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Forging Strong Partnerships Between Continuums of Care and Workforce Boards: Systems Collaboration to Help Homeless Jobseekers
1
#CoCWIBinar
February 9, 2017 1:00 to 2:30 pm CT
#CoCWIBinar
2
This webinar will begin in 15 minutes.
For audio via telephone: Toll: +1 (415) 655-0052
Access Code: 286-590-549
Audio PIN: Shown after joining the webinar
#CoCWIBinar
3
This webinar will begin in 10 minutes.
For audio via telephone: Toll: +1 (415) 655-0052
Access Code: 286-590-549
Audio PIN: Shown after joining the webinar
#CoCWIBinar
4
This webinar will begin in 5 minutes.
For audio via telephone: Toll: +1 (415) 655-0052
Access Code: 286-590-549
Audio PIN: Shown after joining the webinar
#CoCWIBinar
5
This webinar will begin in 5 minutes.
For audio via telephone: Toll: +1 (415) 655-0052
Access Code: 286-590-549
Audio PIN: Shown after joining the webinar
#CoCWIBinar
Forging Strong Partnerships Between Continuums of Care and Workforce Boards: Systems Collaboration to Help Homeless Jobseekers
6
#CoCWIBinar
February 9, 2017 1:00 to 2:30 pm CT
#CoCWIBinar
Housekeeping
• Use the Questions/Chat box to
send a question.
• Q & A session @ the end of the
webinar.
• Video & slides will be made
available on our website.
• Tweet with us! #CoCWIBinar
#CoCWIBinar
National Initiatives on Poverty & Economic Opportunity
We are dedicated to
ending chronic
unemployment and
poverty.
Our National Center on Employment & Homelessness
works to ensure that employment in quality jobs is a key
element in preventing and ending homelessness.
@CarlNCEH
Today’s Speakers
Gary Grier Project Manager Coalition for the Homeless of Houston/Harris County
Tom Stubberud Senior Program Manager CSH (Corporation for Supportive Housing)
#CoCWIBinar
Omar Fortune Senior Workforce Planner Workforce Solutions/Gulf Coast Workforce Board
Session Objectives
By the end of this session participants will gain greater understanding of how to: • Leverage WIOA legislation to encourage workforce boards to engage in homeless services
• Clarify practical steps a CoC or homeless service provider can take to collaborate successfully with local Workforce Investment Boards (WIBs)
• Train workforce providers to meet the needs of
homeless jobseekers
The Gulf Coast Workforce Board and its operating affiliate Workforce Solutions are the public workforce system in the 13-county greater Houston region. Workforce Solutions helps employers meet their human resource needs and individuals build careers.
Who We Are
For Employers
• Help filling open jobs
• Labor market data, including general economic data, wage and salary data, and employment projections
• Talent pipeline development
• Assistance in training new and current workers
• Seminars and advice on HR issues
For People
• Help finding a job, keeping a job, or getting a better job
• Job search assistance and placement, including referrals to open jobs
• Seminars on job search, career planning, and careers
• Career information, education and counseling
• Help for young people to choose a career, get a summer job, enter the workforce
• Financial aid (for eligible individuals) including
– Scholarships for education, training or skill upgrading
– Job search support
– Support services to help keep a job
• Adult education and literacy instruction
For People
Where We Are
• Workforce Solutions has 24 local careers offices throughout the region, four information centers, and five special project locations.
• Our Employer Service office, centrally located in Houston, works with employers throughout the 13 counties.
• We’re on the web at www.wrksolutions.com and available by phone at 1-888-469-5627.
High-Skill, High-Growth Jobs
Services
Adult Education & Literacy
Services
Job Search Resources
Services
When I Grow Up P - 12 Career Lessons, Activities and Materials
Services
Child Care Financial
Aid
Services
Other Resources Services
WIOA Targets funds to helping those with barriers to economic success
• Priority of service strengthened
– Public assistance recipients; Individuals who are low-income and/or have barriers to employment
• Interim progress measure (“Skill Gains”) rewards programs helping hardest-to-serve
• Adult education focused on learners with lowest skill levels
ADVANTAGES OF A SYSTEMS APPROACH
Client centered
Proven track record in our CoC
We get to get GREAT together!
Identify and Solve System Barriers
Collective work + Bigger Risk = Huge Outcomes
Shifting from Agency Centered Housing to Systems & Client Centered Housing
Shifting the Focus
Program centered
System & Client
A New System of Accountability
Planning and Implementation Bodies
The Continuum of Care/The Way Home Steering Committee (Primary Decision Making Body)
• Director of Workforce Board added to CoC Steering Committee Governance System
• Shared vision in Employment Summit with collaboration across agencies and systems
Design
• Leadership team
• Implementation team
• Project Management Implementation
• System Navigators
• Culture shift training Training
Supported by: • HMIS • PM Team • CoC Lead Agency
Massive Project
Management
RRH
Expansion Youth/Young Adult
PSH Pipeline
PSH Service Model
Downtown System
Redesign
Coordinated Access
Barrier
Buster
Fund
Performance
HMIS
CoC Coordinatio
n
Media/PR
Change Manage-
ment
Income
Simultaneous System Transformation Simultaneous System Transformation
HC Jail
Call In Center
Hospital
Simultaneous System Transformation Coordinated Access to Housing and Income
Outreach Teams
Targeted Hubs VA
Housing and Income
Assessment
Housing and Income Program
Matching
Housing and Income Program Referral
Housing and Income
Navigation
Simultaneous System Transformation Design Phase I
Coordinated Access to Housing and Income
Workforce Solutions
Supported Employment
SOAR & T2W
PSH RRH Income Now
• Homeless Providers • SEARCH • HACS
• Case Managers - 3
• VA • Goodwill
• Supported Employment Specialists- ????
• Workforce Solutions
• Homeless Providers
• Navigators- 3 • EC’s-18 • WE Job Coach- 1
Simultaneous System Transformation Income Now Workgroups
Income Now
Leadership Team
•Central Houston, Inc. •HGAC/WIB/Workforce Solutions
•City of Houston Mayor’s Office
•Coalition for the Homeless •SEARCH
•Career and Recovery Resources •Houston Area Community Services
•SER Jobs for Progress
•CSH
Income Now
Implementation Team
•Coalition for the Homeless •HGAC/WIB/Workforce Solutions
•SEARCH
•Career and Recovery Resources •Houston Area Community Services
•SER Jobs for Progress •Covenant House
•The Salvation Army
•Star of Hope •CSH
Income Now Design Team
• This workgroup is called upon when system design is necessary. Depending on the design necessary, participating agencies can include; income service providers, homeless service providers, social security, DARS, employers and other appropriate agencies.
Simultaneous System Transformation Progress Updates-Coordinated Access
Assessment
Matching
Referral
RRH=Public Workforce System + PSH=Supported Employment or SOAR
Public Workforce System =to a hub Location Supported Employment=Nothing SOAR= Ramping up
Income assessment is built into HMIS and incorporated into the housing assessment
Simultaneous System Transformation Progress Update-Public Workforce System
Analysis-Gaps/Resources
Capacity Building and
Design Implementation
• Access challenges
• Capacity challenges
• Culture Shift
• Embed homeless provider and workforce staff at CA hubs
• Invest in OJT/WE • Training
• Texas Workforce Commission
• Heartland Alliance-Connections Project
Public Workforce System - Goals
1. Implement strategies that assist individuals experiencing
homelessness to secure income as quickly as possible
2. Build Public Workforce System capacity to adequately assist
individuals experiencing homeless to secure employment as quickly
as possible and maintain employment for as long as possible.
3. Drive community-wide understanding of the importance of the
relationship between housing and income for those exiting
homelessness (community-wide culture shift)
Public Workforce System - Activities
1.WFS Employment Navigators
2.Income Now Employment Counselors + Support
Services
3.Motivational Interviewing Training and Coaching
4.OJT/WE- Subsidy (Workforce Solutions)
5.Culture Shift Training
Co-Location and Shared Training
1. Co-location in shelter system and Workforce Career Offices
2. Ten part community training series to create competency among
systems
3. Drive community-wide understanding of the importance of the
relationship between housing and income for those exiting
homelessness (community-wide culture shift)
Workforce Solutions E-Learning
Progress Update – Collaborative Hiring Events
• Periodic hiring events dedicated to Income Now
• Collaboration across seven agencies
• Job Seeker preparation
• Occupational goal incentives
• Employer recruitment and job development
“The Income Now Job Fair in April was a great experience for me. I particularly liked the interview practice and the resume assistance we had right before our encounter with the employers. I also really enjoy our clothing by career gear thanks to you at Income Now and last but not least our gift cards.” Moises
Staffing the New System
WFS Satellite Offices (WFS/Provider Staff)
• Employment Counselors
• Duties: • Eligibility Assessments
• Enrollments
• Documentation Collection
• Resumes
• Getting “Right Now” Jobs
• Conducting Group Activities
• Administering Supportive Services
• Instilling “Income Now” Culture
• Facilitating Transfers to Main WFS Offices
High Demand WFS Offices (Provider Staff)
• Employment Counselors
• Duties:
• Eligibility Assessments
• Enrollments
• Documentation Collection
• Resumes
• Getting “Right Now” Jobs
• Administering Supportive Services
• Instilling “Income Now” Culture
• Supporting WFS Staff to Serve Homeless
WFS Cultural Competency
• System Navigators
• Duties: • Provide Cultural Comp.
Training to WFS staff
• Facilitate Networking Opp. Between the 2 Systems
• Manage referrals to CA for Housing and from Satellite Offices to WFS Offices
• Communication Oversight
• Provide Event Calendars and Updates to Access Hubs
• Employer Relationship Development
Simultaneous System Transformation Public Workforce System - Locations
Social Impact Research Center @Heartland Alliance
• Design survey • Administer survey • Analyze data
Social Impact Research Center
@ Heartland Alliance • Administer survey
after trainings and quarterly
• Analyze data • Determine impact of
training on beliefs
Coalition for the Homeless • 10 Employment focused
sessions through 2016 • Targeting 84 provider staff
throughout the homeless provider and workforce communities
Progress Update-Income Now Culture Shift
Baseline Assessment
Train
Re-Assess
Questions…?
#CoCWIBinar
Next Steps
The webinar recording &
slides will be available on our
website, and we’ll also email
them to you.
Via email, we’ll try to answer
any questions we didn’t have
time to address today.
#CoCWIBinar
Speaker Contacts
Gary Grier Project Manager Coalition for the Homeless Houston/Harris County [email protected]
Tom Stubberud Senior Program Manager CSH (Corporation for Supportive Housing) [email protected]
#CoCWIBinar
Omar Fortune Senior Workforce Planner Workforce Solutions – Gulf Coast Workforce Board [email protected]
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