follow the lights...hotel, remainder of the day at leisure. meals included: breakfast overnight at...

Bentours has put together a special 14-day departure to enable you to see the spectacular Northern Lights for yourself. Departing from Helsinki in February 2015, our action-packed itinerary will take you deep into the heart of Finnish Lapland. Here you can gaze up at the shimmering light show from your bed in a glass igloo, delve into the rich culture of the region’s Sami people and explore pristine Arctic landscapes aboard a snowmobile or husky sled. Your winter adventure continues with a 6-day cruise through Norway’s majestic fjords, visiting remote islands and coastal communities not normally accessible by other means.

While there are never any guarantees of seeing the Northern Lights, Bentours’ carefully planned itinerary and knowledgeable tour escorts will give you the best possible chance of witnessing this magical phenomenon.

Highlights of this outstanding tour include:

• A night in the unique Kakslauttanen Igloo Village, where you can lie in bed and gaze at the stars (and if you’re lucky, the Northern Lights)• Discovering the Sami culture and remarkable Arctic wildlife of Finnish Lapland• A visit to Rovaniemi – the home of Santa Claus and one of Finland’s best skiing areas• A traditional husky dog safari through the icy wilderness• Dining in magical surroundings at the Bear’s Den• A relaxing cruise along the coast of Norway – by far the best way to experience the country’s stunning fjords and historic coastal towns• An evening safari by Reindeer into the quiet night forest • Tour of the Snowhotel in Kirkenes• The services of a qualified Bentours’ representative throughout the journey

Spaces on this extraordinary voyage are strictly limited. Call Bentours to reserve your spot today!

BENTOURS

Friday 06 February 2015 Arrive HelsinkiArrive into Helsinki and make your own way to the hotel today. Tonight there is an opportunity to meet with your tour guide and fellow guests and hear about the exciting tour over a welcome drink.

Meals Included: Welcome drink (1 glass of house wine or beer per person)

Overnight at Sokos Hotel Vaakuna or similar Room Category: Standard Room

Saturday 07 February 2015 Helsinki - RovaniemiThis morning we stroll across the road to the railway station to catch a train to Rovaniemi, capital of Finnish Lapland and the home of Santa Claus. Upon arrival you will be transferred to the hotel, remainder of the day at leisure.

Meals Included: Breakfast

Overnight at Rantasipi Pohjanhovi Hotel or similar Room Category: Standard Room

Sunday 08 February 2015 RovaniemiThis morning is at leisure to relax or explore the small city of Rovaniemi. There is time to take an optional excursion.

Optional excursions available at an additional charge: • Rovaniemi - Snowmobile Safari to Reindeer Farm (10am - 1pm)

• Rovaniemi - Fishing Experience by Snowmobile (9am - 1pm) • Solo Driving Supplement available on above snowmobile excursions

This afternoon enjoy an enchanting visit to Santa’s Village located on the Arctic Circle where you have free time to experience this unique attraction, including the possibility of a quick visit to Santa Claus himself.

Later drive to the Bear’s Den for our dinner – this was the secret place where statesmen met to carry out their negotiations during the Cold War. Enjoy a welcome drink (hot berry juice), before dinner is served at the Bear’s Den, in magical surroundings. Transfer back to the hotel.

Meals Included: Breakfast, Dinner

Overnight at Rantasipi Pohjanhovi Hotel or similar Room Category: Standard Room

Monday 09 February 2015 Rovaniemi – KakslauttanenMid-morning depart from Rovaniemi for the drive to Kakslauttanen Arctic Resort. On arrival check in to your igloo. Remainder of the day is at leisure. Spend the night in a specially heated glass igloo, admiring the night sky (and the Northern Lights, if you’re lucky) from the comfort of your bed.


Overnight at Kakslauttanen Arctic Resort or similar Room Category: Glass Igloo

Tuesday 10 February 2015 Kakslauttanen – SaariselkaThis morning experience an exhilarating 2 1/2hr husky dog safari. You will be given a lesson in basic sled driving before the dogs lead you through breath-taking Arctic scenery. There is time to warm up with a light lunch around the campfire at a traditional wooden tepee. After the Husky safari, you will be transferred to the nearby village of Saariselka for check in at your hotel. The remainder of the day is at leisure.

Optional excursion available at an additional charge: (based on min. 2 people sharing): • Aurora Borealis Walk on Snowshoes (7pm - 9pm)

Meals Included: Breakfast, Light Lunch, Dinner

Overnight at Santa’s Hotel Tunturi or similar Room Category: Superior Room (Geilas Building)

Wednesday 11 February 2015 SaariselkaFull day at leisure to explore Saariselka on your own.

Optional excursions available at an additional charge: (based on min. 2 people sharing): • Saariselka - White Silence on Snowshoes (10am - 12pm) • Saariselka – Snowmobile Safari to the Wilderness (2pm - 4pm) • Solo Driving Supplement available on above snowmobile excursion

This evening enjoy an Aurora Safari by Reindeer. Sitting in sleighs pulled by the reindeer, we make our way into the quiet night forest. With some luck we might see the Northern Lights dancing in the sky above us! To keep ourselves warm we will enjoy a cup of traditional Finnish coffee by the campfire.


Overnight at Santa’s Hotel Tunturi or similar| Room Category: Superior Room (Geilas Building)

Follow the LightsSpecial Group Departure 06 – 19 February 2015 | 14 days/13 nights

Northern Lights, Norway

Tempo Holidays Pty Ltd trading as Bentours International ABN 51007331213, VIC License 31341

www.bentours.com.au

Thursday 12 February 2015 Saariselka – Inari - KirkenesThis morning we depart from Saariskelka and travel north, deeper into Lapland to Inari where we pause to visit the SIIDA Sami Museum. After a short stop continue across the border into Norway before reaching Kirkenes where we will spend the night.


Overnight at Thon Hotel Kirkenes or similar Room Category: Standard Room

Friday 13 February 2015 Kirkenes – Coastal Voyage (DAY 1 of NORWEGIAN COASTAL VOYAGE)This morning we have a sightseeing tour of the Kirkenes Snowhotel, and take a look at the suites and beautiful snow paintings designed by local and international artists. Visit the souvenir shop dedicated to native craft. Transfer to Kirkenes pier to board M/S Kong Harald (please note no porterage service is available at Kirkenes pier). The ship departs Kirkenes and heads for Vardø this afternoon.

Meals Included: Breakfast, Lunch, Dinner

Overnight at Hurtigruten Coastal Voyage Room Category: N Twin Outside Cabin

Saturday 14 February 2015 Hammerfest - Tromso (DAY 2 of NORWEGIAN COASTAL VOYAGE)Stop in Mehamn before we continue on to Hammerfest and enjoy an optional tour of this northernmost town in the world. Continue on to Tromsø, and experience an optional midnight concert at the Arctic Cathedral.

Optional excursions available at an additional charge: • 8B – The Northern Most Town In the World (Hammerfest) • 8C – Midnight Concert At The Arctic Cathedral (Tromso)



Sunday 15 February 2015 Vesteralen – Lofoten Islands (DAY 3 of NORWEGIAN COASTAL VOYAGE)Today’s sailing takes us past sheltered bays and glorious mountains wrapped in the cloak of a polar winter. Stop in Stokmarknes and enjoy an optional tour of Vesterålen before continuing

through the Raftsund, the picturesque narrow channel that divides the Vesterålen and Lofoten Islands. As a tribute to Lofoten’s proud fishing heritage, our chef will show you how to fillet the catch of the day on deck.

Optional excursion available at an additional charge: • 9A – A Taste Of Vesteralen (Harstad)



Monday 16 February 2015 Arctic Circle – Seven Sisters (DAY 4 of NORWEGIAN COASTAL VOYAGE)With its myriad islets and steep granite walls, the Helgeland coast provides some of our voyage’s most spectacular scenery. Cross the Arctic Circle and sail past the famed peaks of the Seven Sisters as well as the towns of Sandnessjøen, Brønnøysund and Rørvik.



Kakslauttanen Hotel & Igloo Village Little beacon, Vesteralen

Bergen , Norway

INCLUSIONS• 8 nights hotel accommodation in 4 star hotels as indicated above or similar• 5 nights Hurtigruten Coastal Voyage in Outside N Category cabin (departing 13 February on MS Kong Harald) including cabin assignment fee, fuel surcharges, and meals on full board basis on the cruise• 13 breakfasts• 6 lunches & 1 light lunch (soup & bread) including coffee/tea• 10 dinners including coffee/tea• Services of a Bentours Tour Guide for the duration of the tour• Sightseeing with local English speaking guides and entrance fees as per itinerary• All road tolls, tunnel and bridge fees as per itinerary• Rail from Helsinki to Rovaniemi including seat reservation• Transfers and sightseeing by first class coaches as per itinerary• VAT, all service charges and reservation charges• Porter service at all hotels, where possible• Gratuities/Tipping

EXCLUSIONS• Any service not mentioned above or in the itinerary• Arrival and departure transfers• Additional entrance for sightseeing• Room extras• Domestic or International flights• Beverages with meals• Porter service at Igloo Village & Hurtigruten pier in Kirkenes & Bergen• Optional land or cruise excursions• Visa & Passport fees• Travel Insurance

PRICING: N CABINS ON THE CRUISE AU$5,895 per person twin share AU$8,260 per person singleP CABINS ON THE CRUISE AU$6,015 per person twin share AU$8,405 per person single

U CABINS ON THE CRUISE AU$6,115 per person twin share* (Single not available)

Tuesday 17 February 2015 Trondheim - Kristiansund (DAY 5 of NORWEGIAN COASTAL VOYAGE)Stop in Trondheim, a lively cosmopolitan city with an array of handsome civic architecture. You can uncover the city’s rich history on an optional walking tour or join a guided visit of the Nidaros Cathedral, Scandinavia’s largest medieval building. Continue sailing south to Kristiansund past the jagged, snowcovered peaks of the Romsdal Alps.

Optional excursions available at an additional charge: • 11A – Trondheim With Nidaros Cathedral (Trondheim) • 11D – Trondheim City Walk (Trondheim)



Wednesday 18 February 2015 Bergen (DAY 6 OF NORWEGIAN COASTAL VOYAGE)Soak up the last few miles of coastal scenery as we sail towards Bergen, the capital of the Norwegian fjords. Disembark from the cruise and meet the guide for a two hour guided panoramic tour of Bergen, passing by St. Mary’s Church & Haakon Hall before arriving at the hotel.

Remainder of the day at leisure. Tonight we enjoy a farewell dinner at a local restaurant.


Overnight at Clarion Admiral Hotel or similar Room Category: Harbour View room

Thursday 19 February 2015 Depart BergenThe tour ends after breakfast at the hotel.


Dog Sledding

Trondhiem, Norway

N cabin


www.bentours.com.au

08 February

Rovaniemi – Snowmobile Safari to Reindeer Farm (10am – 1pm)First you will learn about our Lappish culture and reindeer husbandry. Everyone who passes a reindeer-driving test will be issued an international reindeer drivers license and you have the possibility of participating in a special Lapp ceremony of crossing the Arctic Circle. Enjoy a cup of hot coffee or berry juice before returning back to town.

Transportation: Snowmobile Clothes/Footwear: Comfortable shoes for snow/icy conditions & Warm layers of clothing. Special clothing is provided. Bring your drivers license if you want to drive a snowmobile Subject to weather/snow conditions Meeting point: Lapland Safari Office at 9.30am

Price $305 Solo driving supplement $95

Rovaniemi – Fishing Experience by Snowmobile (9.30am – 1pm)Ice fishing safari to a wilderness lake. Head north on a snowmobile trail that takes you along the frozen River Ounasjoki and through snowy forests up into the hills, where you can admire the beautiful surrounding countryside of Lapland. Follow the trail through white, snow-covered fields to arrive at a small wilderness lake. The silence will envelop you as you prepare to go fishing. Try your hand at traditional ice fishing and fry your catch over a campfire. Afterwards, return to town for a well-earned rest.

Transportation: Snowmobile Clothes/Footwear: Comfortable shoes for snow/icy conditions & Warm layers of clothing Special clothing is provided Bring your drivers license if you want to drive a snowmobile Subject to weather/snow conditions Meeting point: Lapland Safari Office at 9.00am


Optional Excursions Pre Cruise

10 February

Saariselka – Aurora Borealis Walk on Snowshoes (7pm – 9pm)Capture the true feeling of a winter night in the northern woods. Your guide will take you by car to learn the wintry way of movement with snowshoes. While walking on the snow, you will experience how the milky light of the moon and stars cast enchanting shadows through the snowfields. Enjoy a break and some warm berry juice while the only sound you’ll hear is the sough of the forest and fells. If you are lucky, the Northern Lights may be seen.

Transportation: Car/Minivan Clothes/Footwear: Comfortable shoes for snow/icy conditions & Warm layers of clothing No special clothing provided Meeting point: Lapland Safari Office at 6.30pm

Price $130

11 February

Saariselka – White Silence on Snowshoes (10am – 12pm)Go wandering in the fells. On the way, you will walk both on marked tracks and in the deep snow. You might find some tracks of rabbits, foxes, snow grouses and squirrels if you are lucky! Well take a break for photos and hot berry juice on the way.

Clothes/Footwear: Comfortable shoes for snow/icy conditions & Warm layers of clothing No special clothing provided Meeting point: Lapland Safari Office at 9.30am

Price $130

Saariselka – Snowmobile Safari to the Wilderness (2pm – 4pm)During this brisk safari, you will drive around the area of Saariselkä to see all the beautiful fell scenery. You will also enjoy a coffee break by the open fire in the nature.

Transportation: Snowmobile Clothes/Footwear: Comfortable shoes for snow/icy conditions & Warm layers of clothing Special clothing is provided Bring your drivers license if you want to drive a snowmobile Subject to weather/snow conditions Meeting point: Lapland Safari Office at 1.30pm


CONDITIONS: All snowmobile safaris include thermal outfit, guide services in English and each snowmobile shared by two guests taking turns at driving.

The driver of a snowmobile has to be at least 18 years of age with a valid driver’s licence.

Solo driving of a snowmobile is a possibility where a single supplement has been stated as above.

On all other snowmobile excursions you will be sharing with another traveller where there is no supplement mentioned.

Reindeers, Finland

Trekking with Snowshoes

Optional Excursions Hurtigruten Coastal Voyage

Shore excursions are usually available to be booked locally on-board the cruise but are subject to availability.

We strongly recommend booking shore excursions in advance to avoid disappointment.

Even when requesting pre-bookings for shore excursions, we cannot guarantee they will be available. These are extremely popular and sell out quickly.

Level 1 – Suitable for everyone Level 2 – Suitable for some guests, requires some physical effort Level 3 – Suitable for guests in good physical condition

14 February

8B – The Northern Most Town In the World (11:30am – 12:30pm)Hammerfest is the northernmost town in the world. On arrival here, the bus will take you to the Meridian Column, which is on the UNESCO list of World Heritage sites and commemorates the first official measurement of the exact size and shape of the Earth. From here we also have a spectacular view of Melkøya and the Snøhvit LNG field (Liquid Natural Gas).

As we head up Mount Salen, you will learn more about Hammerfest’s unique history, whilst also getting an insight into both Sámi history and culture and Europe’s first LNG factory.

Once at Salen’s peak, we can experience great views over the town and our waiting ship. Before we return to the quay we will drive past the town church which features unusual architecture inspired by fish flakes.

Level 1

Transportation: Coach Clothes/Footwear: Comfortable shoes/Warm clothing

Price $65

8C – Midnight Concert At The Arctic Cathedral (12am – 1.15am)With its exquisite glass mosaic window, there is perhaps no more beautiful way to experience the Arctic Cathedral than by attending a midnight concert. As the candle lights flicker, this elegant church is filled with the sounds of the most beautiful Norwegian folk songs, as well as some wonderfully powerful classical and sacred selections.

This incredible musical experience is enhanced by the Arctic Cathedral’s fantastic acoustics. All in all, it’s a moving and perfect way to end the day.

Level 1

Transportation: Coach No filming or photography is permitted during the concert The duration of the concert is approximately 45 minutes The programme may vary There is no guide on the bus

Price $105

15 February

9A – A Taste Of Vesteralen (8.15am – 12.45pm)Harstad to Sortland is one of the real classics in Hurtigruten’s excursion program. Today we will experience history, beautiful scenery and a selection of breath-taking sights. We begin with a short sightseeing tour through the streets of Harstad, before moving on to the Trondenes peninsula.

Here, you visit the white medieval church, which is one of our premier cultural heritage sites from the late Middle Ages. You are truly on historic ground and in Trondenes Historical Centre, you’ll find an exciting exhibition complete with sounds, smells and original objects from the region throughout history; from the Viking and Middle Ages, to the present day.

The bus then takes us across Hinnøya Island, where we can enjoy a view of beautiful fjords, steep mountains and large fertile agricultural areas. Moving on, you will cross the Gullesfjord by ferry, which will give you a chance to enjoy a hot drink and some freshly baked cakes. The tour then continues along the Sigerfjord to Sortland where you rejoin our ship. This excursion picture perfect in winter.

Level 1

Transportation: Coach/Ferry Meals on the trip: Coffee/tea and cakes

Price $160

17 February

11A – Trondheim With Nidaros Cathedral (8am – 9.45am)Norway’s original capital, Trondheim was founded as early as 997 by the Viking King Olav Tryggvason, who gave the town the name Nidaros. It is also a city full of contrasts, with monastery ruins, impressive wooden buildings, colourful wharves, and a beautiful red-painted city bridge dating back to 1861. You will hear about the city’s many features as the bus

takes us through Trondheim’s streets and boroughs, including a short stop at Utsikten (The View) to admire the city from a high elevation. We continue to the impressive Nidaros Cathedral. Built over the burial place of St. Olav, the patron saint of Norway, the construction of this enormous building with its countless details and decorations, began as early as 1070. After a guided tour around the cathedral, you will understand why many describe it as the most beautiful religious building in Norway.

Level 1

Footwear: Comfortable shoes

Price $90

11D – Trondheim City Walk (7.30am – 9.45am)A walk through Trondheim is a journey through its 1000 year history. The harbour was developed during the second half of the 19th century, and you start your walk here at the quay. You walk up to Stiftsgården, the royal residence in Trondheim, and continue to the market square to take a closer look at the statue of the city’s founder, the Viking King Olav Tryggvason, which towers over this busy square. From here, you continue to Nidaros Cathedral, the national monument of Norway.

You cross the old city bridge with its red gateway, known to the locals as “the portal of happiness”, and enter the area of the city called Bakklandet, which has managed to preserve its charming wooden architecture. Originally this was the industrial part of the city, but now the old factories have been renovated into desirable housing surrounded by boutique shops and gourmet restaurants. And it’s here that you find the world’s one and only bicycle lift which has to be seen to be believed!

Level 2

Clothes/Footwear: Comfortable shoes/Warm clothing Approximately 5 km walking at a moderate pace Entrance to Nidaros Cathedral is not included

Price $65

Northern Lights, Norway


www.bentours.com.au

TERMS & CONDITIONS Please read this information carefully as payment of your deposit will constitute your agreement to all terms and conditions set out below.

THE COMPANY“The Company” or ‘We’ in the context of these terms and conditions means Tempo Holidays Pty Ltd. trading as Bentours International, ABN 51007331213. Vic. License No. 31341.Tempo Holidays is a licensed travel agent, and an approved participant of the AFTA Travel Accreditation Scheme (ATAS). The Company is also a member of the Council of Australian Tour Operators (CATO).

VALIDITY & PRICINGThe brochure is valid for the dates shown. All prices are quoted in Australian dollars (A$) and are current at the time of publication. (16 April 2014). The Company reserves the right to amend prices if the cost of services increases by 2.5% or more. Increases may be incurred through alterations in exchange rates, rises in tariffs applicable to the date of travel, airfares, fuel surcharges, taxes, or other price rises beyond the control of the Company. The current price will be advised on our invoice and revised on further invoices should prices change No representation is made to imply that identical, or similar product may, or may not, be obtained at a lower price. Receipt of your payment signifies the acceptance of the costs of services provided on your invoice, E&OE* accepted.

TOUR OPERATION AND BOOKING INFORMATIONThis tour is operated by Tempo Holidays Pty Ltd trading as Bentours. A representative will be appointed by The Company to travel with the group from Helsinki to Bergen. The tour will operate subject to the participation of a minimum number of passengers. Passengers will be notified at least 100 days prior to the scheduled departure date should a decision be made to cancel the tour on this basis. Should the tour be cancelled, the full cost of land arrangements paid to The Company will be refunded. However, The Company will not accept liability to provide refunds on other services which may or may not have been intended to be used in association with this tour, regardless of whether these services have been purchased through The Company or elsewhere. Examples of these services include (but are not limited to), domestic or international airfares, additional accommodation, transfers and tours.

ACCOMMODATION STANDARDSHotels are generally selected for location, facilities and value. Classifications are based on assessments provided by local tourist authorities in the countries concerned and reflect the type of facilities offered, rather than denoting a style of hotel. Photographs are intended to give a general impression only. Room or cabin layouts and views may vary. City maps are only a guide to the location of the hotel. Hotel Facilities: The mention of facilities such as parking, gyms, saunas etc does not imply that the use of these is free. Where charges apply, they will be payable locally (unless otherwise specified). Tea and coffee making facilities in rooms are the exception rather than the rule. Swimming pools, heating and air-conditioning are not necessarily available all year round.Hotel Bedding Configuration: Prices are generally based on standard twin share accommodation. Requests for specific bedding types must be made at the time of booking, but are not guaranteed. Double rooms may have either twin or double beds. It is common practice to link two single beds together to use as a double bed. Single rooms are often smaller than other rooms and may contain a single bed. Cabins: The published tour price is based on Outside N category cabins as mentioned in the itinerary. Other cabin categories may be available at different prices. The configuration of the cabin is as described in the brochure and may differ from the illustration. Other cabin categories may have different configurations. Please note that we are unable to guarantee particular cabin numbers or deck locations, as cabin assignments are made at the discretion of the cruise company.

SPECIAL REQUIREMENTSNo special provision is made for travellers with physical or mental disabilities. We will be pleased to request special dietary requirements, however we make no guarantee that these will be provided. Some accommodation and sightseeing may involve walking or climbing stairs.

PASSENGER PARTICIPATIONThe Company or its agents reserve the right to refuse a reservation, or to exclude a passenger from a service whose socially unacceptable behaviour or medical condition is likely to effect the smooth operation of a service, or adversely affect the safety or enjoyment of other passengers. Any decision to refuse carriage, or exclude any person on these grounds will be made without recourse, refund or compensation. Passengers under 18 years of age are not eligible as tour participants.

VARIATION AND CANCELLATIONS Product descriptions were correct at the time of publication. The company and its agents reserve the right to cancel or modify services due to events beyond our control including a lack of sufficient participants, or adverse weather conditions. Where cancellations occur The Company’s liability is limited to the services to be provided in the context of this itinerary only, as defined under Tour Operations and Booking Information (above). OPTIONAL TOURSWe are pleased to offer a range of optional tours which may be purchased in association with this tour at additional charges. It is recommended that these tours are booked through us in advance of travel. It may also be possible to book optional tours with the supplier concerned up until close to the departure time. However, it should be noted that some tours have limited availability and may not be available at short notice. All optional tours are subject to confirmation. Payment terms for optional tours are in line with those for the main tour. Optional tours are subject to 100% cancellation fee once payment has been made.

PAYMENT TERMSSTANDARD DEPOSITA deposit of $750.00 per person, is required within 7 days of making the booking, to secure your reservation, irrespective of the status of the booking. Failure to pay the deposit on time may result in your booking being cancelled.

ADDITIONAL CHARGES Any reservation that has to be rebooked due to expiry of the booking through non payment of a deposit will be subject to an amendment fee of $33 in addition to immediate payment of the deposit. If we are unable to confirm the initial booking the deposit will be refunded in full. You will be notified at the time of booking if any additional deposit requirements apply.

FINAL PAYMENTFinal payment is due 100 days prior to tour departure. Exceptions to this are bookings made less than 100 days prior to tour departure where full payment is required immediately. If you fail to meet payment conditions The Company reserves the right to cancel the booking and apply the appropriate cancellation charges.

AIRFARESAirfares are not included in the cost of this tour, and will be subject to their own rules and conditions of carriage. In some cases air tickets may attract 100% cancellation charges if they are amended or cancelled after issue. AMENDMENTSExcept as stated below, no fee will be charged for the first amendment or to extend an existing booking. For second and subsequent alterations, excluding extensions or additions, a fee of A$33 per booking applies. A proposed amendment or name change may be treated as a cancellation. Any additional charges applied by suppliers are payable by you.

ADDITIONAL CHARGESDocument Re-issue Fee: A$66 for any amendment made which necessitates re-issue of documents. This may be in addition to any other amendment fee charged by our suppliers.Credit Card Payment: A fee of 2% will be charged on the value of the amount being charged to all credit card payments and will be added to the amount being paid. Courier Fee: Where vouchers, tickets and travel documents are sent via specialist courier this cost will be charged to your booking.

INVOICE ERRORS OR OMISSIONS (E&OE*)We reserve the right to correct any errors in rates quoted or calculated for any service, notwithstanding that the invoice may have been paid in full. All confirmed bookings are issued with an invoice detailing the services booked. If any service is still on request this will be indicated on the invoice. It is the responsibility of the travel agent to ensure all invoice details are correct and the client acknowledges all cancellation conditions.

DOCUMENTATIONTravel documentation will normally be issued two weeks prior to departure. Documentation will not be issued until we are in receipt of full payment. Issuance of documentation does not absolve responsibility for any outstanding payments due.

CANCELLATIONSAll cancellations must be made in writing through The Company in Australia. No responsibility is taken for cancellations of hotel bookings or other services made directly by the client or the client’s travel agent with the service provider, regardless of whether written proof is given.

PARTIAL CANCELLATIONCancellation of confirmed services forming part of an existing booking will incur cancellation fees as listed below.

CANCELLATION FEESOur standard schedule of cancellation fees is as follows. The departure date refers to the departure date of the tour from the first service provided in Bergen:• 70 days + prior to departure: forfeiture of deposit.• Inside 100 days: 100% of total tour cost.If you fail to check-in at your designated hotel as confirmed, 100% No ShowFee will be charged.

REFUNDSNo refund will be given for any service which is not used by you due to late arrival, early departure, or by choice. This includes the failure of any transportation to operate as scheduled. The Company does not authorise any supplier to promise refunds on its behalf.

TRAVEL INSURANCETravel insurance is not included in our prices. We strongly recommend that you purchase travel insurance from your travel agent at the time of booking to cover yourself against loss of monies paid in the event of cancellation due to illness or other unforeseen circumstances; as well as for medical expenses, loss of luggage and other expenses incurred while travelling.

LOCAL REPRESENTATIVESContact details of our local representatives are included in documentation. Please do not hesitate to contact local representatives or our tour escort for any assistance with difficulties or changes. If you need to alter your arrangements once overseas or to add services to your booking you may do this through our local representative. Any additional costs incurred therein must be paid directly. We cannot be held responsible for any subsequent complaint with arrangements booked directly with a supplier abroad. Cancellations of confirmed services must be notified through The Company even if you have advised the local representative. The Company does not authorise the employees of any overseas supplier to promise refunds to clients.

Follow the Lights Special Group Departure – 2015

CONSUMER CLAIMSWe endeavour to ensure that all your arrangements proceed smoothly. However, should a problem occur during your travels it is essential and most practical to try to resolve it locally with the service provider. If you are unable to resolve the matter, it should be referred to our local representative immediately. If this is not possible The Company should be informed immediately. If you are unhappy with your hotel room please inform the duty manager so the situation may be rectified on the spot. If you fail to take these steps any claim to compensation may be reduced or denied. If you have an unresolved complaint this should be put to us in writing detailing the efforts that were made with the local operator to resolve the issue. Please send this with supporting documentation, via your travel agent, within 30 days of the date of the service. No claim made after this period will be considered.

TIPPINGOur prices include tipping to tour guides, drivers, and hotel porterage for services which are included in the itinerary. They do not include tipping for items which are not covered within the price. OVERBOOKINGOverbooking is common practice among airlines and hotels. Client/s accept that any claim arising from overbooking may only be made against the airline or hotel concerned. Without prejudice to the foregoing, The Company will take every possible action to protect the Client’s interest should overbooking occur.THE COMPANY“The Company” means Tempo Holidays Pty Ltd trading as Bentours. ABN 51007331213. Vic. License No. 31341.

BROCHURE CONTENTEvery effort has been made to ensure that the brochure is accurate at the time of publication. The Company shall not be liable for any injury, damage or loss caused by any unintended inaccuracy. If for reasons beyond The Company’s control, and if The Company determines in the interest of safety and security or for operational reasons to change your package arrangements, modify or cancel scheduled services and/or accommodation, either in whole or in part we reserve the right to do so, and will endeavour to provide alternative arrangements of the same standard as that originally booked.

COSTS NOT INCLUDED IN PRICES SHOWNAirfares and airport departure taxes, unless otherwise stated, visa and passport costs, travel insurance, vaccination and medical expenses, excess baggage, local government taxes and charges such as bed tax and city tax, laundry, postage, phone calls, fax/email charges, beverages, items of a personal nature, tips and meals not mentioned on itinerary.

COMPANY RESPONSIBILITYThe Company is not itself a carrier or hotelier, nor do we own aircraft, hotels, coaches or cruise vessels. The services that The Company supplies consist of arranging and coordinating accommodation, tours, cruises and transfers, making bookings and issuing vouchers to be redeemed by suppliers. We exercise every care in the selection of reputable airlines, tour operators, coach operators, hotels and other suppliers of the various travel services used in these tours. It is important to note, therefore, that all bookings with The Company are subject to the terms and conditions and limitations of liability imposed by airlines, coach operators, hoteliers, and other service providers including but not limited to shipping, rail, car hire and restaurant operators, whose services we utilise, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage of baggage.We always do our best to ensure that your holiday arrangements are satisfactory, and we accept liability for, but only to the extent of, any loss or damage sustained by you as the result of our negligence, or that of our employees or agents. However The Company does not accept any liability of whatever nature for the acts, omissions or default whether negligent or otherwise, of those airlines, coach operators, shipping and cruise companies, hoteliers or other persons providing services in connection with your tour arrangements pursuant to a contract between themselves and yourself (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over which The Company has no direct and exclusive control.The Company does not accept responsibility in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which is beyond its control, or which are not preventable by reasonable diligence on the part of The Company, including but not limited to war, civil disturbance, fire, flood, unusually severe weather, acts of God, acts of Government or any other authorities, accidents to, or failure of machinery or equipment, or industrial action (whether or not involving our employees and even though such actions may be settled by acceding to the demands of a labour group).

CLIENTS’ RESPONSIBILITYYou should familiarise yourself with any health, passport or visa requirements that may be applicable in the areas that you intend visiting. You shall be responsible for all entry, exit, health and other documents required by law, regulations, orders, demands or requirements of the countries visited or transited. We will not accept liability for any loss or expense due to your failure to comply. You will be liable for any additional costs incurred (whether by the client or by The Company on the client’s behalf), as a result of failure to comply with such requirements. You accept that you may be travelling through areas of political or climatic instability, high altitude and remote areas without proper medical services, and accept the associated risks. It is your duty to inform us of any circumstances of which we should be aware, such as medical conditions and other facts which could impact on the smooth running of your travel arrangements. The making of a booking constitutes your acceptance of all booking terms and conditions as described herein and forms the basis of your contract with The Company.

YOUR LICENSED TRAVEL AGENT

www.bentours.com.au

Follow the Lights Special Group Departure – 2015


PLEASE ASK ABOUT TRAVEL INSURANCE WHEN YOU PAY YOUR DEPOSIT.

Special Requests (Please note that we are unable to guarantee these requests)o Non smoking room o Smoking room

o Special meal requests. Please specify here

o Disabilities. Please specify here

o Medical requirements. Please specify here

Special Requests (Please note that we are unable to guarantee these requests)o Non smoking room o Smoking room

o Special meal requests. Please specify here

o Disabilities. Please specify here

o Medical requirements. Please specify here

PACKAGE DETAILS

Land Package Only o Double o Twin Share o Single

RETURNING THIS BOOKING FORMThe above information is required in order to process your booking and send out travel documentation. If there are more than 2 passengers in your party, please use additional forms.

PLEASE PRINT OUT THIS FORM, COMPLETE IT AND RETURN IT TO US VIA YOUR TRAVEL AGENT

ACKNOWLEDGEMENT OF BENTOURS BOOKING TERMS & CONDITIONSo Please check the box to confirm you understand and

agree to the booking terms and conditions on behalf of all members of the party travelling.

Signed

Date

PASSENGER 2 PERSONAL DETAILS

Title Surname Other names as shown on passport D.O.B Nationality Passport number Passport expiry date

DD/MM/YYYY

Address Suburb State Postcode

Email Work Phone Home Phone Mobile

Emergency contact name Emergency contact number

PASSENGER 1 PASSENGER 2

DD/MM/YYYY

DD/MM/YYYY

Address Suburb State Postcode

Email Work Phone Home Phone Mobile

Emergency contact name Emergency contact number

PASSENGER 1 PERSONAL DETAILS

Title Surname Other names as shown on passport D.O.B Nationality Passport number Passport expiry date

Booking reference number Date departing Australia

DD/MM/YYYY

follow the lights...hotel, remainder of the day at leisure. meals included: breakfast overnight at...

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