Fostering Accountability to ICT ConsumersPaul Asiimwe & James W. Lunghabo

1. Background. 2. Rationale & Objectives of the

association 3. Short & Medium term initiatives 4. Current and prospective challenges 5. Conclusion

Between 2007-2008, numerous members of the I-network complained of poor Quality of service, both from data as well as voice service providers.

Although representatives of some service providers responded to concerns, the same issues persisted without any clear solution for consumers.

There was perceived lack of action on the part of regulators

What the association is NOT A Regulator – has a statutory mandate A consumer – has statutory rights

The association is a consumer driven initiative to encourage value for money service delivery from ICT goods and service providers

Advocated against consistently poor quality of service in voice and data

Advocate for regular updates from service providers and UCC on Pricing.

Working towards guidelines on ICT related promotions (services and goods)

Setting up and monitoring of performance benchmarks / QoS for data providers

Establish a web based public forum for the channeling of ICT consumer concerns

Set up a complaints desk & reporting format Public sensitization on ICT consumer rights Hold a monthly press conference to review

matters of persistent concern. Public interest mediation, arbitration and or

litigation to protect consumer rights

Scope of demand for consumer support services may outstrip capacity of the association to cope.

Funding Absence of specific consumer protection

legislation, competition authority. Illiteracy and apathy of majority of

consumers Capacity to disseminate messages widely in

major languages.

Whereas the Uganda ICT consumer protection association seeks to provide a platform for consumer activism, we call upon relevant Private sector entities and government agencies to partner with us.

Value for money in the ICT Sector will translate into greater efficiency and productivity of businesses which is good for the economy.

Uganda ICT Consumer Protection Association

c/o I-Network Uganda Kiira Road, Kampala http://www.ictconsumer.or.ug