formatting letters, memos, and e-mails chapter 9 francisco hernandez & emanuel morales
TRANSCRIPT
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Formatting letters, memos, and e-mails chapter 9
Francisco Hernandez & Emanuel Morales
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Modified-block-style letter : it places the date, complimentary close, etc...
Date: consists of the month, day, and year.
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Inside address: Is the name, title, and address of the recipient
Salutation: Is the greeting of a letter and always begins with Dear.
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Mixed punctuation: A style in which a colon is placed after the salutation and a comma after the complimentary close.
Open punctuation: A style where there is no punctuation after the salutation or complimentary close
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Body: the message of the letter.
Complimentary close: The sign-off for the letter.
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Signature: The writer’s name
Signature block: The writer’s title
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Reference initial: indicates who keyed the letter
Enclosure notation:
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Copy notation:
Postscript: A remark at the end of a letter, after the signature and introduced by the “P.S.”
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Chapter 9 1b Pgs 205-213
Jace Lair, Jordan Brown
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Formatting MemosMemos are hardcopies used for intra-office communication
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Memo PartsA memo contains certain elements like from line, date line, subject line, and the body
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Special NotationsNotations at the bottom of the memo are used to indicate specific things to the reader.
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Formating EmailE-mail is a message that is created, sent, and received digitally (electronically). E-mail is formatted similarly to a printed memo.
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Salutation
Salutations is addressing people
by their first names, e mail or customer.
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Message
Netiquette is a set of guidelines for appropriate behavior on the internet.
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Complimentary close and Signature
When you finish an e-mail or letter, make sure you close it with a signature or your contact information for the convenience of the reader.
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AttachmentsAttachments are
usually a picture or video you send with your email. Always make sure that it is safe to send so that your not sending your boss a virus.
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Email Replies
This feature allows you to control who receives your reply.
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Useful Email Features
● Address book
● Send Options…
● reply options
● forward
● folders
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Business EthicsEven though it may be tempting to get caught up in all the hype remember to keep all your information honest.