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SWIA Improvement Plan –Page 1 of 68 Fortnightly Progress Report on SWIA Improvement Plan and Social Work Scrutiny Review Action Plan 6 April 2009

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SWIA Improvement Plan –Page 1 of 68

Fortnightly Progress Report on SWIA Improvement Plan and

Social Work Scrutiny Review Action Plan

6 April 2009

SWIA Improvement Plan –Page 2 of 68

SWIA Improvement Plan

NB Please note in terms of Pyramid Performance Monitoring a lead manager is required. Where more than one manager has responsibility for the actions the name highlighted will have overall responsibility for updating the plan.

Work priority areas – Key Drivers

1. Planning, Commissioning and Performance Management.

2. Process and Practice

3. Communication and Consultation.

4. Management and Support of Staff

Recommendations

Recommendation 1

Social work services should continue to develop a systemic approach to recording, measuring and analysing planned outcomes for people who use social

work services and reporting any findings.

Recommendation 2

The Council should move quickly to implement the recommendations of the scrutiny review to reduce the need for children to be placed out of the authority.

Recommendation 3

The social work service should take steps to ensure that they provide SCRA with reports within the required timescale.

Recommendation 4

The service should consider benchmarking with comparative authorities and interrogate the information further to ensure that this way of targeting services is

the best way of meeting needs.

SWIA Improvement Plan –Page 3 of 68

Impact on people who use our services

Recommendation 5

The social work service should increase the number of carers assessments they offer. They should monitor performance in relation to the number of carers

assessments they do.

Impact on the community

Recommendation 6

In order to inform strategic planning the service should move more quickly to ensure that it has a clear profile of the community it serves and of current and

potential future need of all service user groups.

Recommendation 7

The service should work with community groups to target resources to meet priorities identified in the community plan and social work services plan.

Delivery of key processes

Recommendation 8

Social Work services should establish a public information strategy, producing a comprehensive range of leaflets and complementary web pages. Information

should cover eligibility, and the range of services provided.

Recommendation 9

Social work services should review the allocation of care packages at the front line. Building on existing practice, this should include the further development

of inter-agency arrangements, and a scheme of delegated financial authority.

Recommendation 10

Building on existing management information, social work senior managers should strengthen reporting and monitoring of unallocated work. From this, there

should be a clear set of actions designed to ensure that service priorities are being consistently met, and that any unmet need is clearly and accurately drawn to

the attention of elected members.

SWIA Improvement Plan –Page 4 of 68

Recommendation 11

Service managers should ensure that all care plans including looked after and accommodated children and adults have clearly targeted outcomes which are

monitored and reviewed.

Recommendation 12

Social work services should develop and implement a systematic and comprehensive approach to the assessment and management of risk, building on the

work carried out to date in relation to child protection, adult protection and criminal justice services.

Policy and service development, planning and performance management

Recommendation 13

Social work services should produce a three year departmental plan, to be updated annually, clearly setting out priorities, targets and resource implications for

modernising social work services. The plan should demonstrate progress against the social work scrutiny review recommendations and include joint targets

where these have been agreed.

Recommendation 14

A framework for operational and unit plans with clear targets and priorities should be agreed and implemented by social work services to support decision

making and target setting by service managers. Joint plans should also include locality managers in the Argyll and Bute CHP.

Recommendation 15

Social work services along with their partners should increase and support the active involvement and participation of people who use services and their

representatives in strategic joint planning structures and arrangements.

Recommendation 16

In order to ensure that their proposals to integrate services come to fruition and that these deliver effective services the partner agencies will need to work

more closely together to develop a comprehensive and specific action plan. This must include establishing clear funding and governance arrangements.

Management and support of staff

Recommendation 17

The service should review its practice in relation to staff working regular weekly hours whilst being employed on zero hours contracts.

SWIA Improvement Plan –Page 5 of 68

Recommendation 18

The service should ensure that team leaders have clear criteria about what work requires the professional skills of a qualified social worker and that which

community care or social work assistants can appropriately carry out. An audit process should be put in place to ensure that these criteria are applied

consistently.

Recommendation 19

Social work should develop an over-arching strategy for workforce planning, including staff support and development. Training priorities should be aligned

with service plans and clearly linked to supervision and appraisal processes.

Resources and capacity building

Recommendation 20

The council should ensure that service plans are clearly linked to, and supported by, available resources and identified in detailed financial plans.

Recommendation 21

All policies concerned with the safety and well-being of staff should be reviewed and up-dated at three yearly intervals as a minimum standard.

Recommendation 22

The social work service needs to move more quickly to remove any unnecessary barriers to information-sharing. This should include affording all social

work staff appropriate access to electronic case records.

Recommendation 23

Social work services should move more quickly to develop commissioning strategies across each service sector.

Leadership and direction

Recommendation 24

Senior managers should improve their communications with staff at all levels in the organisation to ensure they sustain the current commitment to change.

Such strategy should actively seek to sustain ownership and commitment to the implementation of the vision for planning, delivery and evaluation of services

across Argyll and Bute, particularly with front-line staff.

SWIA Improvement Plan –Page 6 of 68

Recommendation 1

The social work service should continue to develop a systematic approach to recording, measuring and analysing planned

outcomes for people who use social work services and report any findings

Summary Good progress has been made in improving the quality and availability of management information; this has supported improvements in services and delivered better outcomes for service users across a number of areas. The service will refine its approach and build upon this progress over the next year.

Key Drivers

Action Required (Input)

What we aim to

achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

1.1 Planning, Commissioning and Performance Management

Ensure the successful development and implementation of the Social Work Performance Framework. (*See also CJ below) To enable this, Social Work will develop a suite of performance measures that are used on a weekly/fortnightly or monthly basis covering the range of issues from unallocated work, Delayed Discharge/Reports to Children’s Panel/Court etc. (*See also CJ below) This information will be used by local managers to lead operational

Effective performance management and reporting in all areas of service, allowing sound service planning and development.

Service Plans Partnership Plans Social Work Strategic Plan Corporate Plan Argyll and Bute Local Outcome Agreement (April 2008 on) Adult Area Service Plans

Joanna Hynd Mark Lines Janne Preston

Report agreed at DMT January 2008 on performance framework. Monitoring in terms of applied framework will take place quarterly.

Members quarterly Quarterly DMT Quarterly SWMT Monthly Adult Care (ACMT) & Children & Families (C&F MT) Management Meetings Joint Health & Social Care Partnership Argyll & Bute’s Children

Report approved at DMT 21 January. Review of local resource groups and their role in performance management Completed and agreed by JIG March 2008. Suite of indicators developed and agreed in March 2008 for both Children and Families Services and Adult Services. Monitoring reports from CareFirst, developed by Planning and Information Team and agreed by Heads of Service January 2008. Performance reports presented to Service Management Teams each quarter from January 2008.

Green

Task Completed

Task Completed

SWIA Improvement Plan –Page 7 of 68

Key Drivers

Action Required

(Input)

What we aim to

achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

June 2008

Service Plans are now completed and will be updated 6 monthly. Area Service Plans are also complete with Children’s Area Plans on schedule to be complete.

Area Service Plans (Adults) will be completed by target date.

Task Completed

practice both in terms of meeting reporting timescales, allocation and workload management issues and issues relating to balance of care across the range of client groups. This will be complemented by audit processes undertaken on a service wide basis in conjunction with the QA Section.

*CJ Partnership Strategic Plan SP29.1 and 29.2

Jon Belton/ Kirsteen Green

Dec 2008 Quarterly Partnership Joint Committee

Measures have been in operation for some years, though annually updated to meet the PI requirements of the CJ Partnership and CJA.. Draft allocation procedure document in progress

Green

1.2 Planning, Commissioning and Performance Management

All service planning to contain clear and measurable outcomes for service users. As part of this, routine electronically derived reports from Care First/Care Assess will be available to local managers. Electronic reports will provide a management tool for the management of the National Minimum Standards framework for Adult Care Single Shared Assessment, Child Care Services and Criminal Justice. (*See also CJ below)

To develop outcome framework that meets the outcomes agenda for all service users, which will demonstrate an effective service.

Joint Performance Information and Assessment (JPIAF) Annual Return. Children and Families Performance Framework Argyll and Bute Local Outcome Agreement (April 2008 on)

Joint Future Planning Officer

Mark Lines

September 2008

Annual at DMT

Reports (CareFirst) on unallocated cases and SSA’s over 56 days are available weekly for Managers. Number of assessments waiting over 56 days: Adult Care: 31st December 2007: 484 31

st March 2008: 236

30 June 2008: 146 30 September 2008: 139 We have moved to a 42 day target from the previously used 56 days in advance of the agreed 1

st April 2009

timescale. These statistics continue to confirm improved performance in this area whilst the target timescale has been reduced to 42

Green

SWIA Improvement Plan –Page 8 of 68

Key Drivers

Action Required

(Input)

What we aim to

achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

Timescale: 31

st

December 2008.

days. Number of assessments waiting over 42 days: Adult Care 31 December 2008: 143 Reduction in Unallocated Work: Adult Care( Excluding Occupational Therapy) 31

st October 2007: 282

31

st April 2008: 240

30 June 2008: 98 30 September 2008: 62 31 December 2008: 43

• These figures include cases where assessment completed and care plan implemented but presently unallocated.

This will be resolved by implementation of new Care Management / Care Coordination procedures and future reporting will reflect cases only where case is unallocated, there has been no assessment and no care plan in place. This will result in a significant drop in unallocated work with day care and residential care staff being allocated work as

SWIA Improvement Plan –Page 9 of 68

Key Drivers

Action Required

(Input)

What we aim to

achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

Care Coordinators. Occupational Therapy: 31 October 2007: 369 31 April 2008: 440 30 June 2008: 463 30 September 2008: 489 31 December 2008: 103 It is recognised that this continues to be an issue. It was agreed at the Strategic Partnership in December that: 1. There will be a full data

cleansing exercise completed before management responsibility is transferred to CHP on 1 April 2009.

2. A strategy for the management of OT casework will be developed in partnership with the CHP and with the assistance of the CHP prior to transfer of management responsibility to the CHP on 21 April 2009.

Area Children’s Managers receive weekly figures in relation to the submission of SCRA reports and this has helped in the considerable increase of reports on time. In addition, monthly CareFirst

SWIA Improvement Plan –Page 10 of 68

Key Drivers

Action Required

(Input)

What we aim to

achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

reports are presented to the C&FMT covering areas such as unallocated work and this has also shown considerable improvement. The quarterly Children and Families and CJS figures are presented to the C&FMT.

*CJ Partnership Strategic Plan SP29.1

Jon Belton/ Kirsteen Green

Dec 2008 Annually to CJ Partnership Joint Committee and 6 monthly to Partnership Management Group

Audits from Monitoring and Evaluation programme provided in electronic report format. SPI’s are currently run from Carejustice

Green

SWIA Improvement Plan –Page 11 of 68

Summary Improved local resources, developing foster care and increased support for Kinship Care has contributed to a reduction in the number of Looked After Children in out of Authority placements from 31 in 2006 to 18 in 2007-8. Maintaining this progress will remain a priority over the next year.

Key Drivers

Action Required (Input)

What we aim to

achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

2.1 Process and Practice

Prepare and implement a strategy for the development of foster care that includes kinship care and permanent placements. This strategy will complement improvement in care and permanency planning arrangements.

The number of children placed out of the authority is reduced A higher % of children are placed in foster care Increase in numbers of foster carers from baseline of 31 to 40 by 2010.

Children and Families Service Plan Child Placement Strategy Children and Families Service Plan

Rodger Wilson Additional funding to establish foster care scheme

Strategy paper to Executive Committee December 2007. Full implementation of the scheme by December 2008.

Fortnightly reports to DMT on implementation of Strategy. Monthly reports on LAC to the Children and Families Management Team. Quarterly reports to DMT on profile of LAAC.

Strategy agreed at DMT in December 2007. Strategy implementation commenced January 2008. Consultation events held with foster carers on 09/02/08 and 15/03/08 which recommended some amendment to the scheme including introducing a higher band of £300 for carers taking young people 11 years old and over. The new scheme has been implemented from May 2008. Kinship Care Guidance now developed.

Green

2.2 Process and Practice

Strategy for the development of community support arrangements to be

The number of children affected by disability placed outwith the

Children Affected by Disability Strategy

Mark Lines Additional funding to

Strategy paper to Executive Committee

Monthly reports to C&FMT. Quarterly reports

Report regarding residential respite facility recommended formal tendering for partnership and was agreed

Green

Recommendation 2

The Council should move quickly to implement the recommendations of the Scrutiny Review to reduce the need for children to be

placed out of the authority

SWIA Improvement Plan –Page 12 of 68

Key Drivers

Action Required

(Input)

What we aim to

achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

presented to Members.

authority is reduced from a baseline of 18.

develop support services for CABD

December 2007. Implementation December 2008

to DMT on profile of LAAC.

by Executive in March 2008. Tender submissions now being considered.

2.3 Planning and Commissioning

Undertake a best value review of Council managed children’s homes

To ensure achievement of a high quality responsive service

Children and Families Service Plan

Rodger Wilson

June 2008 Fortnightly at DMT

Review process subject to delay due to other service pressures.

Red for June date. New date April 2009

SWIA Improvement Plan –Page 13 of 68

Recommendation 3

Social work services should take steps to ensure that they provide SCRA with reports within the required timescales.

Summary There have been significant improvements in the proportion of reports submitted on time and in their quality. Further action will be required to maintain and further build upon these improvements in the year ahead.

Key Driver

Action Required

(Input)

What we aim to

achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

3.1 Process and Practice

Provide additional support to teams with poor performance in producing SCRA reports on time. This will include improved managerial processes and additional resource where required which will be detailed within a specific SCRA improvement plan. This will reflect reconfiguration of area teams with a team based action plan being developed in each area.

Increase in numbers of reports submitted on time to SCRA Initial target 10% increase on September 2007 baseline (22%) by 31/3/08 with 40% of reports on time by December 2008.

Children and Families Service Plan Area Children’s Service Plans

Alex Taylor March 2008 Monthly reports to C&FMT Quarterly to DMT Annual SPI

Action Plan agreed. Weekly monitoring in place from February 2008. Monthly reports available to Social Work Management Team. TIWG report indicates return of 50% for March. Q1 2008/09 return of 72% on time. Q2 2008/09 60%. Q3 awaited from SCRA.

Green

3.2 Process and Practice

Ongoing performance management with development of centralised process for monitoring individual reports. Outcome and process

Sustained improvement in numbers of reports submitted on time

Children and Families Service Plan Area Children’s Service Plans

Alex Taylor June 2008 Monthly reports to C&FMT Quarterly to DMT Quarterly with Authority Reporter.

Centralised allocation and monitoring process now in place. Quarterly report available as part of the performance management framework from April 2008 onwards.

Green

SWIA Improvement Plan –Page 14 of 68

Key Driver

Action Required

(Input)

What we aim to

achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

benchmarking to be undertaken with group of similar authorities.

Annual SPI

SWIA Improvement Plan –Page 15 of 68

Recommendation 4

Social work services should consider benchmarking with comparative authorities and interrogate the information further to

ensure that this way of targeting of services is the best way of meeting need

Summary We have made good progress in establishing a benchmarking group which is attracting widespread interest nationally. Further action is required over the next year to ensure that the work of this group supports meaningful improvements in services and improved outcomes for service users.

Key Driver

Action Required

(Input)

What we need to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic

Light Status

4.1 Planning Commissioning and Performance Management

Identify similar and best in class Authorities to form a benchmarking family using Local Authorities identified in Council’s Pyramid reporting format. Initial benchmarking will focus on the Statutory PI’s and thereafter on the general Outcomes Framework

The ability to share good practice and drive up effective service delivery.

Social Work Service Plans

Planning and Information Manager

Reports to the SWMT and DMT May 2008. First report on benchmarking on Statutory PI’s for all client groups June 2008.

Quarterly reporting of benchmarking family performance to SWMT and DMT

Potential Benchmarker Authorities contacted by the Planning and Information Manager and an initial meeting held in May 2008. A similar family of Authorities to that used in Education has been formed and includes:

• Angus Council

• Dumfries & Galloway Council

• Highland Council

• Scottish Borders Council

• South Ayrshire Council Initial meeting took place on 28/5/2008. Minute and attendee list provided to Head of Planning and Performance for SWIA

Green

SWIA Improvement Plan –Page 16 of 68

Key Driver

Action Required

(Input)

What we need to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic

Light Status

Inspectors. A further meeting was held on 19/08/08 and split between Child Care and Community Care. The Child Care meeting was attended by 8 Local Authorities and 3 Scottish Government reps with a presentation given by ScotXed on the new STAC’s system. The Community Care meeting was attended by 8 Local Authorities and 3 Scottish Government reps who gave a presentation on the Single Outcome Agreement for Community Care. Benchmarking meeting held on 27

th November which

was attended by 9 Local Authorities and 4 Scottish Government representatives. A Communities of Practice Network has been established through the Improvement and Development Agency website and benchmarking Local Authorities are encouraged to join and participate in an online forum. This forum offers possibilities to upload presentations, resolve problems with other Local Authorities and facilitates benchmarking. Next meeting is scheduled to be held in April 2009.

SWIA Improvement Plan –Page 17 of 68

Recommendation 5

Social work services should increase the number of carers assessments they offer. They should monitor performance in

relation to the number of carers assessments they do

Summary The service has improved its performance in offering and completing carers assessments, future action will focus on ensuring that improvements continue and in improving management information to monitor performance.

Key Driver

Action Required (Input)

What we aim to

achieve

Related Plans

Lead and Resources needed

Timescale Monitoring Arrangements

Progress Traffic Light Status

5.1 Process and Practice

Redesign the primary clients form to ensure that:

• Carers of all adult care and children with disability clients, initially offered a separate assessment

• If separate assessment refused, carers will be offered assessment as part of primary client’s assessment.

• If carers assessment refused the reasons why etc will be formally recorded.

• Information/Leaflets etc will be produced

Provide an explicit prompt to ensure all aspects of carers needs are considered in assessment process.

Adult Services Plan Children & Families Service Plan

Joanna Hynd, Service Manager (Operations)

Alex Taylor Service Managers (Operations) Designated CHP Manager.

January 2008 March 2008

ACMT, CFMT & Joint Implementation Group (Bi-monthly)

Updated primary assessment form has been in place since February 2008. Proposals for Care Assess agreed. Target for implementation was 31

st May

2008. This target as not achieved due to technical problems identified during the week of 12

th May. Revised timescale

of mid August identified. A Business Process Review completed in July 2008 to ensure CareAssess adheres to National Minimum Information Standards,

Green for revised dates

SWIA Improvement Plan –Page 18 of 68

Key Driver

Action Required

(Input)

What we aim to

achieve

Related Plans

Lead and Resources needed

Timescale Monitoring Arrangements

Progress Traffic Light Status

specifically to promote this process and the uptake of carer’s assessment will be developed as part of recommendation 8.

recently revised by the Scottish Government. A phased rollout of the CareAssess module has commenced within Adult Services in Oban from week beginning 26 August 2008; then work across all areas of the Council by the end of November 2008. Carers Assessments are also being offered although not manually counted. First electronic report of carers assessments from the Oban area, September - December 2008 and Council wide January - March 2009 as CareAssess is implemented. Prince2 Implementation plan agreed for CareFirst 6.6/ Care Assess in Oct 08. CareFirst Steering Group meeting monthly to manage implementation. Proposal for Operations Project Manager to lead implementation of Care Assess across Adults and C&F services going to CareFirst Project Board on 20 November 2008. Proposal for Operations Project Manager was agreed at CareFirst Project Board on 20 November 2008. Janet Buchanan supported managers across Adult and Children & Families with the implementation of CareAssess by 31 March 2009.

SWIA Improvement Plan –Page 19 of 68

Key Driver

Action Required

(Input)

What we aim to

achieve

Related Plans

Lead and Resources needed

Timescale Monitoring Arrangements

Progress Traffic Light Status

All Adult Services staff, now trained and using Care Assess. All assessments now completed electronically. Children & Families are currently finalising their paperwork.

Draft eSSA document has been drawn up with input from SI, MH, LD and Substance Misuse. Will go out for public consultation April/ May. Timescale for approval by Strategic Partnership July 09. Draft eSSA complies with national Minimum Information Standards 2008 and Community Care outcomes Framework 2008. eSSA pilot commencing in Helensburgh on 2 March 2009 examining Data Sharing and Governance arrangements in Integrated Teams using eSSA draft document. Liaison has commenced between A&B, NHS Highland and Highland Council exploring development of singles eSSA for the whole NHS Highland area.

5.2 Process and Practice

Develop a Carer’s Strategy and Action Plan in partnership with carers groups and the

Ensure carers assessments completed in all appropriate

Adult Services Plan

Anne Austin

Alex Taylor Service Managers

April 2008

ACMT, CFMT & Joint Implementation Group ( Bi-

Strategy completed – Action Plan being worked up. Service Manager Community Care (Resources) met with

Green

SWIA Improvement Plan –Page 20 of 68

Key Driver

Action Required

(Input)

What we aim to

achieve

Related Plans

Lead and Resources needed

Timescale Monitoring Arrangements

Progress Traffic Light Status

Argyll and Bute CHP. cases. Children & Families Service Plan

(Operations) Designated CHP Manager.

monthly) A&B Health and Social Care Partnership

Carers Groups and agreed training plan. Anne update Training completed on 17 September 2008.

5.3 Process and Practice

Implement the carers element of the electronic assessment module by April 2008 including the self assessment tool devised by carers.

Provision of an effective tool for the management of carers assessments

Care First Re-implementation Plan.

Head of Service, Adult Care

April 2008 Care First Project Board.

CareAssess now live in Oban and will be implemented as 5.1 throughout the Council by 31

st December 2008.

Amended implementation date of 31 March 2009.

Red for initial date. New date January 2009.

5.4 Process and Practice

Training for Social Work, CHP care management staff and voluntary sector providers on assessment and care management.

Improve operational practice.

Community Services Training Plan Joint Training Plan

Service Managers, Joanna Hynd,

Allen Stevenson Rodger Wilson Carers representatives will be involved in the presentation and uptake of the training.

Training for current staff completed by June 2008. Thereafter ongoing programme to be implemented

Social Work Training Board Joint Training Board SWMT

Policy and procedures agreed following a visit to North Lanarkshire Council to assess their recent implementation of new guidance. Joint Management Developmental Day (Adult Services) rescheduled to June 2008, which promoted strategic ownership of assessment and care management. Joint Management Development Day was rescheduled to 29 August 2008. Finance training delivered to staff April/May 2008. Training for Social Work and homelessness, Telecare and Supporting People staff provided via events:

• 15-16 May ,Oban

• 20-21 May, Helensburgh

• 27-28 May, Campbeltown

Further 4 events:

Green

SWIA Improvement Plan –Page 21 of 68

Key Driver

Action Required

(Input)

What we aim to

achieve

Related Plans

Lead and Resources needed

Timescale Monitoring Arrangements

Progress Traffic Light Status

Allen Stevenson

• Bute – 4 June

• Cowal – 3 June

• Lochgilphead – 5 & 6 June

Events all attended well with positive feedback from attendees. “Mop up” session on 19 August 2008 for all staff who have not attended. Assessment and Care Planning Guidance issued to all attendees at events. Guidance for recording Carers Assessments on CareFirst was updated March 2008. Phase 2

Briefing Paper prepared for JIG and DMT in September 2008 in relation to Phase 2. Next round of training to involve NHS and private providers as well as further training for Community Services staff in risk assessment work. Training Dates

• 29 January 2009

• 30 January 2009

• 26 February 2009

• 27 February 2009

• 26 March 2009

• 27 March 2009

• 30 April 2009

• 1 May 2009 14 events joint Health 8 Risk assessment Ongoing audit of case files. Five per locality per client group, by Area Managers

SWIA Improvement Plan –Page 22 of 68

Key Driver

Action Required

(Input)

What we aim to

achieve

Related Plans

Lead and Resources needed

Timescale Monitoring Arrangements

Progress Traffic Light Status

within Adult Care will be progressed from December 2008. Quality Assurance Team will lead and take an overview of this activity. Quality Assurance have completed their case file audit of Adult Care cases.

5.5 Process and Practice

Monitor number of assessments undertaken Baseline figures reported for JPIAF return from March 2007/March 2008 will provide the baseline

Performance manage the increase in carers assessments. A 100% target for all carers assessments to be offered within Children Affected by Disability and Adult Services.

Carers Strategy (see 5.2 above)

Joanna Hynd Alex Taylor

Ongoing

ACMT & CFMT.

Quarterly Report to Health & Social Care Partnership May 2008

Annual JPIAF

Electronic report on carers assessments for October – December 2008 was for Oban only and, thereafter, for rest of Council area January – March 2009 as allowed by the phased implementation of CareAssess which is completed by 31 March 2008.

Green

SWIA Improvement Plan –Page 23 of 68

Recommendation 6

In order to inform strategic planning the social work service should move more quickly to ensure that it has a clear profile of

the community it serves and of the current and potential future needs of all service user groups

Summary The service has made good progress in developing profiles of current and future need across a number of care groups, supporting improved service planning. Further action is required refine and extend profiles to better support detailed planning on a locality basis.

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

6.1 Planning, Commissioning and Performance Management

Extend the level of information already held on older people, child protection & children at risk of offending to all client groups. This information will be available on a locality basis and will be used to engage with local groups and providers in meeting our strategic objectives and analysis. Evaluation of pilots in Mental Health

Better knowledge of the needs of our communities now and in future to inform service development. Information obtained from

All client service plans

Planning Manager/

Service Managers

Locality information available for service planning process beginning April 2008. September 2008

Joint Implementation Group ACMT & CFMT annually

Profile on Youth Justice completed and discussed at ASN Group in April 2008 to inform joint service development. CABD report presented to Children and Families Management Team June 2008 Needs and services child protection report was agreed by Child Protection Committee May 2008 to interagency responses to child protection demands Cowal Area Manager Mental Health, undertook joint

Green

SWIA Improvement Plan –Page 24 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

CABD Older people

the evaluation of pilot initiatives will be used for appropriate service development.

Revised – October 2008

evaluation of Dochas Lodge Mental Health project with Clinical Services Manager. Outcome of review of CABD has informed the development of dedicated team. An evaluation was completed May 2008 on the two person progressive care dementia service in Benderloch which will inform future development of this service This model is consistent with the proposal to shift the “balance of care” within the Joint Older Person’s Plan. Work is already progressing with independent Care Home Providers and Housing Associations in further developing this model of care and an alternative to residential care provision. The termination of the Fyneview services has been presented as an efficiency saving to the Council as part of the budget process for 2009/10. Concluded that the service would be reviewed within the remit of the Older Person’s & Learning Disability Project Board during 2009 within the remit of the Learning Disability Project Team. (acknowledged that consultation will be with all adult care client groups)

SWIA Improvement Plan –Page 25 of 68

Recommendation 7

Social work service should work with community groups to target resources to meet priorities identified in the community plan

and social work services plan

Summary The service has undertaken a range of actions to significantly improve the involvement of community groups in the development of a range of Service Plans. These will be consolidated over the coming year and used to support the shaping of future service priorities.

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

7.1 Planning, Commissioning and Performance Management

Community Groups to be identified Establish a programme of meetings with community groups (*See also CJ below) Implement an agreed framework between May – September 2008 linking outcomes to strategy and commissioning plans.

Open dialogue with Community Groups in order to formulate an agreed framework of communication and participation

Communication Strategy; Public Involvement Strategy; Service Plans

Service Managers Mark Lines

March 2008 March – July 2008 September 2008

DMT March 2008 SWMT July 2008

Programme of meetings with CABD groups in place. Area Manager (Resources) Helensburgh & Lomond is leading the Better Government for Older People (BGOP) meeting on behalf of the Council. First meeting was held on 4

th June 08.

The following recommendations were agreed: Recommendations:

1. Review funding and

actual benefits of BGOP involvement.

Green

SWIA Improvement Plan –Page 26 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

2. Explore VCR and Technology input regarding local forums communicating with each other.

3. Establish potential to move away from existing”Older Peoples” forum to a supported group model with partner host involvement.

4. Identify whether a single support worker post could be jointly funded to facilitate local forum consultation and membership.

5. Engage ”Older Peoples Forums” in policy and strategic service development alongside current outcomes agenda, SWIA Action Plan, and Local Area Action Plans.

6. Consider relaunch of Older People Forums in localities to re-establish and market new member ship.

7. Establish new constitution for four fora which links with the 10 national standards for

SWIA Improvement Plan –Page 27 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

Develop strategy for engagement with hard to reach groups including parents of children on CPR/looked after, and mental health and substance misuse service users.

Draft Mental Health consultation document completed and with 4

th tier

Managers and Forums for consideration.

Allen Stevenson

October 2008

DMT October 2008

community engagement.

The general feeling of the group is that it is better to move to strengthen the local Older Persons Fora. These need to be reinvented across the partnership. Mental Health – 2 reports commissioned by “Outside the Box”. These have been added to re-design process in Mental Health. A strategy for communication with Community Care Fora in Argyll and Bute and how they can be involved in future service planning was agreed in June 2008. Meeting with independent and voluntary organisations was held on 17 September 2008 to progress the development of a Community Care Forum for Oban, Lorn & Isles Meeting scheduled for 3 March 2009 in Council Chambers, Kilmory to be titled “Nothing about you, without you” to include representatives from Carers Organisations and Community Care Fora to

SWIA Improvement Plan –Page 28 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

explore options for formalising links with service users and carers. Adult Services - a range of meetings was held across the authority to establish positive contact and develop strong working relationships with Mental Health Fora. Funding is available from Scottish Government and will be used to engage with Mental Health Fora.

*CJ Partnership Strategic Plan SP10.1 and ABC CJ Service Plan

Jon Belton March 2009 6 monthly to PMG In progress Green

7.2 Planning, Commissioning and Performance Management

Undertake effective consultation with community groups using methods including focus groups, surveys, consultation visits and utilising CHP fora as appropriate.

Community Groups to be active partners in developing priorities and models of service delivery

Service Plans for all client groups

Service Managers Mark Lines

Sept 2008 ACMT & CFMT half yearly Fortnightly at DMT

Older People’s consultation programme concluded at the end of March 2008. 49 meetings held across A&B including the islands engaging with older people and people who represent older people. Consultation report available on website. Similar consultation established for Learning Disability scheduled May/June 2009 and Mental Health – which began January 2009. Programme for consultation with CABD groups in place.

Green

7.3 Planning,

Agree outcomes with community groups to ensure

Increase community

Service Plans for all client groups

Service Managers

September 2008

ACMT & CFMT half yearly

Dialogue underway with key groups.

Green

SWIA Improvement Plan –Page 29 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

Commissioning and Performance Management

their efforts support the priorities of the service Sign off SLA’s Community Groups

involvement in the delivery of priorities and service developments.

Mark Lines Anne Austin

September 2008

Fortnightly at DMT

Report required. Proposal is that existing arrangements with Adult Care Community Groups will be reviewed during the first quarter of 2009 in partnership with the CHP. This will, thereafter, be integrated into the formal redesign of adult care services progressing through 2009/10 and come together with specific Service Level Agreements focusing on specific client outcomes during 2010/11.

7.4 Planning, Commissioning and Performance Management

Explore Social Enterprise model for future service delivery

Community ownership and provision of some services thereby extending community capacity

Service Plans for all client groups

Anne MacColl-Smith

September 2009

Report to DMT

Feasibility study at proposal stage for Social Enterprise development. Seminar to engage with communities was held on 24

th April 2008. Meetings

attended by Health, Social Work and Voluntary organisations 10/08 in respect of pilot projects in Oban and Mull. Consultant services tendered and running until September. Meantime, service specification with Service Managers for finalisation.

Green

SWIA Improvement Plan –Page 30 of 68

Recommendation 8

The social work service should establish a public information strategy, including producing a comprehensive range of leaflets and complimentary web pages. Information should cover eligibility and the range of service provided.

Summary The service has implemented a public information strategy and reviewed and updated the range of available public information. The strategy and the range of leaflets will be reviewed in the year ahead.

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

8.1 Communication & Consultation

Develop house style for publications

A consistent image to help the public identify with the work of the council

Service Plans for all client groups

March 2008 SWMT/DMT approval April 2008

House style agreed

Green

Task Completed

8.2 Communication & Consultation

Develop eligibility criteria.

Provides criteria for the allocation and prioritisation of resources.

Service Plans for all client groups

Joanna Hynd/ Dougie Dunlop

Report to Council Executive April 2008

DMT - March Health and Social Care Partnership - June

Eligibility Criteria for Older People agreed jointly with CHP in May 2007 Eligibility Criteria requires to be updated. Target date for review – December 2008. A joint Adult Services & Older Peoples’ Services Document. Amendment to review date to December 2009, reflecting the redesign work currently taking place across Adult Services. Eligibility Criteria for CABD completed April

Green

Task Completed

SWIA Improvement Plan –Page 31 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

2008. Prioritisation of Need Framework report agreed by DMT on March 08 and then approved by Executive Committee on April 08. Distributed to staff April 2008 and will be incorporated into the publicity material due to be put on the Council website by 31

st December

2008.

8.3 Communication & Consultation

Produce a public information strategy involving service users, carers and community groups

The public will be informed about the range of services available

Service Plans for all client groups

Jim Robb Report to Council Executive June 2008 and Health and Social Care Partnership June 2008.

SWMT Consultation in respect of Public Involvement Strategy completed April 2008. Strategy was presented and agreed at JIG 3 June 2008. Final document available on website from June 2008. Communications Liaison Group met on 24 July 2008 and agreed to drive strategic development of communication of service information to the public and promote media awareness training

Green

Task Completed

8.4 Communication & Consultation

Provide information on Social Work services electronically via the council’s website and by hard copies at appropriate Council, NHS and Partner facilities. (*See also CJ below)

Provide public information for existing and potential service users and carers. First tranche of leaflets and electronic

Service Plans for all client groups

Jim Robb/Laura Cameron

July 2008 after strategy approved by Council Members & Health and Social Care Partnership

SWMT

Good progress has been made with a range of leaflets available including “Taking Care of Children”; “Home Care Services”; “Children and Young People with or Affected by Disability”; “Jura Care Centre”; “Oasis – Garelochhead”; “Direct

Green Task Complete

SWIA Improvement Plan –Page 32 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

Payments”; “Residential Units”; “Substance Misuse”; “Complaints”; “Guide to Social Work Services”; “Mental Health” with some in Polish and Gaelic. Leaflets were made available on Council website in December 2008 and have been distributed to all Area Offices in January 2009. Information booklet designed to provide the public with information to facilitate access to social work services. Leaflets are available in Gaelic in accordance with Argyll & Bute Gaelic Language Plan 2007/08 –

2010/11 (Plana Gáidhlig 2007/08 – 2010/11) and were published on Council website in February 2009. Leaflets will be reviewed annually by Laura Cameron.

information will include:

• Adult Protection

• FPC/Home Care

• Direct Payments

• Child Protection

• Children Affected by Disability

• Family Support

* CJ Partnership Strategic Plan SP30.1 and ABC CJ service plan

Jon Belton December 2008

Annual review and report to CJ Joint Committee

Discussions in place to improve CJ page on Council Website

Green

SWIA Improvement Plan –Page 33 of 68

Recommendation 9

The social work service should review systems of the allocation of resources for care packages at a local level. Building on

existing practices, this should include the further development of inter-agency arrangements and a scheme of delegated financial authority

Summary The service has implemented this recommendation; a clear scheme of delegated financial responsibility is in place and interagency arrangements for the allocation of care packages in operation across both Adult and Children and Families Services. The impact and effectiveness of these will be kept under review in the year ahead.

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

9.1 Process and Practice

Establish Resource Review Groups with Health and Education for appropriate service areas including children with disabilities Continue to operate Adult Care weekly resource groups from 1

st April 2008.

There will be consistency in the allocation of resources. The cost of care packages will be shared across agencies

Children and Families Service Plan

Alex Taylor

Joanna Hynd

March 2008 Six weekly review by Children’s Management Group Adult Care Management Team Joint Managers Team

Inter-agency Resource Review Group for children operational from March 2008. Progress will be monitored via the audit of 5 cases per Service Manager noted in recommendation 5.4. In addition, Adult Care Resource Groups will be reviewed by 30

th

June 2009 by Joanna Hynd, Service manager – Community Care (Operations) and Pat Trehan, Performance & Planning Officer, with focus on developing

Green

Task Completed

SWIA Improvement Plan –Page 34 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

smaller group with greater focus on performance issues as against general management of casework.

9.2 Process and Practice

Establish scheme of delegated financial authority for managers from 1

st April

2008. Adult Services

All budgets associated with community based services will be managed by Area Manager to a maximum of £20k per package.

All Community based care packages above £20k per annum to be authorised by Service Manager. All Care Home placements to be authorised by the Service Manager. Access to Supporting People revenue will be via Service Manager Mental Health subject to priorities set at Adult Care Management Group. Children’s Services

Local Area Children’s Managers delegated authority up to £1,000 per package. Service Managers up to £20,000

Funding decisions will be made as near to the point of delivery as possible to avoid delay Equitable access to services across A&B

Children and Families Service Plan Adult Care Service Plan

Dougie Dunlop

Jim Robb Joanna Hynd Allen Stevenson

March 2008 Ongoing

As Above Weekly reports to CEO.

Operational for both Children’s and Adult Services from April 2008. . In place for Adult Care April 2008. Bi-monthly meeting with Supporting People Managers re allocation of Supporting People resources In place for Children’s services from April 2008

Green

Task Completed

Green

SWIA Improvement Plan –Page 35 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

All admissions to care to be authorised at Service Manager level.

SWIA Improvement Plan –Page 36 of 68

Recommendation 10

Building on existing management information, social work senior managers should strengthen reporting and monitoring of

unallocated work. From this there should be a clear set of actions designed to ensure that service priorities are being consistently met and that any unmet need is clearly and accurately drawn to the attention of elected members

Summary

The service has put in place detailed arrangements for the monitoring and reporting of unallocated work, this has contributed to a significant improvement in performance. Work has commenced to address outstanding difficulties with the allocation of OT assessments, this is beginning to have an impact and will be carried through in the year ahead.

Key Driver

Action Required (Input)

What we aim to

achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress

Traffic Light Status

10.1 Planning Commissioning and Performance Management

Record unallocated work on CareFirst. This to be managed by a combination of weekly, monthly and quarterly reports that direct performance activity for all client groups which enables differentiation between unallocated cases and those awaiting a service. (*See also CJ below)

Introduce CareFirst to residential and day units by April 2008 to allow for the

No gaps in the allocation of cases and a consistent level of provision across the authority

Children and Families Service Plan Adult Service Plan

Alex Taylor / Joanna Hynd

March 2008 Monthly reports to: C&F MT ACMT

Monthly reports regarding unallocated work are being submitted to Children & Families Management Team. Monthly reports for Adult Care are submitted to Joanna Hynd for dissemination to Area Managers. Reports now submitted weekly to Adult Services on Unallocated cases and SSAs which have taken longer than 56 days to complete. “Prioritisation of Need” paper agreed at DMT in

Green

Task Completed

SWIA Improvement Plan –Page 37 of 68

Key Driver

Action Required

(Input)

What we aim to

achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress

Traffic Light Status

March 08 and approved by the Council Executive in April /08. CareFirst policy developed and agreed at CareFirst Strategy Group on April 08. Disseminated to staff.

implementation and Care Management/Care Coordination framework which will assist in the management of this issue and assist in meeting the agreed monitoring and review standards.

*CJ Partnership Strategic Plan SP29.2

Jon Belton December 2008

Quarterly report to CJ Partnership Joint Committee

Draft allocation procedure document in progress (allocation is a daily task)

Green

10.2 Planning Commissioning and Performance Management

Report trends on unallocated work to Elected Members

Council priorities for service endorsed by members including acknowledgement and management of any unmet need

As above Dougie Dunlop/

Jim Robb

May 2008 Quarterly reports to SWMT, DMT and members in May – June 2008

Report prepared for DMT on 9 June, shows reduction in unallocated work. Ref Section 1.2 Next report due July to September

Green

SWIA Improvement Plan –Page 38 of 68

Recommendation 11

Service managers should ensure that all care plans including looked after and accommodated children and adults have clearly

targeted outcomes that are monitored and reviewed

Summary The service has made significant improvements in ensuring that all care plans have a clear outcome. Initiatives are in place build on this to further improve the outcome focus of interventions and to more explicitly link intended outcomes to individual services.

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

11.1 Process and practice

Agree and record targeted outcomes in care plans. Performance to be supported by training for key staff on outcome focused care planning. Provision of monitoring reports will be through Care Base system which will provide performance information for operational managers. Monitoring arrangements to be complemented by case file audit process undertaken in conjunction with QA Section. (*See also CJ below)

There is effective care planning in place for LAAC and adults

Children and Families Service Plan Adult Service Plan Area Service Plans

Alex Taylor

/Joanna Hynd

June 2008 June 2008 April 2008 March 2008

Monthly monitoring at Children’s Joint Services Management Group Area Adult Care Managers responsible for countersigning care plans/carers /service users Annual audit of sample of care plans

Care planning training undertaken May/June 2008 New “Outcome” section agreed for inclusion in new Care Assess document. (See section 5.4 for details). Expectation that Area Managers will complete monthly audit using SWIA audit tool by December 2008 First audit of care planning completed and was presented for discussion Children & Families Management Team in May.

Green

SWIA Improvement Plan –Page 39 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

March 2008

Further presentation to Team Leaders on 28

th

May 08. Action Plan in place. Schedule of audit now established.

This issue to be addressed within individual staff supervision and PDR process.

* CJ Partnership Strategic Plan, ABC CJ Service Plan plus performance framework

Jon Belton/ Kirsteen Green

June 2008 Annual report to CJ Partnership Joint Committee

Audits of Case files are well established processes within Criminal Justice. As noted in 5.4, Adult Care will implement an audit process similar to that found within Criminal Justice from November 2008.

Green

11.2 Planning Commissioning and performance management

All care plans are reviewed by responsible manager or Independent Reviewing Officer within stipulated timescales. This will include analysis of service user and carer involvement.

Any difficulties or delays in implementing care planning requirements are identified and appropriate remedial action taken

As above Mark Lines/

Alex Taylor/ Joanna Hynd

31 March 2008 Monthly monitoring at JSMG Quarterly report from Care Assess to Adult Care Management Team and DMT Annual audit of sample of care plans

Monitoring reports submitted to JSMG monthly from February.

Green

SWIA Improvement Plan –Page 40 of 68

Recommendation 12

The social work service should develop and implement a systematic and comprehensive approach to the assessment and management of risk, building on the work carried out in relation to child protection, adult protection and criminal justice

services

Summary

The Social Work Service is implementing this recommendation as part of a staged approach to improving assessment and care planning. Revised procedures and guidance are in place and a programme of staff training and development has been initiated. These activities will continue over the next 6 months.

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

12.1 Process and Practice

Establish a framework for the identification, assessment & management of risk. This will include: Generic Risk Assessment tool in place for adult client groups as part of the assessment process and managed via the local resource group process. (*See also CJ below)

• If required the generic risk assessment will be supplemented by a further specialist risk assessment

Staff undertaking risk assessments have access to a comprehensive suite of risk assessment tools

Children’s service plan Adult Service Plan

Mark Lines/ Allen Stevenson

March 2008 Risk assessment processes to be endorsed by SWMT and DMT April 2008

Phase 2 Assessment and Care planning training with partners. A paper was presented to DMT in September 2008 which includes eight further risk assessment events. Adult Protection Committee was informed on 22 June 2008. Committee has now met on three occasions with initial focus on:

• Confirming Governance arrangements

• Roles and remits of different agencies

• Implementing initial

Green

SWIA Improvement Plan –Page 41 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

training

• Agreeing Review Officers from Council and CHP.

• Finance

• Creation of training and performance sub-groups.

In addition, specialist risk assessment tools are established for Mental Health, Child Protection, Criminal Justice and Youth Justice.

* CJ Partnership Strategic Plan SP2.1

Jon Belton Jun 2009 Quarterly reports to CJ Partnership Joint Committee

Delays from Central Government with implementation of LSCMI but should still meet timescale

Green

12.2 Planning , Commissioning and Service Management

Establish audit processes to ensure compliance by December 2007.

Evidence that risk assessment processes are being consistently applied

Children’s service plan Adult Service plan Planning and Performance Service Plan

Mark Lines/ Allen Stevenson/

Janne Preston

March 2008 Quarterly Service performance information reports to SWMT. Corporate performance reports to DMT.

Audit processes established. Performance reports for January – March 2008 submitted to DMT in May 2008.

Green

Children’s Service Plan Adult Service Plan

Mark Lines / Ernie Brown/ Allen Stevenson

June 2008 Evaluation of training presented to Social Work Management Team

Additional Risk Assessment training events organised (8 events) : 29 & 30 January 2009 26 & 27 February 2009 26 & 27 March 2009 27 & 28 April 2009

Green 12.3 Process and Practice

Provide training for staff on risk assessment & management (*See also CJ below) Training for key Council and CHP staff will be part of the generic assessment/care management training noted in recommendation 5.

Staff can demonstrate competence in accurately assessing risk

*CJ Partnership Strategic Plan SP2.1

Jon Belton Jun 2009 Quarterly reports to CJ Partnership Joint Committee

Delays from Central Government with implementation of LSCMI and associated staff training but should still meet timescale. All CJ staff are trained in a suite of risk assessment of

Green

SWIA Improvement Plan –Page 42 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

offenders where appropriate. All staff have received appropriate Child Protection and personal Health and Safety training

SWIA Improvement Plan –Page 43 of 68

Recommendation 13

The social work service should produce a three year plan, to be updated annually, clearly setting out priorities, targets and resource implications for modernising social work services. The plan should demonstrate progress against social work

Scrutiny Review recommendations and include joint targets where these have been agreed

Summary

The service has put in place a 3 year plan and will be reviewing and updating it in June 2009.

Key driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

13.1 Planning Commissioning and Performance Management

Develop a service wide social work plan linked to service and unit plans which will include service aims, resource information and SMART Action Plans.

The Social Work service has an overarching plan which sets the direction for future development

Corporate plan Service plans

Dougie Dunlop

Jim Robb

April 2008 Plan will be agreed and reviewed annually by DMT & Members.

Plan completed and circulated to all staff. Will form part of ongoing scheduled programme of area briefings by Heads of Service.

Green

Task Completed

SWIA Improvement Plan –Page 44 of 68

Recommendation 14

A framework for operational and unit plans with clear targets and priorities should be agreed and implemented by the social work services to support decision making and target setting by service managers. Locality managers in the Argyll and Bute

CHP should be included in the development of joint plans.

Summary

This recommendation has been implemented. A suite of Service Plans have been in place since last summer; these will be reviewed and updated following the review of the Social Work Service Plan in June 2009.

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

14.1 Planning Commissioning and Performance Management

Develop a framework and format for operational plans which identifies clear targets and priorities in conjunction with strategic partners.

Clear linkages between all plans, Corporate, Departmental, Service and Joint Plans will be evident

Social Work Strategic Plan

Dougie Dunlop

Jim Robb CHP Manager

February 2008 DMT Health & Care Strategic Partnership Argyll & Bute’s Children

Framework agreed February 2008.

Green

Task Completed

14.2 Planning Commission and Performance Management

Produce operational and unit plans Local service plans will focus on: Developing integrated services in the community. Shifting the “balance of care” via investment in social and health

All operational units have in place a service plan which identifies local actions in line with strategic priorities

Service Plans Service Managers & CHP Locality Managers for all client groups oanna Hynd/

June 2008 Joint Implementation Group (Joint Future) & Argyll & Bute’s Children Social Work Management Team

Service Managers Adult Services met with 4

th tier

Managers to develop local versions of the Service Plan in their own Areas. Plans to be updated quarterly. Area Service Plans reviewed November 2008. Joint Management

Green

Task Completed By end of June

SWIA Improvement Plan –Page 45 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

community based services. Investment in community involvement.

Pat Trehan/ Josephine Bown

Development Day for Adult Services held on 29 August 2008 agreed to look at communication at existing joint meetings. Further development days will be held in the future with the next one scheduled for February/March 2009. Day focussed primarily on governance arrangements with agreement that present framework will be reviewed by 31

st March

2009.

Agreed Service Manager representation at JIG with Pat Trehan leading a re-launched Performance Management Group from February 2009. Joint event with “Nothing About You Without You” event with carers held 3 March 2009. Children and Families Service Plan completed June 2008.

Task Completed

SWIA Improvement Plan –Page 46 of 68

Recommendation 15

The social work service, along with its partners should increase and support the active involvement and participation of

people who use services and their representatives in strategic joint planning structures and arrangements

Summary The service is implementing a communication, consultation and public involvement strategy “Nothing About You, Without You”; this is improving service user parent and carer involvement and improving stakeholder consultation and involvement. The strategy will underpin continued improvements in stakeholder involvement in the year ahead.

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

15.1 Communication and Consultation

Produce a consultation & public involvement strategy which builds on links to service user groups and provider fora.

Service users will inform the development of services

Social Work Strategic Plan Service Plans Joint Service Plans

Jim Robb/ CHP Manager

June 2009

Plans agreed by SWMT & Joint Implementation Group

Public Involvement Plan agreed by JIG in June 2008 and is available on Council’s website. This will inform future consultation processes including representation by service users on key development fora.

Green

SWIA Improvement Plan –Page 47 of 68

Recommendation 16

In order to ensure that their proposals to develop a more integrated approach to planning and delivering services come to fruition, the partner agencies should work more closely together to develop a comprehensive and specific action plan. This

must include establishing clear funding and governance arrangements

Summary This recommendation has been implemented across a range of service redesigns and joint planning processes, improving joint approaches between Health and Social Work.

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

16.1 Planning, Commissioning and Performance Management

Review the template for strategic inter-agency plans for all client groups.

Template for the development of the plans will be agreed by key partners

Social work strategic plan Service plans Joint Service Plans

Dougie Dunlop Jim Robb Donald MacVicar

CHP Manager

April 2008

Framework for service and finances agreed by Health & Social Care Partnership and Argyll & Bute’s Children

Framework for Children’s Services completed and agreed at Argyll and Bute’s Children meeting on 6

th March 08.

Framework disseminated to staff March 2008.

Green

16.2 Planning, Commissioning and Performance Management

Produce Integrated Children’s Service Plan by June 2008 and a suite of interagency service plans for adult services, including:

Plans will capture all joint initiatives, funding and governance

Social work strategic plan Service plans Joint Service Plans

Dougie Dunlop

Jim Robb Donald MacVicar CHP Manager

March - September 2008

Plans and financial framework endorsed and monitored by Health and Social Care Partnership, Strategic Children’s Group and Argyll & Bute’s Children

Interim ICSP 2008/09 now complete. ICSP 2009/10 being developed. Joint Older Person’s Plan, Joint Substance Misuse, Plan and Joint Learning Disability Plan, All Completed. Option appraisal and consultation underway.

Green (for revised timescale of September)

SWIA Improvement Plan –Page 48 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

• Joint Older Person’s Plan

• Joint Substance Misuse

• Joint Learning Disability Plan

• Joint Rehabilitation Plan

• Joint Mental Health Plan

• Integrated Occupational Therapy Service Plan

March 2008 March 2008 March 2008 September 2008 September 2009 June 2009

A series of meetings being set up.

Consultation events ongoing in Mental Health. Occupational Therapy Integrated Plan was approved at Strategic Partnership on 19 December 2009.The management of the service will be delegated to the CHP on 1

st April

2009.

SWIA Improvement Plan –Page 49 of 68

Recommendation 17

The social work service should review its practice in relation to staff working regular weekly hours whilst being employed on

zero hours contracts

Summary This recommendation has been implemented; all staff previously working regular hours on zero hours contracts have moved, or are in the process of moving, to guaranteed hours contracts.

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress

Traffic Light Status

17.1 Management and Support of Staff

Implement the review of homecare after single status finalised (Feb 2008). Key elements of this will be:

• The development of a two tiered home care service focussing on personal and intensive personal care needs, to enable a review all conditions of service including zero hour contracts

• A community based service across health and social care to assist in “shifting the balance” of care towards community services.

Development of service that provides contracted hours for home care staff focussing on delivery of personal and complex home care tasks.

Home Care Review Implementation of Single Status (Job Evaluation) Adult Service Plan Joint Older Person’s Plan

Service Manager, Community Care (Resources) Anne Austin

Implement new salary scales and job descriptions- April 2008 Home Carers in post by November 2008

Quarterly ACMT DMT

Single Status implemented February 2008 Stages of Home Care Review Implementation are as follows: Meetings with Home Care staff took place in February 2008. Interim arrangements for rotas from implementation of Single Status are in place. Meeting took place on 29

th

April with unions and the following was agreed:

• Match in staff who are currently undertaking Intensive Home care tasks and then to advertise vacant posts internally.

SWIA Improvement Plan –Page 50 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress

Traffic Light Status

• Implement SVQ training programme

Ongoing

• Contracted hours for staff: 16 – 20 hour contracts are viable and only those in very rural and island areas would be contracted for less than 14 hours per week.

• Agreement in principle that the home care review be phased in and that out of hours cover will be considered separately.

At a further meeting on 4

th

June it was agreed by both Union and Management that rather than simply letter staff on the agreed way forward there would be significant benefit in presenting the agreement to staff in person. This would allow for a full presentation of the proposals and avoid any confusion with the outcome of the single status agreement. Agreed that localities would be visited and a joint Management / Union presentation would be provided to staff. 8 localities identified and the task was completed by 28

th

July allowing implementation during the Autumn. Staff have been recruited to the Personal and new Intensive Care posts and offered guaranteed hours within a new roster system

Red

SWIA Improvement Plan –Page 51 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress

Traffic Light Status

in all areas. However, two issues are delaying the implementation: 1. A minority of staff in

Helensburgh/Lomond and Bute/Cowal have taken out grievances in relation to the implementation of the new rosters. A meeting with the Unions has been organised for 18

th February 2009 to

address this matter. Outcome of meeting,

• Unions to confirm their acceptance of the proposed rotas.

• Grievances suspended and meetings with individual staff and their managers in the company of HR and union representation (if requested) to progress ASAP in order for solutions to be found).

It was agreed that a further meeting would be convened only if the two issues were not resolved. This will allow the implementation of the new rotas for Personal and Intensive Care to progress. Projected Timescale: MAKI: end of April/May 09 H&L: end of April/May 09

SWIA Improvement Plan –Page 52 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress

Traffic Light Status

OLI: end of April/May 09 B&C: once medication

training has been undertaken.

The CHP have provided training for Intensive Home Carers in all areas with the exception of Bute & Cowal. Training provided on specific tasks such as management of medication. Apparently, a number of Nurses have complained that they view this type of task as belonging to the CHP/Nursing and should not be completed by Social Care Workers. This is particularly disappointing given the tasks for Intensive Hone Carers were agreed with the CHP a number of years ago. An independent training organisation has been approached to cover the Bute & Cowal area, however, the likely timescale is June 2009 which will delay the implementation of both the Personal and Intensive rotas.

17.2 Management and Support of Staff

Present options on the future delivery of homecare services to members

Council endorsement of future direction of delivery of personal and complex home care tasks.

Adult Service Plan

Jim Robb July 2008 to DMT August 2008 to Council members

Project Board Council Executive

Consultation Strategy and Workplan agreed and implemented (March 2008) Service specifications being developed. Slippage in timescale following advice from Special Projects Team and decision by Project Board on 11

th April 2008.

Red

SWIA Improvement Plan –Page 53 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress

Traffic Light Status

The Project Team will recommend a revised timescale for the option appraisal to conclude at the Project Board meeting of 26 February 2009. The Project Team for Older People reported to the Project Board on 26

th

February 2009. The Project Board noted the available reports but agreed to defer making a decision. Two further tasks identified:

• Narrative to be provided explaining the methodology/assumptions made in the scoring process.

• Further consultation with the Community Care Fora seeking their views on the criteria and methodology used in the options appraisal exercise.

Agreed to reconvene with 6-8 weeks on completion of the tasks noted in order that a decision can be made.

SWIA Improvement Plan –Page 54 of 68

Recommendation 18

The social work service should ensure that team leaders have clear criteria about what work requires the professional skills of a qualified social worker and that which other staff can appropriately carry out. An audit process should be put in place to

ensure that these criteria are applied consistently

Summary This recommendation has been implemented with clear criteria in place. The implementation and impact of this will be monitored over the coming year.

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

18.1 Management and Support of Staff

Establish criteria for the allocation of work to para-professionals & unqualified staff in line with “Changing Lives” based on outcome of initial review. Individual case loads monitored through supervision and workload management.

Staff are allocated work of appropriate complexity within a standard set of criteria

Children and Families Service Plan Adult Service Plan Area Service Plans

Dougie Dunlop Jim Robb Allen Stevenson

May 2008 Ongoing

Criteria agreed by SWMT April 2008.

Report was agreed at DMT on 14

th April 08 in

relation to audit and allocation policy. Implemented May 2008.

Green

Task Completed

18.2 Management and Support of Staff

Audit undertaken of work allocated to para-professional and unqualified staff. Make any adjustments to allocated work as a result of the audit.

Staff in all areas of the authority have work allocated in line with established criteria

Children and Families Service Plan Adult Service Plan Area Service Plans

Alex Taylor, Joanna Hynd Allen Stevenson

September 2008 Initial audit by April 2008. Annual report to SWMT in September 2008

SWIA Inspection Audit Tool for case files was used in all Service Centres during April and May 2008. Report agreed by DMT on 14

th April 08 in relation to

audit and allocation policy and implemented thereafter.

Green

SWIA Improvement Plan –Page 55 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

July 2008

Audit completed and presented to DMT on 7

th

July 2008 and positive improvements recognised.

Task Completed

SWIA Improvement Plan –Page 56 of 68

Recommendation 19

The social work service should develop an over-arching strategy for workforce planning, including staff support and development. Training priorities should be aligned with service plans and clearly linked to supervision and appraisal

processes.

Summary The service has taken forward a number of initiatives to support workforce planning and staff development. These will continue through the coming year and be consolidated into a formal workforce plan.

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

19.1 Management and Support of Staff

Undertake the workforce planning activities within the Corporate Human Resource Strategy Implementation Plan HR Strategic Board consider Departmental structure proposals Complete filling of posts to create necessary staff capacity. Finalise vacancy analysis and skills audit. Produce workforce planning scheme.

A clear picture of the staffing profile and forecast manpower needs of the service as established through strategic and service planning.

HR Strategy HR Manager January 2008 February 2008 April 2008 September 2008 December 2008

Annually DMT Half yearly Training Board Report to Council Executive March – April 2008

Departmental Structure approved by HR Strategic Board in February 2008. Executive approved HR Strategy and Implementation Plan in April 2008. Community Services HR Manager post job evaluated April 2008 and to be advertised as part of corporate group of 3 posts in June 2008.

Green

19.2 Management and Support of

A clear link between supervision and PDR outputs and the Training

A well trained workforce equipped to

PDR and Supervision Guidance

Training Officer

July 2008

Quarterly report to SW Training Board

Revised departmental process for collating PDR Management information agreed in May

SWIA Improvement Plan –Page 57 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

Staff

Programme.

meet service demands.

Training Plan

Liz Perkins

31 December 2008

on Training Programme May 2008. Half yearly report to DMT on percentage PDR completions September 2008.

2008. Council wide approach led by Personnel will trigger the implementation and management of the PDR process for all Council staff. The training available to Social Work staff is being reviewed by the Social Work Training Board to ensure that generic training identified corporately is supplemented by more Social Work specific training thus encouraging greater “buy in” into the process from Social Work practitioners and managers.

19.3 Management and Support of Staff

Use Person centred plans to inform the need for flexibility

A service which can better meet individual need and promote independence

“Same As You” Learning Disability Plan Partnership in Practice

Allen Stevenson

June 2009 Fortnightly at DMT

These issues are being taken forward as part of the Learning Disability Strategy. Initial meeting was held in September 2008.

Green

19.4 Management and Support of Staff

Explore the use of more appropriate premises

“Same As You” Learning Disability Plan Partnership in Practice

Allen Stevenson

June 2009 These issues are being taken forward as part of the Learning Disability Strategy.

Green

19.5 Management and Support of Staff

Actively promote and support formal qualifications for staff. Meet SSSC requirements for qualified staff.

Better equipped and qualified workforce to provide person centred services

Allen Stevenson

June 2009 6 monthly reports by Joanna Hynd and Liz Perkins to the Training Board

38 Staff have successfully completed SVQ Training 4 Managers have received their Registered Managers Award 8 Staff currently undertaking relevant SVQ Training 1 undertaking Social Work Degree

Green

SWIA Improvement Plan –Page 58 of 68

Recommendation 20

The social work service should ensure that service plans are clearly linked to, and supported by, available resources and identified in detailed financial plans.

Summary The service has in place a suite of Service Plans which are linked to resources. These will be reviewed and updated following the review of the overarching Social Work Plan in June 2009.

Key driver Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

20.1 Planning, Commissioning and Performance Management

Service and Strategic planning established within recommendations 13 & 14 to include information regarding resources and budgets. This to build on initial training provided to Service Managers and Area managers November 2007.

Service and Strategic Plans informed and supported by clear financial and resource information.

All Service Plans.

Jim Robb Dougie Dunlop

Finance Manager

June 2008 DMT SWMT

3 year Social Work Plan agreed at DMT May 2008 and distributed to staff for implementation.

Green

SWIA Improvement Plan –Page 59 of 68

Recommendation 21

All policies concerned with the safety and well-being of staff should be reviewed and updated at three-yearly intervals as a minimum standard

Summary This recommendation has been fully implemented. The current policies will require reviewing before May 2011.

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

System

21.1 Management and support of staff

Review lone working and other staff safety policies 3 yearly with frontline staff involvement.

The safety of staff will be secured

Corporate and Departmental Health and Safety Plans

Ernie Brown April 2008 revised May 2008.

Report to DMT Quarterly Corporate Health and Safety reports to DMT & SMT.

The Corporate Lone Working and Personal Safety policies have been reviewed. Departmental policy was agreed by DMT in May 2008.

Green For revised timescale of May 2008.

SWIA Improvement Plan –Page 60 of 68

Recommendation 22

The Social work service needs to move more quickly to remove any unnecessary barriers to information sharing. This should

include affording all social work staff appropriate access to electronic case records

Summary All residential and day care units have access to electronic case records (CareFirst) and interagency work to improve information sharing is being taken forward, with partner agencies, through the Highland Data Sharing Partnership. Work in this area will continue over forthcoming years in line with the national programme.

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Comment Traffic Light

System

22.1 Process and Practice

Provide access to the My CareFirst Social Work assessment and case recording system for all staff in residential units and day centres.

Easy access to all case records and management information for appropriate staff

My CareFirst Implementation Plan.

Paul Cairns March, revised to May 2008

My CareFirst Board, DMT,

All Residential Day Units connected.

Green for revised timescale of May

Task Completed

22.2 Process and Practice

Develop an information sharing system with the NHS and the Police building on current data sharing partnership protocol.

Ease of electronic information sharing between key agencies in line with national initiative. Care Assess (Council) and Capito (NHS) will provide framework for

SW Strategic Plan

Highlands/ Argyll & Bute Data Sharing Partnership Jim Robb

31st March2009 Bi-monthly

Highland Data Sharing Partnership Group Bi Monthly Joint Strategic Partnership Group.

NHS Highland has agreed to A & B CHP undertaking an eSSA pilot, where Health staff with access CareFirst/CareAssess. A start date will be confirmed once the implementation plan for the pilot has been written and agreed with NHS Highland. Working Group reported to the Strategic Partnership on 19 December 2008 to confirm a governance framework for

Green

SWIA Improvement Plan –Page 61 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Comment Traffic Light

System

Single Shared Assessment by 31

st March

2009. Adaptors that link the two systems being developed by Scottish Government.

NHS staff using CareFirst/CareAssess has been agreed. A pilot implemented during January to 31

st March 2009 period

within a specific integrated team and thereafter, a phased implementation across all integrated care teams (Integrated Care teams, Substance Misuse, Learning Disability, Occupational Therapy) from 1

st April 2009.

SWIA Improvement Plan –Page 62 of 68

Recommendation 23

The social work service should move quickly to develop commissioning strategies across each sector

Summary Commissioning strategies have been developed for some services and are under development in others, all services have improved arrangements for the monitoring of contracts. The service’s approach to commissioning will be reviewed on publication of anticipated national guidance.

Key driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress

Traffic Light System

23.1 Planning, Commissioning and Performance Management

Commissioning strategies to be established within children’s and adult services

• Older People

• Substance Misuse

• Children Affected by Disability

• Learning Disability

• Rehabilitation Services

• Mental Health

Services are in place from a cross section of providers that reflect current and projected levels of need.

Social Work Strategic Plan Children and Families Service Plan Adult Service Plan Joint Service Plans

Dougie Dunlop Jim Robb

CHP Manager

March 2008 – September 2009 March 2008 March 2008 June 2008 September 2008 September 2008 March 2009

Report DMT; Health and Social Care Partnership Annual review

Older People’s Strategy being addressed through preparation of options appraisal of Council provided services. Completed March and agreed by Health and Care Strategic Partnership ( 23

rd

April 2008) Learning Disability and Mental Health will be taken forward as part of redesign strategy. CABD Commissioning Strategy to be presented to C&FMT October 2008.

Green

SWIA Improvement Plan –Page 63 of 68

Key driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress

Traffic Light System

23.2 Planning and Commissioning and Performance Management

Prepare tenders for Market Test for Older People’s Services.

Best Value through exploring commissioning arrangements

March 2009 Fortnightly at DMT

Council agreed to take forward option appraisal following successful expression of interest. Options appraisal for the future of the Council’s Care Homes will be presented to the Project Board/Special Committee during February 2009. Thereafter, new timescales will be confirmed for a similar options appraisal in relation to the future of day and home care services.

SWIA Improvement Plan –Page 64 of 68

Recommendation 24

Senior managers should improve their communication with staff at all levels in the organisation to ensure they sustain the current commitment to change.

Such strategy should actively secure staff commitment to the implementation of the vision for planning, delivery and continuous improvement of services across Argyll & Bute, particularly front-line staff

Summary This recommendation has been fully implemented.

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress

Traffic Light System

24.1 Communication and Consultation

Continue with formal cascade arrangements of team meetings throughout the service on a monthly basis.

Issues in respect of the service and the wider organisation and be discussed and information distributed

Corporate Plan Social Work Strategic Plan Children and Adult Service Plans Area Plans

Dougie Dunlop

Jim Robb

Ongoing from January 2008

Annual Review by DMT

Process in place Green

Task Completed

24.2 Communication and Consultation

Undertake regular visits by senior managers to front-line services building on previous schedule of visits. Evaluation of process to inform further development of engagement strategy.

Staff have opportunity to engage on a personal level with senior managers to discuss operational issues in respect of change and implementation of the vision

Social Work Strategic Plan

Dougie Dunlop

Jim Robb

Ongoing from January 2008

Annual Review by DMT

Programme in place for Heads of Service visiting offices to meet staff. Evaluation of arrangements for area visits were undertaken in December 2008

Green

SWIA Improvement Plan –Page 65 of 68

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress

Traffic Light System

24.3 Communication and Consultation

Continue to distribute regular newsletters and briefings on the implementation of the Scrutiny Review/SWIA Improvement Plan

Staff have the opportunity to be kept up to date with service developments

Social Work Strategic Plan

Sandra Greer

Ongoing from January 2008

Annual review by DMT

Monthly bulletins issued which report back on and progress being made on the redesign of Older People’s services, Learning Disability services and Mental Health.

Green

24.4 Communication and Consultation

Continue to produce the CSWO Newsletter of Social Work issues

Staff have the opportunity to hear of issues relating to social work as a profession

Social Work Strategic Plan

Dougie Dunlop

Ongoing from January 2008

Annual review by DMT

CSWO Newsletter circulated January 2009.

Green

SWIA Improvement Plan –Page 66 of 68

Scrutiny Review Action Plan Progress as follows Recommendation 1 Completed Recommendation 2 Subsumed into SWIA Recommendation 7 Recommendation 3 Subsumed into SWIA Recommendation 7 Recommendation 4 Subsumed into SWIA Recommendation 7 Recommendation 5 Completed Recommendation 6 Completed Recommendation 7 Incorporated in SWIA 19.3 Recommendation 8 Incorporated in SWIA 19.4 Recommendation 9 Subsumed into SWIA Recommendation 23 Recommendation 10 Completed Recommendation 11 Completed Recommendation 12 Subsumed into SWIA Recommendation 2 Recommendation 13 Subsumed into SWIA Recommendation 2 Recommendation 14 Incorporated into SWIA Recommendation 2 Recommendation 15 Incorporated into SWIA Recommendation 23 Recommendation 16 Completed Recommendation 17 Completed Recommendation 19 Incorporated into SWIA Recommendation 18(Scrutiny Review) Recommendation 20 Completed Recommendation 21 Completed

SWIA Improvement Plan –Page 67 of 68

Recommendation 18

The Council should undertake a process mapping exercise of all administrative functions carried out within Social Work

Summary

Best value review of administrative functions has been completed and the recommendations implemented.

Key Driver

Action Required (Input)

What we aim to achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

Management and support of staff

Best Value review to be completed

Effective and appropriate admin support

Social Work Plan

Douglas Hendry/ Janne Preston

March 2008

Fortnightly at DMT

Review and completed and report agreed 21 January DMT. Implementation underway May 2008.

Green

SWIA Improvement Plan –Page 68 of 68

Recommendation 22

Community Services should provide a 6 monthly report to members on the progress and implementing this plan

Summary This recommendation has been implemented.

Key Driver

Action Required (Input)

What we aim to

achieve

Related Plans

Lead and Resources needed

Timescale Monitoring

Arrangements Progress Traffic Light

Status

Communication and Consultation

6 monthly report to be prepared taking account of progress made

Inform elected members of progress with the action plan

Scrutiny Review of Social Work

Douglas Hendry

October 2008

Council Executive meetings

Progress being monitored to inform report

Green