospital site at

34 Rainbow Drive, Hilo. It will help homeless individuals

and families access support services, and emergency and

permanent housing.

A few days before Thanksgiving, Bay Clinic’s ‘Mobile

Health Unit’ team, led by Kelly Luscomb, Advanced Prac-

tice Registered Nurse (APRN), partnered with HOPE and

provided primary care to fifteen homeless patients. These patients would

have waited until their health warranted an emergency visit to Hilo Medical

Center. This initiative ensures that those in need have access to high quality

health care and reduces unnecessary emergency room visits.

We are excited to provide our state-of-the-art Mobile Health Unit services

which include:

DentalServices:Screenings

Comprehensiveexamstreatmentofroutineillnesses

CleaningsEmergencydentalcare.

PrimaryMedicalServices:Preventativecare

UrgentcareTreatmentofroutineillnesses

VaccinationsChronicdiseasemanagement

Joshua Byrd, Facilities Director & Mobile Outreach

Page 6 Bay Bulletin

Bay Clinic Pharmacy 340B Pharmacy Dispensing Program

Keaau Family Health and Dental patients can visit their health care provider and conveniently pick up medications at Bay Clinic’s Pharmacy at the same location. All patients can save time and money and have their medications delivered to their provider’s office by Bay Clinic’s pharmacy. Bay Clinic’s 340B Pharmacy Dispensing Program community partnership offers similar services to all patients.

Bay Clinic delivers medications to Pahoa and Ka’u Family Health Centers so it’s convenient for you.

All patients are eligible.

Uninsured patients may be able to obtain medications at a significantly discounted rate through this program.

Participation in the program can save patients 20% to 50% on the cost of pre-scription medications.

Pharmacies research all your options and provide the best possible price.

Med-Quest (Medicaid) patients already qualify and receive discounted medica-tions and so it is unnecessary to partic-ipate in the 340B Pharmacy Dispens-ing Program.

Bay Clinic Pharmacy Location:

Keaau Family Health and Dental Center

16-192 Pili Mua Street

Hours:

Monday through Friday 8:30 a.m. to 5 p.m.

Phone: 808-930-0488

Page 7

MAKE A DIFFERENCE ADOPT A CLINIC 

Bay Clinic is an eight site federally

qualified community health center

that is a community governed 501c3

serving the districts of Hilo, Puna and Ka`ū. Today our centers are located in the towns of

Hilo, Kea`au, Pahoa, Na`alehu. We serve a geographic expanse of 2,048 square miles of rural,

medically underserved populations consisting of over 100,000 ethnically diverse people – with

over 60% living at or below the federal poverty level. During the year of 2018, Bay Clinic

served approximately 21,196 unique patients across 65,000+ visits.

As we continue to care for all people in our service area regardless of ability to pay, we want to

ensure that we continue looking at ways to enhance the patient experience. One of the best

ways to do this is to partner with charitable organizations such as the Rotary, Chambers, clubs,

religious affiliated outreach programs, Boy/Girl Scouts, etc. ,to enhance the clinic ambance. In

this effort we are launching an “adopt a clinic” campaign.

We have seven clinics to choose from. If your program adopts one of our clinics we will feature

your organization’s photo and name on a beautiful plaque in our clinic’s waiting area. By

adopting a clinic, you get to work with our facilities director to share your ideas on beautifying,

or making comfortable the waiting area. Ideas could include artwork, painting upgrades, tech-

nology upgrades (iPhone charging stations), furniture upgrades, landscape or parking im-

provements, etc. By the way, if there is an eagle scout or high school senior looking to give

back to their community, this is a great opportunity!

LOCATIONS:‐HiloFamilyHealthCenter1178Kino`oleAve.Hilo,HI96720‐HiloFamilyDentalCenter1257KilaueaAve.Hilo,HI96720‐HiloWomen’sHealthCenter73Pu`uhonuPlaceSte.204.Hilo,HI96720‐Kea`auFamilyHealth&DentalCenter16‐192PiliMuaSt.Kea`au,HI96749‐PahoaFamilyHealthCenter15‐2866PahoaVillageRd.Bldg.C,Pahoa,HI96778‐PahoaWomen&Children’sHealthCenter15‐2866PahoaVillageRd.,Bldg.F,Ste.APahoa,HI96778

B a y C l i n i c , I n c . 450 Kilauea Ave., Ste. 105 Hilo, HI 96720

Phone (808)333-3600 Fax (808)961-5678 http://www.bayclinic.org