fluke networks’ gold support gold support for the...

2
Fluke Networks’ Gold Support Program offers comprehensive maintenance and technical support; with coverage available for the OptiFiber® Pro OTDR and fiber module(s). The key benefits of OptiFiber Pro Gold Support are: Annual calibration and factory refresh Loaner units from Fluke Networks during repair and calibration Accessory replacement Unlimited, no-hassle repair service 24x7 Technical support, with priority Gold access numbers Lifetime BuyBack Guarantee Unrestricted access to our extensive Knowledge Base and On-line Training “Members Only” discounts and promotions Gold Support for the OptiFiber ® Pro OTDR Fluke Networks’ Gold Support minimizes business downtime by providing total equipment cover- age, comprehensive tech support and product calibration. Purchase 3-year Gold Support and receive an automatic 10% savings and price protection for 3 years. Annual Calibration and Factory Refresh with Loaner Unit ISO 9001 standards compliance requires annual unit calibration. Gold support includes one calibration and factory refresh per year at no charge, including a loaner unit when you schedule your calibration. Equipment is calibrated using the full battery of proprietary Fluke Networks test procedures, adjusted/repaired as necessary with genuine repair parts, software and firmware updates are applied, then the unit is cleaned and performance verified. The normal charge for a standalone standard calibration for a fiber module is $500. Accessory Replacement Some accessories are essential to testing and certifying fiber cables. If any standard accessory that came with your OptiFiber Pro OTDR is qualified as defective or faulty by our technical assistance center, it will be replaced free of charge. Covered accessories include: Interchangable port adapters • USB interface cable • Launch fiber (1 per year) • Batteries • Chargers • Carrying cases • TPAK toolkit With a value upwards of $580, Gold saves you a significant expense if an accessory fails. Unlimited No-Hassle Repair Service with Loaner Unit If your OptiFiber Pro OTDR or fiber module(s) needs repair, it will be done free-of- charge. Fluke Networks, will also ship you a loaner unit to use, free-of-charge. Use this loaner unit until your own OptiFiber Pro OTDR or fiber module(s) are returned. While repair is unlikely, Gold could save you $2,043 the cost of a typical repair and $1,110 for OptiFiber Pro OTDR and fiber module(s) weekly rental. *Prices are approximate and may vary depending on OptiFiber Pro OTDR model. Gold support must be purchased for the OptiFiber Pro OTDR and fiber module(s) for complete coverage. Gold = Total Value Annual calibration $500 Repair $2,043 Loaner unit (1-week rental) $1,110 Accessory replacement $580 Value $4,233 – Gold pays for itself

Upload: ngodiep

Post on 27-Aug-2018

223 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Fluke Networks’ Gold Support Gold Support for the ...cdn.cnetcontent.com/syndication/mediaserver/inlinecontent/fluke/...Fluke Networks’ Gold Support Program offers comprehensive

Fluke Networks’ Gold Support Program offers comprehensive maintenance and technical support; with coverage available for the OptiFiber® Pro OTDR and fiber module(s). The key benefits of OptiFiber Pro Gold Support are:• Annualcalibrationandfactoryrefresh

• LoanerunitsfromFlukeNetworksduringrepairandcalibration

• Accessoryreplacement

• Unlimited,no-hasslerepairservice

• 24x7Technicalsupport,withpriorityGoldaccessnumbers

• LifetimeBuyBackGuarantee

• UnrestrictedaccesstoourextensiveKnowledgeBaseandOn-lineTraining

• “MembersOnly”discountsandpromotions

Gold Support for the OptiFiber® Pro OTDR Fluke Networks’ Gold Support

minimizes business downtime by

providing total equipment cover-

age, comprehensive tech support

and product calibration.

Purchase 3-year Gold Support and receive an automatic 10% savings and price protection for 3 years.

Annual Calibration and Factory Refresh with Loaner Unit ISO 9001 standards compliance requires annual unit calibration. Gold support includesonecalibrationandfactoryrefreshperyearatnocharge,includingaloanerunitwhenyouscheduleyourcalibration.EquipmentiscalibratedusingthefullbatteryofproprietaryFlukeNetworkstestprocedures,adjusted/repairedasnecessarywith genuinerepairparts,softwareandfirmwareupdatesareapplied,thentheunitiscleaned and performance verified. The normal charge for a standalone standard calibration for a fiber module is $500.

Accessory Replacement Someaccessoriesareessentialtotestingandcertifyingfibercables.Ifanystandard accessorythatcamewithyourOptiFiberProOTDRisqualifiedasdefectiveorfaultybyourtechnicalassistancecenter,itwillbereplacedfreeofcharge.

Covered accessories include: Interchangableportadapters•USBinterfacecable•Launchfiber(1peryear) •Batteries•Chargers•Carryingcases•TPAKtoolkit

With a value upwards of $580, Gold saves you a significant expense if an accessory fails.

Unlimited No-Hassle Repair Service with Loaner Unit IfyourOptiFiberProOTDRorfibermodule(s)needsrepair,itwillbedonefree-of-charge.FlukeNetworks,willalsoshipyoualoanerunittouse,free-of-charge.UsethisloanerunituntilyourownOptiFiberProOTDRorfibermodule(s)arereturned.While repair is unlikely, Gold could save you $2,043 the cost of a typical repair and $1,110 for OptiFiber Pro OTDR and fiber module(s) weekly rental.

*PricesareapproximateandmayvarydependingonOptiFiberProOTDRmodel.Goldsupportmustbepurchased for the OptiFiber Pro OTDR and fiber module(s) for complete coverage.

Gold = Total Value

Annualcalibration $500

Repair $2,043

Loanerunit(1-weekrental) $1,110

Accessoryreplacement $580

Value $4,233 – Gold pays for itself

Page 2: Fluke Networks’ Gold Support Gold Support for the ...cdn.cnetcontent.com/syndication/mediaserver/inlinecontent/fluke/...Fluke Networks’ Gold Support Program offers comprehensive

24x7 Technical Support Extendtheexpertiseofyourstaff.GoldSupportincludesdirecttelephoneaccessviamembers-onlyphonenumberstoourworld-classTechnicalAssistanceCenters(TAC).OurcentersinEindhoven(Netherlands)andSeattleemployafullstaffofhighlytrainedtechnicalexpertsthatareoncall,includingweekendsandthroughthenight,toanswercomplextroubleshootingquestions,includingGold-onlyservicessuchas:Testresultsinterpretation,includingtraceresultsanalysis,testset-upandinstrumentconfiguration,fibertestingandreferencesetting.

Lifetime BuyBack GuaranteeGetcashbackwhenyoudecidetoupgradetoanewtester—100%within30days,60%within1year,and15%afterayearforthelifeofyourtester.(NOTE:Alistofqualifyingproductsandfulltermsandconditionscanbefoundatwww.flukenetworks.com/GoldBuyBack.)

Know-How along with “Member Only” Discounts and PromotionsGoldsupportincorporatesunlimitedaccesstoourKnowledgeBaseofapplicationandproductinformation,on-linetrainingandgivesyouspecial“memberonly”discountsonnewproducts,enhancementsandreconditionedequipment.

AsaGoldSupportMemberyouwillreceiveauniqueMembershipNumberandPINforsecureaccesstoyourspecificGoldmemberbenefitsviaourwebsite,aswellasamembershipcardwithlocalphonenumberstoyourpriorityGoldTACSupport lines.

Gold Support for the OptiFiber Pro OTDR and fiber module(s) may be purchased via one of the bundles below. You must have Gold Support coverage for both the OptiFiber Pro OTDR and fiber module(s) for complete coverage.

FlukeNetworks’GoldSupportmaynotbeavailableinallcountries.PleaseconfirmwithyourFluke Networks representative before purchase. Full terms and conditions can be viewed athttp://www.flukenetworks.com/goldsupport

Fluke NetworksP.O.Box777,Everett,WAUSA98206-0777

Fluke Networks operates in more than 50 countries worldwide.Tofindyourlocalofficecontactdetails,go to www.flukenetworks.com/contact.

©2013FlukeCorporation.Allrightsreserved.PrintedinU.S.A.3/20134182834B

Formoreinformationaboutoursolutions,call 800-283-5853(US/Canada) or 425-446-4519 (Other locations) or email [email protected].

OptiFiber Pro Gold Support Models Save 20%whenyourpurchaseOptiFiberProOTDRandGoldtogether!

Mainframe + 1-Year Gold Support

OFP-100-QI/GLD Mainframe,quadmodule,fiberinspectorand1-YearofGold

OFP-100-MI/GLD Mainframe,mmmodule,fiberinspectorand1-YearofGold

OFP-100-SI/GLD Mainframe,smmodule,fiberinspectorand1-YearofGold

OFP-100-Q/GLD Mainframe,quadmoduleand1-YearofGold

OFP-100-M/GLD Mainframe,mmmodule,and1-YearofGold

OFP-100-S/GLD Mainframe,smmodule,and1-YearofGold

Mainframe/Module 1-Year Gold 3-Year Gold

OFP-100-QI(mainframe,quadmodule,andfiberinspector) GLD-OFP-100-QI GLD3-OFP-100-QI

OFP-100-Q(mainframeandquadmodule) GLD-OFP-100-Q GLD3-OFP-100-Q

OFP-100-MI(mainframe,mmmodule,andfiberinspector) GLD-OFP-100-MI/SI GLD3-OFP-100-MI/SI

OFP-100-M(mainframeandmmmodule) GLD-OFP-100-M/S GLD3-OFP-100-M/S

OFP-100-SI(mainframe,smmodule,andfiberinspector) GLD-OFP-100-MI/SI GLD3-OFP-100-MI/SI

OFP-100-S(mainframeandsmmodule) GLD-OFP-100-M/S GLD3-OFP-100-M/S

OFP-FI(fiberinspectoronly) GLD-FI GLD3-OFP-MOD-Q

OFP-QUAD(moduleonly) GLD-OFP-MOD-Q GLD3-OFP-MOD-M/S

OFP-MM(moduleonly) GLD-OFP-MOD-M/S GLD3-OFP-MOD-M/S

OFP-SM(moduleonly) GLD-OFP-MOD-M/S N/A

TFS(mainframeonly) GLD-TFS N/A

III VVI Vnd n VnId aI VId I Vd anddd

T eeT eT

GGGGGGGGGe

Ge

Geeu

ara er eanaa nan eanaaranGu

T

In Va

e

n Vn

rar

e

eGuarante

T

de In VaVV

e

ra eGG

T eTT

VaaI

Guaranteed

Trade In Value