forandringsledelse i projekter - microsoft · forandringsledelse i projekter 15th june 2016. key...
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Caroline Mørck Jensen
Head of Change Management Office,
RSA Scandinavia (Trygg-Hansa & Codan)
Forandringsledelse i projekter
15th June 2016
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Key Take Aways
• Tag en change manager med i dit projekt
– Det betaler sig
• Praktiske eksempler fra projekt i Codan/Trygg-hansa
– Brug ideerne i dit næste projekt
1
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33
Why is Change Management important?
• The natural reaction to
change is resistance
• Minimize decrease in
productivity
• Maximize quality and
benefit realization
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© Prosci. From Prosci’s 2009 Best Practices in Change Management benchmarking report
Correlation of change management effectiveness
to meeting project objectives
16%
51%
80%
95%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Poor
(n=111)
Fair
(n=259)
Good
(n=313)
Excellent
(n=65)
Overall effectiveness of change management program
Perc
ent
of
respondets
that
me
t
or
exceeded p
roje
ct
obje
ctives
Source: Prosci® Benchmarking Report, Best Practices in Change Management – 2015 edition
WHY IS CHANGE
MANAGEMENT IN PROJECTS IMPORTANT?
Correlation of change management effectiveness to meeting project objectives
Overall effectiveness of Change Management
% o
f p
roje
cts
mee
tin
g o
r ex
ceed
ing
pro
ject
ob
ject
ives
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55
Case Company
• RSA is one of the world's leading general insurance groups
• Active in over 140 countries.
• RSA Scandi employs approx. 3.500 employees
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Case Project
Lotus Notes
SametimeLocal
Ways of WorkingLocal
Yammer
Intranet, Team Rooms, Simple apps
GoodbyeOld IT systems and inefficient processes.
Welcome21st century technology and better ways of working
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7
It’s not just about having the technology; it’s
what we do with it that counts.
CHALLENGES
STRUCTURE
DELIVERABLES
LEARNINGS
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8
It’s not just about having the technology; it’s
what we do with it that counts.
CHALLENGES
STRUCTURE
DELIVERABLES
LEARNINGS
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ROI - 100% dependent on people adoptionB
enef
its
cap
ture
d
50%
100%
50% 100%
0%
0%
People adoption and usage
ROI
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1010
“valley of despair”
Tid
Pro
du
ktiv
itet
Planlægning Implementering Fastholdelse
Drop in Productivity in Similar Implementations
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11
It’s not just about having the technology; it’s
what we do with it that counts.
CHALLENGES
STRUCTURE
DELIVERABLES
LEARNINGS
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Steering Committee
People Mandate in the Programme Structure
Change Management
Lead*
Programme
Manager*
Technical
Lead
*Part of Steering Committee
PDO
Change Management
Training
Better Ways of
Working
Business Analysis
Test Management
Service Integration
Lotus Notes SME
SharePoint SME
Application SME/IS
Project Technical SME
Design Authority
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13
It’s not just about having the technology; it’s
what we do with it that counts.
CHALLENGES
STRUCTURE
DELIVERABLES
LEARNINGS
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Biggest Challenges
Lack of sponsorship and commitment from senior management
Loosing sight of the rational for the investment – better ways of working
Negative track record on this kind of technology implementation
A radical personal change for ALL employees
Learning mindset vs. learning expectations
Change fatigue organisation
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Key Deliverables
Change
ManagementTraining
Better Ways of
Working
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Define
value adding activities
Define
Better Ways of Working
Adjust
technical solutions
METHOD:
1 2 3
Collaboration
Guidelines
Knowledge
Management
Business
Documents Policy
Intranet
Policy
Leader
Communication
Competencies
1 2 3 4 5
OUTCOME:
BWOW – setting targets
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1717
Initiation Implementation Reinforcement
1. Preparing for change
Impact assessments
Sponsor model
Change strategy
2. Managing change
Communications
Sponsor roadmap
Resistance Management
Training
3. Reinforcing change
Review change effectiveness
Develop corrective action
plans
After action reviews
Change Management Process
Formal
project end
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Our Learning Mindset
• 200 Trailblazers
• Given extra time, training and updates
• Lead the way
• Be on hand to answer questions, give advice
and challenge the way we work
• Run sessions ‘genious bars’ covering the
basics as well as top tips and tricks
TRAILBLAZERThe evangelists of our better ways of working
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20
It’s not just about having the technology; it’s
what we do with it that counts.
CHALLENGES
STRUCTURE
DELIVERABLES
LEARNINGS
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“valley of despair”
Tid
Pro
du
ktiv
itet
Planlægning Implementering Fastholdelse
We did decrease the drop in productivity by applying
change management
Tidligere lignende teknologi
implementeringer
we are yet to reap the full benefits of the new technology
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Project Manager Advice
• Give the mandate
• Ensure that your project team understand
that Change Management is need to have
and not nice to have
• Integrate Change Management information
actively
Rasmus Mahler
Project Manager on TBU
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Technical Lead Advice
• Take the time to listen to the change
manager – even when you are
pressured on time
• Technical readiness isn’t enough
• Let your Change Manager control
communicationJohn Taggaard
Technical Lead on TBU
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Project team day
1. Challenge 1: Building Technical and Change Management Project Plan and
challenges in Flexi-Trax
2. Challenge 2: Build Technical Plan and Change Management plan and them together
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Change Manager Advice
• Take the mandate — step up!! – maybe even
before the PM give it to you.
• Show and prove the value
• Transparency — Make it easy to see the effect
of Change Management
Caroline Mørck Jensen
Change Manager on TBU
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Key Take Aways
• Indtænk change management i dit projekt
• - det betaler sig
• Praktiske eksempler fra projekt i Codan/Trygg-hansa
– Håber I kan bruge nogle af ideerne i jeres næste projekt
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2