four keys to the global village
DESCRIPTION
Four keys to the Global Village. My Garðabær A Milestone in E-service and Local Democracy. Ásdís Halla Bragadóttir Mayor of Garðabær. Garðabær. The sixth largest town in Iceland. Population 8.900. Population will more than double in the next 15 years. - PowerPoint PPT PresentationTRANSCRIPT
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Four keys to the Global Village
My GarðabærA Milestone in E-service and Local Democracy
Ásdís Halla Bragadóttir
Mayor of Garðabær
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Garðabær
• The sixth largest town in Iceland.
• Population 8.900.
• Population will more than double in the next 15
years.
• Our challenge is to try to change our small
community into a well connected Global Village
where informed and responsible inhabitants have
an active role.
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What has been done to reach the Global Village?
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Schools
Cooperation
Service
Consultation
Four keys to different doors
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1. Schools • IT policy from 1999-2003:
– IT integrated into every subject– wireless network connections in classrooms– every teacher gets a laptop– Strong support for teachers; executive
education – 2 employees in every school focusing on IT– IT classrooms and laptop wagons – Active communication with parents – 99% have
emails• Now the Preschools are also working with
IT
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2. Service 24x7• 95% of homes with Internet connections
• Transformed our e-government
– From one way information flow to the inhabitants
– Towards access to traditional government services (anytime, anywhere access) – 24X7 at www.gardabaer.is. Around 4000 visits per week.
• No complaints about opening hours
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3. Consultation and democracy
• Important to avoid knowledge gap and ensure accessibility within the community.
• Turned the library into an information center– everyone can get access to the net with a
minimum cost and guidance from trained staff• Special training and education for people over 60
and computer with internet connection at their center.
• Politicians, officials and most of our employees have email addresses published on our web.
• 1/3 of the homes get weekly news with email.• All kind of traditional consultation through
meetings, open forums etc.
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4. Cooperation with IT companies
• Important to invest in R&D.• The key in rapid development is to work with
companies and talented people you can trust. • Garðabæ´s close cooperation with IT companies
has been vital for our improvement. • Total cost of this development is in the past 4
years estimated more than 2 million Euros. Expensive for a small community.
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Not satisfied• Although we have made a huge progress in the
last 4 years we are still not satisfied.• The biggest challenge is to take one step further
towards more highly integrated services with a focus on individual needs and local democracy.
• During the year 2003 our most frequent question
was: How can we make all our information
systems and infrastructure more accessible and
useful to the inhabitants?
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With four keys you need a keyring!
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Solution; My Garðabær• Together with GoPro, an Icelandic software
company, we came to the conclusion that to use
our keys efficiently we needed a simple
connection between them.
• The solution was a database connected portal we
call ,,My Garðabær”.
• Every inhabitant can go to our web and they log
on to their own personal webspace.
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Our web
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How does GoPro e-community work?
• After you log on with your personal password the
software GoPro e-community:
– identifies the user
– brings out personal information from our
information systems
– reveals the information on the inhabitants
personal webspace
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What´s in it for me?
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1. Get personalized information
• When inhabitants log on for the first time they
check the categories they are interested in and
fill out information about their mobile and e-mail.
• Afterwards they get the news or announcements they are specially interested in; – urban development,
– environment
– education
– etc.
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... personalized information
• Everyone can see the financial status related to municipality, e.g. unpaid playschool fees or property tax.
• Parents get information about their own children’s work at playschool and elementary school, e.g. – daily schedule,– homework, – attendance, – today's menu,– announcements from their teachers,– classmates names, telephone numbers and addresses
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Did my teenager come late to school?
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2. Create and follow your case
• Every user can fill in forms and apply for services on-line.
• Send a formal “signed” letter to Garðabær. • Monitor the status of errands sent to the city;
– Who is now working on the case?– For how long has the case been with this
committee or official?– Has the case been sent to the city council? – Receive the conclusion. – The user always has access to his files at
My Garðabær.
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Who is working on my case now?
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A question with an attachment
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...and the attachment
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...and its fed directly into GoPro at the administration offices
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3. Participate in local democracy
• With identified users the municipality can involve the inhabitant more in the decision-making process, e.g. with;
– Surveys
– Discussion
– Consultation
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A. Surveys
• The municipality can use My Garðabær to do all kind of surveys, e.g. regarding the services of the municipality, in an efficient way.
• In surveys it is ensured that each inhabitant only replies once.
• Surveys can be sent to all registered users or to selected groups e.g.:– Those who have marked special interests,
– Live in certain neighborhoods
– Parents
– Elderly people
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Example of a survey sent to 65+
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B. Discussion
• Every month there are open discussions on different selected issues, e.g. a new school policy.
• Participants have to obey certain rules, it is f.eks. forbidden to discuss personal matters and all kind of prejudice is also forbidden.
• Discussions are always named and traceable.
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Named participation in discussion forums
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C. Consultation
• My Garðabær will be used in all kinds of consultation f.eks. regarding planning proposals.
• Inhabitants get planning proposal announcements, regarding their neighborhood or other areas, through email or mobile phone.
• The inhabitants use the consultation form on My Garðabær to send their position.
• They can add or change their own message until announced deadline.
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Consultation on plan proposals
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When will My Garðabær be ready?
• Almost ready and you are welcome to try the portal here in the lobby with GoPro staff.
• The plan is to have My Garðabær completely developed and running in October 2004.
• We already have ideas on how to improve the portal in the near future;– We would like to develop close cooperation
with state run services within the municipality. Our vision is to create access to all public services through one portal.
– We would also like to increase cooperation with independent clubs who offer services to the inhabitants, like our sports club.
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Valuable resources we must utilize
• Icelandic small communities have been developing from the ,,Fishing Village” to the ,,Global Village” – but still wanting to keep our strengths and specialties as a nation with a strong culture proud of our history.
• To do that successfully we must utilize our inhabitants as valuable resources we can't afford to ignore.
• We do believe in our inhabitants and hope that they will accept this opportunity to become active participants in our small ,,Global Village”.
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Thank you!