Focus on customer satisfaction

25

Price adjustment system Inventory control

• Safety stock at plant • FIFO system

26

Logistics - Professional • Logistics team • Shipping agent

COSCO, MAERSK, CMA CGA, Hapag-Lloyd, etc

27

Delivery • DAP • JIT • VMI

Liability insurance

28

Treatment of defective products • Response within 24 hours • Fish bone chart • 5 why • 8D report with containment plan and corrective

actions

29