freight transport association head of vans and lcv’s presentation at the microlise field service...
TRANSCRIPT
Raising standards, recognising excellence
Mark Cartwright: Head of Vans and Light Commercial Vehicles - FTA
Van excellence
Van Excellence (in 5 minutes!)
• Why?– Resist legislative overtures– Recognise excellence– Improve standards
• How?– Peer developed standards (Van Excellence Code)– Provides framework / “What good looks like”– Independent accreditation against Code
• To date…– 100+ operators accredited / 125,000 vans– Further 120+ operators ‘in process’ / 200,000 vans
Van Excellence (in 5 minutes!)
• Guide to Van Excellence
• Certificate of Excellence in Van Operations– ½ day training package– Managers and supervisors– 3 year FTA qualification
• Van Driver of the Year
• Conferences
Van Excellence: Operator Benefits
• Independent review• Framework for improvement• Recognition of good standards• PR Opportunities• Sharing of best practice / networking• Resist legislative overtures• Confidence
Van Excellence: Progress
Van Excellence: Professionalisation
What have they got in common?
Van Excellence: Professionalisation
Van Excellence
Van Excellence
Van Excellence: Professionalisation
Benefits• Reduced risk
– Number of collisions– Severity of collisions
• Reduced cost– Fuel– Insurance– Wear & tear
• Better driver retention
Van Excellence: Professionalisation
What can we do?
• Recognise• Equip• Professionalise
Van Excellence: Professionalisation
What can we do?
• Recognise– Easy to forget– Home based– Not ‘professional drivers’– Any one can drive a van…
Van Excellence: Professionalisation
What can we do?
• Recognise• Equip
– Right vehicles– Right equipment– Right training / coaching / assessment
The average driver has less than 18 hours of training. Starbucks train their baristas for 24 hours before getting the keys to an espresso machine.
– FTA Van Excellence Driver Certificate of Driver Competence
Van Excellence: Professionalisation
What can we do?
• Recognise• Equip• Professionalise
– Recognition + equipping = professionalise
Over to you…
