What’s working and what’s not?

Children’s POETFocus on the outcomes, not just the numbers

16th July 2014Tim Parkin and John Waters

How to participate today

Agenda

• A brief history• Where we are now• What POET tells us• Getting the best from POET• Questions• Next steps

A brief history

• POET developed over 10 years by In Control and Lancaster University to check the experience and outcomes with people using personal

budgets and carers• So far two National Personal Budget Surveys, with a third due

to be published in the autumn• Versions developed for staff, providers, people with personal

health budgets and being tested for children with education, health and care plans and personal budgets

• Today’s focus is on adult social care covering personal budget users, carers and staff

Where we are now

• Care Minister Norman Lamb’s ambition is that all councils adopt a way of checking the impact of personal budgets

• In Control has received some core DH funding to assist councils to startusing POET

The two offers are:• Do it yourself – Gives access to the survey questionnaires, on-

line portal to upload and analyse data, and local reports comparing results with a growing national data set. This option is free.

• Supported POET – Gives bespoke support, including facilitation of pre and post survey engagement and a more detailed re-port and analysis tailored to the locality. Cost £1,950 plus VAT and expenses

What POET tells us

• Mental wellbeing• Physical health• Independence• Getting and keeping a paid job• Volunteering taking part in community• Choosing where to live and who to live

with• Control over life• Feeling safe• Relationships with friends• Relationships with family

• Control over support• Getting support you need• Being supported with dignity• Relationships with paid supporters

Care act 2014 : Wellbeing POET 2013 Outcomes

Personal dignity Supported with dignity and respect

Physical and mental health and emotional wellbeing;

Physical HealthMental HealthSelf Esteem

Protection from abuse and neglect Feeling safe, at home and when you go out

Control by the individual over day-today life (including over care and support provided and the way it is

provided)

Being in control of important things in your life

Arranging the support you needRelationships with people paid to

support youIndependent

Participation in work, education, training or recreation;

Getting and/or keeping a paid job

Social and economic wellbeing Quality of Life

Domestic, family and personal relationships;

Relationships with your other family and friends

Relationship with your family carer

Suitability of living accommodation; Who and where you live

The individual’s contribution to society

Doing things like volunteering that help your local community

For the free text responses, we used themes that had emerged from the first National personal budget survey. The list of themes was updated to reflect free text comments included in this years survey.

Each quote was then examined and assigned to one or more themes depending on what the person had written – for most comments a judgement was also made on whether the comment was mainly positive, or neutral in relation to the theme.

Process Experience

Got help

to plan

PB

Views in

cluded

in plan

Know amount P

B

Easy

to get s

upport I w

ant

Plan &

man

age s

upport

Control P

B

Need as

sessed

Informati

on

Restric

tions

Change

my s

upport

Choose ser

vices

Views

0

20

40

60

80

100

120

MaxMin

The process conditions associated with better outcomes

Views included plan

Control budget Plan/manage support

Choose services

Change support

Get info/advice

Get support I want

Assesment Restrictions Help to plan Direct payment

0

1

2

3

4

What worked well:

What didn’t work well:

What needs to change:

Were your views and opinions fully included when

This year we are taking a closer look

Assessment Budget Holders

Assessment Staff

Budget Set Budget Holders

Budget Set Staff

Planning Budget Holders

Planning Staff

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

No

Yes

Don't Know

The Personal Budget Process who’s saying what

Care and support

Community Leisure services

Personal Ast.

Equipment

0% 10% 20% 30% 40% 50% 60% 70%

National

Manchester

How people used their personal budget

Engagement events : action planning

Getting the best from POET: Key stagesIt’s all in the planning!

Ownership:• Getting senior management sign up, briefing staff, and telling local

partners e.g. DPULOs

Planning the survey:• Who to survey – personal budget users and/or carers and/or staff• Numbers – minimum expectation of 100 personal budget users &

100 carers• Survey methods – postal, at review, online, meetings

Timescale:• Clear timetable to avoid drift, between 6 and 9 months

Using the results:• Local report to inform engagement event leading to action plan for

improvement• Can link to Making it Real, if using

Next steps:New POET User Guide: www.in-control/poetuserguide

Sign up via online form https://podio.com/webforms/5165120/404682

If you want to find out more, please contact poet@in-con-trol.org.uk