from landing to take-off: we care...a row at the air cargo africa 2013 conference and exhibition....
TRANSCRIPT
FROM LANDING TO TAKE-OFF: WE CARE
COMPANY PRESENTATION
MAY 2014
AGENDA
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1. This is Swissport
2. Our Service Offerings
3. The Hub Concept
4. Global and Regional Presence
1. THIS IS SWISSPORT
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THE COMPANY
Swissport International Ltd. is the leading
global airport and aviation service provider in
terms of quality, reliability, safety, innovation
and network coverage.
Offering a comprehensive range of services,
Swissport is able to provide an “all-inclusive”
service package in addition to managing
integrated collaboration – outsourcing –
models.
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WHAT WE DO
Key Figures
Revenue (not normalised) CHF: 3.0 billion
Countries 45
Employees ~ 55,000
Flights handled (movements) > 3.9 million
Cargo handled (tonnes) > 4.1 million
Warehouses > 120
Airports served > 263
Customers > 700
Passenger handled (departures) ~ 224 million
WHAT WE DO: THE PROFILE
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ORGANISATION: THE MANAGEMENT TEAM
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To provide the aviation industry with consistent and tailor-
made solutions around the globe, for a better customer
experience.
We also aim for:
• Consolidate and strenghten our number-one position
• Achieve profitable growth
• Progess in key areas such as quality and reliability
• Further develop and implement the Swissport Formula
WHAT WE AIM FOR: OUR MISSION
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TO PROVIDE THE AVIATION INDUSTRY
WITH CONSISTENT AND TAILOR-MADE
SOLUTIONS AROUND THE GLOBE, FOR
A BETTER CUSTOMER EXPERIENCE
• We focus on innovation and human
resources development
• We are guided by the principles of
sustainability and compliance
HOW WE DO IT: OUR MISSION STATEMENT
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PEOPLE
We show respect towards our people and their values; we do not
compromise on safety and work with enthusiasm and enjoyment.
PROFESSIONALISM
We are pioneers; working constantly on achieving sustainable
results, we creatively explore new options and improved solutions.
PARTNERSHIP
Continually striving to exceed the expectations of our clients and
our commitments, we deliver excellent service; in any place at any
time.
HOW WE DO IT: OUR VALUES
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HOW WE DO IT: AWARDS
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ACW
Air Cargo Handling Agent of the Year 2013
Awarded to Swissportfor the fifth year in succession at the World Air Cargo Awards 2013.
These values result in steady growth and an industry-wide
acknowledgement of our achievements:
NPMA
Silver Nozzle Trophy for the most
outstanding airport fuelling organization in the United States for
2013 (Oakland International Airport).
International Cargo Handler of the Year –
Africa (2011/2013)
Awarded to Swissportfor the second time in a row at the Air Cargo
Africa 2013 Conference and
Exhibition.
Ground Handling Award 2013
Awarded to Swissportat the prestigious
Cargo Airline of the Year Awards 2013.
ITM
Best Global Aviation Ground Services Company 2012
Awarded to Swissport12 years in a row, by the Institute for
Transport Management.
HOW WE DO IT: CERTIFICATIONS
ISAGO
Swissport’s Corporate Headquarter as
well as 14 stations of its global network
have been awarded the IATA Safety
Audit for Ground Operations, listed in
the ISAGO registry. Swissport will
continue participating in the ISAGO
program and going along with certifying
further stations.
IATA
Swissport has been a Member of the
Strategic Partnerships Program from
2005 to 2013.
ISO
Swissport is Management System ISO
9001 certified (by SGS).
CARGO 2000
Swissport has achieved certification
as a fully compliant Cargo 2000
company, a landmark certification
recognising Swissport’s active
endeavours to fully comply with all
agreed industry quality standards.
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Standardisation and global alignment guarantees
Swissport quality around the globe regardless of
local conditions or cultural differences and the
customers benefits are:
• Consistent quality and reliability of service delivery
• Efficient services through application of best practices
• Improved choice and access to innovative services globally
• Optimised solutions for global and local needs
• Well-trained management and staff
WHAT MAKES US SPECIAL: SWISSPORT FORMULA
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FROM RELATIONSHIP TO PARTNERSHIP
• Tailor-made cooperation models
(incl. Global Framework Agreements)
• Business development projects and launch of new products
• Joint ventures
WHAT MAKES US SPECIAL: COLLABORATION MODEL
Single Station
Regional/Multi-station
Network Packages
Hub & Base Management
Full Outsourcing
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FACTS & FIGURES: TOP CUSTOMERS
Full-service airlines: Low-cost carriers:
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2. OUR SERVICE OFFERINGS
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GROUND HANDLING SERVICES
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• Passenger & Ramp Services
• Baggage Services
• Ticketing Services
• Lost & Found Services
• Lounge Operations
• VIP Services
• Gate & Check-in Services
• Irregularity Handling
• Station Management & Control
• Load Control
• Crew Administration
• De-icing
CARGO SERVICES
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• Freight Handling (On/Off Airport)
• Mail Handling
• Document Handling (Import/Export)
• Integrator Handling
• Cargo Handling in a Third-Party Facility
• Freighter Ramp Services/ Transportation
• Outsourced Hub Operations
• and Management
• Network Handling Services (Off-Line)
• Call Centre and Airline Customer Services
• Trucking Services
• Warehousing
• e-Freight Services
FUELLING SERVICES
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• Into-Plane Fuelling
• Maintenance & Operation of Tank Farms
• Maintenance & Operation of Fuel Distribution
• Systems & Pipelines
• Laboratory Fuel Testing
• Ground Support Equipment Fuelling
• Ground Support Equipment Maintenance
• Fuel System Project Maintenance
• Rental Car Fuel Facility Management
• Technical Audits & Inspections
• Cathodic Protection Surveys
MAINTENANCE SERVICES
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Aircraft Maintenance
• Repair
• Engineering
• Warranty Administration
• ETOPS signoff
• Transit/turnaround services
• Aircraft checks
Ground Support Equipment
Maintenance
• Scheduled Maintenance
• Unscheduled Maintenance
• Complementary Services
• Repairs
• Overhaul
ULD Maintenance
• CAA certified Maintenance
and Repair of ULD:
• Containers, Pallets,
Envirotainers
EXECUTIVE AVIATION SERVICES
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• Personalised Service
Delivery 24/7
• Fast Turnaround Times
• Passenger & Crew
Assistance
• Customs & Immigration
Assistance
• Passenger & Crew
Assistance
• Traffic Rights & Landing
Permits
• Flight Planning & Weather –
• NOTAMs
• Airport & Runway Slot
• Co-Ordination
• Aircraft Charter Reservation
• Change Aircraft Charter
Reservation
• Catering Arrangements
• Hotel & Restaurant
Reservations
• Limousine & Car Rental
• Fuelling Arrangements
AVIATION SECURITY SERVICES
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• Document Verification
• Access Control
• Passenger Screening
• Aircraft Security Service
• Cargo and Baggage Screening
• Integrated Security
3. THE HUB CONCEPT
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FROM RELATIONSHIP TO PARTNERSHIP
• Provision and management of handling services at carrier’s hub
or base* airport.
THE HUB CONCEPT: MODES OF COOPERATION
Single Station
Regional/Multi-station
Network Packages
Hub & Base Management
Full Outsourcing
*Airline has permanently based a few aircrafts (mainly low-cost carriers)
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THE HUB CONCEPT: CUSTOMER BENEFITS
Focus
Reduction of handling rates and improved cost
transparency with the conversion of handling costs from
fixed to variable
Best Practice
Quality
Cost
Improve and/or maintain quality of handling services with
the implementation of the proven “Swissport Formula”
Benefit from our experience at > 263 airports
The Hub & Base concept allows the airline to focus on their
core business
PartnershipProvides the full benefit of collaborating with Swissport as a
strategic partner
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ExpertiseVast hub and base management experience in 17 stations
around the globe
THE HUB CONCEPT: CONTRIBUTION BY PARTNERS
SWISSPORT
• Operational hub & base experience
• Swissport brand and quality
• Quality re-assurance
• Headquarters’ commitment to assume professional project leadership up to operational start
• On site project support by experienced field managers from global network
• Operational- and leadership training of local staff and management
• Best practice handling processes and operations (Proven Swissport Formula)
• Provision of quality ground equipment (GSE) and access to innovative technologies
• Vast commercial expertise from more than 600 customers airlines
• Global procurement power and leverage
AIRLINE
• Provide flight production volume
• Assist in arranging license approvals
• Support in assuring airport space at preferential rates
• Support in provision of attractive financial options for leases, loans and local guarantees
• Assist with local labour market and labour law issues
• Arrange local legal support
• Lobbying and networking on all levels
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Milestone 2: Board Approval
Milestone 1: Sign MOU
Timeframe:
ca. 1-2 months
THE HUB CONCEPT: PROJECT PROCESS
Top level
kick-off talks
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Feasibility
study
(initial
proposal)
Fine-tune
cooperation
model &
business plan
Order GSE
and prepare
for start-up
Timeframe:
ca. 1-2 months
Timeframe:
ca. 3-6 months
Timeframe:
ca. 3-6 months
THE HUB CONCEPT: OUR EXPERTISE
8 Airline Hubs: HEL, GRU, JNB, LCA, MUC, YYZ, SOF, ZRH
4 Major Airline Bases: GVA, LGW, MAD, STN
5 Major Cargo Bases: IAD, ICN, KIX, LAX, SFO
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4. REGIONAL AND GLOBAL PRESENCE
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GLOBAL NETWORK
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Network
Countries: 45
Stations: > 263
Central America &
Caribbean
Countries: 7
Stations: 18
South America
Countries: 6
Stations: 36
Europe
Countries: 19
Stations: 105
Africa
Countries: 8
Stations: 33
Asia & Middle East
Countries: 3
Stations: 8
North America
Countries: 2
Stations: 65
AFRICA
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Ground Handling Cargo Services Fuelling Maintenance Executive Aviation Security
ASIA
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Ground Handling Cargo Services Fuelling Maintenance Executive Aviation Security
CENTRAL AMERICA & CARIBBEAN
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Ground Handling Cargo Services Fuelling Maintenance Executive Aviation Security
EUROPE
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Ground Handling Cargo Services Fuelling Maintenance Executive Aviation Security
EUROPE
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Ground Handling Cargo Services Fuelling Maintenance Executive Aviation Security
NORTH AMERICA
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Ground Handling Cargo Services Fuelling Maintenance Executive Aviation Security
NORTH AMERICA
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Ground Handling Cargo Services Fuelling Maintenance Executive Aviation Security
SOUTH AMERICA
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Ground Handling Cargo Services Fuelling Maintenance Executive Aviation Security
Swissport International Ltd. · P.O. Box · 8058 Zurich-Airport · Switzerland
www.swissport.com