Food & Beverage

GREETING AND ESCORTING THE GUEST SEQUENCE OF SERVICE - A LA CARTE

JAZ Food & Beverage

GREETING & ESCORTING THE GUEST SEQUENCE OF SERVICE - A LA CARTE

At the end of this session we will learn;

How to greet and escort the guest as per standard

JAZ Food & Beverage

Guide The concept is to achieve one same way to greet our guest and escort them to their table on the arrival to make them feel welcomed

GREETING & ESCORTING THE GUEST SEQUENCE OF SERVICE - A LA CARTE

JAZ Food & Beverage

Interest / Benefits •Anyone feels very comfortable when greeted in a good way

•By doing that properly you will impress your guests

•Gain guest satisfaction

GREETING & ESCORTING THE GUEST SEQUENCE OF SERVICE - A LA CARTE

Steps

1. Find out in advance the name of the guest who has made a reservation in your outlet.

Why we want to find out the name of our guest?

We want to call the guest by their name on their arrival.

Show the guest we were aware of their booking.

Make feel the guest they are important to us.

GREETING & ESCORTING THE GUEST SEQUENCE OF SERVICE - A LA CARTE

Steps

2. Welcome the guest maintaining eye contact.

How are we going to do that?

By using formal sentences like “Good morning Mrs., Sr., welcome to the Restaurant; are you joining us for lunch/dinner?”

Maintaining a short distance from guest and making sure there is no obstacles between both of you

Using a clear tone of voice

Very good afternoon Mrs., Sir., welcome to the Restaurant;

are you joining us for lunch/dinner?”

GREETING & ESCORTING THE GUEST SEQUENCE OF SERVICE - A LA CARTE

Steps

3. Request their reservation name.

How could we do that? Keeping eye contact and saying “May we have your reservation name, please?”

Using a clear tone of voice

May we have your reservation name,

please?

GREETING & ESCORTING THE GUEST SEQUENCE OF SERVICE - A LA CARTE

Steps

4. We will take as many Food Menus as guest we have and one wine list

Why should we take the menus at this point?

We want to save some time for us and for the guest

GREETING & ESCORTING THE GUEST SEQUENCE OF SERVICE - A LA CARTE

Steps

5. We will walk or escort our guest to their table.

What we want to achieve by doing that?

How are we going to do it?

What shall we say while escorting the guest to the table?

We want our guest feels welcome, comfortable and important.

Walking side by side (slightly in front of them) showing the way with the Open Palm

Maintain an adequate walking speed

We could do that while saying “Mrs. Smith / Mr. Smith, this way please”

Mrs. Smith / Mr. Smith, this way please

GREETING & ESCORTING THE GUEST SEQUENCE OF SERVICE - A LA CARTE

Steps

6. Once we reach the table we will pull the chair slightly away from the table

• Why do we want to do that?• What do we achieve with it?

• What shall we say while opening the chair?

• To invite the guest to have a seat

• To make sure our guest will feel well taken care of

• The most polite and easy way would be “allow me please”

Allow me please

GREETING & ESCORTING THE GUEST SEQUENCE OF SERVICE - A LA CARTE