franks resume

Frank Edwards IT Manager/Network Administrator

1432 Sunset Dr. Darlington, SC, 29532 Home-(843)944-3461 Cell-(843)616-5331 Email [email protected]

PROFESSIONAL SUMMARY:

Frank Edwards is a seasoned IT professional with over 20 years of experience in fast-paced Network Administration and Management. For the past seven years, he has worked with Microsoft Dynamics AX where he has conducted the administration and support of MS-DAX (MS Dynamics AX) and has even had the opportunity to project manage a new Dynamics AX 2012r2 conversion. He has extensive knowledge in both Group Policy and Active Directory and has used his expertise to successfully define, deliver, and support strategic plans for implementing information technologies. He not only has a deep-rooted understanding of server administration and troubleshooting but also understands the steps needed in order to implement new platforms. He has an extensive knowledge of data center management and its importance and role in the business world. His passion for finding fast and efficient resolutions make him an excellent candidate for this role.

TECHNICAL SKILLS:

Has worked with Windows 7 since the Early Release Candidate (Beta) was available in early 2009. Has experience working with all versions of Windows to include Windows 2008/2012 Servers. Has worked with Active Directory since its inclusion in Windows 2000. Has 15+ years in LGPO (Local Group Policy Objects) on workstations. Has worked with SCCM 2012 and SCOM 2012 since their release. Has 7 years experience with MS Dynamics AX 4.0 and Dynamics AX 2012r2 administration. Designed Corporate Intranet based on Sharepoint 2010 as well as an ISO9000 Certification Collaboration site. Experience with deployment and administration of MS-SQL servers since SQL2000.

SKILLS/KNOWLEDGE:

Active Directory Windows Server (NT-2012) Server Administration DNS DHCP Group Policy Troubleshooting Network Administration Symantec Endpoint Protection Team Leadership MS Windows (3.1- 8.1) Sophos Endpoint /Server

Protection Change Management Symantec Backup Exec MS SC - Endpoint Protection Mac OS WSUS VMware ESXi /VMware 4/5

vSphere Microsoft Exchange Hyper-V Cisco Routers Disaster Recovery MS SC - Configuration

Manager System Administration

HP Proliant Servers Dell PowerEdge Servers IIS VPN Computer Hardware MS SC - Operations Manager Help Desk Support Norton Ghost Wireless Networking LAN-WAN ASA 500 Series Firewalls Switches Servers Software Installation Database Administration Barracuda Security

Devices Storage Area Networking Client Server Application Support

Project Management Strategic Planning Unitrends Backup



PROFESSIONAL EXPERIENCE:

Sam Carbis Services LLC (formerly Aluminum Ladder Co., Inc.) 10/2007-06/2015 IT Manager 08/2013-06/2015

Served as the Implementation Project Leader and worked with the Senior Level Administrator in order to complete an SCCM 2012 install.

Conducted configuration and maintenance of SCCM 2012. Utilized SCOM and SCCM to check workstations and servers Health, Policy Compliance, Patch Management,

and Device Management. Maintained and utilized Active Directory and connected LDAP to unify log-ins across platforms. Involved in configuration, pre-release, testing, release, workstation monitoring and change management. Implemented Group Policies which greatly reduced workload by eliminating end-users’ ability to install

software. Conducted Cisco Router and firewall configuration. Utilized Bitlocker encryption program. Separated VOIP (Voice Over IP) telecommunications, internet, and data networks to ensure Quality of

Servers (QOS). Installed SCEP (MS System Center-Endpoint Protection) in System Center in order to help clients prevent

virus malware. Conducted implementation, monitoring, and configuration of SCEP (MS System Center-Endpoint Protection). Maintained and administered MS SQL databases 2000-2012. Wrote and implemented procedures to help identify Network Access. Applied and tailored Network Access Policies to end-users’ specific needs while maintaining corporate

security requirements. Partnered with vendors and evaluated the Aruba Airwave product line and drafted requirements

documentation. Accomplished Information Technology staff results by communicating job expectations. Planned, monitored, and appraised job results. Completed coaching, counseling, and disciplining of employees. Initiated, coordinated, and enforced systems, policies, and procedures. Analyzed resource usage such as telecommunications, network storage, and printing and adjusted services

and infrastructure to save the company over 250,000.00. Maintained staff by recruiting, selecting, orienting, and training employees. Maintained a safe and secure work environment and developed personal growth opportunities. Maintained organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans

for implementing information technologies. Directed technological research by studying organization goals, strategies, practices, and user projects. Completed projects by coordinating resources and timetables with user departments and data entry. Verified application results by conducting system audits of technologies implemented. Preserved assets by implementing disaster recovery and back-up procedures and information security and

control structures. Recommended information technology strategies, policies, and procedures by evaluating organization

outcomes Identified problems and evaluated trends by anticipating requirements. Maintained quality service by establishing and enforcing organization standards. Maintained professional and technical knowledge by attending educational workshops.



Project managed upgrade process from MS Dynamics AX4.0 to MS Dynamics AX 2012r2 and implemented testing scripts to ensure proper function of the system.

Project managed the implementation of Mobile Iron implementation to secure mobile devices and to establish a BYOD policy for the company.

Network Administrator 10/2007-08/2013 Redesigned entire Active Directory and built organizational tree. Conducted daily Active Directory maintenance. Utilized and updated Group Policies. Configured HP Blade Center utilizing VMWare 4/5 on separate blades to configure multiple servers. Created isolated network for Patch Testing using VMs. Installed and supported LANs, WANs, network segments, Internet, and intranet systems. Installed and maintained network hardware and software. Administered the corporate Dynamics AX 4.0 Install and assisted users on a daily basis. Maintained and administered MS SQL databases 2008/2012. Monitored company network to ensure security and availability. Evaluated and modified system performance. Maintained integrity of the network, server deployment, and security. Ensured network connectivity throughout the company's LAN/WAN infrastructure and adhered to best

practices. Designed and deployed network segments as needed. Configured authentication and authorization of directory services in accordance with best practices. Maintained network facilities and individual machines. Maintained network servers such as file servers, gateways, and intrusion detection systems. Administered servers, desktop computers, printers, routers, switches, firewalls, phone system,

smartphones, software deployment, security updates and patches. Wrote and implemented procedures to help identify Network Access. Applied and tailored Network Access Policies to end-users’ specific needs while maintaining corporate

security requirementsHeritage Digital 08/1997-10/2007Network Support Technician

Served as single point of contact for Servers and workstations located in the Failure Analysis Laboratory environment at Robins AF Base GA.

Installed hardware and software systems to support the mission of the FA Lab. Maintaining or repairing computer, photography and microscopy equipment. Troubleshooting a variety of

Server issues. Set up computer security measures in accordance with AF standards. Configured computer networks. Offered technical support on-site or via phone or email. Conducted light HTML and CSS coding as needed. Installed, configured, and monitored Symantec Norton Antivirus. Wrote and implemented procedures to help identify Network Access. Applied and tailored Network Access Policies to end-users’ specific needs while maintaining security

requirements Utilized Change Management System on Windows 2000 Server.



ACS Technologies 06/1995-08/1997Technical Support 2nd Level Support

Installed, configured, and maintained Symantec Norton Antivirus. Provided advances support to users of faith based church management software. Identified advanced issues to resolve network and software issues. Assisted front line support agents with advanced issues. Worked with programming staff to identify and correct bugs in applications produced by the company. Identified network issues and assisted on site technicians with resolving issues. Performed on site visits to client locations to assist with software implementations and network issues.

Prime Rate Premium Finance Corp 07/1993-06/1995 Network Technician

Identified, troubleshot and resolved hardware, software, and network-related problems encountered by end-users.

Configured and installed Windows, Netware, and Lantastic based networks in client insurance agencies throughout South Carolina.

Trained end-users on the use and features of the various operating systems and applications on the various platforms.

Performed primary network system administration on network servers as needed. Installed, certified and troubleshot network cabling infrastructure, including a wide variety of local area

network equipment and software. Worked with vendors to resolve hardware operating system issues; researches and tests possible solutions

and implements solutions. Analyzed bugs in system and application software. Performed research and tested possible solutions, and implemented solutions. Worked with Programmers to solve application problems to meet end-user computing needs. Wrote scripts and batch files as needed to enhance the function of the operating system.

franks resume

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