friday, december 13, 2019 taj mg road, bengaluru · 12/13/2019 · for capability or capacity...

Knowledge Partner Associate Sponsor Corporate Sponsors Academic Partner Technology Partner

9th ANNUAL GLOBAL BUSINESS SERVICES CONCLAVE 2019

BRINGS TO YOU THE 4D EXPERIENCE IN ENTERPRISE SERVICES MANAGEMENT

CHALLENGING THE PARADIGMSCode of Disruptional Engineering to Outperform

Design I Dynamics I Deployment I Digital

www.sharedservicesforum.in

Program Director: Sunil Sayal, Region CFO – India, Nokia Solutions & Networks

FRIDAY, December 13, 2019

TAJ MG Road, BENGALURU

Shared Services Forum (SSF) India, has conceptualized and has been holding the AnnualConclave for 8 consecutive years now. The key objectives of this event are to capture, recognizeand disseminate awareness/ impact of Business Process Management (BPM) by Global IndianOrganizations through Shared Services, both captive and hybrid, thereby fully leveraging the bestpractices from global shared services and offshoring operations. The 2019 Conclave aims tobring specific focus of the industry towards the need to be disruptional rather than just deal withthe disruptions, thereby highlighting the need to redesign and transform the businesescompletely and repeatedly to remain relevant in today’s world of high-paced change.

Past Conclave Events (2011-2018) – A Snapshot

SSF has progressively become the forum of Interactive Excellence in India for Shared Services andBusiness Processes. The participants at the SSF platforms take back not only a myriad ofexperiences with respect to strategic execution of shared services strategy, but also connectionsand awards that bring in ‘Culture’ and ‘Value’ to the Industry. The 8 Conclave events havereceived remarkable participation of 100+ leaders every year from organizations like ThomasCook, VDP Global, Britannia, E&Y GDC, Escorts, Principal Global, Diageo, ANZ, Olam GBS, AdaniEnterprises, Mastercard, Unilever, Syngenta, Power Finance Corporation, HSBC, Tata Steel,Tata Motors, Tata Power, Vodafone, Ericsson, Bharti Airtel, Raymond, American Express,Cargill, Akzo Nobel, Dr Reddy's Laboratories, Forbes & Co, Nokia, ICICI Prudential, MarutiSuzuki, VE Commercial Vehicles, Karvy, Piramal Enterprises, Ameriprise Financial, Fair-Issac,Boston Scientific, Fidelity, Whirlpool, Swiss Re, Solvay Business Services, Standard CharteredGBS, Bank of America, Shell, Dabur, Jindal Steel & Power, SRF, Sintex, IBM, Luxor, EXL Services,Titan Company, Future Group, ICICI Prudential, KPMG, GSK, Mother Diary, Nestle, PwC,Deloitte, Sun Pharma, Siemens, Metro Global, Kohinoor Foods, UTI Mutual Fund, Infosys BPM,Cipla, Power Grid, to name a few.

PAGE 2

About SSF’s Flagship Annual Conclave

A Cross-Section of Past Conclave Events - 2011 to 2018


Shared Services Forum (SSF) India, takes pleasure in announcing its:

9th Annual Global Business Services Conclave 2019

Friday, December 13, 2019 at Bengaluru

CHALLENGING THE PARADIGMS

Code of Disruptional Engineering to Outperform

Design I Dynamics I Deployment I Digital

Several global and Indian organizations across multiple domains have realized the need toredesign and transform their business processes completely and repeatedly to remain relevant intoday’s world of high-paced change. While technology is rapidly changing the way businesses areconducted, entrepreneurs are thinking radically differently along almost all spheres of business.Processes, divisions and departments have all but ceased to exist – at least mentally – in the newworld. ‘Organic Thinking’ has become the modern mantra of successful businesses, especially soin the services industry. Amongst many things to many people, it generally represents a changefrom being structured to being flexible by following a culture of iterative thinking to understandthe end customer needs by developing empathy with the target user and repeatedly questioningthe problems and assumptions. It involves a complete “blue sky approach” of experimentation,sketching, prototyping, testing, and trying out new concepts and ideas.

The mystery of the disappearing road ahead is not something that is likely to happen sometimein the distant future. It’s likely to pop-up rather soon – across the next bend! And that’s why theneed to possibly engineer our own disruption right now is important. It may not be so importantto be ‘disruptive’ as it may be to be ‘disruptional’. To be disruptive is to positively causedisruption, however to be ‘disruptional’ is having the ability to be disruptive. This distinctionmight sound slight, but could well be an important one.

The concept of being disruptional has emerged as a sequel to going digital. The prominence ofbeing disruptive for an ultimate positive business impact is a direct result of the rise of the digitalinfluence in the business world. In the Business Services domain, the code of disruptionalengineering runs along four parallel lines: Design, Dynamics, Deployment and Digital.Collectively, these 4 D’s are intricately interrelated. The upsetting of one upsets the othersautomatically. The question of challenging the paradigm of these four D’s needs to be taken upcollectively and continuously for sustainable outperformance.

SSF’s Annual Global Business Services Conclave 2019, the 9th in our annual series, aims to bringthe focus of the global leaders to share and reflect on the various perspectives along these linesand to learn from those who have been there, done that. The agenda of the day will cover amyriad of topics and each topic will be presented by industry leaders of distinction who are onlytoo happy to share their experiences and vision. As is our tradition, the conclave will also includefelicitating BPM Achievers for individuals and Excellence Awards & Recognition fororganizations.

The structure and content of the 9th Annual Global Business Services Conclave 2019 has beencategorized under three streams:

❑ Panel Discussions, Case Presentations, and Knowledge Sharing Interactions,

❑ Felicitating BPM Achievers, Business Pioneers, and SSF Excellence Awards & Recognition fororganizations, and

❑ Release of the SSF Publication

❑ Unveiling the Pioneering Framework for Business Services

Context of SSF’s 9th Annual Global Business Services Conclave 2019

PAGE 3 www.sharedservicesforum.in

Key Takeaways for Delegates

The Conclave will be attended by 100+ delegates. Speakers (Business Leaders having experience ofleading transformation) will share their experience. The key takeaways are:

#DesignTrends❑ To identify the need for challenging the paradigm of existing business models and have the

disruptive ability to adopt the most suitable from the available classical and new age models❑ How to explore the ‘possibles’ while challenging the existing way of doing business and finding

the ‘best in context’❑ How to identify the best-suited business services models for long-term sustainability

#BusinessDynamics❑ How to balance standardization and customization for enabling the right pattern of change for

growth of business ❑ The requirements to move from strategic partnerships to trusting relationships ❑ To drive exemplary Customer Experience by harnessing the ‘Power of Data & Digital’

#TalentDeployment❑ The need to nurture talent and cultural transformation through innovative people practices❑ To manage between the lure of potentials and the risk of misfit ❑ To create a powerful talent deployment model for outperformance understanding the need

for capability or capacity given the backdrop of right level and right skill mix

#DigitalQuotient❑ How to bring a strategic focus to the ‘Digital Quotient’ for your organization and make ‘Digital’

a significant element of business strategy❑ The need to align the digital transformation journey with business priorities for achieving

business value

Date : Friday, December 13, 2019

Venue : HALL VIJAYNAGAR

TAJ MG Road, BengaluruAddress : 41/3, MG Road, Yellappa Garden,

Yellappa Chetty Layout, Sivanchetti Gardens,Bengaluru, Karnataka 560001Phone: 080666 04444

Structure of the DayRegistration : 0830 – 0930 HrsFormal Sessions : 0930 – 1730 HrsSSF Excellence Awards,Recognition & Felicitations : 1730 – 1815 HrsSpecial Talk & Closing Address : 1815 – 1930 HrsNetworking Cocktail-Dinner : 1930 Hrs onward…

Specifics of SSF’s 9th Annual Global Business Services Conclave 2019

ORGANIZING COMMITTEE

Sunil Sayal, Region CFO - India, Nokia Solutions & Networks, and President , SSF

Rahul Puri, Head of Employer Relationships, ACCA

Anand Maheshwari, Founder Director & Global Business Head, Quintes Global

Sanjay Gupta, Chief Architect, SSF

Rakesh Sinha, Co-founder, SSF and COO & Executive Director, RvaluE Group

Pallavi Jayaswal, General Manager, SSF, and RvaluE Group


TIME SESSION

8:30 AM – 9:30 AM REGISTRATIONS & WELCOME TEA-COFFEE

9:30 AM – 10:15 AM

INAUGURAL SESSION▪ Lamp Lighting▪ Introductory Address▪ Release of SSF Publications – Process Edge and CODE Framework

10:15 AM – 10:40 AM

KEYNOTE ADDRESS Reimagining GBS Leadership to Outperform ▪ Mantras to Success▪ Becoming a Strategic Asset

10:40 AM – 11:05 AM

SPECIAL ADDRESS Challenging the paradigms: Discovering your Best in Context▪ Brand GBS▪ Unlocking Value Potential

11:05 AM – 11:35 PM TEA-COFFEE & NETWORKING

11:35 AM – 12:35 PM

PANEL DISCUSSIONThe dilemma of divergent directions: Designing the best suited business services model and linkages with business dynamics for long-term sustainability▪ Shifting between classical and new-age business service models▪ Balancing standardization and customization ▪ Moving from strategic partnerships to trusting relationships

Audience Interaction

12:35 PM – 01:15 PMLEADERSHIP INSIGHTSDefining ‘Disruptional Engineering’: Is being “disruptional” more important than being disruptive?

1:15 PM – 2:15 PM NETWORKING LUNCH

2:15 PM – 3:15 PM

PANEL DISCUSSIONBringing strategic focus to ‘Digital Quotient’▪ Making Digital a significant element of business strategy▪ Aligning with business priorities


3:15 PM – 3:40 PMCASE PRESENTATIONTwo sides of emerging technologies:▪ Managing between the lure of potentials and the risk of misfit

3:40 PM – 4:10 PM TEA-COFFEE & NETWORKING

4:10 PM – 4:35 PMLEADERSHIP INSIGHTSHarnessing the ‘Power of Data & Digital’ for driving Exemplary Customer Experience

4:35 PM – 5:00 PMCASE PRESENTATIONNurturing talent and cultural transformation: ▪ Innovative people practices in shared services

5:00 PM – 5:50 PM

PANEL DISCUSSIONCreating a compelling talent deployment model:▪ Capacity vs. capability ▪ Right level and right skill


6:15 PM – 7:15 PM SSF EXCELLENCE AWARDS & RECOGNITION 2019

7:15 PM – 7:30 PM CONCLUDING ADDRESS – Key Takeaways and Vote of Thanks

7:30 PM onward… NETWORKING COCKTAIL-DINNER

Program Schedule

PAGE 5


Key Speakers


1Sunil SayalRegion CFO – India, Nokia Solutions & Networks and President – SSF India

2Ravi S RamakrishnanFounder & CEO, RvaluE Group and Founder – SSF India

3Pankajam SrideviManaging Director, Commonwealth Bank (India)

4Romi MalhotraManaging Director – India, DXC Technology

5Vipin RadhakrishnanManaging Director – Diageo Business Services India & Global Source to Pay Director

6Alok MaheshwarySenior Vice President, State Street Corporation

7Tanmay AgarwalVP & Head-Global Business Services, Hindustan Coca-Cola Beverages

8Anand MaheshwariFounder Director, Quintes Global Private Limited

9Sanjay GuptaChief Architect, SSF India

10Rakesh SinhaExecutive Director & COO, RvaluE Group and Co Founder – SSF India

11Prerna TandonSenior Vice President, State Street Corporation

12Arati DesaiHead Global Delivery Centre, TATA Motors

13Hrushikesh SardesaiHead of Operations, Principal Global Services

14Prashray KalaPractice Director, Everest Group

15Anirban Roy (ANI)Senior Vice President, RvaluE Group

16Ramit GuptaPartner – Digital Strategy, IBM Services

17G Venkataramanan (GV)Head, Olam Global Business Services

18Sundara IyerVice President – IT, Olam Global Business Services

19Navneet BansalCEO & VP, JSW Global Business Solutions Limited

20Irendra ChhabraManaging Director & CEO, Ebex Services Limited

21Sriram GopalakrishnanDirector Shared Services, V. Group

22Sandeep PoddarHead – Operations, Vodafone Shared Services

23Sowmya ShresthPeople Operations and Organization Development Manager – India, Novozymes

24Rahul PuriHead – Employer Relations, ACCA

Delegate Fee Payment Methods1) Online Payment to the Bank Account of ‘Shared services Forum’

o Account Name: Shared Services Forumo Bank: HDFC Bank Ltd, Malviya Nagar, New Delhi - 110017o Bank Account: Current A/c No. 13607630000737o RTGS/NEFT IFSC Code – HDFC0001360

2) Cheque/ Demand Drafto In favor of ‘Shared Services Forum’ (payable at New Delhi, India)

3) Credit Card/ Debit Card – Give us a call at +91-9899990344 for the PayZapp link. Please note thatthis payment mode will incur an additional 2.5% on the total Fee

Who are attending❑ Senior leaders of India and Multinational Corporates – C-Suite Executives, Finance Controllers,

Heads of HR/ IT/ Supply Chain❑ Leaders/ Heads of Shared Services, IT Services and Outsourcing Services provider companies for

F&A, HR, Supply-chain, Operations, etc.❑ Business strategy Leaders/ Managers❑ Senior functional managers from multiple functions like Process Excellence, Finance & Accounting,

Corporate Compliance, Supply Chain & Logistics, Information Systems, Human Resources, IT,Human Resource, etc.

❑ People managing CPCs of Banking/ Financial Services/ Insurance operations

KEY PARTICIPATING ORGANIZATIONS: (This is only an indicative list, not exhaustive.)

Delegate Registration


ABB Global Services Dusters Total Solutions Services Raymond Lifestyle Business

Akzo Nobel Essel Business Excellence Services Röhlig Blue Services India

American Express - GBT Fair-Issac Solenis GSS India

Autodesk India Flipkart Internet State Street

Avery Dennison Haldia Petrochemicals Syngenta Services

Boston Scientific JSW Global Business Solutions TATA Autocomp Systems

Britannia Industries Kalimati Global Shared Services (TATA Steel) TATA Motors

Cargill Business Services Mahindra Integrated Business Solutions UBS

Cummins Services Olam Global Business Services Unilever

Diageo Business Services Piramal Enterprises V.Group

Dr Reddy’s Laboratories Principal Global Services VDP Global Services

Dusters Total Solutions Services Ramboll VE Commercial Vehicles

To participate in the awards, send your organization name, email id and the categoryyou wish to participate to the following Email id: [email protected]

LAST DATE FOR RECEIVING NOMINATIONS IS OCTOBER 30, 2019

Shared Services Forum (SSF) India, acknowledges and honors organizational achievements andexcellence, thus setting benchmarks and encouraging organizations to adopt an effective SharedServices Strategy. These awards have become an integral part of the Annual Conclave series.

The Shared Services Excellence Awards are designed to recognize contributions by Companiesand Individuals/ Professionals that are broadly comparable. With this objective, the year 2019will have the following categories for:

AWARDS

For In-house Business Services Organizations (both Shared Services and IT Services): One orMultiple Service Functions, such as Finance & Accounting (F&A), Human Resource (HR), SupplyChain Management, Operations, Customer Life Cycle Management, Information TechnologyServices, etc.

1. Excellence in Business Services - India Servicing

2. Excellence in Business Services - International Servicing

For In-House Business Services Organizations and India or Multinational Corporates

3. Digital Transformation delivering Business Impact

4. Customer Experience Management delivering Business Impact

5. People Practices delivering Business Impact

For Outsourcing Services Providers (BPM & IT)

6. Effective Business Process Transformation for a Client Organization delivering BusinessImpact: Presenting a Client Case Study demonstrating value delivery

RECOGNITION

Successful Launch of Business Services Strategy through In-house or Outsourced Shared Services

FELICITATIONS

‘BPM Achievers’ and ‘Pioneering Leaders’

To recognize and honor stellar contributions of Distinguished Individuals, who are the key leadersto build the Shared Services & Business Process Transformation at the Company level as well ascreate Impact at the Industry Level

PARAMETERS FOR JUDGEMENT

The focus of SSF Excellence Awards, Recognition and Felicitations is on excellence in sevenparameters, namely Effective Business Process Strategy, Establishing Customer OrientedPractices, Change, Culture & Communication, People & Talent Management, KnowledgeManagement, Automation and Value Orientation & Maturity.

SSF’s Excellence Awards, Recognition & Felicitations 2019


These awards & recognition have been conferred on the following organizations for theirexemplary achievements:

SSF Excellence Awards & Recognition for Organizations showcasing and celebrating Effective Implementation and Business Impact

Award Year

Organizations Awarded/ Recognized

2011 nuFuture Digital India and Hindustan Unilever Limited

2012Bharti Airtel Ltd, Atlas Documentary Facilitators Company (ADFC) Pvt Ltd (AnAssociate of HDFC), ICICI Prudential Life Insurance Company Ltd, Dr Reddy'sLaboratories Ltd

2013 Tata Motors Ltd, Adani Enterprises Ltd, ICICI Bank Ltd, ONGC

2014Reliance Industries, Vodafone Shared Services Ltd, Dabur India Ltd, Brandix MercuryAsia (Sri Lanka), ZEE Media Corporation Ltd, VE Commercial Vehicles Ltd, AHLBusiness Solutions Limited

2015Cipla Ltd, Hindustan Unilever Ltd, Tata Motors Ltd, Infosys BPO Ltd, PiramalEnterprises, United Spirits Ltd, and SRF Ltd

2016Mahindra Integrated Business Services Pvt Ltd (Mahindra & Mahindra), TATAMotors Ltd, Essel Business Excellence Services Limited (Essel Group), Dr Reddy’sLaboratories Ltd, ANZ Begaluru Hub, and Kuoni Travel Group

2017

Olam Information Services Pvt Limited, Essel Business Excellence Services Limited(Essel Group), syngenta Services Pvt Limited, Principal Global Services Limited,Vodafone Shared Services India, Unilver Industries Pvt Limited, Hindustan Coca-ColaBeverages Pvt Limited, Intelenet Global Services, and Raymond Lifestyle Business

2018

Ericsson India Global Services, JSW GBS, Syngenta Services, Essel BusinessExcellence Services, ANZ Bengaluru Services Centre, Adani Enterprises, UnileverIndustries, Raymond, Piramal Enterprises, Coca Cola, Compass Group UK&I,Teleperformance DIBS, VE Commercial Vehicles, and Akzo Nobel GBS.


SYNGENTA SERVICES

PRINCIPAL GLOBAL

SERVICES LIMITED

HINDUSTAN COCA COLA

BEVERAGES

DR REDDY’S

LABORATORIES

OLAM INFORMATION

SERVICES

TATA MOTORS

ESSEL BUSINESS

EXCELLENCE SERVICES

MAHINDRA INTEGRATED

BUSINESS SERVICES

SSF Excellence Awards & Recognition for OrganizationsWinning Moments captured… (2011 to 2018)

RAYMOND – LIFESTYLE BUSINESS

UNILEVER INDUSTRIES COMPASS GROUP UK & I ERICSSON INDIA GLOBAL

SERVICES

VE COMMERCIAL

VEHICLES

AKZONOBEL GLOBAL

BUSINESS SERVICES

PIRAMAL ENTERPRISES LTD


2016PANKAJAM SRIDEVI

2016PRADEEP KAPUR

2017SHYAMA BIJAPURKAR

2015K RAMESH

2016RAHUL SINGH

THE HALL OF FAME – SSF Felicitations of BPM Achievers in Global India

In 2015, SSF initiated the ‘BPM Achiever in Global India’ Awards to felicitate achievers in the Shared Services space for ‘Creativity & Leading Enterprise-wide Shared Services & BPM Mission, Delivering Value and Business Transformational Impact’.

2018NAVNEET KAPOOR

2018RAMESH SHARMA


THE HALL OF FAME – SSF Felicitations of Pioneering & Visionary Leaders

PRIYAN FERNANDO

RAMAN ROYAKHIL GUPTA

RAKESH KUMAR GUPTABVR MOHAN REDDY

2017‘PIONEERING BUSINESS LEADER’ FOR GLOBAL SHARED SERVICES

2015‘PIONEERING BUSINESS LEADER’ IN GLOBAL INDIA



2014‘PIONEERING ENTREPRENEURIAL LEADER’ IN GLOBAL INDIA

D SUNDARAM

2018‘VISIONARY TRANSFORMATION LEADER’

IN GLOBAL INDIA

2019‘PIONEERING TRANSFORMATION LEADER’

IN GLOBAL SHARED SERVICES

2018‘PIONEERING BUSINESS LEADER’

VINEET NAYAR

HARRY ROBERTSON


Shared Services Forum (SSF) India forum also disseminates knowledge through variouspublications, wherein industry insights, best practices, shared services journeys, innovations,case studies and white papers on BPM adoption are shared for enabling enhanced businessoutcomes. They become reference points to pioneering thoughts in BPM implementation inGlobal India.

❑ In the year 2012, SSF published one-of-its-kind, Research & Survey Report, ‘Shared Services:The Evolving Direction to Success’, on shared services adoption by Indian organizations,both in the public and private sectors.

❑ The 2013 Conclave witnessed the release of the first ever BPM Publication for India, ‘BPM inGlobal India – the Inflection Point for Competitive Advantage’, a BPM guide that capturesthe insights and perspectives of the Industry, both global and domestic, about theirjourney, challenges and benefits, and covers services sector/ staff functions and their interlinkages, that help draw inferences for effective adoption of BPM by companies.

❑ In the 2014 Conclave, SSF took a major step forward to announce its first edition of the SSFjournal, Process Edge titled ‘Not a Choice Anymore’. The quarterly journal commencedsharing practices for enabling a structured strategy for the staff and support processes, thusensuring cost optimization and greater efficiency, and gaining a Competitive Edge. SSFcontinues to publish the SSF Journal periodically every year. You can order for your personalcopy as well as contribute your knowledge article to be published.

❑ As a sequel to the 2012 report, BPM & Shared Services Landscape in Global India, Research& survey Insights 2015 was released, to understand the reality of BPM adoption in theIndian Industry, and fully leverage the best practices in the context of ‘Global India’, thereport captured the current state of BPM adoption by Indian companies including ET500 –the drivers, requirements, challenges, functions, processes, practices, technologies used,value realized, and emerging trends for such adoption in the future.

❑ In 2016, SSF released one of the first-of-its-kind, Industry publication, BPM Practitioner’sGuide ‘Rebooting Business Process Strategy to Outcompete’, aimed at developing a deepunderstanding of next practices to enable building sustain differentiators for business inGlobal India to outcompete, and is based on the interaction and research insights fromIndustry Leaders and veterans.

❑ SSF recently released Research Report 2018, titled Breaking Boundaries: The Power ofEnterprise Service Management – Trends & Practices, basis the extensive researchundertaken by SSF to understand the business services landscape in Global India through anextensive survey and interactions with Industry leaders and experts and secondaryresearch. A copy of the report can be purchased from the SSF counter.

2018 Research Report ReleaseRelease of Process Edge, November 2018

Knowledge Dissemination through SSF Publications


Knowledge PartnerSSF leverages the immense global and India industry experience of RvaluE inmultiple domains, across many functions and in all forms of operating models.

RvaluE signifies ‘Realizing Business Value’ and is a team of BPM Pioneers & Team of experiencedPractitioners, Consultants, Facilitators and Coaches. The transformation services and solutionsoffered by RvaluE are niche and cover Redesigning of Business Processes & Offshoring,Developing Talent & Capabilities of Individuals/ Organization, Industry Expertise for BPM strategyadoption & execution, technology and enhancements, and Innovative Solutions for Operationsacross Indian / Overseas Organizations, Shared Service Centres and the BPM Ecosystem.

Corporate Office: D-75, Malviya Nagar, New Delhi – 11 00 17, India

For participation or sponsorship: write to [email protected]

OR call +91-98 73032 44077

Knowledge Dissemination Tools & Activities of SSF India so far…

59 Organizations Awarded/ Recognized

14 Pioneering Leaders & BPM Achievers Felicitated

8 Annual National Conclave held in metro cities

200+ Speakers Shared their Expertise/ Experience

10+ Summits & Leadership Interaction Events across India

12+ SSF Journal & other BPM Publications

6 Pioneering Research & Survey Reports

8 Frameworks for Building Capabilities

75+ Case Studies Presented

99+ Workshops & Certifications awarded

Shared Services Forum (SSF) India

SSF India is a pioneering, interactive platform of Business Process Practitioners & Experts, andIndustry Veterans with a vision to create and disseminate knowledge for excellence in Businessservices, IT & Business Process Management (BPM). We ideate and synthesize ‘best in context’practices for successful transformation of business process in the corporate world. SSF began itsjourney in 2011 for the purpose of sharing of knowledge which was resident with a few leadersof the shared services and outsourcing industry. Over the years, SSF has grown from strength tostrength and has built a strong network of thought leaders, experts, and change agents across allfunctions and several domains. In short, SSF’s mission is :

❑ To spread awareness of Value-Delivering Strategies for effective transformation of businessprocesses

❑ To establish Winning Practices that result from exchange of knowledge❑ To acknowledge, award and showcase Organizational Achievements & Professional

Excellence❑ To build a strong network of thought leaders, experts, practitioners and change agents

About the Organizers of SSF’s 9th Annual Global Business Services Conclave 2019


mailto:[email protected]

friday, december 13, 2019 taj mg road, bengaluru · 12/13/2019 · for capability or capacity...

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