Establishments primarily engaged in preparing meals, snacks and beverages, to customer order, for immediate consumption on and off the premises

Food & Beverage

Service Industry

What is the main aim of F&B Service Industry?

To achieve the customer satisfaction

The needs that customers might be seeking to satisfy are,

Physiological

Economic

Social

Psychological

Convinience

Broadly we can categories the service methods in five types,

Table Service

Assisted Service

Self Service

Single point service

Specialized or In Situ service

1.Table ServiceTypes of Table service,

• English Service(Host Service)• French service• American/Plate Service• Guerdon Service• Snack Bar Service

2. Assisted Service

3. Self Service

4. Single point service

5.Specialised Service

Classification of catering establishments

Catering establishments

Commercial

Restricted Market

General Market

Non Commercial

Restricted Market

• Transport catering• Clubs• Industrial private welfare

• Hotels• Restaurants• Pubs and wine bars• Take away• Fast food

• Institutional catering• Schools• Universities• Hospitals• Prisons• Industrial (own catering)

Commercial establishments• Those operations in which profitability is the primary

concern• These establishments exists in both public and private

sector• Such type of companies, Catering may be the main

activity • Some organizations take catering as a secondary

activity

Commercial catering for a General Market

Hotel

Restaurants/ Snack Bars

Fast food and Take-aways

Bar

Commercial catering for a Restricted Market

Transport Catering

Road Rail Air Ship

Clubs

Function Catering

Non- Commercial Catering Establishments

Those operations in which the profitability of the catering facility is not the outlets primary concern

Operations are either completely or partially subsidized by parent body

Such establishments primary obligation is wellbeing and care of their customers or employees/students

Institutional Catering

Employee Catering

Thank You