From our family to yours.“Storms make trees take deeper roots”. As your family stays grounded and blossoms from this unforeseen storm, we will be proud to be a part of your roots once again, as we have for the past 20 years.

We are a family-run business. We work hard to do what is best for our guests and team. We can’t wait to welcome you back as soon as we are allowed to safely reopen our resorts.

Wellness InitiativesOur entire team will be required to

complete wellness and safety training. Training will include OSHA and CDC

requirements. Temperature checks will be required for any associate coming

on property. Any associates with a temperature higher than 100.4 will not

be permitted on property.

Physical DistancingWe are communicating with visual and text messaging to remind guests to maintain a proper physical distance staying 6-feet from anyone not in your group. In addition, staggered guest service desks will be used and we kindly ask only one family member checks in at the front desk.

CommunicationOur sanitizing and wellness guidelines will be communicated and visible to our guests and associates. Guests may view our sanitation practices through our in-room TV sanitation station and online.

Waterpark SafetyChairs and loungers will be sanitized at the end of every day with hospital-grade disinfectant. Some of the chairs

and loungers will be removed to aid in physical distancing. All chemicals and safety protocols used in

the Waterpark meet and exceed industry standards.

Food and Beverage SafetyRestaurant occupancy will be dictated by local governance. All condiments and menus will be single use whenever possible. High touch areas such as pens, check presenters, order stations, chairs, highchairs, and handrails will be frequently sanitized with the use of hospital grade disinfectant.

Convention CenterContinental buffets and coffee breaks will focus on

house-packaged, single use or refillable options. We are reconfiguring meeting room layouts to

accommodate physical distancing best practices. Hybrid meeting offerings are available as well.

When you are ready – Welcome to Kalahari.As more information becomes available, we will continue to make adjustments to support the safety and well-being of guests and associates. We take pride in the role we are playing to ensure the wellness of those we serve. We are looking forward to serving you and your family soon.